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Journal of Management - Small and Medium Enterprises (SME's)
Published by Universitas Nusa Cendana
ISSN : 25022385     EISSN : 2723469X     DOI : https://doi.org/10.35508/jom.v14i1
Core Subject : Economy,
Economics, Econometrics & Finance
Tujuan dari jurnal ini adalah mempublikasikan artikel hasil penelitian dan kajian pustaka yang ditulis oleh dosen, peneliti dan mahasiwa. Adapun lingkup topik dari jurnal ini adalah : 1. Manajemen Umum 2. Manajemen Pemasaran 3. Sumberdaya Manusia 4. Keuangan 5. Manajemen Operasi 6. Manajemen Pariwisata 7. Small and Medium Enterprise (UKM) 8. Kewirausahaan 9. Kebijakan Publik yang menyangkut fungsi-fungsi manajemen 10. Topik lainnya yang berhubungan dengan ekonomi dan akuntansi
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 888 Documents
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Simulation of the spread of turnover intention behavior through employee interaction in a digital work environment Sahasika Rahmalia Dewi; Dana Azizah Rahmat; Dhiyan Septa Wihara; Hafid Kholidi Hadi
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29555

Abstract

Turnover intention has become an increasingly complex issue in digital work environments due to the combined influence of employees' psychological conditions and social interactions. This study aims to analyze the dynamics of turnover intention diffusion using an agent-based modeling (ABM) approach. The model was developed in NetLogo with 100 employee agents and incorporated digital work stress, job engagement, organizational commitment, interaction intensity, and digital work environment quality as key variables. Simulations were conducted for 96 ticks, representing 24 months, across three scenarios: digital work stress, social diffusion, and organizational commitment. The simulation results indicate that higher digital work stress consistently increases turnover intention, while job engagement and organizational commitment help reduce this tendency. Social interaction intensity significantly accelerates the spread of turnover intention through a contagion effect, resulting in faster diffusion within highly connected employee networks. Furthermore, organizational commitment acts as a protective factor that promotes positive emergent behavior by reducing turnover intention and maintaining organizational stability. These findings demonstrate that ABM effectively captures how individual behavioral changes evolve into collective organizational patterns and provides a valuable decision-support tool for evaluating employee retention strategies in digital work environments. Keywords: Agent-Based Model; Turnover Intention; Digital Work Environment; Social Contagion; Organizational Commitment
The role of electronic word of mouth (e-WOM), online customer review, and micro influencer in influenced purchase decision on Tiktok Shop Farel Abisha Raya; Sri Sudarsi
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29729

Abstract

The rapid growth of social commerce, particularly TikTok Shop, has transformed consumer purchasing behavior. Purchase decision are no longer influenced solely by seller-provided information but also by EWOM, Online Customer Reviews, and Micro Influencers. This study examines the influence of these three factors on Purchase Decision among TikTok Shop users. A quantitative survey approach was employed using primary data collected from 100 respondents through purposive sampling. Data were analyzed using multiple linear regression with SPSS, including validity, reliability, classical assumption, coefficient of determination, F-test, and t-test analyses. The findings indicate that EWOM, Online Customer Reviews, and Micro Influencers have positive and significant effects on Purchase Decision, both individually and simultaneously. E-WOM is the most influential variable. The Adjusted R Square value of 0.620 indicates that 62% of the variation in Purchase Decision is explained by the three independent variables, while the remaining 38% is explained by other factors. Keywords: Electronic Word of Mouth (E-WOM); Online Customer Review; Micro Influencer
The influence of work-life balance, work motivation, and work environment on employee performance at PT. CNS Trading Indonesia, with organizational commitment as a mediating variable Mohammad Wahyu Purnomo Adji; Batara Daniel Bagana
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29730

Abstract

This study investigates the impacts of Work-Life Balance, Work Motivation, and Work Environment on Employee Performance, examining Organizational Commitment as a mediating factor at PT. CNS Trading Indonesia. Utilizing an associative quantitative framework, data were collected through online questionnaires from 74 purposively selected respondents. Analysis was conducted using Multiple Linear Regression and the Sobel Test. Findings reveal that Work Environment directly, positively, and significantly influences Employee Performance, whereas Work-Life Balance, Work Motivation, and Organizational Commitment show no direct significant effects. Regarding Organizational Commitment, Work Motivation and Work Environment demonstrate positive significant influences, while Work-Life Balance shows no significant effect. Additionally, the Sobel Test confirms that Organizational Commitment fails to mediate any relationships between the independent variables and Employee Performance. Consequently, PT. CNS Trading Indonesia's management should focus on enhancing physical and non-physical work environments to directly boost performance. Keywords: Work-Life Balance; Work Motivation; Work Environment; Organizational Commitment; Employee Performance
Crisis communication strategies of Pertamina during the fuel controversy: A Situational Crisis Communication Theory (SCCT) Perspective Jerry Rolando; Easter Tobing
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29761

