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INDONESIA
International Journal of Educational Administration, Management, and Leadership
Published by Har Press Indonesia
ISSN : 27220249     EISSN : 27746143     DOI : -
Core Subject : Science, Education, Social,
Decision Sciences, Operations Research & Management Education Social Sciences
International Journal of Educational Administration, Management, and Leadership (IJEAMaL), with registered number ISSN 2722-0249 (Print) and 2774-6143 (online), is an international peer-reviewed journal that publishes original research and viewpoints on educational administration, management, and leadership. IJEAMaL is published by Har Press Indonesia in collaboration with the Department of Administration Science, Faculty of Social Science, Universitas Negeri Makassar. IJEAMaL provides significant contributions and presents sharing knowledge from all over the world. This includes substantial research projects located in schools, higher education institutions, and non-government organizations.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 88 Documents
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Digital Mapping the Evolution of Green Human Resource Management: A Bibliometric Analysis Using Biblioshiny Hardiman Sudirman; Augustin Patrick; Marwa Mohammed Ahmed; Femi Asteriniah; Arif Rahman Hakim; Darwish Khan Tahiry
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i2.322

Abstract

Green Human Resource Management has become an important research topic as organizations increasingly integrate environmental sustainability into human resource practices. This study aims to map the development of Green HRM research using bibliometric analysis. Bibliographic data were collected from the Scopus database using the keywords “green human resource management” OR “green HRM.” After applying filters related to publication year, document type, language, source type, and publication stage, 1,031 journal articles published between 2019 and 2025 were included in the final dataset. The data were analyzed using Biblioshiny, the web-based interface of the bibliometrix package in RStudio. The findings show that Green HRM research has grown rapidly, with an annual growth rate of 43.89%. The dataset involved 2,913 authors, with an international co-authorship rate of 44.62%, indicating strong scholarly collaboration. The most productive source was Sustainability (Switzerland), while the most productive countries included China, Pakistan, Malaysia, India, and Indonesia. Keyword analysis shows that the field is mainly centered on green human resource management, environmental performance, sustainability, green innovation, and sustainable performance. The thematic map and co-occurrence network indicate that Green HRM research has evolved toward more specific themes related to employee green behavior, sustainability performance, green training, employee engagement, and environmental outcomes. This study contributes to the literature by providing a comprehensive bibliometric overview of Green HRM research and identifying future research directions related to sustainability-oriented HR practices, green innovation, employee behavior, and organizational environmental performance.
Enhancing Organizational Performance Through Service Quality and Customer Satisfaction in Competitive Business Environments Afzal Sayed Munna; Andhi Febisatria; Giuseppe Umberto Cantafio
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i2.341

Abstract

In increasingly competitive business environments, service quality has become a strategic capability that enables organizations to satisfy customers and improve organizational performance. This study examines the direct effect of service quality on organizational performance and the indirect effect through the mediating role of customer satisfaction. The study is grounded in the Expectation–Disconfirmation Theory (EDT) and the Resource-Based View (RBV), which explain how superior service quality creates positive customer evaluations that ultimately contribute to sustainable organizational performance. A quantitative research approach was employed using a cross-sectional survey design. Data were collected from 152 employees working in service-oriented organizations across the retail, hospitality, financial services, healthcare, and telecommunications sectors in Indonesia. The research utilized Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 as the analytical tool to evaluate both the measurement and structural models. The findings indicate that service quality has a positive and significant effect on customer satisfaction and organizational performance. Customer satisfaction also exerts a positive and significant influence on organizational performance and partially mediates the relationship between service quality and organizational performance. These findings demonstrate that organizations achieve superior performance not only by delivering high-quality services but also by ensuring that customers perceive and experience those services positively. This study contributes to the service management literature by providing empirical evidence that customer satisfaction serves as a critical mechanism through which service quality is translated into organizational performance, offering practical implications for managers seeking to strengthen organizational competitiveness through customer-centered service strategies.
When Services Fail: Mapping Consumer Protection and Ethical Vulnerability Through Bibliographic Coupling and Co-Word Analysis Ari Irawan; Taufiq Ismail; April Kim Lalisan
International Journal of Educational Administration, Management, and Leadership Volume 7, Number 1, May 2026
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v7i1.342

