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INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Published by Lembaga Riset dan Inovasi Al-Matani
ISSN : 27454614     EISSN : 27454606     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
INVEST : Jurnal Inovasi Bisnis dan Akuntansi is published by Lembaga Riset dan Inovasi Al-Matani as an information and communication media for practitioners, researchers and academics who are interested in the field of Business Management and Accounting Studies. First publish in September 2020. The Editorial Team invites scientists, scholars, professionals, and researchers to publish the results of their research after the selection of manuscripts, with the peer review and the editing process. INVEST : Jurnal Inovasi Bisnis dan Akuntansi with registered number e-ISSN (2745-4606) and p-ISSN (2745-4614) is a peer-reviewed journal published two times a year (May and November). Scientific articles dealing with General issues in Business Management and Accounting research are particularly welcome. INVEST : Jurnal Inovasi Bisnis dan Akuntansi is received for Manuscript in BAHASA INDONESIA.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 215 Documents
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Empowering Employee Performance Through Competence and Workplace Facilities at PT. Riau Media Televisi (RTV) Pekanbaru Wansyahputra, Ergi Bimo; Karneli, Okta
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1220

Abstract

Employee performance plays a crucial role in achieving the long-term success of PT. Riau Media Televisi Pekanbaru in the competitive media industry. Several factors, such as competence and workplace facilities, influence employee performance at PT. Riau Media Televisi Pekanbaru. To ensure continuous improvement in performance, employees must possess strong competencies. This study aims to examine and analyze the influence of competence and workplace facilities on employee performance at PT. Riau Media Televisi Pekanbaru. The research involved 64 respondents, representing the total number of employees at the company. A census or total sampling technique was used for data collection. The study applied various analytical tests, including validity tests, reliability tests, normality tests, multicollinearity tests, heteroscedasticity tests, multiple linear regression, t-tests, F-tests, and the coefficient of determination (R²) test. The results indicate that competence and workplace facilities have a significant and positive effect on employee performance at PT. Riau Media Televisi Pekanbaru.
Innovative Strategies for Customer Satisfaction in Service Quality: A Case Study of Indonesian Islamic Banks in Pekanbaru Ustha, Endrianto; Nurani, Ratna
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1221

Abstract

ABSTRACT This study aims to analyze the level of customer satisfaction with service quality and the strategies to improve customer satisfaction at Bank Syariah Indonesia KCP Arifin Ahmad, Pekanbaru. Data collection techniques included primary data obtained from questionnaires and interviews. The sampling method used was Simple Random Sampling, with respondents being customers of Bank Syariah Indonesia KCP Arifin Ahmad. Data analysis was performed using the Customer Satisfaction Index (CSI) method through Microsoft Excel and SWOT analysis. The indicators used to measure the level of customer satisfaction with service quality in Islamic banking consist of six dimensions: Reliability, Responsiveness, Assurance, Empathy, Tangibles, and Compliance with Islamic Law. The results of the study, using CSI, showed a score of 66.04%, which falls within the range of 66.00-80.00, indicating that customers are satisfied with the service quality provided by Bank Syariah KCP Arifin Ahmad. The results of the SWOT analysis suggest that Islamic banks need to implement several strategies to increase customer satisfaction. These strategies include setting competitive pricing, maintaining and expanding cooperation networks with existing partners, continuing to enhance customer convenience by increasing ATM facilities, improving service quality by offering additional services, and optimizing the system by enhancing IT infrastructure or applications.
The Role of Sharia Financial Technology (Fintech) in Increasing MSME’s Financial Access Zakaria, Andi
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1223

