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JWM (JURNAL WAWASAN MANAJEMEN)

jwm
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Published by Universitas Lambung Mangkurat

ISSN : 23375191 EISSN : 25276034 DOI : 10.20527/jwm

Core Subject : Economy, Science,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Jurnal Wawasan Manajemen, an electronic journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original research articles, review articles, and short communications, including: Financial Management, Marketing Management, Human Resource Management, Organizational Behavior, Corporate Governance, Strategic Management, Operations Management, Change Management, Management Information Systems, Public Policy, Management Accounting, Management Education, Management of Sharia, Entrepreneurship

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 257 Documents

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ANALISIS LAYANAN PURNA JUAL TERHADAP KEPUASAN PELANGGAN ALAT BERAT KOBELCO CABANG BANJARMASIN Makhfida Iswari; Nuril Huda
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

Downturn in unit sales of heavy equipment nationwide since 2011 to 2015, also experienced by PT. Daya Kobelco CMI Branch of Banjarmasin, South Kalimantan. One of the company’s efforts to maintain unit sales are expected to improve after sales service that will satisfy the customers to keep buying the unit Kobelco. Based on the background of the problem this study aims to examine the effect of aftersales service to customersatisfaction. The quantitative research approach, with multiple linear regression analysis (Multiple rergression analysis). The study population is the entire customer (customer) who has made a purchase Kobelco unit at least three times in PT. DKCMI Branch of Banjarmasin, South Kalimantan, by using Slovin formula is obtained sample 175 respondents, the sampling method using accidental sampling. A number of tests performed, test the research instrument through validity and reliability test, then test the classical assumption (normality test, multicollinearity, and heteroscedasticity) . And then to test the significance of intervariable effect of using uji F and uji t. Results penilitian concluded, Sales Service Customer Satisfaction influence on aftersales service PT. Daya Kobelco CMI Branch Banjarmasin

FAKTOR-FAKTOR YANG MEMPENGARUHI STRUKTUR MODAL (Studi kasus pada Perusahaan Manufaktur yang terdaftar di Bursa Efek Indonesia Periode 2011 – 2014) Mukhlan Khariry; Meina Wulansari Yusniar
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

This study aimed to analyze and test the effects of firm size, tangible assets, profitability, asset growth, sales growth and financial risks to the capital structure of the companies listed on the Indonesia Stock Exchange period 20112014. Methods used in this research was quantitative method using manufacturing companies listed on the Indonesia Stock Exchange (BEI) in the period of 20112014 as the research population. The samples of 54 companies were selected by using purposive sampling method. The study hypothesis was tested by multiple linear regression which have fulfilled classical assumption test. The results showed that firm size (X1), asset growth (X4), and financial risks (X6) had significant influence with the positive directional effect towards the capital structure. Profitability factor (X3) had significant influence with the negative directional effect towards the capital structure. Meanwhile, the factors of tangible asset (X2) and sales growth (X5) had no significant effect towards the capital structure

PENGARUH NILAI-NILAI AGAMA, KUALITAS LAYANAN, PROMOSI, DAN KEPERCAYAAN TERHADAP KEPUTUSAN MENJADI NASABAH BANK SYARIAH DI BANJARMASIN Rika Yulianti; Marijati Sangen; Ahmad Rifani
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

The purposes of this study are (1) to know and analyze the influence of religious values, quality of service, promotion, and trust simultaneously against the decision of becoming customer of Bank Syariah in Banjarmasin, (2) to find out and to analyze the influence of religious values against the decision of customer of Bank Syariah in Banjarmasin, (3) to identify and to analyze the effect of quality of service to customer of Bank Syaria decision in Banjarmasin, (4) determine and analyze the effect of promotions to decision of customer of Bank Syariah in Banjarmasin, (5) to determine and to analyze the effects of confidence in the decision of customer of Bank Syariah in Banjarmasin. This study used nonprobability sampling and purposive sampling techniques, by taking samples of 100 respondents who became customers of Bank BPD Kalsel Syariah, Bank Syariah Mandiri, Bank BRI Syariah and Bank BNI Syariah, of which 25 persons were taken of each bank as samples. This research was descriptive. The data were collected by distributing questionnaires, while data analysis method used was multiple linear regression. The results of research proved that religious values, quality of service, promotion, and beliefs had significant effects simultaneously against the decisions of the customers of Bank Syariah in Banjarmasin, religious values significantly influenced the decisions of the customers of Bank Syariah in Banjarmasin, service quality significantly influenced the decisions of the customers of Bank Syariah in Banjarmasin, promotions significantly affected on the decisions to become the customers of Bank Syariah in Banjarmasin, and trust significantly influenced the decisions of the customers of Bank Syariah in Banjarmasin

