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Abdul Ghafar
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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol 2, No 1 (2015): September" : 12 Documents clear
TINGKAT STRES PETUGAS PEMANDU LALU LINTAS PENERBANGAN Erna S Widodo; Rizki Fahmi; Novy Pantaryanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.957

Abstract

Jakarta Air Traffic Service Centre unit Aerodrome Control Tower is a unit that is responsible for providing pilotage services cost in the region of Soekarno-Hatta International Airport, per day, serve at least 1000 flight. The research objective is to analyze and determine the level of stress at work in air traffic control officer. To solve the problems mentioned above, the authors use a mixed method approach is a method of quantitative and qualitative methods as a whole --- which assures that there is a significant relationship between work stresses in the work with the performance of air traffic control personnel unit Aerodrome Control Tower.
SERVICE BLUEPRINT TERMINAL KARGO BANDARA SOEKARNO HATTA (Studi Kasus: PT Angkasa Pura II) Siska Amonalisa Silalahi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.962

Abstract

The cargo growth in Soekarno Hatta International Airport is quite significant (70.7 %) which still could be handled in warehouse with 49.956 m2 area. This condition make the warehouse is fully loaded or even overloaded. PT. Angkasa Pura II has projected that the cargo is still growing in the future. In 2023, the cargo will reach 1.500.000 ton which needs 115.552 m2warehouse area. Cargo handling is always related to blueprint service of giving cargo services in Soekarno Hatta which really needs to be re-designed. The re-designed of blueprint service will always perform the complexity of cargo handling services due to many divisions handling the cargo. The purpose of this study is to find out the on-going process of blueprintservice at the airport, to analyse the complexity of cargo handling and to re-design the blueprint service in cargo terminals of Soekarno Hatta International Airport. The study used the blueprint service (the fifth type of service re-design) and analysis of design distribution network by evaluating the customer needs and the cost needed to fulfill the customer needs.
PERSEPSI PELANGGAN TERHADAP SERVICE QUALITY GARUDA INDONESIA AIRLINES Linawati Linawati; Tri Mulyani Setyowati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.953

Abstract

The purpose of the research is to analyze the customers’ satisfaction of Garuda Indonesia. It is hoped that by giving Service Quality, the passengers of Garuda Indonesia will perform loyalty and always fly with the airlines. This research is using primary data from 100 respondents of Garuda Indonesia’s passengers. The data is collected by distributing questionnaires to the respondents. The research variables are taken from service quality (SERVQUAL) and Customer Satisfaction. Then the data is analysed with quantitative analysis by scoring and calculating the percentage of both variables. Based on the result, each score of attribution of the service quality has given outstanding value. The passengers are satisfied with the service given by Garuda Indonesia. The service quality which consists of five different variables: tangibles, reliability, responsiveness, assurance, and empathy has shown the significance attribution of the customer satisfaction with the highest score achieved is Responsiveness (17, 13%).
STRATEGIES IN ENHANCING THE QUALITYSERVICES OF TRAFFIC SPECIAL DIVISION Yuliantini Yuliantini; Fachry Azhar; Wynd Rizaldy
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.958

Abstract

The purpose of this research is to find out the strategies in enhancing the quality of services of PT. SchenkerPetrologUtama which is focused on cargo handling. This research is using SWOT analysis to find out the internal and external factors of PT. Schenker. They are the company’s good image, good relations with the customers, owned-vast capacity warehouse, insurance-sent goods, and the company’s well-documented shipment. On the other hand, it is also found that the company has some weaknesses such as lack of transport owned by the vendor, lack of supervised-material system, undetailed-packing process, less communication and coordination between branches and the minimum number of vendors. The external factors start with the opportunity owns by PT. Schenker which are the vast developing of delivery services, the varieties of exhibition and other events, the fast growing business of technology and information, joining other companies’ tender, and the increasing number of local mover companies. However, PT. Schenker also has some threats due to the fast growing of other cargo handling companies, the movement of employees to other division, the disloyal vendors, the time constraints in sending goods, and the consequences (delay) met in Customs and Immigrations. Based on the quadrant, the proposed strategies should be used by the company are aggressive and intensive. They are market expansions, market and product development.
KOMUNIKASI PEMASARAN TERPADU TERHADAP BRAND AWARENESS Yulianti Keke
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.963

Abstract

This study is to identify and explain how the influence of Integrated Marketing Communications consists of Advertising, Sales Promotion, Personal Selling, Public Relations, and Direct Marketing, together and partially through Brand Awareness can influence the students to choose their universities. The method of the study is explanatory research which is using questionnaires as the research instruments distributed to169 respondents who are students of STMT Trisakti 6 Semester. Their area of high school is in East Jakarta before entering STMT. The results showed that variables of Integrated Marketing Communications like Advertising, Sales Promotion, Personal Selling, Public Relations and Direct Marketing, all together influence the brand awareness. Only Public Relations had asignificant effect on Brand Awareness.
KEPUASAN PELAYANAN PELANGGAN DENGAN MENINGKATKAN KETERAMPILAN DAN KESADARAN MENTAL SUMBER DAYA MANUSIA Abi Prasidi; Devi Marlita
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.954

