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Andi Anto Patak
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INDONESIA
International Journal of Educational Administration, Management, and Leadership
Published by Har Press Indonesia
ISSN : 27220249     EISSN : 27746143     DOI : -
Core Subject : Science, Education, Social,
Decision Sciences, Operations Research & Management Education Social Sciences
International Journal of Educational Administration, Management, and Leadership (IJEAMaL), with registered number ISSN 2722-0249 (Print) and 2774-6143 (online), is an international peer-reviewed journal that publishes original research and viewpoints on educational administration, management, and leadership. IJEAMaL is published by Har Press Indonesia in collaboration with the Department of Administration Science, Faculty of Social Science, Universitas Negeri Makassar. IJEAMaL provides significant contributions and presents sharing knowledge from all over the world. This includes substantial research projects located in schools, higher education institutions, and non-government organizations.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 83 Documents
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Digital Mapping the Evolution of Green Human Resource Management: A Bibliometric Analysis Using Biblioshiny Hardiman Sudirman; Augustin Patrick; Marwa Mohammed Ahmed; Femi Asteriniah; Arif Rahman Hakim; Darwish Khan Tahiry
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i2.322

Abstract

Green Human Resource Management has become an important research topic as organizations increasingly integrate environmental sustainability into human resource practices. This study aims to map the development of Green HRM research using bibliometric analysis. Bibliographic data were collected from the Scopus database using the keywords “green human resource management” OR “green HRM.” After applying filters related to publication year, document type, language, source type, and publication stage, 1,031 journal articles published between 2019 and 2025 were included in the final dataset. The data were analyzed using Biblioshiny, the web-based interface of the bibliometrix package in RStudio. The findings show that Green HRM research has grown rapidly, with an annual growth rate of 43.89%. The dataset involved 2,913 authors, with an international co-authorship rate of 44.62%, indicating strong scholarly collaboration. The most productive source was Sustainability (Switzerland), while the most productive countries included China, Pakistan, Malaysia, India, and Indonesia. Keyword analysis shows that the field is mainly centered on green human resource management, environmental performance, sustainability, green innovation, and sustainable performance. The thematic map and co-occurrence network indicate that Green HRM research has evolved toward more specific themes related to employee green behavior, sustainability performance, green training, employee engagement, and environmental outcomes. This study contributes to the literature by providing a comprehensive bibliometric overview of Green HRM research and identifying future research directions related to sustainability-oriented HR practices, green innovation, employee behavior, and organizational environmental performance.
Enhancing Organizational Performance Through Service Quality and Customer Satisfaction in Competitive Business Environments Afzal Sayed Munna; Andhi Febisatria; Giuseppe Umberto Cantafio
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i2.341

Abstract

In increasingly competitive business environments, service quality has become a strategic capability that enables organizations to satisfy customers and improve organizational performance. This study examines the direct effect of service quality on organizational performance and the indirect effect through the mediating role of customer satisfaction. The study is grounded in the Expectation–Disconfirmation Theory (EDT) and the Resource-Based View (RBV), which explain how superior service quality creates positive customer evaluations that ultimately contribute to sustainable organizational performance. A quantitative research approach was employed using a cross-sectional survey design. Data were collected from 152 employees working in service-oriented organizations across the retail, hospitality, financial services, healthcare, and telecommunications sectors in Indonesia. The research utilized Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 as the analytical tool to evaluate both the measurement and structural models. The findings indicate that service quality has a positive and significant effect on customer satisfaction and organizational performance. Customer satisfaction also exerts a positive and significant influence on organizational performance and partially mediates the relationship between service quality and organizational performance. These findings demonstrate that organizations achieve superior performance not only by delivering high-quality services but also by ensuring that customers perceive and experience those services positively. This study contributes to the service management literature by providing empirical evidence that customer satisfaction serves as a critical mechanism through which service quality is translated into organizational performance, offering practical implications for managers seeking to strengthen organizational competitiveness through customer-centered service strategies.
When Services Fail: Mapping Consumer Protection and Ethical Vulnerability Through Bibliographic Coupling and Co-Word Analysis Ari Irawan; Taufiq Ismail; April Kim Lalisan
International Journal of Educational Administration, Management, and Leadership Volume 7, Number 1, May 2026
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v7i1.342

Abstract

In an era where service breakdowns are increasingly visible and digitally amplified, understanding how firms manage consumer protection, ethical risk, and post-failure recovery has become a critical area of inquiry. Service failures threaten customer trust and satisfaction and expose systemic vulnerabilities in ethical service delivery and complaint resolution. This study aims to map the intellectual and conceptual landscape of research at the intersection of service failure, consumer protection, and ethical vulnerability. Using a data-driven bibliometric approach, it seeks to identify thematic clusters, evolving discourse patterns, and knowledge gaps. A bibliometric analysis was conducted on 677 peer-reviewed journal articles from the Scopus database, published between 2005 and 2025. Two complementary techniques were employed: (1) bibliographic coupling, to identify intellectual linkages among recent publications, and (2) co-word analysis, to map the conceptual structure of recurring themes. The dataset was processed and visualized using VOSviewer software. The bibliographic coupling analysis revealed five thematic clusters, ranging from emotional and tangible strategies in service recovery to customer retaliation and systemic value co-creation/destruction. Co-word analysis identified four thematic clusters: (1) service failure and social media-driven recovery strategies, (2) justice and emotional mechanisms of satisfaction and loyalty, (3) trust, human-centered design, and decision-making in digital service environments, and (4) complaint behavior and service quality in post-recovery evaluation. Across both analyses, concepts such as fairness, emotional regulation, trust, and digital transparency emerged as central constructs linking service ethics with customer experience. The findings reveal a paradigmatic shift in service recovery scholarship from isolated transactional models to emotionally intelligent, culturally contextualized, and digitally networked frameworks. Service failure is increasingly understood as an operational breakdown and an ethical flashpoint, implicating fairness, transparency, and consumer dignity. The study offers a structured knowledge map for future research and managerial innovation at the nexus of ethics, service design, and consumer protection.

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