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Jurnal Kepariwisataan dan Hospitalitas

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Published by Universitas Udayana

ISSN : 9772581D EISSN : 25810669 DOI : -

Core Subject : Humanities, Education, Social,

Humanities Social Sciences Other

The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research undertaken between academia and industry.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 17 Documents

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Search results for , issue "Vol 2 No 3 (2018): Vol.2,No.3,2018" : 17 Documents clear

Persepsi Karyawan Housekeeping Department Terhadap Metode Training di Golden Tulip Devins Hotel Seminyak. Ida Bagus Junalaska Prabawa; Agung Sri Sulistyawati; Fanny Maharani Suarka
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Golden Tulip Devins Hotel Seminyak is one of the accommodations 4 stars hotel that located in Jln. Petitenget, Seminyak, Bali. Companies should always held a job training to improve the service quality and to contribute their best to achieve the goals of the company. The formulation of the problem in this research is how housekeeping staff perception of the training methods in Golden Tulip DevinsSeminyak. The types and the sources of data used in this research are qualitative and quantitative data, while the sources data that used are primary and secondary data. The data collection techniques are observation, structured interview, literature studies and documentation. Mechanical determination sample saturated informants and the data analysis method used are descriptive analysis and Likert Scale. Based on the calculation using the Likert Scale of 36 respondents were asked their perception of assessment indicators of the housekeeping employee training method, which is the highest result are the perception from section Housekeeping Supervisor, Room Attendant and Linen Attendant with each section gain an average value are 4,25 and 4,24 that come under very well criteria. Meanwhile the lowest result are the perception from section Public Area Attendant with an average value is 4,02 that come under good criteria. Overall the employee perceptions that all training methods could improve the interpersonal skills so that employees are more responsible with the work that they have done. The suggestions that could be presented to the management of Golden Tulip Devins Hotel Seminyak are the job training is the important thing in the company to support a role in improving the quality of service so need to maintain. The frequency of job training was further enhanced in order to increase the skills and knowledge of employees and the company also should further develop the training materials that provided. Keywords : Perception, Training Method, Housekeeping Department Staff, Golden Tulip.

Pola Interaksi Antara Trainee Dengan Karyawan di InterContinental Bali Resort Novandi Indra Perwira; Nyoman Ariana; Irma Rahyuda
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Internship is an essential program to implement by educational institutions since through internship students can have direct experience in the working world. Acceptance of trainee in the tourism industry is necessary because it could help to increase work force as well as to select candidates to employ as new workers. However, in practice, internship program faces some obstacles, and one of them is the interaction process between the interns and existing workers. Considering this problem, this study will discuss patterns of interaction between trainees and employees at the InterConntinental Bali Resort. Data were collected through questionnaire, interview, observation, and literature review. The sampling technique follows Slovin’s quota based formula, while base informants and key informants were determined through purposive random sampling technique. Questionaire was analyzed with statistical and qualitative descriptive methods. The interaction pattern in the InterContinental Bali Resort could be classified into two categories, namely associative and dissociative. The associative pattern includes cooperation, accommodation, adaptation and assimilation, while dissociative involves competition, contravention and conflict. The dominant pattern in the InterContinental Bali Resort is the associative pattern of interaction, with its three sub indicators, namely cooperation, accommodation or adaptation and assimilation, are categorized as fine. Meanwhile, two out three sub indicators of dissociative interaction, that is contravention and conflict, could be categorized as minor and quite insignificant. However, the first sub indicator of dissociative interaction, namely competition, is categorized as medium. As such, this study would like to advice the InterContinental Bali Resort to pay more attention to the dissociative pattern of interaction, especially Competition, in order that service in InterContinental Bali Resort can be enhanced.