PENGARUH PARTISIPASI KARYAWAN PADA PELATIHAN PLN CORPORATE UNIVERSITY TERHADAP KOMPETENSI DAN KINERJA KARYAWAN Rizky Caesariza Saddam Hussein; Laila Refiana Said; Rini Rahmawati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

This research aims to analyze the influence of employees participation in the training of PLN Corporate University (X) as the exogenous variable toward competence (Y1) and employees performance (Y2) as the endogenous variable at PLN Corporate University Udiklat Banjarbaru. The method of this research used descriptive quantitative research by distributing questionnaires to 120 employees who have followed the training. The samples were chosen by using accidental sampling. The variable measurement technique used Likert scale with weight scale from 1 to 5. In order to find out the effects of variable X to variable Y1 and Y2, Structural Equation Modelling (SEM) was used as an analytical technique. The result of research concluded that (1) there was a positive and significant influence of the exogenous variable (X) on the endogenous variables (Y1 and Y2); (2) PLN employees participation in Corporate University training (X) influences the competences of employees (Y1) by 43,6%, which has a direct influence on the performance of employees by 33% and has the indirct effects by 15,7%; (3) the competence variable (Y1) influences the employees performance by 36,1%.

PENGARUH CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION PADA PENGGUNA SMARTPHONE ANDROID ( Studi pada Mahasiswa Politeknik Negeri Banjarmasin) Ronny Mantala; Muhammad Riza Firdaus
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

Android smartphones are the cellular products that currently become phenomenal and popular among students. The customers’ experiences and the influence on the users’ satisfactions are interesting topics to be investigated. This research was conducted to investigate and to analyze the influence of customers’ experience dimensions, such as: users’sensing, feeling, thinking, acting and relation by their satisfaction, both simultaneously and partially on the students of Politeknik Negeri Banjarmasin. Nonprobability sampling method was used through purposive method sampling for 60 samples. The hypothesis was tested through doubled linear regression analysis. The first tested hypothesis results were found that the independentvariables of customers’ experience, such as: sensing, feeling, thinking, acting, and relation which directly influenced their satisfaction among students as the users. The second tested hypothesis results showed that only three variables of customer experience (sensing, thinking, and relation) that significantly influenced the customers’satisfaction; furthermore, the feeling and acting variables did not directly influence customers’satisfaction significantly. These results also showed that the relation variable dominantly contributed to customers’ satisfaction partially if this variable was compared with other variables (sensing, feeling, thinking and acting).

PERBANDINGAN NPL, LDR, CAR, ROA, DAN BOPO ANTARA BANK BNI DAN BANK BUMN LAIN Tri Wahyuningsih; Fifi Swandari
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

This study aims to analyze the differences in financial performance of Bank BNI and other BUMN Banks by the measuring the ratio of Non Performing Loan (NPL), Loan to Deposit Ratio (LDR), Adecuacy Capital Ratio (CAR), Return on Assets (ROA) and BOPO. The study was conducted by using descriptive analysis method. The results of this study explained that the performance NPL, LDR, and Bank BNI’s CAR on average during the past eight semesters was still better than BUMN Banks on average, while the performance of ROA and BOPO remained below the average Revenues and Operating Expenses of Operational Income of Bank BUMN. The results also showed that all BUMN banks still showed good and healthy performance and in accordance with the provisions set by Bank Indonesia. This study also presented the strategy undertaken by Bank BNI to improve its financial performance, that is, the business synergy of all units unit, growth in goodquality assets, optimization of the customer engagement, strengthening the network and develop alliances, optimization of existing resources and simplification of processes, and enhancing customer experiences through improving processes and business models to digital banking

