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Dinasti International Journal of Digital Business Management

DIJDBM
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Published by Dinasti Publisher

ISSN : 2715419X EISSN : 27154203 DOI : 10.31933

Core Subject : Science,

Decision Sciences, Operations Research & Management

Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of digital business management science and technology. It is therefore a multidisciplinary journal inspired by diversity and open to methodological plurality. Our main concern is that articles have strong theoretical foundations, meet the highest analytical standards, and provide new insights that contribute to the better understanding of managerial phenomena.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 869 Documents

83 84 85 86 87

Service Quality, Facilities, and Personnel Competence in Port User Satisfaction: A Qualitative Case Study at Batu Ampar Port, Batam Duta Julio Azhar; Aty Herawati
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7293

This study examines how service quality, physical facilities, and personnel competence shape port-service users' satisfaction at Batu Ampar Port, Batam. A qualitative case-study approach was employed through semi-structured interviews, direct observation, and document review. Six purposively selected informants participated, comprising two internal service-unit personnel and four business users with two to twenty years of experience in port operations. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña through data reduction, thematic display, and conclusion verification, supported by source, technique, and time triangulation. The findings indicate that procedural reliability, responsiveness, and information clarity are generally perceived positively, although complaint handling remains partly reactive and interpersonal responsiveness varies among personnel. Basic facilities are available but stacking-yard capacity, wharf conditions, waiting areas, and toilet cleanliness require improvement during busy periods. Technical competence in operational systems and regulations is relatively strong, whereas service-oriented soft skills are less consistent. The study proposes an integrated improvement framework emphasizing end-to-end digitalization, preventive process control, facility readiness, and service-excellence development

The Effects of Recruitment, Selection, and Job Placement on Ship Crew Performance at PT Pelayaran Guntur Line Amirudin Amirudin; Aty Herawati
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7303

This study investigates the effects of recruitment, selection, and job placement on ship crew performance at PT Pelayaran Guntur Line. The research was prompted by increases in minor incidents, safety nonconformities, and suboptimal performance evaluations between 2023 and 2025. An associative quantitative design was applied to 100 active crew members selected through convenience sampling from a population of 133. Data were collected using a five-point Likert-scale questionnaire and analyzed with partial least squares structural equation modeling in SmartPLS 4. Recruitment had a significant positive effect on performance (β = 0.269; p = 0.009), whereas selection had no statistically significant effect (β = −0.230; p = 0.062). Job placement produced the strongest positive effect (β = 0.889; p < 0.001). The final model explained 79.6% of the variance in crew performance. These findings indicate that candidate information obtained during recruitment and selection should be integrated into competency-based placement decisions and systematic post-assignment evaluations

Revenue Leakage in Hotel Distribution Channels: The Role of Commission Schemes at Swiss-Belinn Kemayoran Jasinta Nur Komar; Rosalia Nansih Widhiastuti
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7305

This study aims to analyze Revenue Leakage arising from distribution channel mismatches and differences in commission schemes in room bookings at Swiss-Belinn Kemayoran Hotel. The study employs a mixed-method approach with a sequential explanatory design, combining quantitative and qualitative analyses based on reservation data, commission reports, and in-depth interviews with relevant informants during the January–December 2025 period. The findings indicate that room reservations were generated through 14 distribution channels, with 63.65% concentrated in four major channels: Government, Traveloka, Corporate, and Agoda. Commission schemes across the channels were categorized into three groups: zero commission, 15% commission, and 18% commission. The Welch ANOVA results indicate statistically significant differences in net revenue across distribution channels (Sig. = 0.000). Total Revenue Leakage attributable to commission costs during the study period amounted to IDR 2,106,701,384, equivalent to 7.93% of total gross revenue, with Traveloka and Agoda representing the largest contributors. Based on these findings, the study proposes five control strategies: channel mix optimization, commission renegotiation, strengthening direct bookings, digitalization of data reconciliation, and enhanced interdepartmental coordination to minimize Revenue Leakage and improve hotel profitability