Persepsi Dan Harapan Wisatawan Terhadap Kualitas Pelayanan Pramusaji Di Restoran Old Man’s Batu Bolong Canggu, Badung Bali Putu Dharma Yudha; Agus Muriawan Putra; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

As a one of the tourism industry which prioritizes service. Restaurant Old Man’s Batu Bolong faced some problems in its operations. There were some negative guest comment on the performance of the waiters or waitress such as dishes were not in accordance with what was ordered,grooming isn’t good, lack of waiter or waitress to explain the menu and then it hasn’t yet been able to explain the menu clearly to the guest. There is data of negative guest comment, this study aim to know guest perceptions of the quality of service of the waiter and waitress at Restoran Old Man’s Batu Bolong. This study were used the method of likert scale analysis and method of importance performance analysis by distributing a questionnaire containing 25 question take from the five dimensions of the service quality (tangible, reliability, responsiveness, assurance, empathy). Technique determination of informants was used purposive sampling, and the sampling of 100 respondents using accidental sampling technique. After measuring the satisfaction of tourist, it was obtained the level of concordance between the performance and the importance of 88,76 percent which means the guests were very satisfied of the quality of service of the waiter and waitress at Restoran Old Man’s Batu Bolong, but still there were sub-indicators which still considered to be fairly good so that it hasn’t been able to statisfy the guest. Based on the results of these measurements, the waiter and waitress are suggested to improve their quality of service performance were prioritized such as waiter and waitress looks wearing uniform, personal hygiene of the waiter and waitress, speed of waiter and waitress take an order, the abilities of the waiter and waitress to explain the menu so can’t to explain the menu clearly to the guest. Keywords: Tourist Perception, Quality of Service, Restaurant.

Studi Aksesibilitas Bagi Tamu Disabilitas di Nusa Dua Beach Hotel & Spa Degas Elang Paksi Danujaya; I Gusti Ngurah Widyatmaja; Irma Rahyuda
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Nusa Dua Beach Hotel & Spa merupakan Hotel tertua yang di bangun di kawasan ITDC (indonesia Tourism Development Corporation). Hotel tersebut memiliki kamar khusus yang disediakan bagi tamu difabel (penyandang disabilitas, ibu hamil dan manula termasuk di dalamnya) sebagai salah satu aksesibilitas yang disediakan oleh hotel. Okupensi dari kamar tersebut yang cukup tinggi sejalan dengan kunjungan tamu difabel di hotel tersebut. Standar Aksesibilitas menjadi sangat penting demi kenyamanan tamu difabel di hotel. Tujuan penelitian ini adalah untuk mengetahui tingkat aksesibilitas bagi tamu disabilitas di Nusa Dua Beach Hotel & Spa dilihat dari sudut pandang European Commission (Westcott, 2004) dan disesuaikan dengan Peraturan Menteri Pekerjaan Umum No.30/PRT/M/2006. Penelitian ini juga bertujuan untuk mengetahui kendala dan upaya yang dihadapi pihak hotel dalam melakukan pengadaan, pembaharuan dan perawatan aksesibilitas. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif guna menganalisa tingkat aksesibilitas bagi tamu disabilitas serta kendala dan upaya dalam pengadaan, pembaharuan dan perawatan aksesibilitas tersebut. Hasil penelitian ini menemukan bahwa tidak semua aksesibilitas yang ada pada Nusa Dua Beach Hotel & Spa aksesibel. Hotel tidak memiliki lahan parkir khusus penyandang disabilitas dan jalur pemandu pada jalan setapak yang dimiliki hotel. Kendala dan upaya dalam pengadaan dan pembaharuan aksesibilitas tersebut didominasi oleh kendala internal. Kendala tersebut berpusat pada kendala finansial dan kendala perijinan dari pihak manajemen chain hotel yaitu Brunei Investment Agency. Upaya preserfatif dalam perawatan aksesibilitas tersebut sudah maksimal sehingga pada saat penelitian dilaksanakan kondisi aksesibilitas yang dimiliki oleh hotel dalam kondisi baik.