Abstract

In an era where service breakdowns are increasingly visible and digitally amplified, understanding how firms manage consumer protection, ethical risk, and post-failure recovery has become a critical area of inquiry. Service failures threaten customer trust and satisfaction and expose systemic vulnerabilities in ethical service delivery and complaint resolution. This study aims to map the intellectual and conceptual landscape of research at the intersection of service failure, consumer protection, and ethical vulnerability. Using a data-driven bibliometric approach, it seeks to identify thematic clusters, evolving discourse patterns, and knowledge gaps. A bibliometric analysis was conducted on 677 peer-reviewed journal articles from the Scopus database, published between 2005 and 2025. Two complementary techniques were employed: (1) bibliographic coupling, to identify intellectual linkages among recent publications, and (2) co-word analysis, to map the conceptual structure of recurring themes. The dataset was processed and visualized using VOSviewer software. The bibliographic coupling analysis revealed five thematic clusters, ranging from emotional and tangible strategies in service recovery to customer retaliation and systemic value co-creation/destruction. Co-word analysis identified four thematic clusters: (1) service failure and social media-driven recovery strategies, (2) justice and emotional mechanisms of satisfaction and loyalty, (3) trust, human-centered design, and decision-making in digital service environments, and (4) complaint behavior and service quality in post-recovery evaluation. Across both analyses, concepts such as fairness, emotional regulation, trust, and digital transparency emerged as central constructs linking service ethics with customer experience. The findings reveal a paradigmatic shift in service recovery scholarship from isolated transactional models to emotionally intelligent, culturally contextualized, and digitally networked frameworks. Service failure is increasingly understood as an operational breakdown and an ethical flashpoint, implicating fairness, transparency, and consumer dignity. The study offers a structured knowledge map for future research and managerial innovation at the nexus of ethics, service design, and consumer protection.
Managing Curriculum Reform: Integrating Science Literacy into Islamic Education and Character Instruction in SMAN 2 Palopo Risna Sari; Dodi Ilham; Firman Firman
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

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Abstract

Curriculum reform becomes meaningful when broad policy expectations are translated into instructional resources that teachers and students can use in everyday learning. This study examines the integration of science literacy into Islamic Religious Education and Character Education at SMAN 2 Palopo through the development of a Grade XI learning module on fasting, piety, and health. The study employed a Research and Development design using the ADDIE stages of analysis, design, development, implementation, and evaluation, supported by qualitative and quantitative data. Needs were identified through observation and interviews with teachers and students. Product quality was assessed by material, media, and language experts; practicality was evaluated through teacher and student response questionnaires; and classroom effectiveness was examined through student learning outcomes during implementation with 20 Grade XI students. The findings show a strong need for contextual materials that connect Islamic teachings with scientific explanations and evidence-based reasoning. Expert validation reached 95% for content, 85% for language, and 70% for media, producing an overall validation mean of 83.33%. Teacher practicality reached 93.75%, while student practicality reached 80.25%. The class learning-outcome mean was 87.1, exceeding the school mastery threshold of 72 and falling within the study's very effective category. The developed module integrates religious values, health-related scientific phenomena, discussion, case analysis, reflection, and higher-order tasks. These findings indicate that curriculum reform in Islamic education can be operationalized through needs-based instructional design, expert quality assurance, and classroom-tested materials that align religious formation with scientific literacy.
Cashless Educational Finance Management in Islamic Boarding Schools: Integrating POAC, Technology Acceptance Model, and Islamic Financial Principles Teguh Saputra; Rustan S; Helmi Kamal
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

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Abstract

This study aims to examine the implementation of cashless educational finance management at Pondok Modern Nur El Haq by integrating the Planning, Organizing, Actuating, and Controlling (POAC) framework, the Technology Acceptance Model (TAM), and Islamic financial principles. A qualitative case study design was employed. Data were collected through semi-structured interviews, non-participant observations, and document analysis involving institutional leaders, finance officers, IT administrators, cooperative staff, teachers, and parents. The data were analyzed using thematic analysis based on the interactive model of Miles, Huberman, and Saldaña. The findings indicate that the successful implementation of the cashless system was supported by strategic planning, collaborative organizational governance, systematic operational procedures, and continuous monitoring. Stakeholders demonstrated positive acceptance of the system due to its perceived usefulness and perceived ease of use, while ongoing institutional support facilitated adaptation during implementation. The study also reveals that the cashless financial management system reinforces the Islamic financial principles of amanah (trustworthiness), 'adl (justice), transparency, and accountability through automated transaction recording, standardized financial procedures, and real-time financial monitoring. This study contributes to the educational finance literature by proposing an integrated framework that combines managerial governance, technology acceptance, and Islamic financial ethics to explain digital financial management in Islamic educational institutions. The findings offer practical implications for educational leaders seeking to modernize financial governance while preserving Islamic ethical values.
Managing CapCut-Assisted E-Learning Project-Based Learning to Strengthen Students’ Understanding of Tolerance Muh Ahyar Rosidi; Muhaemin Muhaemin; Bulu Bulu
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