Abstract

Human Resources Development is an organization's activities must be carried out, so that knowledge (knowledge), abilities (abilities) and skills (skills) they are in accordance with the demands of the job they do. In the field of services, especially transportation, in truth, in this section should be special attention which both the management and the employees have the mental awareness to focus, concentrate, development and innovate, given the mental attitude has to be in good condition, sometimes, can easily fade back.
EFEKTIVITAS KERJA OPERATOR TOWING CARMELALUIPENENTUAN WAKTU BAKU Noor Syamsu Hidayat; Irfan Setiawan; Rohana Sitanggang
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.959

Abstract

Akebono Astra Indonesia Jakarta (AAIJ) is a manufacturing company with major product brake for vehicle wheels 2 and 4 as a main product. In distributing goods in plant 1, this company use material handling equipment such as towing car. Problems encountered is the lack of accurate measurement of working time although it has added rating factor and allowances. Because of the time in the field, car towing operator work time longer than the company expected. One way of measuring standard time (working time has been added rating factor and allowances) is the stopwatch method (clock stop). The purpose of writing is to know the amount of the actual car towing cycle time and standard time, how the elements of the work and standardizing the order of elements of the work and effectiveness of the towing car to the period of 2014. From this study, it is expected the company can improve operator effectiveness towing car
BUDAYA KESELAMATAN DALAM UPAYA MENCAPAI “ ZERO ACCIDENT “ Oce Prasetya
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.964

Abstract

In recent years, the world has witnessed a growing concern over the issue of safety culture within aviation and other complex, high-risk industries. The purpose of this study is to find out the roles of safety culture from safety behavior with the system of safety to reach zero accident. The method used in this study is case research or field study, with descriptive explanation, quantitative and qualitative data. Quantitative data had been gathered from the calculation of safety percentage level (Cooper) while qualitative data was taken from observation and field interviews.The highest percentage for safety at GSE is 95% and the lowest is 52.5%. The whole result shows that safety above 50% means that there’s still awareness of safety behavior by using Personal Protective Equipment (PPE) and this still needs to be maximized more. Organization safety system is already executed and well documented even though deviations are still found in the operation execution.It is hoped that this study will enable researchers and safety professionals to have a better understanding and assess safety culture which will facilitate the sharing of information and strategies for improving safety culture across organizations and industries.
MENARA AIR TRAFFIC CONTROL (ATC) TERBAIK PADA BANDAR UDARA DI KAWASAN EROPA - AFRIKA Ricky P Ricardianto; Charles An
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.955

Abstract

In 2011, the writer had already presented the article about the growth of ATC (Air Traffic Control) in North America. To gain more knowledge about ATC, this article is presenting the best ATCs in Europe and Africa. The information presented here are focused on the heights of the ATC to support the broaden view of the airports area and the newest designed used to cope the era. The height taken as example here is 80 m to compare with ATC in Soekarno Hatta which is only 61 m.
TINGKAT KESESUAIAN KINERJA PELAYANAN KARGO PT ANGKASA PURA II (PERSERO) TERHADAP KEPENTINGAN MITRA USAHA Aswanti Setyawati; Jafar Shaddiq Assegaf
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.960

Abstract

The object of this study aimed to analyze the satisfaction of the expectations/ interests of business partners in the Cargo Terminal of Soekarno Hatta Airport in Semester 1 2014, with a population of 36 Business Partners. Through quantitative and qualitative methods with the Likert scale is used to find the level of suitability and Cartesian diagram, as well as methods Customer Satisfaction Index, appears clearly how the average value of the variable X or business partner satisfaction was 3.75. Meanwhile, the average value of the variable Y or expectations/ interests of business partners were 4.25. Meanwhile, the level of concordance between the variables X and Y variables amounted to 88.35%. This means not yet reached the optimum level of satisfaction, in actual, what is expected of business partners still needs special attention from the company. In a Cartesian diagram there is only one factor that goes in quadrant A is a factor of 2. In diagram B, there are five factors that go in it is a factor of 1, 3, 4, 8 and 9 --- In quadrant C, there are two factors, namely factor 6 and 7, were entering the quadrant D is a factor of 10 and 5. Customer Satisfaction Index scores conclude that the figures obtained Customer Satisfaction Index is 0.74, meaning that, although not yet reached a maximum, however, there is already a pretty good satisfaction felt by the business partner.

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