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Abiwara : Jurnal Vokasi Administrasi Bisnis
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 26861577     DOI : https://doi.org/10.31334/abiwara
Core Subject : Social,
Social Sciences
Jurnal ABIWARA diterbitkan oleh Program Studi Administrasi Bisnis Vokasi Institut Ilmu Sosial dan Manajemen Stiami Jakarta sebagai media untuk publikasi gagasan dan studi ilmiah untuk pengembangan ilmu pengetahuan dalam administrasi bisnis dan Kewirausahaan. Publikasi ini memuat berbagai tulisan ilmiah dalam bentuk hasil penelitian, kajian teoretis dan konseptual, serta aplikasi praktis baik dari bidang akademik maupun bisnis. Tulisan yang diterbitkan telah melalui proses penyuntingan tanpa mengubah substansi aslinya. Penulisan konten adalah tanggung jawab penulis dan tidak mencerminkan pendapat penerbit.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 113 Documents
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The Effect of Service Quality Price and Infrastructure Facilities on Customer Satisfaction at The Main Clinic of Balai Kesehatan Kerja Pelayaran Hutapea, Rita Novery; Sundari, Sri
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study analyses customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran, the data shows that the customer satisfaction target has not been achieved optimally with the target to be achieved index 100 and scale 4 currently still at 85.55 and scale 38.33. Therefore, this study aims to measure the effect of price, service quality and infrastructure facilities on customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran. Researchers also gave questionnaires to 85 patients, this questionnaire as a means of collecting information data related to price, service quality, infrastructure and customer satisfaction. Based on the results of data processing using the SPSS statistical programme vers. 21 and obtained the results of price variables (X1), service quality (X2), infrastructure facilities (X3) together have a positive and significant effect on customer satisfaction (Y). The test results indicated by the Fcount value is 54.616 and a significant level of 0.000 while the Ftable value is 1.663. Due to the Fcount value of 54.616 greater than the Ftable value of 1.663 and a significant level of 0.000 while the value is smaller than the significance probability of 0.05, Ho is rejected and H1 is accepted, so it can be concluded that the variables of price, service quality and infrastructure together have a positive and significant effect on customer satisfaction and the magnitude of the influence of the variables is 65.7% is customer satisfaction and the remaining 34.3% is influenced by other variables not included in the study.
Implementasi Kebijakan Perizinan Berusaha Berbasis Resiko Dalam Upaya Mempermudah Pengurusan Perizinan Pelaku Usaha UMKM di Kecamatan Kalideres Kota Administrasi Jakarta Barat Saprudin, Mohamad; Irawan, Bambang
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 7 No. 1 (2025): September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study aims to assess the implementation of the Risk-Based Business Licensing Policy for business actors in the sector of Micro, Small, and Medium Enterprises (MSMEs) in Kalideres District, West Jakarta Administrative City. The analysis of the implementation is based on George Edward III’s implementation theory, which includes the following indicators: Communication, Resources, Disposition, and Bureaucratic Structure. The research method employed is a descriptive qualitative approach. Data collection techniques used in the study include interviews, observations, and documentation. The results of this study show that the implementation of the policy has not been fully effective; communication has not been adequately established; human resources and budget allocation are considered insufficient in terms of quantity; disposition has been relatively positive, as demonstrated by the attitude and commitment of the officers; and the bureaucratic structure is in accordance with the established procedural framework. Challenges encountered in the implementation of the policy include: MSME business actors’ limited understanding of the risk-based business licensing process, technical issues with the licensing application system, complicated licensing requirements, uneven socialization efforts for MSME business actors, and the lack of time available for the business actors to process business licenses at the sub-district office. Efforts undertaken by the One-Stop Integrated Investment and Services Management Unit (UP PMPTSP) of Kalideres District and its staff to address these challenges include: coordinating with relevant stakeholders, conducting direct socialization in public spaces such as the Integrated Child-Friendly Public Space (RPTRA) and RW Offices, organizing public service week activities in public spaces, conducting online socialization via platforms such as WhatsApp groups, and establishing a complaint service through a call center at the business service outlets.
Analisis Implementasi Digitalisasi Kualitas Pelayanan Publik Aidi, Ahmadi; Budiwaluyo, Agus; Agoestyowati, Redjeki; Ahmad Junaidi, Ahmad Junaidi; Usman, Usman
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol. 6 No. 2: Maret 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/abiwara.v6i2.5076

Abstract

The topic to be analysed in this paper is the digitalisation of public service quality, which is an effort to improve public services using digital technology and data. Digitalisation of public service quality focuses on providing services that are more efficient effective and more transparent. Digitalisation of public service quality is implemented in the transformation of technology from analogue to digital processes. This topic is interesting to study because it is motivated by the results of Cordella &; Lindgren et al, 2019; Ranerup & Henriksen, 2019; Wihlborg, Wirtz et al, 2019), the conclusion of their research is "Digitalisation of public service quality changes public services by promising more efficient, more effective, and more transparent". The phenomena that occur in public services in Indonesia include service discrimination, the absence of certainty of time and cost and the low level of public satisfaction with public services, raising the question of what concrete steps the government has taken to overcome these public service problems. One of these concrete steps is the implementation of digitisation using internet-based information technology in the provision of various DKI Jakarta government services to the community. The writing of the article was carried out with a quantitative descriptive analysis method, data sources in the form of primary data and secondary data. Primary data collection by distributing questionnaires through google form. The results of primary data collection were processed and analysed using Ms Excell. The research location was conducted in the city of Jakarta as a smart city or smart city, involving 325 respondents who live in Jakarta with a minimum education requirement of high school equivalent, minimum age 21 years maximum 60 years, from various professional backgrounds including TNI / Polri, state civil apparatus, private sector, educators, journalists and entrepreneurs. The conclusion is that by implementing digitalisation of public service quality, it has succeeded in improving the quality of services provided by the Jakarta government to the community. The recommended advice related to implementing digitalisation of public service quality is to increase innovation and increase community support for digitalisation programs through socialisation and relevant, reliable and continuous training.

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