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Dedi Junaedi
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MASYARAKAT EKONOMI SYARIAH BOGOR Institut Agama Islam (IAI) Nasional Laa Roiba Bogor Jl Raya Pemda Pajeleran Sukahati No 41 Cibinong, Bogor 16913
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MES Management Journal
Published by Masyarakat Ekonomi Syariah Bogor
ISSN : -     EISSN : 28307089     DOI : 10.56709
Core Subject : Religion, Economy, Social, Engineering,
Religion Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
MES Management Journal is a peer-reviewed national journal published by Masyarakat Ekonomi Syariah (MES) Bogor in collaboration with Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor, Ikata Ahli Ekonomi Islam (IAEI), and Intelectual Association for Islamic Studies (IAFORIS) . This journal contains scientific papers from academics, researchers and practitioners in the fields of Islamic management, management, economics, finance, industries and business research.. E-ISSN 2830-7089
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 21 Documents
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Search results for , issue "Vol. 5 No. 1 (2026): MES Management Journal" : 21 Documents clear
Pengaruh Customer Orientation, Service Quality, dan Brand Image Terhadap Customer Satisfaction Ardhiansyah, Sheva
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.953

Abstract

In the fast food industry, customer satisfaction is a key factor in maintaining business sustainability amid increasingly fierce competition. The purpose of this study is to explore the influence of customer orientation, service quality, and brand image on customer satisfaction among fast food consumers in the Bekasi area using a quantitative method through multiple linear regression with a total of 132 respondents. The results of the study indicate that customer orientation has a direct impact on customer satisfaction, service quality has a direct impact on customer satisfaction, and brand image has a positive impact on customer satisfaction. These findings indicate that customer satisfaction can be achieved through the simultaneous interaction of customer orientation, service quality, and brand image. The implications of this study emphasize that fast-food companies need to consistently apply customer orientation by understanding consumer needs and expectations, improving service quality in terms of speed, accuracy, comfort, and cleanliness, and maintaining brand image consistency through customer experiences aligned with brand identity. By managing these three factors simultaneously, companies can not only enhance customer satisfaction but also strengthen loyalty and encourage positive recommendations, which are highly influential in addressing industry competition.
Pengaruh Dukungan Keluarga, Self Efficacy dan Resiliensi Terhadap Minat Berwirausaha Generasi Z di Kota Denpasar Bali Sri Pradnyanita, Ni Komang Ayu; Lasmi, Ni Wayan
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.971

Abstract

This study aims to analyze the influence of family support, self-efficacy, and resilience on the entrepreneurial interest of Generation Z in Denpasar City, which, despite having significant potential as well as access to technology and a developing creative ecosystem, still faces low entrepreneurial interest, limited skills, experience, and environmental support. The study employed purposive sampling involving 100 Generation Z respondents across four districts in Denpasar City, collecting primary data through questionnaires and secondary data from various sources to obtain a comprehensive overview of factors affecting entrepreneurial interest. The results of this study are: (1) Influence of Family Support, Self-Efficacy, and Resilience on Entrepreneurial Interest: simultaneously, family support, self-efficacy, and resilience have a positive and significant effect on the entrepreneurial interest of Generation Z in Denpasar City with a contribution of 52.4%; (2) Influence of Family Support on Entrepreneurial Interest: family support has a positive and significant effect on the entrepreneurial interest of Generation Z in Denpasar City with a contribution of 45.5%, as motivation, guidance, and trust from family create a conducive environment for entrepreneurship; (3) Influence of Self-Efficacy on Entrepreneurial Interest: self-efficacy has a positive and significant effect on the entrepreneurial interest of Generation Z in Denpasar City by 24.8%, as self-confidence enhances courage, readiness, and the ability to seize business opportunities; and (4) Influence of Resilience on Entrepreneurial Interest: resilience has a positive and significant effect on the entrepreneurial interest of Generation Z by 25.8%, as the ability to recover from failure and face pressure increases motivation and perseverance in starting a business.
Pengaruh Transparansi, Akuntabilitas dan Keadilan Terhadap Good Corporate Governance pada Bank Syariah Indonesia Zahara , Dwi; Panjaitan, Gadiez Salsabilla; Susanniati, Aish; Khairani, Zam Zam; Detris, Mutiara; Tiara , Shita
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1025