KAJIAN DAMPAK KEBERADAAN USAHA AKOMODASI PARIWISATA TERHADAP ASPEK LINGKUNGAN, SOSIAL BUDAYA, DAN EKONOMI DI KAWASAN PARIWISATA AMED KABUPATEN KARANGASEM, BALI Ni Wayan Sumiati; Gusti Ngurah Widyatmaja; Irma Rahyuda
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Penelitian ini dilatar belakangi atas peningkatan pesat jumlah usaha akomodasi di Kawasan Pariwisata Amed, sehingga memicu perubahan pada seluruh aspek bagian. Variabel yang digunakan yaitu dampak lingkungan, dampak sosial budaya dan dampak ekonomi. Data penelitian yaitu diperoleh melalui observasi, wawancara, studi pustaka dan dokumentasi. Penentuan informan yaitu menggunakan purposive sampling. Kemudian data yang terkumpul dianalisis menggunakan deskriptif kualitatif mengikuti konsep dari Miles dan Huberman. Berdasarkan hasil analisis diketahui bahwa keberadaan usaha akomodasi pariwisata di Kawasan Pariwisata Amed, memberikan dampak positif dan negatif terhadap lingkungan, sosial budaya dan ekonomi masyarakat. Sejauh ini dampak yang ditimbulkan lebih kepada dampak positif terutama pada aspek ekonomi. Namun tidak dipungkiri keberadaannya banyak memberikan dampak negatif pada aspek lingkungan, walaupun intensitasnya tergolong ringan. Dampak yang dimaksud yaitu: 1) Aspek lingkungan, keberadaannya secara positif merubah lingkungan sekitar akomodasi menjadi lebih tertata, bersih dan hijau. Namun disisi lain keberadaannya memberikan dampak negatif seperti memberikan tekanan pada lingkungan, Alih fungsi lahan, dan pencemaran lingkungan sekala kecil. 2) Aspek sosial budaya, secara positif berdampak pada perubahan sumber mata pencaharian masyarakat, peningkatan kualitas SDM, serta peningkatan kecintaan terhadap budaya lokal. Namun juga memberikan dampak negatif seperti terjadinya perubahan etos kerja, rendahnya penggunaan arsitektur khas daerah dan memicu kemacetan. 3) Aspek ekonomi, secara positif berdampak pada peningkatan penghasilan masyarakat, membuka lapangan kerja, memacu pengembangan lokasi kurang produktif dan meningkatkan permintaan produk lokal. Namun keberadaannya juga memberikan dampak negatif seperti ketergantungan pada sektor akomodasi, dan memicu tingginya harga produk. Selain itu, kesejahteraan pekerja pada sektor akomodasi disana kurang diperhatikan. Kata kunci : Dampak Lingkungan, Dampak Sosial Budaya, Dampak Ekonomi, Akomodasi Pariwisata,

Faktor-faktor yang mempengaruhi turnover intention karyawan di eden hotel kuta bali Agni Dwi Ardanata; IB. Ketut Astina; Ni Ketut Arismayanti
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Latar belakang penelitian ini diawali tentang penggambaran hotel yang memiliki tujuan tersendiri sehingga membutuhkan SDM yang baik untuk melangsungkan tujuan tersebut, namun jika perusahaan tidak memperhatikan karyawannya maka karyawan yang diharapkan bisa mendatangkan penghasilan yang besar untuk hotel akan pergi dan memilih pindah keperusahaan yang lain. Penelitian ini dilakukan di Eden Hotel Kuta, tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor dominan yang mempengaruhi terjadinya turnover di Eden Hotel. Teknik pengumpulan data dalam penelitian ini dilakukan dengan observasi, wawancara, studi kepustakaan dan penyebaran kuisoner. Teknik penentuan informan dilakukan dengan teknik purposive sampling, yang dijadikan informan dalam penelitian ini adalah pihak HRD Eden Hotel, penyebaran kuisoner di sebarkan sebanyak 80 kuisoner. Data yang dikumpul dianalisis secara deskriptif kualitatif dan analisis kuantitatif berupa analisis faktor. Hasil penelitian menunjukan ada 4 variabel dominan, menggunakan presentasi cumulative extraction sum of squared loading, dengan hasil Budaya Organisasi memiliki cumulative 75.01 persen, Gaya Kepemimpinan memiliki cumulative 72,04 persen, Kepuasan Kerja memiliki cumulative 81.37 persen, dan Karir memiliki cumulative 82.37 persen. Terdapat 4 variabel dan masing-masing memiliki 4 indikator sehingga terdapat 16 indikator, dari hasil penelitian dapat diketahui cara mengatasi turnover dengan cara mensejahterakan karyawan dengan memberikan jenjang karir yang jelas serta membantu memenuhi kebutuhan karyawan sehingga tercipta kepuasan kerja. Saran yang dapat diberikan berupa masukan kepada pemimpin atau pengatur perusahaan untuk lebih mendekatkan diri atau menghargai karyawannya agar keinginan untuk turnover menjadi menurun. Kata kunci : Turnover, Karyawan, Hotel