The Effect of Green Marketing and Brand Image On Purchase Decision Through Consumer Perception As A Mediating Variable Among Kopi Kenangan Consumers In Jakarta Yonda Nurtakwa
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7333

This study aims to examine the effect of green marketing and brand image on purchase decisions through consumer perception as a mediating variable among Kopi Kenangan consumers in Jakarta. The study is motivated by the increasing importance of environmentally responsible marketing practices and strong brand image in influencing consumer behavior within the competitive food and beverage industry. A quantitative research approach is employed, with data collected from Kopi Kenangan consumers in Jakarta through a structured questionnaire. The data are analyzed using statistical methods to examine the direct effects of green marketing and brand image on purchase decisions, as well as their indirect effects through consumer perception. The conceptual framework assumes that effective green marketing and a positive brand image can shape favorable consumer perceptions, which may subsequently encourage purchase decisions. Consumer perception is therefore positioned as an important mechanism linking marketing activities and consumer decision-making. The findings are expected to provide insights for Kopi Kenangan and similar businesses in developing environmentally oriented marketing strategies, strengthening brand image, and improving consumer perceptions to support purchasing decisions

The Influence of Emotional Bonding, Relational Approach, Green Innovation, and Word of Mouth on Savings Selection Decision at BCA Menara Bidakara, South Jakarta Clovensya Charrens; Sonny Indrajaya
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7382

The increasingly competitive banking industry requires banks to understand factors that influence customers’ decisions in choosing savings products. At BCA KCU Menara Bidakara, South Jakarta, the achievement of new customer acquisition had not reached the established target, indicating the need to identify factors that encourage customers’ savings selection decisions. This study aims to analyze the influence of Emotional Bonding, Relational Approach, Green Innovation, and Word of Mouth on savings selection decisions. The study employed a quantitative approach involving 110 savings customers of BCA KCU Menara Bidakara selected using probability sampling. Data were collected through questionnaires using a Likert scale and analyzed using Partial Least Squares with SmartPLS 4. The results show that all research indicators met the validity and reliability criteria. The structural model produced an R-Square value of 0.712, indicating that 71.2% of the variation in savings selection decisions was explained by the four independent variables. Hypothesis testing showed that Emotional Bonding, Relational Approach, Green Innovation, and Word of Mouth had positive and significant effects on savings selection decisions. Word of Mouth had the strongest relative influence among the four variables. The findings indicate that emotional relationships, relational quality, environmental innovation, and social recommendations are important factors in strengthening customers’ decisions to choose BCA savings products

The Effect of Service Quality and Ship Pilotage Service Prices on Service User Loyalty through User Satisfaction at PT Pertamina (Persero) Tanjung Uban Terminal Fadlhi Fadhli; Lira Agusinta; Zaenal Abidin; Euis Saribanon
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7428

As a maritime country, Indonesia has great potential for developing maritime transportation, with port services, especially ship pilotage services, being a strategic element in ensuring safety and operational smoothness. This study was conducted at PT Pertamina (Persero) Tanjung Uban Terminal, which plays a vital role in the distribution of fuel and other products. Despite its strategic position, various challenges were identified, such as delays in pilot response times, lack of coordination, inconsistent implementation of standard operating procedures (SOPs), and perceptions of imbalance between costs and service quality. These issues have led to low user satisfaction and loyalty, although some users continue to use the service due to limited alternatives. This study aims to analyze the influence of service quality and pilotage service pricing on user loyalty through satisfaction as an intervening variable. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 79 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a proven role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on either discipline or safety. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety

The Effect of Employee Competencies and Work Facilities on Community Satisfaction with Service Quality as an Intervening Variable in East Muara Sabak District, East Tanjung Jabung Regency Sarwo Edi; M. Zahari; Mufidah Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7459

