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Abiwara : Jurnal Vokasi Administrasi Bisnis
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 26861577     DOI : https://doi.org/10.31334/abiwara
Core Subject : Social,
Social Sciences
Jurnal ABIWARA diterbitkan oleh Program Studi Administrasi Bisnis Vokasi Institut Ilmu Sosial dan Manajemen Stiami Jakarta sebagai media untuk publikasi gagasan dan studi ilmiah untuk pengembangan ilmu pengetahuan dalam administrasi bisnis dan Kewirausahaan. Publikasi ini memuat berbagai tulisan ilmiah dalam bentuk hasil penelitian, kajian teoretis dan konseptual, serta aplikasi praktis baik dari bidang akademik maupun bisnis. Tulisan yang diterbitkan telah melalui proses penyuntingan tanpa mengubah substansi aslinya. Penulisan konten adalah tanggung jawab penulis dan tidak mencerminkan pendapat penerbit.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 117 Documents
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The Effect of Service Quality Price and Infrastructure Facilities on Customer Satisfaction at The Main Clinic of Balai Kesehatan Kerja Pelayaran Hutapea, Rita Novery; Sundari, Sri
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study analyses customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran, the data shows that the customer satisfaction target has not been achieved optimally with the target to be achieved index 100 and scale 4 currently still at 85.55 and scale 38.33. Therefore, this study aims to measure the effect of price, service quality and infrastructure facilities on customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran. Researchers also gave questionnaires to 85 patients, this questionnaire as a means of collecting information data related to price, service quality, infrastructure and customer satisfaction. Based on the results of data processing using the SPSS statistical programme vers. 21 and obtained the results of price variables (X1), service quality (X2), infrastructure facilities (X3) together have a positive and significant effect on customer satisfaction (Y). The test results indicated by the Fcount value is 54.616 and a significant level of 0.000 while the Ftable value is 1.663. Due to the Fcount value of 54.616 greater than the Ftable value of 1.663 and a significant level of 0.000 while the value is smaller than the significance probability of 0.05, Ho is rejected and H1 is accepted, so it can be concluded that the variables of price, service quality and infrastructure together have a positive and significant effect on customer satisfaction and the magnitude of the influence of the variables is 65.7% is customer satisfaction and the remaining 34.3% is influenced by other variables not included in the study.
Implementasi Kebijakan Perizinan Berusaha Berbasis Resiko Dalam Upaya Mempermudah Pengurusan Perizinan Pelaku Usaha UMKM di Kecamatan Kalideres Kota Administrasi Jakarta Barat Saprudin, Mohamad; Irawan, Bambang
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study aims to assess the implementation of the Risk-Based Business Licensing Policy for business actors in the sector of Micro, Small, and Medium Enterprises (MSMEs) in Kalideres District, West Jakarta Administrative City. The analysis of the implementation is based on George Edward III’s implementation theory, which includes the following indicators: Communication, Resources, Disposition, and Bureaucratic Structure. The research method employed is a descriptive qualitative approach. Data collection techniques used in the study include interviews, observations, and documentation. The results of this study show that the implementation of the policy has not been fully effective; communication has not been adequately established; human resources and budget allocation are considered insufficient in terms of quantity; disposition has been relatively positive, as demonstrated by the attitude and commitment of the officers; and the bureaucratic structure is in accordance with the established procedural framework. Challenges encountered in the implementation of the policy include: MSME business actors’ limited understanding of the risk-based business licensing process, technical issues with the licensing application system, complicated licensing requirements, uneven socialization efforts for MSME business actors, and the lack of time available for the business actors to process business licenses at the sub-district office. Efforts undertaken by the One-Stop Integrated Investment and Services Management Unit (UP PMPTSP) of Kalideres District and its staff to address these challenges include: coordinating with relevant stakeholders, conducting direct socialization in public spaces such as the Integrated Child-Friendly Public Space (RPTRA) and RW Offices, organizing public service week activities in public spaces, conducting online socialization via platforms such as WhatsApp groups, and establishing a complaint service through a call center at the business service outlets.
Analisis Implementasi Digitalisasi Kualitas Pelayanan Publik Aidi, Ahmadi; Budiwaluyo, Agus; Agoestyowati, Redjeki; Ahmad Junaidi, Ahmad Junaidi; Usman, Usman
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 6 No. 2: Maret 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/abiwara.v6i2.5076

Abstract

The topic to be analysed in this paper is the digitalisation of public service quality, which is an effort to improve public services using digital technology and data. Digitalisation of public service quality focuses on providing services that are more efficient effective and more transparent. Digitalisation of public service quality is implemented in the transformation of technology from analogue to digital processes. This topic is interesting to study because it is motivated by the results of Cordella &; Lindgren et al, 2019; Ranerup & Henriksen, 2019; Wihlborg, Wirtz et al, 2019), the conclusion of their research is "Digitalisation of public service quality changes public services by promising more efficient, more effective, and more transparent". The phenomena that occur in public services in Indonesia include service discrimination, the absence of certainty of time and cost and the low level of public satisfaction with public services, raising the question of what concrete steps the government has taken to overcome these public service problems. One of these concrete steps is the implementation of digitisation using internet-based information technology in the provision of various DKI Jakarta government services to the community. The writing of the article was carried out with a quantitative descriptive analysis method, data sources in the form of primary data and secondary data. Primary data collection by distributing questionnaires through google form. The results of primary data collection were processed and analysed using Ms Excell. The research location was conducted in the city of Jakarta as a smart city or smart city, involving 325 respondents who live in Jakarta with a minimum education requirement of high school equivalent, minimum age 21 years maximum 60 years, from various professional backgrounds including TNI / Polri, state civil apparatus, private sector, educators, journalists and entrepreneurs. The conclusion is that by implementing digitalisation of public service quality, it has succeeded in improving the quality of services provided by the Jakarta government to the community. The recommended advice related to implementing digitalisation of public service quality is to increase innovation and increase community support for digitalisation programs through socialisation and relevant, reliable and continuous training.
Implementasi Kebijakan Pemenuhan Kebutuhan Sumber Daya Manusia di Lingkungan Direktorat Jenderal Perhubungan Laut Kantor Pusat Kementerian Perhubungan Jakarta Juwita , Citra Dara; Firzah , Muhammad
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

