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JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH)

josh
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Published by Forum Kerjasama Pendidikan TInggi

ISSN : - EISSN : 2686228X DOI : -

Core Subject : Science,

Computer Science & IT Decision Sciences, Operations Research & Management

Artikel yang dimuat melalui proses Blind Review oleh Jurnal JOSH, dengan mempertimbangkan antara lain: terpenuhinya persyaratan baku publikasi jurnal, metodologi riset yang digunakan, dan signifikansi kontribusi hasil riset terhadap pengembangan keilmuan bidang teknologi dan informasi. Fokus Journal of Information System Research (JOSH)

Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)

Articles 754 Documents

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Analisa Kualitas Layanan Aplikasi Mobile Banking pada Nasabah Bjb Cabang Tangerang Menggunakan Metode Servqual Ageng Agti Prihatiningrum; Eva Zuraidah
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Service quality is an important factor in competitive advantage in a company. The importance of service quality can help companies differentiate themselves from other companies. It can be seen that in the BJB bank mobile banking application service, there are still complaints and customer dissatisfaction, because there is still frequent maintenance on the BJB Mobile application, causing customer transactions to be disrupted and transaction failures. In addition to this, during the complaint process when a failed transaction occurs, the response given by the Bank must go through a lengthy process. The purpose of this study was to measure the quality of service that affects the level of customer satisfaction with the servqual method. Measurement of patient satisfaction was done by looking for samples with the Slovin method and obtained 98 respondents. Measurement of the level of customer satisfaction on the 5 dimensions of service quality of service, namely tangible, reliability, responsiveness, assurance, and empathy, and the average result of the gap between reality and customer expectations is -0.10. The gaps are grouped based on attributes using an IPA (Importance Performance Analysis) diagram with Tangible dimension results with a gap value of -0.11, Reliability with a gap value of -0.02, Responsiveness with a gap value of -0.06, Assurance with a gap of -0.01, and Empathy with a gap value of -0.31.

Pengembangan Aplikasi Augmented Reality “e-Museum” dengan Metode Agile untuk Meningkatkan Pengalaman Pengunjung Museum Aisha Gemala Jondya; Daffa Pradipta Saputro; Louis Christopher Sungkharisma
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

This study develops a mobile application with Augmented Reality technology that provides complete information on historical war weapons at the Fatahillah Museum. Information in this application can be displayed properly, structured, and without the risk of being lost or damaged. Application with Augmented Reality technology also allows visitors to have a pleasant experience because each artifact can be seen up close through its 3D model. This can minimize the risk of historical objects being damaged or lost because users do not need to directly touch objects to see up close. Application’s development is carried out using the Agile method and the testing is carried out using the Black Box method. This application runs well with a good level of user satisfaction, where the results of the evaluation are 96,2% satisfied and 3,6% of them were dissatisfied with the application.

Analisis Kepuasan Pengguna Terhadap Aplikasi Traveloka dengan Menerapkan Metode TAM Nurhalima Nurhalima; Elvin Leander Hadisaputro
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

One of the e-commerce platforms used to fulfill people's travel needs is Traveloka, which is currently a popular platform with frequent visits by the public. Due to the large number of users who travel using the Traveloka application, a study was conducted to measure whether Traveloka application users are satisfied when using the application. This study aims to determine the effect of the Technology Acceptance Model (TAM) on user satisfaction with the Traveloka application. Data collection is done by spreading the distribution using google form. The results of the study prove that the relationship that occurs between the X variable (Perception of Ease of Use and Perception of Benefit) and Y variable (Perception of Interest Behavior) has a significant positive effect on the implementation of the customer satisfaction system on the Traveloka application in Penajam. Based on the analysis using SPSS, the reliability results obtained are 0.865.

Evaluasi Kualitas Website Layanan E-Government Disdukcapil Kabupaten Kotawaringin Timur Menggunakan Metode Webqual 4.0 Nadia Tiara Rahman; Agung Purwanto
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

