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Cakrawala Repositori Imwi
ISSN : 26208490     EISSN : 26208814     DOI : https://doi.org/10.52851/cakrawala.
Core Subject : Economy,
Jurnal Cakrawala Repositori IMWI focuses on publishing original research articles, reviewing articles from contributors, and current issues relating to Economics, Business and Management. The main purpose of the journal is to provide a platform for scholars, academics, and researchers to share contemporary thinking in the field. The work should not be published or submitted for publication elsewhere. The official language of the manuscript that will be published in Jurnal Cakrawala Repositori IMWI is Indonesian. For information and registration, contact cakrawala@imwi.ac.id. Jurnal Cakrawala Repositori IMWI is a peer-reviewed journal which is published six times a year. This journal is an open-access that publishes research outcomes with significant contributions to the understanding and improvement of management science. The review process in this journal employs a double-blind peer-review, which means that both the reviewer and author identities are concealed from the reviewers, and vice versa.
Articles 1 Documents
Search results for , issue "1722-1730" : 1 Documents clear
Pengaruh Pengembangan Kompetensi Dan Disiplin Melayani Terhadap Kepuasan Mitra di BMT Al Ishlah Cabang Kuningan Millah, Aep Syaeful
Cakrawala Repositori IMWI 1722-1730
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v8i6.829

Abstract

Customer or partner satisfaction is the most important thing for all companies. Companies can implement competency processes for all their employees to improve quality, and must maintain a disciplined attitude in working to provide satisfaction for their partners. This study aims to determine the partial and simultaneous influence of competency development and service discipline on partner satisfaction at Baitul Maal wa Tamwil (BMT) Al Ishlah, Kuningan Branch. This study uses a quantitative research approach. Data sources were obtained from respondents via a questionnaire and library literature. The results of the study show: (1) Competency development has a positive and significant effect on partner satisfaction at BMT Al Ishlah, Kuningan Branch. This means that the higher the competency development, the more impact on partner satisfaction at BMT Al Ishlah, Kuningan Branch, (2) Service discipline has a positive and significant effect on partner satisfaction. This means that the higher the discipline in service, the more impact on partner satisfaction at BMT Al Ishlah, Kuningan Branch, and (3) The development of competency and service discipline jointly influence partner satisfaction at BMT Al Ishlah, Kuningan Branch. This means that partner satisfaction can be predicted by the development of competency and service discipline. If the development of employee competency and service discipline increases, it will have an impact on increasing partner satisfaction at BMT Al Ishlah Kuningan Branch.

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