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Jurnal Kepariwisataan dan Hospitalitas
Published by Universitas Udayana
ISSN : 9772581D     EISSN : 25810669     DOI : -
Core Subject : Humanities, Education, Social,
Humanities Social Sciences Other
The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research undertaken between academia and industry.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol 5 No 1 (2021): Vol.5,No.1,2021" : 12 Documents clear
Model penerapan etika pelayanan pekerja wanita spa pada hotel berbintang di desa adat seminyak Putu Diah Kesumadewi; A.A. Manik Pratiwi
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p06

Abstract

Abstract The tourism industry is experiencing rapid development in Indonesia today. This is evident from the increasing number of tourism businesses established in almost all regions in Indonesia. This collection of tourism businesses is interrelated with each other in providing the needs of tourists to feel comfortable to live in that place. Tourism businesses include tourist attractions, tourism areas, tourism transportation services, travel services, food and beverage services, accommodation, organizing entertainment and recreational activities, SPA, etc. SPA has become one of the fastest growing tourism businesses today, because SPA is included in health tourism activities. Star hotels contribute to improving the operation of SPA tourism businesses through the provision of this business in business administration services at hotels. The ethics services of female SPA workers in star-rated hotels in the Traditional Village of Seminyak must be applied in the operational work of the hotel. With the existence of good service ethics, tourists who enjoy this service will feel satisfied so that it will not close the possibility of having a positive impact on other business sectors in the hotel. This research uses descriptive method, which is a method used to obtain an overview of the research objectives. To analyze tourists responses/perceptions of the ethics of female workers' services SPA used a Likert Scale, by distributing questionnaires to tourists who were made respondents. The results of the research model on the application of the ethics of female SPA service workers to star hotels in Seminyak Traditional Village consists of 3 stages, the first stage is the ethics of guest service before treatment in terms of tangible or physical aspects and reliability or reliability. The second stage is the ethics of guest service during treatment in terms of assurance or assurance and empathy or attention. The third stage is responsiveness or responsiveness. Keywords: Ethics, Services, Women Workers, SPA
Strategi pemasaran pada the ritz carlton spa nusa dua bali Ni Wayan Anik Swandewi; Agung Sri Sulistyawati; Ni Ketut Arismayanti
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p05

Abstract

This research is motivated by tourist visits that do not meet the target of several years such as 2015 and 2017 and the percentage of tourist visits staying at hotels is also very minimal despite several sales promotions. The high average hotel occupancy does not make all tourists staying at The Ritz Carlton Hotel visit the spa. In 2015, only 29.7% of tourists stayed at The Ritz Carlton hotel out of the total hotel occupancy that visited the spa. In 2016 recorded 6.6%, in 2017 recorded 5.9% and in 2018 recorded 6.7% of the total occupancy who visited the spa. Along with the lack of tourist visits from outside the hotel to the spa. Considering that other five-star hotels in the Sawangan area, The Ritz Carlton hotel is still relatively new. This study aims to determine the internal and external environment and marketing strategies of The Ritz Carlton’s Spa. The data analysis technique used in this study was qualitative descriptive analysis and SWOT analysis was assisted by a Likert scale technique. Data collection techniques are obtained from the results of observations, interviews, questionnaires, literature studies and documentation. The informant determination technique used is Purposive Sampling. The sampling technique uses the Slovin formula totaling 100 respondents with accidental sampling as the distribution of the questionnaire. The results of the study stated that the internal environment contained 9P segmenting, targeting and positioning as well as the marketing mix. The external environment contains political, legal, economic, socio-cultural, technological and media environment factors. The SO strategy is a strategy for creating new treatment programs or healing programs based on Balinese cultural traditions. WO strategy is a strategy to improve the quality of human resources in order to provide maximum service. The ST strategy further introduces the Ritz Carlton Spa brand. WT's strategy is to improve the quality of products and services in order to compete in the market. Keywords: Strategies, Marketing, Spa, Hotel
Faktor-faktor yang mempengaruhi siswa smkn jurusan pariwisata di kota denpasar dalam memilih perguruan tinggi A.A. Manik Pratiwi; Putu Diah Kesumadewi
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p07