This study aims to analyze the influence of employee competence and work facilities on public satisfaction, with service quality as an intervening variable in Muara Sabak Timur District, Tanjung Jabung Timur Regency. The study used a quantitative approach with a survey method. The study population was 33,200 residents receiving services in Muara Sabak Timur District, Tanjung Jabung Timur Regency. The sample size was determined using the Slovin formula with a 10% margin of error, resulting in a sample of 100 respondents selected using probability sampling techniques. Data were collected through a Likert-scale questionnaire and analyzed using Path Analysis with IBM SPSS to test the direct and indirect effects between variables. The results showed that employee competence and work facilities had a positive and significant effect on service quality. Employee competence, work facilities, and service quality also had a positive and significant effect on public satisfaction. Furthermore, service quality was shown to mediate the influence of employee competence and work facilities on public satisfaction. Research findings indicate that improving employee competency, supported by adequate work facilities, can improve service quality, thereby increasing public satisfaction with public services in Muara Sabak Timur District, Tanjung Jabung Timur Regency

Human Capital Development Strategy Based on the Glocal Approach in Forming Youth Social Leadership: A Qualitative Study of Granat’s Role Cut Aviyanti; Tri Widyastuti; Hadita Hadita; Supardi Supardi
Dinasti International Journal of Digital Business Management Vol. 7 No. 6 (2026): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i6.7442

Youth leadership development has increasingly been discussed as an important part of community strengthening. However, youth development is often still treated as a technical program that only provides training, skills, or short-term activities. This study was arranged to examine how human capital development can be connected with a glocal approach in forming youth social leadership through the role of Granat. The study used a qualitative approach with a case study design. Data were obtained through in-depth interviews, observation, and documentation involving youth participants, organizational administrators, community figures, and program facilitators. The analysis was conducted through data condensation, data display, and conclusion drawing. The findings were directed to understand the process of youth capacity formation through knowledge building, organizational experience, local value internalization, social networking, and community-based action. The study shows that social leadership among youth is not formed instantly. It grows from repeated social involvement, mentoring, shared responsibility, and space to take part in real community problems. The glocal approach is useful because global awareness can be introduced without removing local identity and social values. This study contributes to youth development studies by placing human capital development not only as an individual capacity project, but also as a social process that is rooted in local community life.

The Effect off Product Innovation and Eco-Friendly Labels on Purchase Intention for Biotalk Products: Consumer Preference as A Mediating Variable Grace Kusumawardhani; Catur widayati; Garin Pratiwi Solihati; Devy Mawarnie Puspitasari
Dinasti International Journal of Digital Business Management Vol. 7 No. 6 (2026): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i6.7461

This study aims to analyze the effect of product innovation and eco-friendly labels on consumers' purchase intention for Biotalk products, with consumer preference as a mediating variable. The study employed a causal quantitative approach with a survey of 170 Biotalk consumers in the DKI Jakarta area, selected using purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0.9.6. The results show that product innovation has no significant direct effect on purchase intention, whereas eco-friendly labels and consumer preference have a positive and significant effect on purchase intention. Product innovation and eco-friendly labels also have a positive and significant effect on consumer preference. Furthermore, consumer preference fully mediates the effect of product innovation on purchase intention and partially mediates the effect of eco-friendly labels on purchase intention. These findings indicate that consumers do not automatically translate their perceptions of product innovation into purchase intention. Innovation needs to be perceived as aligned with consumers' needs, health values, and environmental concerns. Conversely, eco-friendly labels function as information that can build trust and preference while also directly encouraging purchase intention. This study contributes to the sustainable marketing literature by positioning consumer preference as a mechanism that explains the relationship between product attributes and purchase intention in the context of natural soap products.

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Contact Name
Admin

Contact Email
dinasti.info@gmail.com

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+628117404455

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Indonesia

Location
Kota tangerang selatan,

Banten

INDONESIA