Analisis Ketersediaan Fasilitas Tamu Penyandang Disabilitas Di Hotel Kawasan ITDC Nusa Dua Rosdianti Rosdianti; Fanny Maharani Suarka; I Nyoman Tri Sutaguna
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Fasilitas menjadi salah satu hal penting yang harus disediakan hotel untuk dapat melayani tamu disabilitas.Penelitian ini dilakukan di hotel Inaya Putri Bali dan Melia Bali untuk mengetahui bagaimana ketersediaan dan keadaan fasilitas dan bagaimana upaya hotel untuk meningkatkan fasilitas untuk tamu penyandang disabilitas. Teknik pengumpulan data yang digunakan dalam penelitian ini yaitu observasi, wawancara, dokumentasi, serta studi kepustakaan.Teknik penentuan informan menggunakan purposive sampling (key informan).Teknik analisis data yang digunakan adalah deskriptif kualitatif (reduksi data, penyajian data, dan menarik kesimpulan). Penelitian ini menunjukkan bahwa fasilitas tamu penyandang disabilitas di Hotel Inaya Putri Bali dan Melia Bali terdapat beberapa indikator yang belum tersedia pada dua hotel ini, pada hotel Inaya Putri Bali belum adanya handrail pada ramp, tidak ada huruf braille pada tombol panel didalam lift, alarm lampu darurat, audio, papan informasi serta fasilitas bahasa isyarat bagi tuna rungu, tidak ada jalur pemandu, serta area parkir untuk penyandang disabilitas. Kemudian pada Melia Bali belum adanya toilet umum khusus untuk penyandang disabilitas, tidak ada ramp dari lantai dasar menuju lobby, tidak ada huruf braille pada tombol panel didalam lift, alarm lampu darurat, audio, papan informasi, fasilitas bahasa isyarat bagi tuna rungu, tidak ada jalur pemandu, serta tidak adanya area parkir untuk penyandang disabilitas. Belum adanya beberapa indikator di kedua hotel ini tidak memberikan kesan bahwa hotel tidak ramah terhadap para tamu disabilitasnya dan kamar khusus di kedua hotel ini belum sepenuhnya diperuntukkan kepada tamu penyandang disabilitas. Adapun upaya yang dilakukan kedua hotel ini menggunakan upaya preservatif untuk memelihara atau mempertahankan kondisi yang telah kondusif dengan cara memiliki program-program untuk memelihara atau melakukan pengawasan terhadap semua fasilitas tersebut. Saran dari hasil penelitian ini adalah Inaya Putri Bali dan Melia Bali dapat meningkatkan fasilitas yang belum tersedia dimasing-masing hotel dan dapat mempertahankan fasilitas dan pelayanan yang sudah ada agar tamu merasa aman, nyaman dan mudah melakukan semua aktifitasnya tanpa adanya hambatan. Kata Kunci: fasilitas, tamu, penyandang disabilitas.