Abstract

This quantitative study examines the influence of Transparency (X1), Accountability (X2), and Fairness (X3) on Good Corporate Governance (GCG) in Indonesian Sharia Banks, using a causal associative method with 30 respondents. Although the independent variables are considered quite reliable, there are significant problems with the validity and reliability of the dependent variable GCG (Y), which indicates measurement inconsistency. The results of multiple linear regression analysis show that simultaneously (F test) and partially (t test), Transparency, Accountability, and Fairness do not have a significant effect on GCG (R² only 7.7%). The study concludes that the tested model is weak and suggests improvements to the instrument (especially the Y variable) and additional samples for future research. Keywords: Good Corporate Governance, Transparency, Accountability, Justice, Bank Syariah Indonesia Abstrak Penelitian kuantitatif ini menguji pengaruh Transparansi (X1), Akuntabilitas (X2), dan Keadilan (X3) terhadap Good Corporate Governance (GCG) pada Bank Syariah Indonesia, menggunakanmetode asosiatif kausal dengan 30 responden. Meskipun variabelindependen dinilai cukup reliabel, terdapat masalah signifikan pada validitas dan reliabilitas variabel dependen GCG (Y), yang menunjukkan inkonsistensi pengukuran. Hasil analisis regresi linear berganda menunjukkan bahwa secara simultan (Uji F) maupunparsial (Uji t), Transparansi, Akuntabilitas, dan Keadilan tidakberpengaruh signifikan terhadap GCG (R² hanya 7,7%). Penelitianmenyimpulkan bahwa model yang diuji lemah dan menyarankanperbaikan instrumen (khususnya variabel Y) serta penambahansampel untuk penelitian di masa depan. Kata Kunci: Good Corporate Governance, Transparansi, Akuntabilitas, Keadilan, Bank Syariah Indonesia
Pengaruh Pengalaman, Kepuasan dan Niat Word Of Mouth Terhadap Loyalitas Pelanggan di Bank Digital Setyaningrum, Dessy; Pratama Hafidz, Gilang
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1026

Abstract

Customer satisfaction in digital banking plays an important role in ensuring the sustainability of banking services. Satisfied customers tend to continue using the service and recommend it to others, which can expand the customer base. This study aims to analyze the relationship between customer experience, customer satisfaction, and word of mouth intention in influencing customer loyalty. This study uses a quantitative approach with a purposive sampling method, involving 240 digital bank customer respondents in JABODETABEK. Data collection was carried out through questionnaires, and data analysis used the Structural Equation Modeling (SEM) method. The results of the study indicate that customer experience, customer satisfaction and word of mouth intention have a positive and significant influence on customer loyalty. However, this study has limitations, such as only focusing on the customer perspective without considering external factors such as government regulations and technological developments that can affect customer loyalty. Therefore, further research is recommended to use a longitudinal method to analyze changes in customer behavior over time and consider external variables that can moderate the relationship between experience, satisfaction, and intention to share recommendations with customer loyalty.      
Determinasi Komitmen Organisasi: Studi pada RSIA Bunda Fathia Purwakarta Farid Ghazali, Mohammad; Hendajany, Nenny; Mariati Asnar, Etty Sofia
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1029

Abstract

This study aims to examine the role of job satisfaction in mediating the relationship between transformational leadership and the work environment on organizational commitment at RSIA Bunda Fathia Purwakarta. The research is grounded in the importance of effective leadership and a supportive work environment in enhancing organizational commitment, which in turn affects employee performance and retention. A quantitative approach was employed through a survey of 275 employees. Data were analyzed using Structural Equation Modeling (SEM) with LISREL 8.8. The results indicate that transformational leadership has a significant positive effect on job satisfaction (β = 0.299; T = 4.753) and organizational commitment (β = 0.216; T = 3.387). The work environment also shows a significant positive effect on job satisfaction (β = 0.209; T = 3.442) and organizational commitment (β = 0.197; T = 3.199). Furthermore, job satisfaction significantly influences organizational commitment (β = 0.251; T = 3.786) and mediates the relationship between transformational leadership (β = 0.075; T = 3.064) and the work environment (β = 0.052; T = 2.611) with organizational commitment. The model explains 20.8% of the variance in organizational commitment. The findings highlight that strengthening organizational commitment requires the implementation of transformational leadership and the creation of a conducive work environment, with job satisfaction serving as a crucial mediating factor.
Pengaruh Kualitas Sistem, Kualitas Informasi, dan Komitmen Organisasi Terhadap Efektivitas Sistem Informasi Akuntansi: Studi pada PT. Dutaflow Hidrolik Cempaka, Moulie; Wahyuningsih, Dwi
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1030

Abstract

This study aims to analyze the influence of system quality, information quality, and organizational commitment on the effectiveness of accounting information systems (AIS) at PT. Dutaflow Hidrolik. The research employs a quantitative approach with an associative causal design to explain cause-and-effect relationships. Data collection was conducted through questionnaires distributed to employees of PT Dutaflow Hidrolik who have used the Metamorfosys system and have been employed for over a year, excluding the HR team. The sample was determined using the Slovin formula, with 92 respondents required to ensure representative data. However, data from 110 respondents were collected and analyzed. The results indicate that system quality and information quality have a significant positive effect on the effectiveness of AIS. High system quality, characterized by reliability, ease of use, speed, security, and system integration capabilities, supports operational efficiency. Similarly, information quality, marked by accuracy, relevance, completeness, and timeliness, enhances decision-making processes. In contrast, organizational commitment does not significantly affect AIS effectiveness, suggesting that technical factors such as system and information quality play a more critical role. Simultaneously, system quality, information quality, and organizational commitment collectively have a significant effect on AIS effectiveness, as evidenced by an R-squared value of 0.61, indicating that 61% of the variability in AIS effectiveness can be explained by these variables. This study highlights the importance of technical factors in enhancing AIS effectiveness and provides managerial implications for improving system reliability, data accuracy, and employee training to optimize system utilization within the organization.
Manajemen Perpajakan PT Golden Energy Mines Tbk: Strategi Kepatuhan, Kontrol Risiko, dan Kontribusi Ekonomi Nasional Anggasmara Putra, Angga; Adi Prawira, Ida Farida; Kustiawan, Memen
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1035

