Jurnal Manajemen dan Kewirausahaan
Jurnal Manajemen dan Kewirausahaan or Journal of Management and Entrepreneurship is published biannually, in March and September, by Petra Christian University. JMK aims to promote recent research results on Management and or Entrepreneurship, publish only research results on Management, such as Marketing Management, Financial Management, HR Management, Operation or Production Management, Business Management, etc., and or Entrepreneurship as a knowledge development. JMK welcomes papers with the above aims and scopes. The editorial board decides papers to be published in JMK after reviewed by appointed reviewers or double blind review. Authors will be advised of comments from reviewers and suggestions.
Articles
135 Documents
<![CDATA[EXPLORING THE RELATIONSHIP BETWEEN PROCEDURAL JUSTICE AND INNOVATIVE WORK BEHAVIOR IN HOSPITALITY INDUSTRY ]]>
<![CDATA[Noerchoidah Noerchoidah]]>;
<![CDATA[Dhyah Harjanti]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 1 (2019): MARCH 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.1.21-31
<![CDATA[The purpose of this study is to examine the relationship between procedural justice, knowledge sharing and innovative work behavior. The research model and hypothesis were developed from related literature. The data was collected through survey method on 297 supervisors of four and five star hotels in East Java, Indonesia. The obtained data from the questionnaire were tested with Partial Least Square (PLS) to investigate the research model. The results confirm that procedural justice has positive impact on knowledge sharing. While the effect of knowledge sharing on innovative work behavior is another finding of this research. The implications of this study are discussed in the conclusions section of the study]]>
<![CDATA[APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH ]]>
<![CDATA[Resekiani Mas Bakar]]>;
<![CDATA[Nurul Hidayati]]>;
<![CDATA[Inastuti Retno Giffani]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 1 (2019): MARCH 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.1.41-50
<![CDATA[The service provider could not totally guarantee the service process without any failure at all. This study aims to measure the influence of service recovery strategy towards customer forgiveness and negative word-of-mouth (WOM) as the effect of service failure. The service recovery strategy is performed in three types of vignette: apology, compensation, and apology-compensation. Vignette was given to 94 participants who have encountered service of airline. The result of ANOVA shows that apology compensation achieves the highest score relates to forgiveness. The interesting result of this study shows that even the customers forgive the service provider due to the service failure they did, this cannot diminish the intention of negative WOM. This study offers an implication to the company in order to pay attention regarding the compensation and the spread of negative WOM to the other customers]]>
<![CDATA[CLUSTER ANALYSIS OF FINANCIAL BEHAVIORS AND PREFERENCES AMONG THE BOTTOM OF THE PYRAMID GROUP ]]>
<![CDATA[Dewi Saraswati]]>;
<![CDATA[Dian Kusumaningrum]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 1 (2019): MARCH 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.1.51-63
<![CDATA[This study investigates the financial behavior and preferences of the bottom of the pyramid (BOP) group, and thus, contributes to the financial inclusion demand-side literature. A survey of 100 households was conducted. A cluster analysis was used to analyze the data and portray the characteristics of the BOP. Further analysis was conducted using chi-square and ANOVA tests. The results reveal three sub-groups within the BOP which consists of the very low, low, and medium. Financial behaviors are found to be indifferent among the sub-groups, except for savings allocations and financial planning. Households with a better economic condition are found to have a higher attention to use banking services. The financial literacy category indicates different attitudes in conducting long-term financial planning and service preferences. This result implies that financial literacy and adequate financial products are beneficial towards the financial inclusion of the BOP group.]]>
<![CDATA[REVISITING STUDENTS’ ENTREPRENEURIAL INTENTION IN INDONESIA: A THEORY OF PLANNED BEHAVIOR APPROACH ]]>
<![CDATA[Ambara Purusottama]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 1 (2019): MARCH 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.1.64-73
<![CDATA[The purpose of this study is to verify and measure entrepreneurial intentions among university students as affected by changes in the entrepreneurial environment in Indonesia. The researchers use the Theory of Planned Behavior and the concept of entrepreneurial intention to support the study. The unit of analysis is university students who are currently exposed to changes in the entrepreneurial environment. This study uses a quantitative approach with purposive sampling as the sampling technique. The questionnaire was distributed, and 631 sample responses were received from several universities. The findings show that attitude and perceived control behavior have a significant role in entrepreneurial intention. In addition, subjective norm plays no role in entrepreneurial intention]]>
<![CDATA[THE SPIRIT OF ENTREPRENEURSHIP IN BUSINESS STUDENTS, NON-BUSINESS STUDENTS, AND SMALL AND MEDIUM ENTREPRENEUR ]]>
<![CDATA[Niluh Made Dian Novita Handayani Narsa]]>;
<![CDATA[I Made Narsa]]>;
<![CDATA[Niluh Putu Dian Rosalina Handayani Narsa]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.104-113