PENGARUH BULAN RAMADHAN TERHADAP RETURN PASAR SAHAM DI BURSA EFEK INDONESIA (1425H-1434H) Aprida Rusmayanti; Meina Wulansari Yusniar; Asrid Juniar
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 1 (2016)
Publisher : Universitas Lambung Mangkurat

The phenomenon of monthly effect is when the desire of financiers on the liquidity of stock changes from month to month in a year. This monthly effect of course is contrary to the concept of efficient markets, but it gives confidence to investors that there is still a gap to benefit by using information of price and sales volume in past. Ramadhan effect is monthly effect, it has been investigated several time in Islamic countries and it was found that there was a difference in market return during Ramadhan month rather than during any other months. The purpose of this study was to describe the effect of Ramadhan on the stock market return in the Indonesia Stock Exchange (IDX). Ramadhan effect, is a seasonal anomaly in the financial markets, when stock returns during Ramadhan is different from the other. The unit of analysis used in this study is a JSX composite of 1425H-1434H (February 21, 2004 -3 November 2013). The statistical method used to test the hypothesis is nonparametric test (sign test), because the data are not normally distributed. The results showed that there was no influence of Ramadhan on the stock market return in the Indonesia Stock Exchange. The cause of the lack of differences in returns among others due to the stability of the value of JSX Composite which is basic calculation of returns, but it also may be due to cultural differences and different conditions during the month of Ramadhan between Indonesia and other countries. Investor behavior changes that occur in other countries during Ramadhan does not occur in Indonesia due to the investors’s composition in Indonesia is still dominated by foreign and institutional investors. The results of this study indicate that the capital market in Indonesia efficient in weak form, because the pattern of stock price movement is random or unpredictable

PENGARUH KOMPENSASI FINANSIAL DAN NON FINANSIAL TERHADAP KEPUASAN KERJA SERTA DAMPAKNYA TERHADAP TURNOVER INTENTION PADA PELAUT DI PT. MARITIM BARITO PERKASA BANJARMASIN August Tantowi; Laila Refiana Said; Rini Rahmawati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 1 (2016)
Publisher : Universitas Lambung Mangkurat

This research aims to identify and analyze the influence financial compensation and non financial compensation as an independentvariable to job satisfaction as intervening variable and the impact to turnover intention as dependen variable of on duty sailors at PT. Maritim Barito Perkasa ships. Research instruments used questionnaire and Likert’sScale as variable measurement on 250 sailors as a sampleas to the characteristic of sailors who were on duty on board from 307 sailors work at PT. Maritim Barito Perkasa. Effect of finansial compensation and non finansial compensation will be tested to job satisfaction and tested the direct effect financial compensation, non financial compensation and job satisfaction to turnover intention as a dependen variable, and tested indirect effect finansial compensation and non financial compensation as variable independentto turnover intention as variable dependent through job satisfaction as intervening variable used Path Analysis on IBM SPSS versi 21 programme. The result of the research concludes that thefinancial compensation and non financial compensation has apositif impact and significantto the job satisfaction. Finansial compensation has negatif significant impact, non financial compensation has negatif not significantimpact and job satisfaction has negatif significantimpact to turnover intention. Job Satisfaction as an intervening variable decrease the effect of financial compensation into the turnover intention, and increase the effect of non financial compensation to turnover intention

PENGARUH TUNJANGAN KINERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI NEGERI SIPIL BALAI KARANTINA PERTANIAN KELAS I BANJARMASIN Liza Hardani; Ahmad Alim Bachri; Dahniar
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 1 (2016)
Publisher : Universitas Lambung Mangkurat