Abstract

Tax management is a critical aspect of multinational corporate operations, particularly in the mining industry under strict regulatory oversight. This study analyzes the tax management system of PT Golden Energy Mines Tbk (GEMS) using a qualitative case study method based on consolidated financial statements and sustainability reports 2023–2024. Research results demonstrate that GEMS implements a full compliance strategy through a comprehensive self-assessment system, quarterly tax risk evaluation, and effective communication with tax authorities. GEMS' tax contribution reached USD 646.68 million in 2023, significantly contributing to the state's Non-Tax Revenue (PNBP) from the energy and mineral sector. Effective tax management is not merely a regulatory requirement but a strategic mechanism to create shared value for all stakeholders while minimizing tax risks and contingent liabilities. The research recommends strengthening international tax transparency and implementing Country-by-Country Reporting to enhance stakeholder confidence.
Analisa Aplikasi E-Commerce Rupa-Rupa dengan Menggunakan Pendekatan Delone & McLean: Studi kasus pada aplikasi ruparupa Nur Hanifan, Muhammad; Rojuaniah, Rojuaniah
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1042

Abstract

This research aims to determine the influence of product quality and location on purchasing decisions for coffeeshop products. This type of research is associative research. Data collection in this research was carried out through a survey approach with a quantitative descriptive research type by distributing questionnaires to 100 respondents, while the population used in this research was Hypermut coffeeshop customers. Data collection techniques were carried out using interviews, questionnaires and documentation studies. The data analysis t ool used in this research uses SEM-PLS. The data analysis technique in this research is descriptive analysis, hypothesis testing using a partial significant test (t test), simultaneous significant testing (F test), and testing the coefficient of determinat ion (R2). The research results show that product quality and location have a positive and significant effect on purchasing decisions, both simultaneously and partially.
Peran Etika Profesi dalam Pengambilan Keputusan Manajerial :Analisis pada Fungsi Rekrutmen dan Seleksi SDM Dito Aditia Darma; Hari Adrian Tarigan; Hendra Setiawan; Rafi Husni Alfajri Siregar; Zulkifli
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1043

Abstract

                Professional ethics plays a crucial role in managerial decision-making, particularly in the recruitment and selection of human resources (HR). This study aims to analyze the influence of professional ethics principles on the decision-making process in selecting suitable candidates, maintaining organizational integrity, and creating a fair and transparent work environment. The research employed a descriptive qualitative approach, with data collected through in-depth interviews with HR managers, observation of recruitment processes, and analysis of company policy documents related to codes of ethics and selection procedures. The findings indicate that the implementation of professional ethics has a significant impact on the quality of managerial decisions, including the reduction of bias, increased objectivity, and compliance with labor laws and regulations. Furthermore, professional ethics contributes to strengthening internal and external trust in the organization, enhancing corporate reputation, and supporting the sustainability of professional HR management. This study recommends that organizations consistently disseminate and enforce professional ethics standards, provide training for recruitment managers, and implement evaluation and monitoring mechanisms at every stage of the selection process. Thus, integrating professional ethics into managerial decision-making serves as a strategic foundation for the effectiveness and sustainability of the HR function.
Pengaruh Stres Kerja terhadap Cyberloafing dengan Ketidakpuasan Kerja sebagai Variabel Mediasi pada Karyawan Generasi Z Alfamart Kota Ende Wangge, Patrisius Ndala; Rachmawati, Avianita; Leha, Ernesta
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1053

Abstract

This study aims to examine the effect of job stress on cyberloafing behavior with job dissatisfaction as a mediating variable among Generation Z employees of Alfamart in Ende City. The research employed a quantitative approach using a survey method. Purposive sampling was applied, resulting in 88 respondents. Data were analyzed using Structural Equation Modeling based on Partial Least Square (SEM-PLS) with SmartPLS 4 software. The results indicate that job stress has a positive and significant effect on job dissatisfaction. Job dissatisfaction also has a positive and significant effect on cyberloafing. Meanwhile, job stress shows a significant but negative direct effect on cyberloafing. Mediation analysis reveals that job dissatisfaction significantly mediates the relationship between job stress and cyberloafing. These findings suggest that job dissatisfaction plays a crucial role in explaining cyberloafing behavior arising from job stress. This study provides practical implications for retail management in managing employee stress and job satisfaction to reduce cyberloafing behavior in the workplace.

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