Abstract

Organizational crises can significantly threaten corporate reputation, particularly for companies operating in strategic sectors with high public visibility. Effective crisis communication is essential to manage stakeholder perceptions, reduce uncertainty, and restore organizational credibility. This study examines Pertamina’s crisis communication strategies during the fuel controversy in February 2025 through the lens of Situational Crisis Communication Theory (SCCT). This research employs a qualitative case study approach using directed qualitative content analysis. Data were collected from eight key communication events (CE01–CE08) involving Pertamina, government institutions, technical authorities, and stakeholder representatives during the crisis period. The collected data were analyzed based on SCCT response strategies, including deny, diminish, rebuild, and bolstering strategies, as well as the role of external stakeholder validation in strengthening crisis communication credibility. The findings reveal that Pertamina adopted a multi-strategy crisis communication approach by combining diminish, rebuild, and bolstering strategies throughout different stages of the crisis. During the initial response phase, Pertamina primarily used clarification and technical explanation to reduce stakeholder uncertainty. As reputational risks increased, the organization incorporated accountability and corrective communication through rebuilding strategies. External validation further from independent institutions and government stakeholders contributed to strengthening communication credibility and supporting stakeholder confidence. Theoretically the research extends the application of SCCT beyond organizational response strategies by incorporating the role of external institutional credibility in reputation recovery. Practically, the findings provide guidance for organizations operating in high-risk and public-oriented industries by emphasizing the importance of transparent communication, stakeholder engagement, and adaptive crisis response strategies. Keywords: Crisis Communication; Situational Crisis Communication Theory; SCCT; Reputation Management; Stakeholder Trust; Qualitative Content Analysis; Pertamina
Employee productivity in Indonesia's Port Industry: Do Occupational Safety and Health Programs and work discipline matter? Evidence from a case study of PT Pelabuhan Indonesia (Persero) Regional 4, Makassar Muhammad Umar Data; Wa Irna; Muhammad Dedy Miswar; Sigit Sugiarto
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29771

Abstract

Employee productivity plays a fundamental role in enhancing organizational performance, particularly within the port industry, where operational efficiency and dependable service delivery are essential for achieving organizational objectives. This study investigates the effects of Occupational Safety and Health (OSH) programs and work discipline on employee productivity at PT Pelabuhan Indonesia (Persero) Regional 4 Makassar. Adopting a quantitative research approach, data were collected from employees in the Operations and Engineering Division using purposive sampling and analyzed through multiple linear regression to evaluate the influence of the independent variables on employee productivity. The findings indicate that OSH programs do not exert a significant influence on employee productivity, whereas work discipline positively contributes to improving employee productivity. Furthermore, the combined effect of OSH programs and work discipline provides substantial explanatory power in understanding variations in employee productivity. These findings suggest that in organizations with well-established safety management systems, productivity is influenced more strongly by behavioral and managerial factors, particularly employee discipline, than by the direct implementation of OSH initiatives. This study contributes to the human resource management and occupational safety literature by providing empirical evidence from the port industry. In addition, it offers practical implications for managers seeking to enhance employee productivity by strengthening work discipline while maintaining and continuously improving sustainable occupational safety and health management systems. Keywords: Employee Productivity; Occupational Safety and Health; Work Discipline; Human Resource Management; Port Industry
The influence of transformational leadership and self-efficacy on employee performance with OCB as a mediating variable at PT Star (Semen Bima Corporation) Ajibarang Dani Aprillia; Hengky Widhiandono; Suyoto Suyoto; Nawalin Nazah
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29879