Abstract

Abstract In line with the increasing interest of students of SMKN majoring in tourism who continue to higher education, this study aims to determine the factors that influence SMKN students majoring in Tourism in Denpasar City in choosing universities and to find out the most dominant factors in influencing SMKN students majoring in Tourism in the City. Denpasar in choosing higher education institutions. This study used 100 respondents with accidental sampling technique. The data will be analyzed using quantitative descriptive analysis and using factor analysis. Based on the results of calculations using factor analysis, there are 21 variables which are grouped into 5 factors, namely the motivation factor plus the flexible lecture time factor and employees, the college physical evidence factor plus the people factor and the good image variable, the price factor and good accreditation. , reference group factors plus personal factors, and the latest curriculum variables. Of the five factors, the motivation factor plus the flexible lecture time factor and employees are the most dominant factors. Higher education institutions need to carry out promotional activities to SMK so that Vocational School students know the profile of the Higher Education, which will later become a reference for SMK students in choosing Higher Education Keywords: Factor analysis, Selection of Higher Education, Vocational School Students majoring in Tourism
Peran Peran dan Hambatan Stakeholders Dalam Penyediaan Fasilitas Dan Aksesibilita Pariwisata Bagi Wisatawan Disabilitas Priti Nariya kesami; Ni Ketut Arismayanti; Ni Putu Ratna Sari
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p01

Abstract

Tourism is a foreign exchange producer that has great potential to be developed in addition to other sector. The tourism industry is generally the mainstay of economy in every country and city. One of the cities that make tourism as a mainstay sector is a Denpasar City. In line with the phrase from UNWTO as a tourism organization, Denpasar City as a tourist city able to provide facilities and accesibility no only for general tourist, disabled tourist can use. Denpasar City determined as an inclusion city by UNESCO in 2014 with 15 other cities. Denpasar City became an inclusion city due to the role of stakeholder in providing facilities and accessibility. The purpose of this reasearch was to determine the role of each stakeholder in provide facilities and accessibility for disabled tourist and stakeholder barriers in provide fcilities and accesibility. The research used descriptive qualitative method with observation, documentasion and indepth inteview method. The Informan in this information in this research used purposive samling method. The result of this research showed roles of stakeholder interest in providing facilities and accessibility for disabled tourist in Denpasar City divinded into three categories besed on their identification primery, key and secondary stakeholder. while reviewed based on the influence of level of stakeholder interest in providing facilities and accessibility key stakeholder,Crowed stakeholder and Contest Setter stakeholder. while stakeholder berries providing facilities and accessibility for disabled tourist is no data collection regarding disability tourist, the mindset of the community in the community regarding facilities and accesibility for disabled tourist and regulation cooperation among stakeholder. Based on the results of research suggestions is especially for goverment in the future can be record disability tourist so they can establish wisdom. Besides that there need to be good cooperation between the goverment and the private sector or with the organization can provide complate and easy information to disability tourist especially in the tourism. Keywords: Disabled Tourist, Stakeholder, Facilities and Accessibility, Denpasar City.
Persepsi karyawan food & beverage culinary terhadap kinerja butcher di hotel six senses uluwatu Adryan Evaldo Anwar; Agus Muriawan Putra; Ni Made Ariani
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p08

Abstract

This research is based on guest complaints regarding poor food quality, employees must make new food to handle guest complaints so that kitchen operations are disrupted. Butcher is a section contained in the food & beverage organization, tasked with maintaining food ingredients will later be cooked by employees in charge of the restaurant. The purpose of study was to determine the characteristics of food & beverage culinary employees and perceptions of food & beverage culinary employees on the performance of Butcher in the Six Senses Uluwatu hotel. Data collection methods are observation, interviews, questionnaires, literature study and documentation. The sampling technique uses saturated sampling because all members of the population are used as research samples, namely all employees who work at Rocka and Crudo restaurant with a total of 30 people. The data analysis technique used is descriptive qualitative and quantitative, then the data were analyzed using a Likert scale to determine the perception employees on Butcher performance. The results showed that the perception of culinary employees on the performance of Butcher in the Uluwatu Six Senses hotel was categorized in Good criteria with an average total questionnaire score of 4.09. According to the results of the interview Butcher has followed the applicable duties and responsibilities. However, there are several problems faced by Butcher namely difficulties in recruiting employees who understand food handling, therefore Butcher only uses contract or training employees to complete his work so that when not monitored there are still often errors in food processing.
Memilih Akomodasi, Online Travel Analisis Faktor-Faktor yang Mempengaruhi Konsumen Memilih Akomodasi pada Situs Tiket.com di Wilayah Kuta Selatan Teodora Cikita Oktapiani Putri; Agus Muriawan Putra; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p02

