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Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan

BinaEkonomi
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Published by Universitas Katolik Parahyangan

ISSN : 08530610 EISSN : 2442675X DOI : https://doi.org/10.26593/be.v25i1

Core Subject : Economy, Science, Social,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

Jurnal ini mewadahi karya tulis akademik hasil penelitian literatur maupun lapangan di bidang Ilmu Ekonomi, Manajemen, dan Akuntansi, yang diharapkan dapat memberi sumbangan pemahaman maupun alternatif solusi masalah ekonomi yang ada.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 431 Documents

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STRUKTUR ORGANISASI PEMERINTAH DAERAH: SUATU ANALISIS BERDASARKAN PERATURAN PEMERINTAH NO.41 TAHUN 2007 (ANALISIS PERBANDINGAN STRUKTUR ORGANISASI PEMERINTAH DAERAH KABUPATEN BANYUMAS DENGAN KABUPATEN PURBALINGGA PROVINSI JAWA TENGAH) Denok Kurniasih
Bina Ekonomi Vol. 14 No. 1 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

The emergence of Government Regulation No. 41 of 2007 about the organization Regional device provides a new spirit for the region to establish the organizational structure according to the needs. This regulation provides for the freedom to determine their own structure. Thus local government really can be more flexible in determining the organizational structure according to the needs of each region. However, analysis show organizational structure formed in Banyumas and Pubalingga added even more local government budgets. Local government performance is not better in serving the public as users of services. Because the existing structure instead many became major problems in the organization to the exclusion of performance. Actually Banyumas and Purbalingga has developed an organizational structure in accordance with Regulation No. 41 of 2007. But in translating these rules have some differences. Among them are related to the establishment of priorities, grouping and certain institutions such as agricultural extension agencies, sports agencies and community development office. In general, the issue of successful visits of the two structures is overlap each other instead of duty or have a business or a job that is not contained in the structure. This causes the existing structure has a workload that is not evenly distributed within the organization. Besides the preparation of organizational structure is still impressed by the political arena alone. Local governments need more innovative and creative in exploiting opportunities discretion. It is necessary to create organizational structure become more efficient and effective in accordance with regional needs and capabilities.

A NATION AND BUREAUCRACY: A PUBLIC ADMINISTRATION POINT OF VIEW (AN INDONESIAN CASE) Ayuning Budiati
Bina Ekonomi Vol. 14 No. 1 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Indonesia adalah Negara yang besar dengan pulau-pulau yang banyak. Untuk mengatur Negara yang besar seperti itu sangatlah rumit, untuk itu diperlukan birokrasi yang baik. Birokrasi yang baik berarti tercapainya efektivitas dalam pencapaian tujuan organisasi. Birokrasi memang fungsinya untuk mengatur dengan baik pemerintahan yang dilaksanakan oleh banyak pegawai (birokrat). Birokrasi adalah untuk melaksanakan proses administrasi dengan mengkoordinasikan pekerjaan pegawai secara sistematis. Dewasa ini, Indonesia menghadapi masalah-masalah yang berkaitan dengan ketidakefisienan dan keefektivan birokrasi. Birokrasi yang tidak efisien mengakibatkan adanya korupsi, kolusi dan neptisme. Misalnya dalam kegiatan pelayanan publik. Investor asing banyak yang malas berbisnis ke lndonesia karena berbelit-belitnya proses administrasi, banyaknya pungutan-pungutan liar, proses perizinan yang lama dan kondisi infrastruktur yang tidak mendukung. Penelitian oleh lembaga yang berkaitan dengan transparansi, di tahun 2007 yang dikutip oleh Kompas, 5 Maret 2007, menunjukkan 62.9% responden menunjukkan inefisiensi dalam birokrasi Indonesia dan 58% responden mengatakan menyuap petugas dalam perolehan pelayanan akan lebih baik dibanding tidak menyuap. Tulisan ini berargumen bahwa ada tiga factor dalam implementasi administrasi Negara yang harus diterapkan dalam meningkatkan efisiensi dan efektivitas penyelenggaraan pemerintahan, yakni recoding para birokrat, mengimplementasi prinsip-prinsip "the ideal of administrative responsibility", dan mengimplementasikan "best value".Key words: best value, recoding

CHAORDIC ENTREPRISE: SEBUAH PENGANTAR Fransisca Mulyono
Bina Ekonomi Vol. 14 No. 1 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Business environment nowadays, that becoming more and more turbulent and complex, is hard to be predicted by managements since it has the butterfly effect : the effect that brings the greater effect in other places in this world when there is a change in a certain place. Traditional organization that considering employees as an object with its rigid structure cannot adjust these rapid changes properly. It needs to be replaced by a new alternative organization: chaordic organization, i.e. an organization that combines chaos and order situation in the same time to bring changes in management as an anticipation to its environment. Chaordic organization is very important for business today because of its high appreciation on human resources making everybody in all units of organization have a high degree on autonomy and freedom, and as a result be the leading creative and innovative organization.Key words : turbulensi, kompleksitas, kreativitas, inovasi, chaordic.

