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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 8 Documents
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Search results for , issue "Vol. 14 No. 2 (2024): June 2024" : 8 Documents clear
Mapping the Components of the Lebakmuncang Village Tourism Website as an Electronic Promotion Media (E-Tourism): Pemetaan Komponen Website Desa Wisata Lebakmuncang Sebagai Media Promosi Elektronik (E-Tourism) Verza Aldirindra Nugraha; Medina, Fadita Dwi; Malihah, Elly
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.274

Abstract

This study reviews the crucial role of the internet and website as promotional tools for Lebakmuncang Village Tourism in developing tourism potential. The analysis of the website components includes the domain name, creation year, functionality, credibility, and content quality. This mapping aims to improve and develop the website to become an effective promotional medium in accordance with tourism standards. The study also covers promotional activities for Lebakmuncang Village Tourism that rely on internet strategies. However, the use of digital publication remains suboptimal, making the presence of the official website vital for information dissemination. The mapping findings reveal limitations, such as the lack of foreign language content and the use of inappropriate colors. Therefore, optimizing the Lebakmuncang Village Tourism website is necessary to enhance accessibility and appeal to both local and international tourists.
Development of Biaung Village Tourism Based on Green Tourism: Pengembangan Desa Wisata Biaung Berbasis Green Tourism Darmayanti, Putu Widya
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.278

Abstract

This study explores the implementation of green tourism in the development of tourism in Biaung Village. The village offers natural and cultural attractions as key tourist draws. Data collection was conducted through observation, in-depth interviews, and documentation. Informants were selected through purposive sampling from individuals knowledgeable about the implementation of green tourism in tourism development. The data were analyzed qualitatively and descriptively. The findings indicate that Biaung Village has applied the concept of green tourism in its tourism development, as reflected in the following facts: (1) Biaung Village preserves nature as a tourist attraction; (2) integrated community empowerment in tourism development has enhanced the vitality of the local economy; (3) cultural and traditional activities of the local community are showcased; and (4) tourists are actively involved in tourism activities to gain new experiences. It is recommended that the development of green tourism-based village tourism raises awareness among the local community to sustainably preserve nature and culture for future generations.
Implementation of Digital Systems in the F&B Department: Enhancing Guest Satisfaction and Service Efficiency: Implementasi Sistem Digital di Departemen F&B: Meningkatkan Kepuasan Tamu dan Efisiensi Layanan Suharto, Bambang; Medina, Fadita Dwi; Ardianto, Kiara Dwiva
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.279

Abstract

This paper will discuss the importance of digital system innovation in increasing guest satisfaction and service efficiency in the Food and Beverage (F&B) department in the hospitality industry. The purpose of this article is to outline an overview of the various digital technologies that have been adopted in the F&B Department, as well as their impact on guest satisfaction and operational performance. The method used is a qualitative descriptive approach. Various studies and case studies are analyzed to understand how the implementation of digital systems such as restaurant management software, online ordering applications, and Internet of Things (IoT) technologies has impacted various aspects of operations, from inventory management to service provision.
Analysis of Opportunities and Barriers in the Use of Digital Systems to Optimize Hotel Business Operations: Analisis Peluang Dan Hambatan Penggunaan Sistem Digital Dalam Mengoptimalkan Operasional Bisnis Hotel Harji, Laisya putri; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.280

Abstract

The hospitality industry has undergone significant changes with advancements in technology, as modern hotels increasingly rely on digital systems to improve operational efficiency and strengthen customer relationships. This study aims to conduct a comprehensive analysis of the opportunities and barriers associated with the use of digital systems in optimizing hotel business operations. In this research, we analyze various aspects influencing the implementation of digital technology in the hospitality sector, including external factors such as industry trends and regulations, as well as internal factors such as organizational culture and technological capabilities. However, alongside these opportunities, we also identify various barriers that may hinder the adoption and implementation of digital systems, including data security issues, high implementation costs, and challenges in changing organizational culture. The findings of this study are highly relevant to the hospitality industry, which continues to strive to remain competitive in this digital era. Furthermore, this research can also contribute to the academic literature on information technology management and business strategies in the hospitality sector.
Digital Transformation in the Hospitality Sector: Exploring the Role of Technology in Streamlining Hotel Operations: Transformasi Digital Di Bidang Hospitalitas: Menjelajahi Peran Teknologi Dalam Memperlancar Operasional Hotel Ramadhan, Kemal Zulfikar; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.281