Studi Formulasi Pelatihan Untuk Meningkatkan Kualitas Pelayanan di Four Points by Sheraton Bali Seminyak I GEDE AGUS BAYU ANUGRAH; Nyoman Ariana; Ida Bagus Ketut Astina
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

The staff was the less-motivated to follow a training given by the management of Four Points by Sheraton Bali. It could be seen on the guest voice score that has increased and decreased; therefore it proved that the service at Four Points by Sheraton Bali Seminyak was not optimal. The aims of this research were to find out the training formulation to improve the service quality at Four Points by Sheraton Bali Seminyak and to identify the service improvement before and after implementation of training formulation study at there. The data was collected through observation, unstructured interviews, questionnaire, documentation, and library research. The sample was determined by quota sampling and purposive sampling techniques. The respondents were 84 people and data was analyzed descriptively qualitative and. The results of this study show that 26 statements about the training formulation are only 20 statements that match the wishes of employees. The statement was made into a training formulation. Training in October and November to get results that is from 8 categories of service quality score increased but there are 2 categories that decreased in November. The training formulation will be even better if the training formulation is always in renewal again as per the employee's desire and provide more training for scoring category score which still decrease in Guest Voice.

Preferensi Preferensi wisatawan mancanegara dalam pemilihan akomodasi di desa wisata nyuh kuning ubud, bali ni made pande purwaningsih; Ni Putu Ratna Sari; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

The research report is entitled "Foreign Tourist Preferences in Accommodation Selection in Nyuh Kuning Tourism Village, Ubud". The purpose of this study is to determine the characteristics of tourists and know the preferences of foreign tourists in the selection of accommodation in the Tourism Village Nyuh Yellow. Indicators used in this research are location, facility, service, image, price, comfort, hygiene, health, promotion, and architecture. This research data obtained through observation, questionnaires, interviews and documentation. Determination of sampling technique is determined by incidental sampling technique to 100 foreign tourists. Data analysis techniques used are quantitative statistics (konjoin analysis) and supported by qualitative data with ten research variables. The results show that the most important attribute according to foreign tourists in the selection of accommodation in Nyuh Kuning Tourism Village is the attribute of comfort. In addition, the result of a conjoint analysis of the preferences of foreign tourists in accommodation selection is a friendly service, a location close to the crowded center of Nyuh Kuning, an accommodation facility consisting of air conditioning, TV, swimming pool, wifi, hot and cold water, accommodation rates more than Rp. 800,000, accommodation with traditional architecture, daily cleaned rooms, accommodations rated more than 8, facets of health for relaxation, and promotions with free yoga. The suggestion in this research is that local people must provide identity for the accommodation they have. Second, the accommodation is expected to be more attractive in marketing the accommodation provided. The third suggestion is to make attractive promotions and offers for tourists. The final suggestion, it is recommended for the government and management to review and rearrange the existing accommodation policy.

Persepsi karyawan terhadap sistem pelatihan di the patra bali resort & villas Ahmad Hamdani; Fanny Maharani Suarka; Ni Putu Ratna Sari
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

The Patra Bali is one of the state-owned enterprises, under of PT. Patra Jasa. Therefore PT. Patra Jasa has its own training time standard. The Patra Bali management must have a training system to achieve the target set training time. The purpose of this study was to find out application of the training system at The Patra Bali Resort & Villas, in addition to teformine the responses of employees toward the training system that runs at The Patra Bali Resort & Villas. Methods of data collection is done by observation, interview, questionnaire and documentation. The technique of determining the sample using proporsionate stratified random sampling technique and obtained a sample of 100 people, and data analysis techniques used in research is descriptive qualitative. The results obtained in this study is the training system implemented at The Patra Bali Resort & Villas has formed a training cycle. In addition from the recapitulation results can be concluded that from some questions given can show that employee response shows the response with the lowest points are on the indicator of participants where the points earned over 4.1 points. While for the highest point is on the indicator of the determination of the coach that is equal to 4.47 points. Key Words : System Training, Perception Employees, The Patra Bali Resort & Villas

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Location Kota denpasar, Bali INDONESIA

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Putu Sucita Yanthy

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editorjkh@unud.ac.id

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+6285102887878

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jkh@unud.ac.id

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