The purpose of this research is: 1. Analyze performance benefits and working discipline simultaneously on the performance of civil servants on Agriculture Quarantine Class I Banjarmasin. 2. Analyze the performance benefits on the performance of civil servants at the Institute for Agriculture Quarantine Class I Banjarmasin. 3. Analyze labor discipline on the performance of civil servants on Agriculture Quarantine Class I Banjarmasin. Explanatory research, the sampling technique using saturated sampling technique with the number of respondents is 66 civil servants. The research instrument used questionnaires and measurement interval scale variable with the characteristics of the respondents were civil servants at the Institute for Agriculture Quarantine Class I Banjarmasin who receive performance benefits since 2012. Allowance performance (X1) and discipline (X2) as independent variables to be tested simultaneously (Simultaneous) influence on the performance of civil servants (Y) as the dependent variable. Examine the effect of direct (partial) performance benefits (X1) on the performance of civil servants (Y) and examine the effect of direct (partial) labor discipline (X2) on the performance of civil servants (Y). The data obtained were analyzed qualitatively and quantitatively by using analytical tools such as validity, reliability, and multiple regression analysis with the classical assumption using multicollinearity test, test heterokedastisitas, test for normality and linearity test, to test the hypothesis by using the F test and t test with IBM SPSS version 19 program. The study states that the benefits of performance (X1) and discipline (X2) positive and significant impact on the performance of civil servants (Y). Performance benefits (X1) significant positive effect on the performance of civil servants (Y) and discipline (X2) significant positive effect on the performance of civil servants (Y).

PENGARUH HARGA, KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN (Studi Pengunjung Cafe di Banjarbaru) Shary Shartykarini; Muhammad Riza Firdaus; Rusniati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 1 (2016)
Publisher : Universitas Lambung Mangkurat

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh harga, kualitas produk, dan kualitas layanan terhadap kepuasaan pengunjung cafe di Banjarbaru. Selain itu juga mengetahui dan menganalisis pengaruh harga, kualitas produk, dan kualitas layanan terhadap loyalitas pelanggan cafe di Banjarbaru. Serta mengetahui dan menganalisis pengaruh kepuasan pelanggan terhadap loyalitas pengunjung cafe di Banjarbaru. Teknik pengambilan sampel menggunakan metode Purposive Sampling, yaitu pengambilan sampel yang berdasarkan pertimbangan tertentu dan harus represen- tative/ mewakili populasi yang akan diteliti, pertimbangan yang digunakan dalam penelitian ini, yaitu sejumlah 126 sampel. Alat analisis yang digunakan adalah Structural Equation Model (SEM) menggunakan program AMOS 22. Hasil penelitian menunjukkan bahwa kualitas produk, dan kualitas layanan berpenga- ruh terhadap kepuasan pengunjung cafe. Sedangkan harga tidak berpengaruh terhadap kepuasan pengunjung. Selanjutnya harga, kualitas produk, dan kualitas layanan berpengaruh terhadap loyalitas pengunjung cafe

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Jl. Brigjen H. Hasan Basry Kotak Pos 219 Telp. 0511-3304177 Fax. 0511-3305195 Banjarmasin, Kalsel

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Home Page

OAI Link

Editorial Team

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Reviewer

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Contact Name Padjrianor

Contact Email pmm@ulm.ac.id

Phone +6285100460720

Journal Mail Official pmm@ulm.ac.id

Editorial Address Jl. Brigjen H. Hasan Basry Kotak Pos 219 Telp. 0511-3304177 Fax. 0511-3305195 Banjarmasin, Kalsel

Location Kota banjarmasin, Kalimantan selatan INDONESIA

Abstract

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Contact Name
Padjrianor

Contact Email
pmm@ulm.ac.id

Phone
+6285100460720

Journal Mail Official
pmm@ulm.ac.id

Editorial Address
Jl. Brigjen H. Hasan Basry Kotak Pos 219 Telp. 0511-3304177 Fax. 0511-3305195 Banjarmasin, Kalsel

Location
Kota banjarmasin,

Kalimantan selatan

INDONESIA