Journal of Business Studies and Management Review
The aim of the Journal of Business Studies and Management Review (JBSMR) is to be a unique journal in its provision of extraordinary services like quick and professional correspondence with authors, fair and comprehensive articles’ double-blind peer review, prompt results of reviews by our dedicated reviewers and editors, high readership and impact. The scope of the manuscript that can be published in JBSMR is financial management, human resource management, marketing management, production and operation management, retail, e-retail, e-commerce, entrepreneurship, small and medium enterprises, and digital marketing in any Business and Management Discipline.
Articles
261 Documents
<![CDATA[FACTORS OF VILLAGE STATE-OWNED COMPANY ARE IN ACTIVE IN JAMBI PROVINCE ]]>
<![CDATA[Tona Aurora Lubis]]>;
<![CDATA[Firmansyah Firmansyah]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i1.11927
<![CDATA[This study aims to formulate a model of the inactive Village State-Owned Company factors in Jambi Province. This type of research is a type of qualitative research with a phenomenological type. This qualitative research analysis was assisted by using the Nvivo qualitative research software. Based on the research results, it can be concluded that the main factors causing the inactivity of BUMDes in Jambi province can be divided into 3, which are BUMDes management factors, village officials, and the community.]]>
<![CDATA[THE EFFECT OF CAPITAL STRUCTURE ON CASH DIVIDEND POLICY WITH LIQUIDITY AS MODERATION IN MINING COMPANIES ON IDX 2015-2019 ]]>
<![CDATA[Lissa Mariyana]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12217
<![CDATA[A company will be assessed for its resilience in surviving as an economy, one of them is a mining company that is required to have a stock of funds. This research involves mining companies, because the mining sector has experienced a decline and has had the lowest growth since 2013 until now. This occurs because the price of global mining commodities is experiencing a price decline following the decline in demand from China and other developing countries, as well as the existence of the Mineral and Coal Law policy which also suppresses the growth of the mining sector internally and has the potential to be a liquidity value for a company. This study will measure the capital structure through IOS, company size, growth rate, profitability, and business risk which affect the cash dividend policy with liquidity as a moderating variable in mining companies listed in 2015-2019. The research method used is to use associative quantitative with a sample of 41 mining sector companies listed on the Indonesia Stock Exchange during the 2015-2019 period.The type of data used in this study is secondary data which includes data from the financial statements of mining companies with analysis using descriptive statistics. The results of the research show that simultaneously, IOS, Company Size, Growth Rate, Profitability (ROI) and Business Risk have a significant effect on cash dividend policy (DEV) through liquidity moderation.]]>
<![CDATA[TOWARD A GENERAL THEORY OF CONSUMER MOTIVATION : A CRITICAL REVIEW ]]>
<![CDATA[Bilson Simamora]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12264
<![CDATA[Consumer motivation has been known long as a marketing concept. However, most of its concepts belong to other fields, and there is little effort to define and model them. This study aims to redefine it and develop its model. Therefore, the author narrates the history of consumer motivation and critically offers its new definition and its loose and unstructured model through which the more specific models can depart. This study found that the motivation theory goes into a more diverse direction caused by the distinctive nature of consumer behavior nature and context. For that reason, the consumer motivation model should give the spaces in which a specific model for particular behavior can be developed. The study’s loose and unstructured model is found as able to take that function. Further studies can utilize this model in studying motivation to perform or not perform particular consumption behavior in a specific context.]]>
<![CDATA[ROLE OF INTERNAL AUDIT ON RURAL BANKS’ FINANCIAL AND NON-FINANCIAL PERFORMANCE ]]>
<![CDATA[Candy Candy]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12299
<![CDATA[This research aims to examine the effect of internal audit function on rural bank financial and non-financial performance. Data collection uses both primary and secondary data. Internal audit function and non-financial performance use questionnaires and 63 data were collected from 38 rural banks in Riau Islands Province. The financial performance uses return on asset (ROA) and return on equity (ROE) using the financial report published by Financial Services Authority of Indonesia. The respondents of this research are the director of rural banks. The analysis method uses Partial Least Square (PLS) to examine the outer and inner model. The result shows that the internal audit function positively affects both financial and non-financial performance. The rural bank, which has an established internal audit function, enhances the performance.]]>
<![CDATA[FACTORS AFFECTING PROCUREMENT PERFORMANCE IN THE INDUSTRIES AT BATAM ]]>
<![CDATA[Immanuel Zai]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12348
<![CDATA[The objective of this study is to examine factors affecting procurement performance in the industries at Batam. There are Information and communication technology, staff competence, and ethics are the most factors that affect procurement performance. This research model was tested using a non-purposing sample with survey data on 201 respondents who are directly related to procurement in industries at Batam. The results of this study support the proposed research model that information and communication technology, staff competence, and ethics have a significant positive effect on the procurement performance in the chosen industries at Batam. The studies also found that the application of information and communication technology in procurement had the greatest and most positive significant effect on improving procurement performance.]]>
<![CDATA[ANALYSIS EFFECT OF SERVICE RECOVERY ON CUSTOMER LOYALTY WITH SATISFACTION AND WOM (WORD OF MOUTH) AS MEDIATION VARIABLES AT FOUR-STAR HOTELS IN BATAM CITY ]]>