Abstract

The development of Sharia-based financial technology (Fintech) has significantly improved financial access for Micro, Small, and Medium Enterprises (UMKM) in Indonesia. Many UMKM struggle to secure funding from conventional financial institutions due to collateral and administrative constraints. Sharia Fintech provides an alternative through Sharia-compliant financing models such as peer-to-peer (P2P) lending, crowdfunding, and profit-sharing schemes (mudharabah and musyarakah). This study analyzes the role of Sharia Fintech in expanding UMKM financing using a qualitative descriptive method with a case study approach on several Sharia Fintech platforms in Indonesia. Data was collected through interviews with MSME actors, document analysis, and literature reviews, then analyzed using triangulation for validity. The findings reveal that Sharia Fintech enhances financial accessibility through ease of access, fast fund disbursement, and a flexible financing system. However, challenges remain, including low Sharia financial literacy, regulatory limitations, and digital adoption barriers. Strengthening regulations, enhancing financial education, and optimizing technology use are essential to improving Sharia Fintech’s effectiveness as an inclusive and sustainable MSME financing instrument.
How Hedonic Shopping Motivation and Trust Shape Purchasing Decisions Among Shopee PayLater Users ? Nudiya, Nudiya; Suwarto, Suwarto; Titing, Andry Stepahnie
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1226

Abstract

This study explores the impact of hedonic shopping motivation and trust on purchasing decisions among Shopee PayLater users in Kolaka Regency. Using a quantitative approach with Structural Equation Modeling (SEM) and Partial Least Squares (PLS), data were gathered from respondents through both hard-copy and online questionnaires. The findings reveal that both hedonic shopping motivation and trust significantly influence purchasing decisions, with trust playing a more dominant role. Consumers who shop for emotional gratification, excitement, and impulse buying tendencies are more likely to make purchases using Shopee PayLater. Additionally, trust in the platform’s reliability, transparency, and security strongly affects consumer decisions, reinforcing the importance of credibility in digital transactions. While these two factors explain a substantial portion of purchasing behavior, other external variables such as price, product quality, promotions, and financial literacy also contribute. These results provide valuable insights for e-commerce platforms, financial institutions, and policymakers in optimizing digital payment systems and promoting responsible consumer spending. Future research should incorporate additional factors to develop a more comprehensive understanding of consumer decision-making in buy-now-pay-later (BNPL) services and e-commerce environments.
Building Customer Loyalty: The Role of Customer Experience and Product Quality Among Skintific Users in Kolaka Febrianti, Indah; Titing, Andry Stepahnie; Bay, Agus Zul
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1227

Abstract

This study explores the influence of customer experience and product quality on customer loyalty in the skincare industry, focusing on Skintific beauty product users in Kolaka Regency, Indonesia. The research adopts a quantitative approach, collecting data through a structured questionnaire distributed to respondents. The findings reveal that both customer experience and product quality significantly contribute to customer loyalty, with product quality having a slightly stronger impact. A positive brand experience enhances consumer engagement, but perceived product effectiveness and reliability remain key factors in fostering long-term loyalty. This study concludes that a strategic balance between experiential marketing and product innovation is crucial for maintaining customer retention. Future research is encouraged to examine additional factors such as brand reputation, pricing strategies, and social influence in shaping customer commitment.
Enhancing Performance Management System Through Gamification: A Comprehensive Review and Improvement Nugroho, Bangkit Puri; Dewi, Emilia Fitriana
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1237

Abstract

Traditional Performance Management Systems (PMS) often face criticism for being rigid and demotivating. Gamification, the use of game design elements in non-game contexts, has emerged as an innovative approach to enhance PMSs by engaging and motivating employees. PT XTA's PMS faces challenges such as a lack of transparency, motivation, and engagement. Employees seek clarity on how performance assessments impact their career progression and remuneration. The current PMS lacks stimulating elements, leading to decreased motivation and participation. This research aims to review and improve the existing PMS at PT XTA by integrating gamification. The data was analyzed using qualitative techniques, including content analysis for interviews and interpretative observation for observations. The research concludes that while PT XTA's PMS has advantages like facilitating SMART goal setting and multi-source feedback, it faces significant challenges such as a lack of transparency and overly ambitious goals leading to employee stress. Gamification can address these challenges by enhancing transparency, motivation, engagement, and continuous learning. Recommendations for incorporating gamification into the PMS are proposed based on the findings.
Analysis of Acceptance Factors in the Use of the Village Financial System (Siskeudes): A TAM and TPB Approach Ariyanto, Sanusi; Azwirman, Azwirman; Sunny, Fadhilah
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1256