ENTERPRISE RISK MANAGEMENT (ERM) SOAR (STRATEGIC OBJECTIVE AT RISK) METHODOLOGY Fredella Colline
Bina Ekonomi Vol. 14 No. 1 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Risk is part of every business decisions. Risk Management helps enterprises whether to take or avoid some risks that related to their objectives. Risks are by their very nature dynamics, fluid and highly interdependent so that they cannot be broken into separate components and managed independently. Enterprises operating in today's volatile environment require a much more integrated approach to managing their portfolio of risks that is Enterprise Risk Management (ERM) SOAR. Methodology can be used to implement an effective ERM framework. This paper focuses on the application of the SOAR process to risks associated with strategic objectives. The further explanation will contain the elaboration of SOAR concepts, process and example.Key words: ERM, SOAR, strategic objective, risk drivers, controls, metrics

INFORMASI PRODUK DALAM IKLAN DAN PERLINDUNGAN KONSUMEN INDONESIA Fransisca Mulyono
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Commercial is still perceived as an interesting tools for producers and marketers because of its reliability to market their products, especially children's product. One of the main benefits of commercial is its ability in giving information to consumers about certain products. Although in Indonesia we have Undang-undang Perlindungan Konsumen, declared in 1999, lndonesia's consumer still have a wea4 bargaining position in their relation with the producers or marketers, proved by lots of misleading commercials exposing in many mass media. This paper aimed to describe the kinds of misleading commercials and then analyze it yuridically.Key words : penyalahgunaan iklan, perlindungan konsumen, Undang-undang Perlindungan Konsumen, penyelesaian konflik konsumen dan produsen.

MENINGKATKAN KEUNGGULAN BERSAING PERUSAHAAN DENGAN MENGELOLA PROSES ANTRIAN Ria Satyarini
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Companies can achieve competitive advantage by several way, such as by managing queues. A queue can define by a line of waiting customers who require or need service from a server or company. The waiting customer can be satisfied or dissatisfied by the queuing systems that company use. Managing queues means that company tries to diminish the negative effect of waiting, so we can exceed the customer expectation and we have the happy customer. Keyword: Queue, psychology of waiting, competitive advantage, differentiation.

OPTIMALISASI CRM @ BRANCH SEBAGAI SALAH SATU LANGKAH MEWUJUDKAN BANK MANDIRI MENJADI THE SERVICE LEGEND Pipin Sukandi; Heru Rizky Jiwayani
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Based on the monitor service quality, for the second consecutive year, Mandiri Bank version of Marketing Research lndonesia (MRI) and the Bureau of Research lnfobank of "The Best Bank Service Excellence". Successfully defend the title which was achieved in 2007/2008 and 2008/ 2009 was really very proud. tt is not released from the implementation of Exellence Service, which a/so has been applied by Mandiri Bank. Excellent Service certainly not enough to just be a paradigm and skills off frontline or frontliners in serving customers, but it requires sincerity, and high commitment from every part of the organization, especially at top management. Excellent Service should also be reduced to a structured steps that are implemented in every function in the banking company' We would often hear the term much more difficult to maintain than grab especially for those who have been our competitors ahead of excellence in service and will certainly try harder than ever. To service our customers' expectations also increased because the customer already understands that Mandiri Bank is the Best Service Excellence ln addition to increased expectations, customers now also getting spoiled Everything is served to suit his wants. The things above would be a great challenge for us to continuously improve our faults and seek continuous improvement in service excellence, lt also is not just to improve ratings, but according to the direction of Directors, so we became The Service Legend. Predicate The Service Legend will make people always and always remember when talking about the Mandiri Bank, bank services in lndonesia. The Service Legend is more than just number one. So everyone connected with the bank, when asked about the service, will be called Mandiri Bank. Many steps/measures to be implemented independent Bank of The Service Legend them with services that are supported by information systems and technology' hence made an application system that can meet customers' needs and facilitate the activities of service to its customers @ Branch Customer Relationship Management (CRM @ Branch). CRM @ Branch is a tool for front liners to improve service and sales from anywhere with the same price and standard. CRM @ Branch provides information on the customer, all products and services utilized by customers in a single system with an accurate and consistent information in the form of product literature for the need for cross selling. CRM is available in the facility to record every activity of non-financial interaction with customers online and realtime, as well as financial transactions that have been available bankwide, online and realtime. CRM @ Branch helped frontliner doing sales and increase cross selling and referral by digging profile customer data, monitor progress of sales and customer complaints that can be solved once and for all and measurable. The more we succeed in doing cross-selling, the better Contribution Margin & KPI Mandiri Bank branches. With the CRM @ Branch, is expected to service and sales effectiveness processes in frontliner can increase, so the value of product sales increased Mandiri, handling complaints from customers more quickly, and coordination among units to be getting better. CRM lmplementation @ Branch as a consistent infrastructure used by the best banks in the world, supporting enhanced functions in the ranks of sales and service branches of Mandiri Bank. In relation to the implementation of CRM @ Branch, there are 3(three) things that must be considered: 1) Associated with the human implementation will be successful if people know the purpose of CRM programs @ Branch, namely Mandiri Bank should outperform the market ,in association with branches, service and sales of Mandiri Bank to be the best. 2) lt is a very human question of what the benefit for the Branch? The achievement of its targets relating to the achievement of course goals, rewards, and incentives. If the CRM tools @ Branch implemented, could improve the quality of service frontliners to customers, help us increase the value of MRI branches and very helpful frontliners in doing cross selling. The more success/a/ we are doing cross selling, the better Contribution Margin KPI branch & branch. 3) We must be diligent and disciplined use of this CRM system @ Branch. Many big hanks that failed to gain maximum benefit from CRM systems @ Branch, because of its human undisciplined use of this system.