<![CDATA[Lily Purwianti]]>;
<![CDATA[Lidya Siska Khoviati]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12524
<![CDATA[The purpose of this study was to analyze the effect of service recovery variables consisting of distributive justice, procedural justice and interactional justice on customer loyalty with satisfaction and WOM as a mediating variable in star hotels in Batam city. The sample of this research is local tourists who have stayed at four-star hotels in Batam City. The results of the study indicate the importance of a service provider to find out what consumers want by paying attention to constructive criticism in order to improve services that were previously not adequate. If the customer feels that the service recovery provided is appropriate and satisfied with it, then the customer often returns with the status of a loyal visitor and recommends it to others.]]>
<![CDATA[LOYALTY AS AFFECTING MEDIATOR OF SERVICE QUALITY AND CUSTOMER SATISFACTION TOWARDS COMPETITIVE ADVANTAGE ]]>
<![CDATA[Mohammad Hamim Sultoni]]>;
<![CDATA[Sudarmiatin Sudarmiatin]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12645
<![CDATA[When preparing an effective marketing strategy, a bank must consider its competitors as well as its customers. Establishing a mutual relationship with customers requires a better means of satisfying customer needs than the competitors. Micro, Small, and Medium-sized Enterprises (MSMEs) should always analyze their competitors and develop marketing strategies that effectively give the company a good position compared to the competitors and provide a competitive advantage as strong as possible. This research was conducted using a quantitative method. The design was categorized as causal relationship research. The data were then analyzed using the path analysis. Findings of the research showed that customer satisfaction, service quality, and customer loyalty affected the competitive advantage of Sentra Batik Pamekasan. The effect of customer loyalty on the competitive advantage could be observed from the number of Sentra Batik Pamekasan’s customers who decided not to move to other financial institutions (banks). When the company could give better service quality, the customer loyalty and the competitive advantage among financial institutions would get higher.]]>
<![CDATA[INFLUENCE OF PRODUCT INNOVATION AND SERVICE QUALITY ON PURCHASE DECISION IN JAMBI ARINY BATIK IN KELURAHAN PASIR PANJANG JAMBI KOTA SEBERANG ]]>
<![CDATA[Agesha Marsyaf]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12726
<![CDATA[Batik is a national cultural asset that has been inherited from generation to generation to every generation until now. Batik represents one of the creative handicraft industries in Indonesia which is rooted in culture and is able to provide employment and entrepreneurship in Indonesia, one of which is the Jambi area. Like other products, in order to be able to compete in the Jambi batik product market, it is necessary to understand the market's needs. Therefore, the authors took the title "The Effect of Product Innovation and Service Quality on Purchasing Decisions in Batik Jambi Ariny in the Kelurahan Pasir Panjang Jambi, Kota Seberang".The method used is a survey method. The data used are primary data obtained from direct interviews using a questionnaire. Data obtained through multiple linear regression analysis using the SPSS application.The results showed that product innovation and service quality had a positive and significant impact on purchasing decisions. On Batik Jambi Ariniy. Meanwhile, innovation and service quality simultaneously contributed 42.3% to the purchasing decision at Batik Jambi Ariny.]]>
<![CDATA[INFLUENCE OF OCCUPATIONAL HEALTH SAFETY (OHS) CULTURE, COMMITMENT MANAGEMENT, OHS TRAINING ON OHS PERFORMANCE IN OIL & GAS CONTRACTORS COMPANY IN BATAM ISLAND ]]>
<![CDATA[Alden Nelson]]>;
<![CDATA[Yedin Arianto Zega]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.12852
<![CDATA[Indonesia has very promising oil and gas potential to be exploited, including in Riau Islands province which has 15 oil and gas companies operating and 4 of them are already in production. Batam Island is part of the Kepulauan Riau province and there are oil and gas fabrications in it which are exported out from Batam Island. This fabrication is closely related with occupational safety and health. Respondents in this study were obtained from 261 employees work in the fabrication company or oil and gas contractor. Data processed using Statistical Package for Social Science (SPSS) version 24. The research of this method used non probability sampling where sampling techniques does not provide equal opportunities for each member of the population to be selected as a sample. The results of this study illustrated that OHS culture and management commitment have significant positive effect on occupational health safety performance but OHS training does not have significant effect.]]>
<![CDATA[FINANCIAL TECHNOLOGY AND IT’S IMPACT ON MSMEs IN CHOOSING BANK CREDIT SERVICES IN JAMBI ]]>
<![CDATA[Eka Julianti Efris Saputri]]>;
<![CDATA[Fitri Chairunnisa]]>
<![CDATA[ Journal of Business Studies and Management Review Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021 ]]>
Publisher : <![CDATA[Management Department, Faculty of Economics and Business, Universitas Jambi ]]>
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DOI: 10.22437/jbsmr.v4i2.13188
<![CDATA[Fintech supports the implementation of electronic applications, one of which is access to financial inclusion, this is evident from the increasing financial inclusion in Indonesia, one of which is in Jambi City. Until 2018, the development of bank credit debit trays in Indonesia continued to increase. With the presence of fintech companies in Indonesia, several SMEs who were met admitted to applying for credit in addition to using bank credit services, namely applications launched by Fintech companies. This type of research is descriptive qualitative. The data collection method in this research is by distributing questionnaires and conducting interviews with correspondents. By using logistic regression, the purpose of this study is to determine the factors that influence SMEs in choosing bank credit services in Jambi City with the presence of financial technology. The results are only a few factors that influence SMEs in choosing bank credit services in Jambi.]]>
