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Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF)

ICFBE
Website

Published by President University

ISSN : - EISSN : 26203863 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

International Conference on Family Business & Entrepreneurship (ICFBE) is a scientific international conference driven by the livelong aspiration of President University as a center of excellence, especially in the ﬁeld of family business and entrepreneurship. The conference is organized by the Faculty of Business at President University with the aim of gathering researchers and practitioners to critically share and discuss the latest empirical, conceptual, as well as theoretical findings and trends in a demanding topic. The ICFBE has been held six times from 2017 to 2022. It has succeeded in bringing together researchers and practitioners from various countries over the past five years. The papers presented at ICFBE have been published in various scientific publication outlets both on a national scale in Indonesia and international wide. This website presents the online proceeding of the ICFBE. All papers published in this proceeding have gone through a rigorous peer-review process and scientific principles.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 244 Documents

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Tea production forecasting in Indonesia’s large plantation by using ARIMA models Juliano Victor Christian Medellu; Edwin Setiawan Nugraha
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

Indonesia is known for its outstanding agricultural sector and natural wealth. Tea is one of the plantation sectors that are mostly consumed all over the world and has been one of Indonesia’s mainstay commodities that has already been listed as one of the 10 export commodities with a big amount of production. Tea production data have a fluctuating pattern and characteristic. Therefore, it is really important to know the projection of tea production for planning and management purposes. The ARIMA (Autoregressive Integrated Moving Average) model is one of the methods that can be used to predict future productions. The ARIMA (4,1,0) is found to be the most suitable model to be used with a MAPE of 29.9%. The forecasting process shows the production will have an uptrend pattern for ten months from March 2018. The Tea production forecast data will be useful for future planning and production control.

THE EFFECT OF WORK STRESS & CAREER DEVELOPMENT ON JOB SATISFACTION (CASE STUDY OF RELATIONSHIP MANAGER PT. BANK RAKYAT INDONESIA BRANCH OFFICE OF RIVAI PALEMBANG) Fardhan Abadah; Zunaidah Zunaidah; Marlina Widiyanti; Badia Perizade
Proceeding of the International Conference on Family Business and Entrepreneurship 2021: Proceeding of the 4th International Conference on Family Business and Entrepreneurship
Publisher : President University

This study focuses on examining the effect of job stress and career development on job satisfaction. The hypothesis tested in this study is: job stress and career development have a positive effect on job satisfaction. The sample used in this study were 128 respondents to employees of PT. Bank Rakyat Indonesia, Palembang Rivai Branch Office. The data used were obtained from the results of research on employees of PT. Bank Rakyat Indonesia, Palembang Rivai Branch Office and analyzed using SPSS. The test results show that, job stress and career development have a significant positive effect on job satisfaction. This research is expected to be useful, among others, for companies, especially at PT. Bank Rakyat Indonesia Palembang Rivai Branch as a consideration in making decisions for the progress of the company, and for further researchers this research can be a reference for research related to work stress and career development, as well as job satisfaction.Keywords: Job Stress, Career Development, Job Satisfaction

The effect of IT affordance and social commerce constructs on intention to buy: trust and flow experience as mediators Debora Kristina Silalahi; Ignatius Heruwasto
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

The development of information and technology has encouraged the increase and the importance of social media, it can be seen with the rising trend of online shopping through social media, in this case, Social Commerce emerged as an evolution of traditional E-Commerce. Social media technology and Social Commerce enable commercial activities that take advantage of the interaction function of social media. In Social Commerce, trust and experience of user interaction are important factors that influence users in making decisions. Users build trust and engage in shopping activities on social commerce by easily finding important information needed through other consumer ratings, comments, and recommendations. This research is a quantitative study using primary data through an online survey of 229 respondents who use Facebook in Indonesia and never purchased a fashion product. This study shows that visibility, forums and communities, and ratings and reviews have a positive effect on trust. In contrast, metavoicing, shopping guidance, ratings and reviews, recommendations and referrals do not affect trust. Visibility, metavoicing, guidance shopping and forums and communities positively affect flow experience, while ratings and reviews, recommendations and referrals do not affect flow experience. In this study, trust and flow experience positively affect purchase intention. It is hoped that this research can help optimize the use of social commerce by considering impact it-affordance and social commerce constructs.