E-government is the government's performance to support service and administrative processes in disseminating information to the public to be more efficient and effective. The service website for the Population and Civil Registration Service is an e-government website located in East Kotawaringin with the address https://disdukcapil.kotimkab.go.id/. The website has been developed in 2022 and has not yet been evaluated. To meet the quality requirements of high-quality websites with usability, information and quality of service. In the evaluation process, the researcher employed the Webqual 4.0 method which has three dimensions of measuring website quality including usability, information quality, and service interaction quality. The research was conducted by distributing questionnaires using purposive sampling technique to the users who had used the website of the Department of Population and Civil Registration, and the study involved 100 respondents. The research could be concluded partially with a significant level of test results less than 0.05 so that the independent variable had an influence on the dependent variable. The results of the study showed that there were two dimensions that had a positive and significant effect on the users’ satisfaction, namely the quality of usability with a significant value of 0.001 < 0.05 and Tcount > Ttable (3.343 > 1.98498) and service quality with a significant value of 0.000 < 0.05 and Tcount > T table (8.410 > 1.98498), while the dimension that did not have a positive and significant effect on the users’ satisfaction was the quality of information with a significant value of 0.606 > 0.05 and Tcount < T table (0.517 < 1.98498).

Audit Sistem Informasi Absensi Menggunakan Cobit 5 Nurholis Nurholis; Joy Nashar Utama Jaya
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Dinas Penanggulangan Kebakaran dan Penyelamatan (DPKP) Penajam Paser Utara is a regional work unit that provides services in the field of fire and rescue. Currently DPKP implements an information system as an effort to improve employee work discipline. With a computerized tool using a fingerprint attendance machine that real records employee attendance. This system must be able to store, process, present and maintain information security properly. So it is necessary to conduct an audit to evaluate the system that has been running. In this study, the Cobit 5 Framework capability model is used as a EDM03, EDM05, APO06, APO12 dan DSS02suring tool for respondents' answers to questionnaires made according to the EDM, APO and DSS domain reference. The number of respondents involved in this study were 15 DPKP employees who routinely recorded attendance using an attendance machine. Based on the calculation of answers from respondents, the current capability level value is 3.05 in the range of 1-4. To get the expected results, several inputs and evaluations were made to improve employee discipline as well as a reference for improving the online attendance system at DPKP Penajam Paser Utara in the future.

Implementasi Metode Load Balancing Sebagai Upaya Meningkatkan Kinerja Server Rini Nuraini
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

The use of the internet turns out to cause problems that must be found a solution. One of them is the service provider's server load which continues to increase. This condition is triggered by the increasing number of clients from time to time. Some sites even reported receiving hundreds of thousands of connection requests simultaneously from a number of clients. From these problems, research is needed that focuses on how to design and build a server system that is able to handle the increase in incoming requests so that the server load can be unraveled. The purpose of this research is that the service provider's server can improve its service to the client. There are several approaches to overcome these problems, one of which is by applying the load balancing method. So that by implementing load balancing, the incoming large load will be distributed to each of the service provider's servers. In the tests that have been carried out, the scalability of the system has increased. This is proven when a system with load balancing is given 10000 connections, the test results have an average response time of 44.42 ms. As for the system without load balancing, the test results have an average response time value of 185.88 ms. From the test results, it can be seen that the average response time of the server system with load balancing is smaller than without load balancing, so the service performance of the system can be continuously improved by implementing load balancing.

Analisis Certainty Factor Dalam Mendiagnosa Tipe Diabetes Berbasis Web Kartika Sari; Rosma Siregar; Astri Syahputri
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

This study discusses certainty factor analysis to diagnose diabetes mellitus (DM) which is implemented in a smart system that aims to make it easier for people to know the type of diabetes. A person's lifestyle is the main thing in maintaining health, but if you have an unhealthy lifestyle, it will cause disease. One of the many diseases caused by an unhealthy lifestyle is diabetes mellitus. The system built in this research will be implemented using the certainty factor (CF) method. Users can choose what symptoms are experienced on the system, where the symptoms are obtained from an expert. The output of this expert system is to diagnose the user as having type 2 diabetes mellitus. This research yielded 84% results. The purpose of this study is to help the community in diagnosing the type of diabetes experienced so that they can get the right treatment.

