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Contact Name
AGUS PURWANTO
Contact Email
aguspurwanto.prof@gmail.com
Phone
+628111700111
Journal Mail Official
aguspurwanto.prof@gmail.com
Editorial Address
GUSPATI RESEARCH INSTITUTA SK Kemenkumham AHU-0054821-AH.01.14 Tahun 2021 Akta Pendirian No 332 Tgl 26-8-2021 Notaris NURLISA UKE DESY, SH. Mkn Griya Catania – Citra Raya Tangerang- Indonesia Phone : +628111700111, +628119741010
Location
Kota tangerang,
Banten
INDONESIA
Journal of Information Systems and Management
ISSN : -     EISSN : 28296591     DOI : https://doi.org/10.4444/jisma
Journal of Information Systems and Management (JISMA) are international journals with peer-review, which emphasizes the aspects of theory, research, and intellectual development of the information systems in organizations, institutions, economy, and society. Journal of Information Systems and Management (JISMA) is intended to be dedicated to the development of a sustainable knowledge related to the application of information technology in the organization and management, and moreover to increase economic and social welfare. Journal of Information Systems and Management (JISMA) encourage the publication of articles that reflect the breadth and interdisciplinary field that integrates the disciplines of information systems and technology with social issues, contextual and management, based on research using appropriate research methods. Topics include: • Design and Implementation System • Information Systems and Change Management • Decision Support System • E-Learning • E-Commerce • Information Technology • Methodology and Software Development • Knowledge Management • Network Economics • Healtcare Information System • Diffusion and Adoption of Information Technology • Virtual Teams • Workflow And Process Management • other topics related to systems and information technology
Articles 251 Documents
Transformasi Manajemen Layanan Pendidikan Nonformal melalui Pendekatan Data-Driven OEE: Perspektif Manajemen Strategis Asbari, Masduki
Journal of Information Systems and Management (JISMA) Vol. 4 No. 4 (2025): August 2025
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v4i4.1256

Abstract

This study analyzes the operational effectiveness of private tutoring services by adapting the Overall Equipment Effectiveness (OEE) concept from the manufacturing sector to non-formal education. A descriptive qualitative research design with a case study was conducted on 20 students during one operational period; data were collected through observations of learning activities, schedule documentation, and learning evaluation records. The results showed Availability of 90%, Performance of 89%, and Quality of 90%, resulting in a total OEE value of 72%. This figure indicates that service effectiveness is relatively good but still far from the world-class measure often emphasized in the OEE literature for educational services, which generally ranges around 85% or more, thus providing room for concrete improvement. The novelty of the study lies in adapting the OEE concept to non-formal educational services, specifically private tutoring, making it a data-driven operational measurement tool that can be operated by PNFI managers for continuous improvement. Practically, these findings encourage increased data-driven schedule planning, pedagogical competency enhancement, learning differentiation, and the implementation of a performance dashboard to encourage evidence-based corrective actions. The main research questions answered are how OEE adapted from TPM can operationally measure the effectiveness of private tutoring services in non-formal education; what sources of time loss (waste) affect Availability and Performance; how instructional differentiation and teacher capacity building are related to quality improvement; and how the use of performance dashboards and learning analytics strengthens data-driven decision-making for service quality improvement.