The Effects of Store Attributes toward Satisfaction and Purchase Intention Fidelia Hartono; Suresh Kumar
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

With the tight competition among retailers that causes many retail stores are closing down around the world, not to mention Indonesia, hence there is a need to find ways how not only to sustain from the competition but also to become the market leader. Therefore, this study would like to address how to increase sales by gaining more customers through satisfaction and purchase intention using store attributes especially in the supermarket industry. This study uses store attributes, satisfaction, and purchase intentions as its constructs. Therefore, a primary survey was conducted by using a questionnaire that is spread through social media. The questionnaire consists of screening questions, demographic profiles, and the questions regarding the constructs with 51 statements to measure store attributes, satisfaction, and purchase intention. This study uses 367 valid respondents that are gathered using purposive sampling. The data are analyzed using statistical software. Through this study, it shows that store attributes influence satisfaction also satisfaction influences purchase intention. However, store attributes do not influence purchase intention directly, therefore store attributes would only have an impact once the customers are satisfied. This study would like to study how certain dimensions of in-store attributes would influence satisfaction and purchase intention. The dimensions that this study used are adapted from previous studies with various industries in various countries to create a new finding upon the supermarket industry in Indonesia. The findings can be useful for managers of supermarkets as well as investors in order to retain more customers in the future. Since this study was conducted in Greater Jakarta, Indonesia, hence it is not to be generalized to other cities in Indonesia due to cultural differences not to mention other countries.

Digital transformation for enhancing LSP (Logistic Service Provider) performance Muhammad Taufani; Anton Wachidin Widjaja
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

Digital transformation has recently become a way to attain competitive advantages and company differentiation. Digital transformation encompasses an organization’s ability to adapt, respond, and position itself for success in the face of rapid technology evolution. However, the implications are of the digitalization of processes for the performance of companies is still unclear as the transition from one process to another is a challenge for everyone involved that impact on firms’ performance. This research endeavors to address the question of how to enhance digital transformation for better performance through exploring the relationships among firms’ adaptability, resource orchestration and innovation capability. This study used questions formulated using indicator that has been developed on previous study, which enables respondents to display a favorable or unfavorable attitude toward the object of interest. This study was conducted using the survey method. Data were collected using questionnaires sent to 70 middle managers and top-level management of logistics service provider companies that are based in Indonesia. Then the structural equation modeling (SEM) path analysis were adopted to test all hypotheses as developed in this study. This study seeks to contribute to a better understanding of digital transformation by analyzing adaptability, resource orchestration and innovation capability that led companies to adopt new digital transformation and their consequences in terms of performance. The overall impact regarding the digital transformation to logistic firms’ performance seems to be moderately positive. The research presented gives an indication of the impact of the adaptability, resource orchestration, and innovation capability being central for Digital Transformation in logistics firms.

The effect of omnichannel perceived value and integration toward customer satisfaction: technology readiness as moderator Daniel Clarence Marthin; Triana Rahajeng Hadiprawoto
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

In recent years, companies within various industries made attempts to transform themselves into omnichannel organizations. In doing so, most companies focus on providing a seamless customer experience which plays a major role in an omnichannel strategy. Previous research has shown that seamless customer experience could affect customer omnichannel journey positively. Furthermore, it builds a strong relationship between customer omnichannel journey and customer behavior. Another research has shown that omnichannel integration quality and omnichannel perceived value could have a positive effect on customer satisfaction. However, there is a lack of omnichannel research specifically regarding the characteristics of customers who engage in an omnichannel environment considering the digitalization era and how customers might navigate interaction with technology differently. Therefore, this paper aims to find out whether customer characteristics, such as technology readiness, are able to moderate the effect between omnichannel perceived value and customer satisfaction. This study uses Partial Least Square to analyze the data from a sample of 200 respondents who have used the omnichannel platform of a particular hospital in Indonesia, specifically a combination of online channels (e.g., website, third party app, hospital mobile app) and an offline channel (visiting hospital directly). The respondents have given a questionnaire consisting of 40 items and a 5-point Likert to examine each item. The result is that perceived value has a positive impact on customer satisfaction as well as integration quality to customer satisfaction. There is also a positive impact on customer satisfaction to customer loyalty.

Turning eco-investments into sustainable competitive advantages: an exploratory case study of eco-oriented startup Ratna Pratama; Sari Wahyuni
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

Many studies have been conducted to understand eco-investment contribution on firms’ competitive advantages but there are still limited studies about its effects on eco-oriented startups’ competitive advantages. This qualitative study is written to explore more in detail on eco-oriented startups process in gaining sustained competitive advantages from their eco-investments. Using an existing conceptual framework for sustainability strategies, this single case study probes into a B corporation certified startup and found that eco-investments contribute to support the eco-oriented startup in gaining sustainable competitive advantages in multiple ways. The process can be categorized into three stages. First, eco-investments improve attractiveness of the company in eyes of investors and improve the likelihood to get funding from multiple funding sources. Second, eco-investments improve job satisfaction, motivation and employees’ sense of belonging. Lastly, eco-investments and eco-innovation support the company in executing eco-branding and beyond compliance leadership strategies but without sustainable value innovation, the startup can only achieve temporary competitive advantages not sustainable competitive advantages. The findings presented here may help startup founders and other business practitioners, especially those who are responsible in creating business strategy, to evaluate their eco-investment decisions based on the company's resources and capability in order to obtain sustainable competitive advantages.