PENGARUH HARAPAN PENGAJAR TERHADAP MOTIVASI DAN PRESTASI SISWA DI KELAS Setiadi Umar; Christin .
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

This research refers to the research conducted by Rosenthal and Jacobson (1968), which finds that students' intellectual development is influenced by their teacher expectations and how these expectations are communicated to them. Therefore, this study hypothesizes that positive teacher expectations and behavior in experimental classes for one semester would strengthen students’ effort and motivation in achieving higher performance in the experimental classes. In this experiment, students / respondents were not isolated from external environmental influences, such as from the influence of other their 'regular’ classes, lecturers, as well as their classmates. The method used in this study was experimentation method using two teachers and two subjects. Each teacher taught two classes of one same subject, which were divided into experimental group and control group. The result of this experimentation shows that the students' achievement in both of the experimental classes is not different significantly than those in regular/ control classes.

PERMASALAHAN NON-REVENUE WATER (NRW) DALAM PELAYANAN AIR BERSIH Chandra Utama
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

The growth of population need more water. Public water utilities(PAM) have to anticipate the new demand by increase the capacity. However, the rise of capacity and production are not the single way to solve increasing of demand. Combining the increasing of capacity and Non-revenue water (NRW) reduction is better than the single approach. Currently, most of the PAM has very high NRW. Many of them have NRW equivalent to the half of production. More family will be served if NRW reduction success. Furthermore, the income of PAM also will up and cost of production as well as cost of investment will down On the other hand, water resources will used efficiently. Increasing of capacity will be required if NRW reduction have been done maximally but still not sufficient for all demand.

PERSONAL IMAGE Agus Hasan Pura A
Bina Ekonomi Vol. 14 No. 2 (2010)
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

lndividuals develop their personal image through interaction with other people or groups which they have relationships for years. Personal image is how a person would others to see her/him, which generally believed that people will try to develop their persona! image white competition increases especially in public sectors such as campaign of city mayor, election of house representative member, promotion, and election of dean- People will evaluate personal image through to what extent their behavior consistent with their own personal image. If they behavior is not consistent with their personal image, they wilt loss their credibility thus it will be difficult to rebuild their own personal image.

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Contact Name
Amelia Setiawan

Contact Email
binek.fe@unpar.ac.id

Phone
+628156162858

Journal Mail Official
binek.fe@unpar.ac.id

Editorial Address
Fakultas Ekonomi - Universitas Katolik Parahyangan Gedung 9 Ruang 9407 - Jln. Ciumbuleuit No. 94 Bandung 40141 Telp: 022-2041964, 2042563 VoIP 190407 / Fax. 022-2042571

Location
Kota bandung,

Jawa barat

INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Amelia Setiawan

Contact Email binek.fe@unpar.ac.id

Phone +628156162858

Journal Mail Official binek.fe@unpar.ac.id

Editorial Address Fakultas Ekonomi - Universitas Katolik Parahyangan Gedung 9 Ruang 9407 - Jln. Ciumbuleuit No. 94 Bandung 40141 Telp: 022-2041964, 2042563 VoIP 190407 / Fax. 022-2042571

Location Kota bandung, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Amelia Setiawan

Contact Email
binek.fe@unpar.ac.id

Phone
+628156162858

Journal Mail Official
binek.fe@unpar.ac.id

Editorial Address
Fakultas Ekonomi - Universitas Katolik Parahyangan Gedung 9 Ruang 9407 - Jln. Ciumbuleuit No. 94 Bandung 40141 Telp: 022-2041964, 2042563 VoIP 190407 / Fax. 022-2042571

Location
Kota bandung,

Jawa barat

INDONESIA