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Abstract

Religious tolerance in multireligious schools requires students to understand both the value of respecting difference and the boundaries of their own religious commitments. This study examined whether e-learning-based Project-Based Learning (PjBL) assisted by CapCut was associated with improved understanding of tolerance among Muslim Grade VIII students at SMPN 4 Lembo Raya, North Morowali. A quantitative pre-experimental one-group pretest-posttest design involved all 20 Muslim students through total sampling. The intervention combined digital project instructions with three 120-minute classroom meetings in which students planned, produced, edited, presented, and reflected on short tolerance-themed videos using CapCut. Data were collected through a tolerance questionnaire, project assessment rubric, observation, documentation, and parallel pretest-posttest knowledge tests. Instrument items were screened for validity, difficulty, discrimination, and reliability, while the paired-score normality assumption was satisfied. The reported mean tolerance-understanding score increased from 55.53 before the intervention to 85.00 afterward. A paired-samples t-test showed a significant mean improvement of 29.484 points, t(19) = 6.054, p < .001, with a 95% confidence interval of 19.322 to 39.646. Cohen's d was 1.31, indicating a large practical effect. Classroom documentation also showed strong participation in collaborative video production and reflection. Within the limitations of a single-group design and a small sample, the findings suggest that student-produced digital projects can provide a contextual pathway for strengthening conceptual understanding of tolerance in Islamic Religious Education.
Faith-Based Character Education in Islamic Schools Dasmah Dasmah; Hisban Thaha; Baderiah Baderiah
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

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Abstract

Character education in Islamic schools depends not only on students’ knowledge of religious doctrine but also on the extent to which faith becomes an internal moral orientation. This study examined the relationship between understanding faith in Allah and the formation of religious character among Grade VIII students at Madrasah Tsanawiyah Negeri Model Kota Palopo, Indonesia. The study used an explanatory sequential mixed-methods design in which quantitative evidence was collected first and then elaborated through qualitative data. All 35 students in Class VIII A were included. Quantitative data were obtained through a Likert-scale questionnaire covering faith-related indicators of tawhid, mahabbah, khauf, tawakkul, and taqwa, and religious-character indicators including sincerity, honesty, discipline, and obedience to rules. Observation, interviews with a teacher and selected students, and documentation were used to explain the survey findings. Descriptively, 31.42% of students were classified as having good understanding of faith in Allah, 51.42% as adequate, and 17.14% as low. Religious character was reported as good for 48.57% of students, adequate for 28.57%, and low for 22.85%. The original quantitative analysis reported a chi-square value of 4.599 and a contingency coefficient of 0.340, indicating a low-strength relationship under the thesis analytical framework. Qualitative findings showed that faith understanding was expressed through muraqabah-based honesty, personal responsibility, worship discipline, resilience, and social care, while teacher modeling, habituation, school climate, and family support strengthened character formation. The findings suggest that understanding faith in Allah contributes to religious character, but it should be treated as one element within a broader school-based character-education system rather than as a single determinant.
Bridging School and Family for Student Character Development: Evaluating a Parenting Program through the CIPP Model Martika Martika; Masruddin Masruddin
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 2, November 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i2.368

Abstract

School-based parenting programs can strengthen collaboration between schools and families in supporting students’ character development; however, their effectiveness depends on the quality and consistency of program implementation. This study evaluated the implementation and perceived outcomes of a parenting program at Celebes Islamic School Elementary School, Luwu Regency, Indonesia. A quantitative evaluative survey design was employed using the CIPP model, focusing specifically on the Process and Product components. Data were collected through questionnaires and documentation from 180 respondents, consisting of 34 teachers and 146 parents, and were analyzed using descriptive statistics. The findings showed that the Process component was generally perceived positively, particularly in program planning, implementation, and teacher involvement, although consistency of implementation and active parental participation remained areas requiring improvement. The Product evaluation indicated positive perceptions of students’ character across five dimensions: religiosity, discipline, responsibility, courtesy, and independence. Religiosity emerged prominently in teachers’ evaluations, while several indicators across the other character dimensions still required continuous reinforcement. Teacher and parent responses also showed convergence in several areas, particularly in their perceptions of students’ independence. These findings suggest that school-based parenting programs can serve as a structured mechanism for strengthening continuity between character education at school and parental reinforcement at home. Strengthening parental engagement, teacher–parent communication, and consistent character habituation is therefore important for sustaining program implementation and perceived character outcomes.

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