The effect of service quality and relationship quality in-home service car repair and maintenance on customer loyalty Devita Sari; Tengku Ezni Balqiah
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

The rapid growth of the automotive industry in recent years, especially in the car industry, has emphasized the accompanying role of service quality (assurance, empathy, tangibles, responsiveness, and reliability) in-home service car repair and maintenance. With a paradigm shift to relationship marketing, how to build relationship quality between customers and firms has become a key for companies to achieve success. This study aims to determine whether service quality and customer satisfaction, trust, and commitment as relationship quality factors can be valuable to companies in generating customer loyalty. In turn, the influence of their attitudinal loyalty and their behavioral loyalty in the future. Data was collected from 413 respondents who used the home service car repair and maintenance during the last six months. The conceptual model was analyzed using partial least square structural equation modeling (PLS-SEM). Findings confirm that trust significantly and positively impacts commitment and satisfaction. Home service car repair and maintenance service quality dimensions also influence trust, commitment, and satisfaction. The findings revealed that service quality and relationship quality influenced customer loyalty. Finally, customer satisfaction has the highest overall effect on attitudinal loyalty and behavioral loyalty. The findings of the study add to developing empirical literature on service quality, relationship quality, and customer loyalty. The study indicates how relationship quality factors can influence customer loyalty and assist in building long-term relationships with customers where post-home service car repair and maintenance are concerned.

Impact of digital literacy and market orientation through e-commerce adoption on the MSME performance moderated by O2O business adoption Umi Suryani; Sri Bramantoro Abdinagoro; Mts Arief Arief; M Hamsal
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

This study aims to examine the influence of digital literacy and market orientation on MSME performance mediated by E-commerce adoption with O2O Business as a Moderating variable. The population in this study are all MSMEs that have collaborated with E-Commerce. The sample in this study was obtained using a quota sampling technique, which only limited data acquisition to 100 MSMEs of E-Commerce partners. Data is obtained by distributing questionnaires to respondents through online. The collected data is then analysed using Path analysis assisted by the Smart PLS application. The result shows that Digital Literacy and Market Orientation have a significant positive effect on E-Commerce Adoption, then E- Commerce Adoption, Market Orientation and Digital Literacy have a significant positive effect on Performance MSMEs, Digital Literacy, Market Orientation and E-commerce adoption has a significant positive effect on MSME Performance moderated by O2O Business Adoption. Understanding of market orientation and digital literacy in running a business can have an impact on customer satisfaction which then has an impact on improving MSME performance. Researchers who want to review the topic in this study can conduct a correlation test on a larger scale to get a more detailed picture of the impact of digital literacy and market orientation on MSMEs and other sectors.

The effect of marketing strategy on consumer sentiment, price sensitivity, and purchase intention, on national online shopping day: S-O-R model approach Damar Sumeru; Tengku Ezni Balqiah
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

This study examines the relationship between Consumer Sentiment, which is influenced by stimulus variables, namely Online Shopping Atmosphere, which includes Perceived Festival Entertaining (PFE), Perceived Mass Participation (PMP), Promotion Strategy, which contains Perceived Temptation of Price Promotion (PTPP), Perceived Categories Richness of Promotion (PCRP), moderated by Price Sensitivity, and influencing Consumer Purchase Intention at the National Online Shopping Day (Hari Belanja Online Nasional) festival in Indonesia. The population of the study consisted of 437 respondents who filled out an online questionnaire regarding their online shopping experience during National Online Shopping Day. In achieving the objectives of this study, structural equation modeling was used to analyze the data, and SmartPLS was used to examine the variables of stimuli, organisms, and those influencing the response variable, Consumer Purchase Intention. The results of this study determine whether the stimulus factor can affect Consumer Purchase Intention directly or indirectly so that this can be a consideration for e-commerce in Indonesia to create a marketing strategy that is in accordance with current market conditions.

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Maria Jacinta Arquisola

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Maria Jacinta Arquisola

Contact Email icfbe@president.ac.id

Phone -

Journal Mail Official mjarquisola@president.ac.id

Editorial Address http://e-journal.president.ac.id/presunivojs/index.php/ICFBE/about/editorialTeam

Location Kota bekasi, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Maria Jacinta Arquisola

Contact Email
icfbe@president.ac.id

Phone
-

Journal Mail Official
mjarquisola@president.ac.id

Editorial Address
http://e-journal.president.ac.id/presunivojs/index.php/ICFBE/about/editorialTeam

Location
Kota bekasi,

Jawa barat

INDONESIA