Abstract

Digital transformation has significantly changed the landscape of the hotel industry. With technological advancements, modern hotels are increasingly adopting digital solutions to enhance their operational efficiency. This study explores the role of digital technology in streamlining hotel operations, focusing on the benefits and challenges associated with it. Through case study analysis from several hotels, we examine the implementation of digital-based hotel management systems, the integration of online booking platforms, and the application of technology in various operational areas. The findings indicate that digital transformation can significantly improve efficiency, optimize guest services, and enhance customer satisfaction. However, challenges such as reliance on technological infrastructure and the need for comprehensive employee training must also be addressed. This study provides valuable insights for readers and hospitality professionals on how to effectively leverage digital technology to improve operational performance, offering a deeper understanding of the benefits and challenges of implementing digital innovations in the context of hotel operations.
Beyond the Pandemic: Decoding Shifts in Hotel Stay Intentions in Indonesia Post-COVID-19: Pasca Pandemi: Menguraikan Perubahan Keinginan Menginap di Hotel di Indonesia Pasca COVID-19 Suzano, Ricky; Jayadi, Handi; Empi, Febi Raharja; Wijaya, Lianna; Wang, Wen
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.282

Abstract

This study explores the factors influencing tourists' decisions to choose hotel accommodations during the COVID-19 pandemic, providing valuable insights into shifting consumer behavior. Employing a quantitative methodology, the research used an online survey targeting tourists in the JABODETABEK region, with 263 responses collected. Data were analyzed using Structural Equation Modeling via SMART PLS 3.0. The findings reveal that Perceived Threat negatively affects the intention to stay at hotels, while both Government Trust and Social Trust positively and significantly influence stay intentions. Interestingly, Customer Individual Response Efficacy and Hotel Response Efficacy do not show a significant effect on stay intentions. Additionally, Perceived Threat does not impact Government Trust, Social Trust, or Hotel Response Efficacy. However, Customer Individual Response Efficacy significantly enhances both Government and Social Trust, as well as Hotel Response Efficacy. The urgency of these findings lies in the critical need for hotels to rebuild consumer trust in the post-pandemic era. Trust in government and social institutions plays a pivotal role in shaping tourists' accommodation choices. This research offers novel insights into the evolving decision-making process of tourists, highlighting the importance of addressing public health concerns and fostering trust. The study contributes to the hospitality industry's strategies for ensuring long-term resilience and success by focusing on consumer trust and response efficacy. This research provides practical recommendations for hoteliers to adapt their approaches and navigate the complexities of a post-COVID-19 tourism landscape.
The Importance of Replacement Reserve Supervision in Maintaining Hotel Business Reputation: Pentingnya Pengawasan Replacement Reserve Dalam Menjaga Reputasi Bisnis Hotel I Putu Arnawa; Tuwi, I Wayan; Pua, I Manuel
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.284

Abstract

The hotel industry is one of the most important sectors in the global economy as well as in Indonesia's economy. In its operations, hotels require regular maintenance and upkeep to continue functioning effectively. One crucial aspect of hotel maintenance is the replacement reserve. A replacement reserve refers to funds allocated for the replacement and repair of outdated or damaged hotel equipment and facilities. This paper aims to explore the importance of utilizing replacement reserves in the hotel industry. The data collection method used in this study is literature review from various reliable sources, such as academic books, journals, and hospitality industry reports. The findings of the research indicate that the effective use of replacement reserves can offer significant benefits to the hotel industry. In conclusion, replacement reserves play an essential role in maintaining the quality, safety, and reputation of hotels. Therefore, hotels need to give adequate attention to the management of replacement reserves and allocate sufficient funds for the maintenance and replacement of aging or damaged equipment and facilities.
Enhancing Employee Retention Through Talent Management Practices: A Semi-Systematic Literature Review: Meningkatkan Retensi Karyawan Melalui Praktik Manajemen Bakat: Tinjauan Literatur Semi-Sistematis Shu, Efin
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.285

Abstract

The high turnover rate in the hospitality industry has long been a significant challenge, with employees in this sector exhibiting high levels of mobility, even on a global scale. In 2023, the hospitality industry experienced the highest turnover rate compared to other sectors, making employee retention a critical managerial concern. This paper aims to address this issue by reviewing the factors that influence employees' intention to remain within the industry. Through an examination of existing literature, the study explores the contributions of talent management practices and employee-oriented Corporate Social Responsibility (CSR) initiatives to improving employee retention. The findings highlight the importance of work-life balance, quality of work-life, and employee-related CSR as key determinants in strengthening retention. The paper introduces the novel perspective that these factors should be viewed as interrelated components of a holistic approach to human resource management best practices. The urgency of addressing employee turnover in the hospitality sector is emphasized, given the industry's vulnerability to external, unpredictable challenges. This research contributes to the field by offering insights into effective human resource strategies that not only retain employees but also foster collaboration and enhance overall organizational performance. The paper provides practical recommendations for human resource managers to anticipate future workforce trends and align their strategies to promote sustainable employee engagement and retention in an increasingly dynamic and competitive industry.

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