Abstract

The travel sector is one of the products or services that are widely accessed through the internet today which are provided for inter-regional mobilities such as tourism and work trip. Therefore, more companies are emerging startups in Indonesia that are engaged in the field of airline ticket booking and hospitality accommodation. PT. The Global Ticket Network or commonly called Tiket.com is one of the online travel agent companies that provides hotel reservation services, airplane tickets and trains online. The purpose of this research is to to find out the factors that influence consumers to make decisions to choose accommodation and the dominant factors that contribute to influencing consumers to make decisions on Tiket.com sites in the South Kuta. The method of data collection is done by questionnaire, documentation, and library study. The sampling technique uses the Cochran formula with a sample error rate (sampling error) of 10%, the sample taken is 96.04 respondents and rounded up to 100 respondents and uses confirmatory factor analysis. The results of this study explain that there are five factors that influence consumers to make a decision to choose accommodation on Tiket.com sites in the South Kuta area and named as follow: convenience and information systems (45.978%), site visual appeal (7.196%), customer service (6.117%), company image (4,530%), and purchase motivation (4,057%). The dominating factors are convenience factors and the site information system which consists of 13 variables: (1) convenience when searching for a website, (2) time spent accessing the web, (3) company domain name used, (4 ) ease when ordering, (5) complete information, (6) accurate information, (7) information presented is interesting, (8) exposure to appropriate information, (9) availability and accessibility, (10) competitive prices , (11) overall experience, (12) security of personal data, and (13) security when making payments.
Faktor-Faktor Penentu Kepuasan Kerja Karyawan Kontrak pada Hotel Artotel Sanur Bali Anggriana, Siti; Ariani, Ni Made; Pertiwi, Putu Ratih
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted at Artotel Sanur Hotel which was motivated by the fact, employees of Artotel Sanur have achieved job satisfaction as evidenced by the low turnover rate below 10%, the high number of good comments, the average appraisal assessment is good category, the results of survey were quite satisfactory conducted by Artotelgroup. Against this background, this study intends to find out what factors are and what is the dominant factors that determine job satisfaction of employees at these Hotel. The type of data is qualitative and quantitative, with primary and secondary data sources, collected through observation, questionnaires, interviews, and documentation. Determination of informants by purposive sampling, determination of samples with saturated/census totaling 63 respondent. The analysis technique used is likert scale and confirmatory factor analysis. The results showed that there were four factors, namely: individual factors and company policies; social and promotional factors; organizational and management factors; supervisor and communication factors. Factor 1 has an eigenvalue value of 45,360%, factor 2 has an eigenvalue value of 1,570%, factor 3 has an eigenvalue value of 1,372%, factor 4 has an eigenvalue value of 1,210%. These four factors can explain 66,116%. The dominant factor is factor 1 which consists of 7 indicators namely pleasant work, challenging work, employee facilities, respect, appreciation, rules of performance and leave. Based on research result, the advice given to Artotel Sanur Hotel is that it always maintains and increases job satisfaction of contract employees, especially on these dominant factors. Keywords: Job Satisfaction, Contract Employees, Hotels
Employee Perceptions of Implementation Concept Of Tri Hita Karana In Sudamala Suites & Villas Sanur, Bali I Wayan Adhitya Kusuma; I Nyoman Jamin Ariana; Agus Muriawan Putra
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p03

Abstract

This study aims to determine employee perceptions of the implementation of the concept of Tri Hita Karana at Sudamala Suites & Villas Sanur. This research is descriptive qualitative & quantitative research. The sample in this research is using Saturation Sampling determination technique. The population referred to in this study are all employees (staff) Sudamala Suites & Villas who dujadikan the respondents a number of 70 people. Data collection techniques were conducted by observation, interview, questionnaires distribution, literature study and documentation. The result of the research shows that employee perception towards the implementation of Tri Hita Karana concept in Sudamala Suites & Villas can be seen that from the three variables Tri Hita Karana has been categorized as well implemented with the total average score of 3.01, for Parhyangan get the average score 2,99, Pawongan variable got average score of 3.08, and variable of Palemahan get average score 2,96, this is because Sudamala Suites & Villas Sanur have implemented Tri Hita Karana concept but not yet fully. The result of this perception is in accordance with the opinion of the informant, Mr. Komang Satria Nugraha L. Putra as Asst. Human Resources Manager that the implementation of the Tri Hita Karana concept at Sudamala Suites & Villas has not been fully implemented due to several indicators of the unfinished Tri Hita Karana concept that caused Sudamala Suites & Villas Sanur to date have not been able to implement the concept of Tri Hita Karana. The suggestions that can be submitted based on the results of the discussion is to improve the application of the concept of Tri Hita Karana by joining the Tri Hita Karana Awards & Accreditation competition, establishing a special Team as well as adding to the diversity of flora in Sudamala Suites & Villas so that the existing plant species do not look monotonous and look more beautiful and beautiful.
Pengaruh Motivasi Kerja Terhadap Produktivitas Karyawan di Komaneka Resorts, Komaneka Bisma Ubud Ni Made Dwi Parwati; Anak Agung Putri Sri; Ni Putu Ratna Sari Ratna Sari
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p10