Abstract

This study aims to analyze the factors that influence the acceptance and use of the Village Financial System (Siskeudes), and to examine which theoretical approaches are most appropriate for investigating these acceptance factors. The study employs two theoretical models: the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB), incorporating variables such as ease of use, attitude, perceived usefulness, intention to use, normative perceptions, and continuous learning. The novelty of this research compared to previous studies lies in the addition of the continuous learning variable. Data were collected through questionnaires distributed directly to respondents. The sample consisted of 82 users of the Siskeudes application from various village governments in Pelalawan Regency. The data were analyzed using SPSS 20, employing both T-tests and F-tests. The results show that ease of use, usefulness, intention to use, normative perception, and continuous learning have a positive influence on the use of the Siskeudes application. However, attitude was found to have no significant effect on its usage. A key limitation of this study is that the sample was limited to village governments in a single regency.
Building Performance Excellence through HR Innovation: The Role of Competence and Compensation in the Education Sector Madani, Abdulah Aulia Mulky; Jamaludin, Asep; Nandang, Nandang
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1263

Abstract

Teacher performance plays a crucial role in the success of the learning process. Competence and appropriate compensation are often identified as key factors influencing performance outcomes. This study aims to examine the effects of competence and compensation on teacher performance at State Senior High School 1 Tempuran, Karawang, both individually and collectively. Utilizing a quantitative approach, all teachers at the school were included as research participants. The findings reveal that competence has a significant individual impact on teacher performance, while compensation does not show a meaningful influence when considered separately. However, when analyzed together, competence and compensation collectively contribute to teacher performance. These results highlight the importance of enhancing professional competence as a strategy to improve overall teaching quality, with compensation playing a supportive role.
Optimizing Police Performance: The Role of Standard Operating Procedures (SOP) and Work Ethic in Enhancing Service Quality at the Integrated Police Service Center of Bekasi District Alviyandi, Alviyandi; Jamaludin, Asep; Nandang, Nandang
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1264

Abstract

The implementation of Standard Operating Procedures (SOPs) is an essential guideline for managing the flow of tasks and responsibilities, while work ethic plays a crucial role in enhancing motivation and commitment to carrying out duties. This study aims to examine whether the Bekasi Metro Police SPKT (Integrated Police Service Center) section experienced changes in performance after the application of SOPs and work ethic. The study employs a quantitative, verification-based methodology. The research population consisted of 34 police officers from the SPKT section of the Bekasi Metro Police. Data analysis was conducted using SPSS version 27 software to test the hypotheses. The results revealed that the application of SOPs significantly influenced the performance of police officers, with a t-count value of 104.374, which was higher than the t-table value of 2.040. However, work ethic did not significantly affect police performance, with a t-count value of 1.895, which was lower than the t-table value of 2.040. Simultaneously, both the application of SOPs and work ethic had a significant impact on police performance, as indicated by an F-count value of 14.371, which was higher than the F-table value of 3.29. Together, the application of SOPs and work ethic explained 72.2% of the variance in police performance, while 27.8% was influenced by other factors.
Harnessing the Power of Interpersonal Communication and Work Ethic to Drive Employee Performance Ismail, Maulana; Jamaludin, Asep; Nandang, Nandang
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1265

Abstract

Interpersonal communication is an important aspect in an organization to manage the flow of information between employees or employees and superiors, while work ethic plays an important role in increasing motivation and commitment in carrying out tasks, an ammonia distribution company in Karawang. The research background shows that the performance of employees of this company is still not optimal, with data showing fluctuations in performance scores from 2021 to 2023. The study aims to evaluate the extent to which interpersonal communication and work ethic contribute to improving employee performance. The methodology used is a quantitative verification approach with a population of 34 employees, using a closed questionnaire as a data collection instrument. The results showed that interpersonal communication has no significant effect partially on employee performance, while work ethic has a significant effect. Simultaneously, the two variables contributed 80.6% to the variation in employee performance. This finding confirms the importance of work ethic development as a top priority to improve productivity and work quality. In conclusion, although interpersonal communication has no significant effect partially, the synergy between good interpersonal communication and high work ethic together can create a more effective and harmonious work environment. Recommendations for management are to strengthen communication training and work ethic development programs to optimize employee performance.

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