The background of this thesis discusses the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, Head Office of the Ministry of Transportation, Jakarta. The purpose of this study is to analyze and evaluate the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, to analyze and evaluate what factors are obstacles in improving the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, to analyze and evaluate efforts to overcome obstacles in the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation. The research method used is qualitative. Qualitative research methods are often called naturalistic research methods because the research is conducted in natural conditions, also known as ethnographic methods. Qualitative research is conducted on natural objects that develop as they are, are not manipulated by researchers and the presence of researchers does not greatly affect the dynamics of the object. The focus of this research is very important in a qualitative research. The focus of the research is intended to provide a qualitative study, while limiting the research in order to choose which data is relevant and which data is not relevant. The results of the study indicate that the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation has shown positive results but there is still room for further improvement, especially in terms of communication
Pengaruh Lingkungan Kerja, Asistensi Manajemen, dan Kebijakan Kompensasi Terhadap Retensi Karyawan di SMK Hang Tuah 2 Jakarta Wullur , Susana; Wahyudin , Dian
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This research aims to analyze the influence of the work environment, management assistance, and compensation policy on employee retention at SMK Hang Tuah 2 Jakarta. Data was collected using a questionnaire that was tested for validity and reliability. The research sample consisted of 50 employees of SMK Hang Tuah 2 Jakarta, selected using a saturated sampling technique. The data analysis technique employed multiple linear regression analysis using SPSS for Windows Ver. 29. The findings of this research indicate that: (1) the work environment has a positive and significant influence of 65.8% on employee retention variation, with a significance value of 0.001, (2) management assistance has a positive and significant influence of 74.1% on employee retention variation, with a significance value of 0.006, (3) compensation policy has a positive and significant influence of 85.1% on employee retention variation, with a significance value of 0.000, and (4) simultaneously, the work environment, management assistance, and compensation policy have a positive and significant influence of 85.5% on employee retention variation, with a significance value of 0.000. These findings indicate that improving the work environment, management assistance, and compensation policy will enhance employee retention.
Evaluasi Pelaksanaan Pengawasan Barang Milik Daerah Untuk Tertib Administrasi Pada Bagian Perlengkapan Sekretariat Daerah Kota Bekasi Simamora, Nurcahaya; Irawan, Bambang
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Starting from the background of this study, the supervision of the management of regional property carried out by the Equipment Section so far in the author's observation is still considered ineffective due to various problems found in the use of BMD in several OPDs, sub-districts and sub- districts. Some of these problems include records and findings from the Inspectorate on the use of computers in OPDs that are not in accordance with the standards according to applicable regulations, some official vehicles are not immediately returned after the expiration of their term of office, damage to BMDs without maintenance. This shows that the supervision carried out by the Equipment Section is still considered technically and administratively negligent. This study uses a qualitative descriptive research method with data collection through interviews and observations. The theory used in this study is the supervision theory from Pasaribu (2011) where supervision will run well if there are four key indicators, namely monitoring, examination, guidance, disciplinary action and corrective action. From the results of the research analysis conducted by the researcher, based on this theory, most of the supervision carried out by the Equipment Section is in accordance with the rules, it's just that due to several factors, the supervision does not run less than optimally. However, the Equipment Section continues to strive to overcome these obstacles through the direction and guidance of the leadership
Implementasi Kebijakan Sistem Ketahanan Kebakaran Lingkungan Dalam Upaya Pencegahan Kebakaran Dini Pada Kecamatan Cakung Kota Administrasi Jakarta Timur Wahyono, Tri Hadi; Hendrarso, Panji; Harjo, Joko S Dwi
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

In 2023, East Jakarta recorded the highest number of fire incidents in Jakarta, with 594 cases, of which Cakung District accounted for 126. However, the implementation of the Fire Resilience System in Cakung remains suboptimal, as Fire Volunteer Units have only been established in some community units (RW) across four out of the seven sub-districts. This study aims to analyze and evaluate the implementation of the Fire Resilience System Policy in early fire prevention at the Fire and Rescue Sub-Department of East Jakarta Administrative City. A qualitative approach was employed, with data collected through interviews involving seven informants. The findings indicate that the implementation of the Fire Resilience System Policy at the Fire and Rescue Sub-Department of East Jakarta has been effective and has yielded positive results. However, several challenges persist, including limitations in human resources, fire prevention facilities, inter-agency coordination, public awareness, and budget constraints. To address these challenges, efforts have been made to strengthen human resources through continuous training, improve fire prevention facilities, optimize inter-agency coordination, enhance public awareness and participation, utilize technology for monitoring and early warning systems, and increase collaboration with the private sector and non-governmental organizations.

Page 12 of 12 | Total Record : 117

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