Abstract

Karyawan merupakan sumber daya manusia sebagai pelaku yang menunjang tercapainya tujuan. Sumber daya manusia dikatakan produktif apabila dapat menyelesaikan tugas dan tanggung jawab tepat waktu. Salah satu faktor yang mempengaruhi produktivitas adalah motivasi kerja. Penelitian ini memilih lokasi di Komaneka Bisma dikarenakan persentase okupansi kamar di Komaneka Bisma pada tahun 2019 mengalami fluktuatif apabila dilihat dari bulan februari sampai mei di tahun 2019 dibandingkan dengan tahun 2018. Tujuan penelitian ini untuk mengetahui pengaruh motivasi kerja terhadap produktivitas karyawan dan untuk mengetahui seberapa besar motivasi kerja memberikan pengaruh terhadap produktivitas karyawan di Komaneka Resorts, Komaneka Bisma. Teknik penentuan sampel yang digunakan menggunakan sampling jenuh dengan 112 kuesioner kepada seluruh karyawan operasional di Komaneka Bisma Ubud. Pengumpulan data melalui observasi, wawancara, studi kepustakaan, dan dokumentasi. Analisis data yaitu uji validitas, uji reliabilitas, uji normalitas, analisis regresi linier sederhana, hipotesis (uji t), dan koefisien determinasi dengan menggunakan bantuan SPSS for Windows versi 23.0. Hasil penelitian menunjukkan variabel motivasi kerja secara parsial mempengaruhi produktivitas karyawan di Komaneka Bisma Ubud. Hasil uji determinasi menunjukkan bahwa nilai R2 sebesar 46% variabel motivasi kerja. Uji t pada variabel motivasi kerja (X), menunjukan bahwa nilai t-hitung dengan nilai 9,688 lebih besar daripada t-tabel dengan nilai 1.981 serta nilai signifikansi variabel X sebesar 0,000 lebih kecil daripada nilai signifikansi alpha sebesar 0,025, bahwa hipotesis H0 ditolak dan variabel motivasi kerja (X) memiliki pengaruh positif yang signifikan terhadap produktivitas karyawan dan layak menjadi variabel penentu produktivitas karyawan. Hasil uji koefisien determinasi menunjukkan bahwa nilai R2 sebesar 46% variabel motivasi kerja.
Analisis Kebutuhan Tenaga Kerja Front Office Departmen di The Astari Villa and Residence Jimbaran Bali I Komang Yudi Kharismayana; Anak Agung Putri Sri; Fanny Maharani Suarka
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p04

Abstract

The background of this research is because the high of workload on the employees that impactthe quality of service or work from FO Spv, reception, belldriver, and reservation. That will cause the decrease theservice rate, the level of work concentration, excessive work hours, and the attention to the guests will be lessened, and it will probably make guests feel disappointed about the services provided by the Front Office Department. The purpose of this study is to discover the workload and the total manpower that should be needed at the Front Office Department at The Astari Villa & Residence Jimbaran. The methods in collecting the data were by doing observation, interview, and did a questionnaire. In analyzing the data was used descriptive qualitative to describe the job of the Front Office Department, and used quantitative methods to answer the problem of the study in this research. The result of the data analysis shows the workload from the entire section of the Front Office Department at The Astari Villa & Residence Jimbaran encounter with lack of manpower which has different quantities of manpower in every section, that decreasing the quality of service to the guests. It could be seen from the guests’ comments to the service that provided by the Front Office Department, were dominated with ‘Average’ rate. To increase the service for the guests, there should be also increased the amount of manpower in every section of the Front Office Department. The actual total manpower needed are 2 for FO Spv, 4 for reception, 2 for belldriver, and 1 for the reservation to completing the duties and be responsible for their work. But, due to the emptiness of the reservation section, they need to hire a new manpower to fulfill the section. The additional of manpower in every section will probably help the operational duties of Front Office Department goes well and could give the guests the best and fast service. Keywords: workload, labor needs, front office

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