Analysis of Website Usability of Provincial Governments in Indonesia with The Heuristic Evaluation Method Vica Akhira Fitra Moersahit; Andhika Giri Persada
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

The Indonesian government initiated the implementation of E-government as a public service in 2003 with Presidential Instruction No.3 of 2003 issuance of National Policy and Strategy for E-Government Development. This rule was strengthened in 2007 by Regulation of the Minister of Communication and Information Technology No.41/PER/M.KOMINFO/2007 concerning General Guidelines for National Information and Communication Technology Governance. However, many provincial government sites still have not implemented a usability test. This problem is reinforced by the website interface not meeting the standards set by the government. So, usability testing is needed to find the problems found on the provincial government website. The method used in this usability test is the heuristic evaluation method. The evaluation was carried out by involving three evaluators to evaluate 28 provincial government sites. The evaluator detects problems based on ten heuristic principles proposed by Jakob Nielsen and is assessed with a severity rating. analysis results show the province of Aceh and the Special Region of Yogyakarta website is ranked first with the lowest severity rating value with a value of 0.43. In contrast, North Kalimantan is ranked last with the highest severity rating value with a value of 1.08. Around 71.4% of provincial government websites have no problems with user control & freedom, and consistency & standards. Then half of the provincial government's websites have problems with recognition rather than recall. Last, more than 50% of websites have problems with other heuristic principles.

Sistem Deteksi Surel SPAM Dengan DNSBL Dan Support Vector Machine Pada Penyedia Layanan Mail Marketing Fahri Firdausillah; Muhammad Hafidz; Erika Devi Udayanti; Etika Kartikadarma
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Mail marketing is an effective communication medium for users and internet providers. Many companies use email as a mean of communication with customers to ensure customers are not left behind with the latest information, and at once provide personalized offers to specific customers. However, not all emails that are sent reach mail inbox as expected. There are several factors as the cause including content that does not comply with the writing rules and tends to have SPAM signatures, invalid e-mail addresses, the sender domains are registered in the blacklist and so forth. Mail marketing service providers such as MTarget and Mailchimp must ensure that emails sent by their customers have no potential to become spam, because it can affect all of their mail marketing services will be blacklisted, thus promotional goals will not be achieved. In that case, a system is needed to check the e-mail that will be sent by the customer, to ensure that the e-mail will not detected as a spam by email service applications such as Gmail. This research produces an email validator system that can prevent sending emails that have the potential to become SPAM, so as to reduce the risk of a mail marketing service provider being blacklisted which results in delays in promotion via email and a decrease in marketing turnover. The proposed method used in this research is the Domain Name System-Based Blackhole List (DNSBL) to check the IP and the sending domain and the Support Vector Machine (SVM) to check the content of the email to be sent. The system developed has been functioning as expected and has an accuracy rate of 97.54% in detecting SPAM emails.

Prototype Desain User Interface Aplikasi My School Menggunakan Metode Lean UX Mawar Auliya Insani; Muhamad Azrino Gustalika; Iqsyahiro Kresna
Journal of Information System Research (JOSH) Vol 3 No 4 (2022): Juli 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Currently, Madrasah Aliyah Negeri 2, Tangerang Regency, has problems memorizing chapter 30 as a mandatory requirement for school graduation. The system used today uses a manual and simple method by using a memorization card provided by the school. This makes students find it difficult in terms of managing the memorization track record that students take. Not only students, but teachers find it difficult because they do not have a clear track record related to memorizing juz al-Quran where the memorization card can be torn, wet and even lost. Based on these problems, technology is needed that can assist students and teachers in managing the track record of memorizing al-quran juz 30. The technology uses the Lean UX to solve problems in the User Interface My School Application Lean UX. Using the Lean UX will make it easier for the school to get faster feedback from students and develop systems that do not yet exist in the school. From the evaluation obtained, that the prototype of my school application using the lean ux method can be accepted by users because it produces a percentage of the average value of usability testing of 81% to 100%, it can be said that the category is very feasible , which is worth 82%. Then in the validity test average value is above 0.220, which means that the data is valid. Furthermore, the reliability test produces a Cronbach Alpha of 0.928, where the magnitude of the reliability factor ranges from 0 to 1, and the higher the reliability factor, the more consistent the measurement results.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Mesran

Contact Email jurnal.josh@gmail.com

Phone +6282161108110

Journal Mail Official jurnal.josh@gmail.com

Editorial Address Sekretariat Forum Kerjasama Pendidikan Tinggi (FKPT) Jalan Sisingamangaraja No. 338, Medan, Sumatera Utara

Location Kota medan, Sumatera utara INDONESIA

Abstract

Abstract

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Abstract

Abstract

Contact Name
Mesran

Contact Email
jurnal.josh@gmail.com

Phone
+6282161108110

Journal Mail Official
jurnal.josh@gmail.com

Editorial Address
Sekretariat Forum Kerjasama Pendidikan Tinggi (FKPT) Jalan Sisingamangaraja No. 338, Medan, Sumatera Utara

Location
Kota medan,

Sumatera utara

INDONESIA