<![CDATA[There is debate as to whether entrepreneurs are born or can be created through education. Many business schools were established to produce entrepreneurs, but the fact is that many succesful entrepreneurs are not graduates of business schools. This study aims to examine empirically the entrepreneurial spirit of three different sample groups students who undertook a business course (accounting students), non-business students (engineering students), businessmen who are already involved in business activities (entrepreneurs). This study used a survey method. Data were analyzed using ANOVA. The total sample of this research were 254 respondents. The result showed that there was no empirical evidence regarding the entrepreneurial differences in the three groups. It was concluded that entrepreneurial skills are either there or not from birth. Business courses are not (or not yet) capable of triggering the entrepreneurial skills in a person]]>
<![CDATA[THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING ]]>
<![CDATA[Rosa Harimurti]]>;
<![CDATA[Tatik Suryani]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.95-103
<![CDATA[The purpose of the research is to examine the impact of Total Quality Management (TQM) implementation on Service Quality, the effect of Service Quality on Customer Engagement and Customer Loyalty in banking industry. The other objective of the research also to examine the effect of Customer Engagement on Customer Loyalty. This research was conducted in East Java Province which involved 209 State Owned Enterprises (SOE) bank customer’s as respondents. All variables are measured by Likert scale from bank customer perspectives. By Partial Least Square SEM analysis, the research found that TQM practices has positive effect on Service Quality, Service Quality has positive effect on Customer Engagement and Customer Loyalty and Customer engagement has positive effect on Customer Loyalty. The implication of this research is that SOE banks should implement TQM well so that it has a positive impact on service quality.]]>
<![CDATA[THE INTENDED USE OF FUNDS AND IPOs MARKET PERFORMANCE IN INDONESIAN CAPITAL MARKET ]]>
<![CDATA[Harlina Meidiaswati]]>;
<![CDATA[Nugroho Sasikirono]]>;
<![CDATA[Dina Novita]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.120-129
<![CDATA[Specific information on the IPO prospectus can affect the stock's market performance, both the initial returns and the long-term performance. The disclosure of the purpose of IPO proceeds to: acquisition, investment, group financing, debt repayment and working capital, as a specific form of information is indicated to affect both initial return and long-term stock returns. We conducted a test of 148 IPOs on the Indonesia Stock Exchange in the period 2006–2013. Data analysis was performed using OLS and probit regression. The test results show that there is a negative relationship between the intention of the acquisition and debt repayment with underpricing. The results also show that IPOs with the purpose of the debt repayment is positively related to the long-term market performance. The age of the company has a negative effect on IPOs with the purpose of acquisition and debt repayment, while the size of the company proxied by total assets is positively related to the intentions of group financing and debt repayment]]>
<![CDATA[AN INVESTIGATION OF TOURISM MOTIVATION AND TOURIST ATTRACTION OF TOURISTS TO BALI ]]>
<![CDATA[Christimulia Purnama Trimurti]]>;
<![CDATA[I Gusti Bagus Rai Utama]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.130-133
<![CDATA[The purpose of this study was to investigate the motivation of tourists to travel to Bali. This study used a sample with 213 respondents. The analytical tool used is factor analysis with SPSS version 24. The results of the study found two tourism motivation for tourists to vacation in Bali, namely by 'Traveling & Relax' and 'Health'. We also found the results of research on the tourist attraction of tourists on vacation in Bali, namely 'Government and Private Sector', 'Public Service', 'Bali nature and culture' and 'holiday and shopping'. This study has limitations, namely not looking for a relationship between push and pull motivation of tourists to Bali.]]>
<![CDATA[FACTORS AFFECTING RETURN ON ASSETS OF US TECHNOLOGY AND FINANCIAL CORPORATIONS ]]>
<![CDATA[John Francis Diaz]]>;
<![CDATA[Rudresh Pandey]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.134-144
<![CDATA[The research studies the relationship between eight firm-specific factors on the profitability of U.S. technology and financial firms. The study used multiple linear panel regression models, namely, ordinary least squares (OLS), fixed effects (FE) and random effects (RE) models. Empirical findings show that return on equity ratio is negatively related with return on assets (ROA), while return on sales ratio has positive relationship with profitability for both technology and financial firms. On one hand, current ratio has a positive relationship with the profitability of the financial firms, while there is negative relationship for technology firms. Lastly, size has positive relationship with the profitability for technology firms. This study provides renewed perspectives in creating suitable strategies to controlling factors that maximizes profitability for both US publicly-listed technology and financial companies.]]>
<![CDATA[CAN RELATIONSHIP BENEFITS MAKE CUSTOMERS COMMITTED AND LOYAL? ]]>
<![CDATA[Fransisca Andreani]]>;
<![CDATA[Laurencia Jap]]>;
<![CDATA[Ivana Karina Hosea]]>
<![CDATA[ Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 ]]>
Publisher : <![CDATA[Management Study Program, Faculty of Business and Economics, Petra Christian University ]]>
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DOI: 10.9744/jmk.21.2.145-153
<![CDATA[Tough competition has pushed four-star hotels in Surabaya to manage their competitive strategies. One of them is by providing relational benefits to maintain customer commitment and loyalty. This study is to reveal the impact of relationship benefits on customer loyalty with customer commitment as a mediating variable in four-star hotels in Surabaya. Partial Least Square (PLS) is used to analyze data. It is found that relationship benefits (confidence, social and special treatment benefits) have influenced customer loyalty with commitment as the mediating variable. The results show that relationship benefits have positive and significant impacts to customer commitment; and customer commitment also has positive and significant impact to customer loyalty.]]>