Abstract

This study uses Organizational Citizenship Behavior (OCB) as a mediating variable to examine the impact of Transformational Leadership and Self-Efficacy on worker performance, at PT. Sinar Tambang Arthalestari (PT. STAR/Semen Bima Corporation) in Ajibarang. The study uses an explanatory research method with a quantitative approach. With a 10% margin of error, the Slovin formula yielded a sample size of 121 out of the 450 employees in the population. Stratified Random Sampling was used as the sampling technique, data data were examined using SmartPLS 4.0 in conjunction with Structural Equation Modeling-Partial Least Squares (SEM-PLS). According to the findings, transformational leadership influences employee performance indirectly, whereas Self-Efficacy exerts consequences that are both direct and indirect. OCB successfully mediates the relationship between these variables: it fully mediates the impact of transformational leadership on worker productivity and somewhat moderates the impact of self-efficacy. These findings demonstrate that enhancing OCB serves as a crucial mechanism for improving employee performance, particularly by bridging the effects of transformational leadership and strengthening the impact of self-efficacy on output. Keywords: Transformational Leadership; Self-Efficacy; Employee Performance; Organizational Citizenship Behavior
The effect of customer experience on patient loyalty through the mediating role of patient satisfaction in inpatient services at Santa Clara Hospital Madiun Maria Christina Ase
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29892

Abstract

In an increasingly competitive healthcare environment, enhancing patient loyalty has become a strategic priority for hospitals seeking to ensure service sustainability and long-term patient retention. This study examines the effect of Customer Experience on Patient Loyalty, with Patient Satisfaction serving as a mediating variable, in inpatient services at Santa Clara Hospital Madiun, Indonesia. A quantitative research design was employed using a survey method involving 139 non-BPJS patients selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings indicate that Customer Experience has a positive and significant effect on Patient Satisfaction and Patient Loyalty. Patient Satisfaction also positively influences Patient Loyalty and partially mediates the relationship between Customer Experience and Patient Loyalty. The structural model demonstrates substantial explanatory power, with Customer Experience accounting for 77.3% of the variance in Patient Satisfaction, while Customer Experience and Patient Satisfaction jointly explain 78.6% of the variance in Patient Loyalty. These results suggest that delivering superior patient experiences is essential for fostering patient satisfaction and strengthening loyalty in healthcare settings. The study contributes to the healthcare service management literature by providing empirical evidence on the mechanisms through which patient experiences shape loyalty outcomes in hospital environments. The findings offer practical implications for healthcare managers seeking to improve patient retention through integrated strategies that prioritize service quality, patient-centered care, and satisfaction enhancement. Keywords: Customer Experience; Patient Satisfaction; Patient Loyalty; Inpatient Services; PLS-SEM
Analysis of tourists’ perceptions of the management of the Lubuk Pakam Fruit Garden Agrotourism destination in Deli Serdang Regency Via Marlina; Dewi Shinta Wulandari Lubis
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29952

Abstract

Public agritourism destinations play an important role in promoting environmental education, community engagement, and sustainable tourism development. However, maintaining service quality and destination sustainability remains a challenge, particularly for sites operating under non-profit and free-entry models. This study investigates tourists’ perceptions of destination management at Lubuk Pakam Fruit Park, Indonesia, through the lens of the 5A tourism attributes (attractions, accessibility, amenities, available packages, and ancillary services), identifies the cognitive factors shaping these perceptions, and proposes strategies for sustainable destination management. A descriptive qualitative approach was employed using passive participatory observation, in-depth interviews with 15 purposively selected informants, and secondary data analysis of Google Maps reviews and documentary evidence. Data credibility was ensured through source and technique triangulation, while analysis followed the interactive model of Miles, Huberman, and Saldaña. The findings reveal an ambivalent pattern of tourist perceptions. Visitors highly value the park’s natural landscape, shaded environment, and free fruit-picking experiences as its primary attractions. Conversely, sanitation facilities, playground cleanliness, parking management, and inter-institutional coordination are perceived negatively due to limitations in operational maintenance resources. The study further identifies the emergence of a “Tragedy of the Commons” phenomenon, whereby the free-entry policy has gradually shifted the destination’s function from an educational agritourism site to a lowcost recreational space. The findings suggest that sustaining public agritourism destinations requires collaborative governance mechanisms, including Public–Private–Community Partnerships (PPCP), digital interpretation initiatives, the revitalization of environmental education programs, and improved spatial planning for local MSMEs. This study contributes to the sustainable tourism literature by providing empirical evidence on the governance challenges of free-access agritourism destinations in emerging economies. Keywords: Tourist Perception; Destination Management; Public Agritourism; S-O-R Model; Lubuk Pakam Fruit Park

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