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Journal of Business Studies and Management Review

jbsmr
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Published by Universitas Jambi

ISSN : 2597369X EISSN : 25976265 DOI : https://doi.org/10.22437/jbsmr

Core Subject : Science, Social,

Decision Sciences, Operations Research & Management Social Sciences

The aim of the Journal of Business Studies and Management Review (JBSMR) is to be a unique journal in its provision of extraordinary services like quick and professional correspondence with authors, fair and comprehensive articles’ double-blind peer review, prompt results of reviews by our dedicated reviewers and editors, high readership and impact. The scope of the manuscript that can be published in JBSMR is financial management, human resource management, marketing management, production and operation management, retail, e-retail, e-commerce, entrepreneurship, small and medium enterprises, and digital marketing in any Business and Management Discipline.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 261 Documents

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ANALYSIS OF FACTORS AFFECTING THE USE OF CASHLESS MOBILE PAYMENT IN MILLENIAL GENERATIONS OF BATAM CITY Yandi Suprapto
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The purpose of this study is to determine the factors or influences that lead to the use of cashless mobile payments on the Batam millennial generation. The number of electronic-based payment media provided is expected to be able to create payment transactions that are practical, efficient, safe and encourage the creation of a Less Cash Society (LCS). When compared to Indonesia with other ASEAN countries, the level of use of electronic-based payments in the community is still low. Generation Y or the Millennial generation (15 to 39 years) in 2017 showed a figure of 40.29% or as many as 105,520,300 individuals from 261,890,900 Indonesians considered to have the potential to increase the use of electronic-based payments and encourage public awareness of LCS. The intention to use cashless mobile payments is the dependent variable. Attitudes, behavioral beliefs, financial costs, security and social influence act as independent variables for this study. Determination of the research object was carried out by purposive sampling method, namely the millennial generation (15 to 39 years) in Batam. Research data collection is based on the questionnaire method, namely electronic and online questionnaires with 230 collected data. The research data were analyzed through multiple regression analysis using SSPSS. The results obtained indicate that the variables of attitude, security and social influence have a significant positive effect on the intention to use cashless mobile payment, while the variables of behavioral beliefs and financial costs do not have a significant effect on the intention to use cashless mobile payments.

CHARACTERISTIC OF AUDITOR IMPACT TO AUDIT DELAY IN COMPANY LISTED IN BURSA EFEK INDONESIA Santi Yopie
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The purpose of this study is to determine the characteristic auditor impact to audit delay. In this study the characteristic auditor is using audit committee size, audit committee meeting and audit committee expertise. The sample of this study is the companies which listed in Bursa Efek Indonesia and publish the annual report and audited report for the period of 2015-2019. Researchers used purposive sampling method, in which the research sample was not taken randomly but was based on aspects of consideration that were in accordance with the research objectives. The use of the purposive sampling method in this study was carried out by selecting companies which published annual report and audited financial report during the period year of 2015 to 2019. The research data were analyzed through multiple regression analysis using Eviews.The result of study showed that audit committee size and audit committee expertise has no significant effect to audit delay. The audit committee meeting has significant effect to audit delay. The contribution of this study is exploration the causes of audit delay for giving companies aware and prevent any audit delay which can cause costly penalty

EFFECT OF WORK ENVIRONMENT, LEADERSHIP, COMPENSATION AND WORK TRAINING ON EMPLOYEE ENGAGEMENTS IN STAR HOTELS IN BATAM Antony Sentoso
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The purpose of this study is to analyze the factors that affect employee retention. Factors that affect employee retention are SHRM Practices which include Recruitment & Selection, Training & Career Development, Performance Appraisal and Compensation & Benefits. There are also other factors, namely Demographic & Professional Characteristics. This research uses purposive sampling method and the data is processed using PLS. The number of respondents in this study was 259 out of 270 questionnaires distributed. Respondents of this study were employees of 4 star hotels in Batam which had satisfactory scores on the travel site, Traveloka, above 8.6. Based on the results of the research conducted and the data that have been processed, the SHRM practices variable has a significant effect on the employee retention variable. Where in terms of recruitment, training, compensation and benefits have a positive influence on employee retention.

ANALYSIS OF EMPLOYEE INVOLVEMENT IN ONLINE OJEK DRIVERS IN BATAM CITY Antony Sentoso; Yuli Indah Fajar Dini
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The number of internet users in Indonesia has already reached 64% from the total of Indonesia citizens which is more than 175.4 millions. And in April 2020, the total number of ojek online drivers in Indonesia is estimated to be 4 million drivers. It becomes interesting to make a study about employee engagement on ojek online drivers because of their partnership relation with online transportation company which owns the application. Because ojek online drivers are also free to decide their own operational hours and they can join more than one application, Respondents taken for employee engagement study were obtained through random sampling conducted to ojek online drivers who operated in Batam City. The writer distributed hard copy of 300 questionnaires straight to the drivers who operate in the fields and also distributed the questionnaires by online using Google Form through whatsapp application. After doing the verification and outlier test to 417 respondent data, only 351 data were left for further analysis by using SPSS (Statistical Package for Social Science) version 24. The result of the research described that reward and recognition, employee empowerment and leadership significantly have positive influence to the employee engagement of ojek online drivers to the owner of online transportation application.

THE EFFECT OF SERVICE QUALITY APPLICATION BASED OF CAPSULE TRANS BUS JAMBI CITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Dwi Kurniawan; Feny Tialonawarmi; Ade Titi Nifita
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Digitalization in the transportation sector is a necessity. At the same time, several cities in Indonesia have already carried the concept of smart city. Jambi city government which launced the Kota Trans Capsule Bus, the first application based bus in Indonesia. The presence of the capsule bus is an innovation in public transportation with comfortable, modern, high technology and certainly supports Jambi as a smart city in Indonesia. The purpose of this study was to examine and analyze the effect of service quality application based of Capsule Trans City Bus on customer loyalty through customer satisfaction as an intervening variable. The analysis test tool used is SmartPLS v.3.3.0 and use the SEM (Structural Equation Model) analysis method. The results showed that the coefficient of indirect paths through the variable (I) customer satisfaction has a vue of 0.662 is greater than the path coefficient is 0.075. this means that the service quality of application based trans Jambi City Capsule Bus affect on customer loyalty but non diretly, namely through the intervening variable customer satisfaction. It means that customer satisfaction mediates between the influence of service quality on customer loyalty.

STUDENTS INTENTION TO USE TELKOMSEL CASH (T-CASH): (A TECHNOLOGY ACCEPTANCE MODEL APPROACH) Tezza Adriansyah Anwar; Kurniawan Kurniawan; Sutrisno Sutrisno; Anik Sarwanti
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

One of the banking products that take advantage of advances in digital technology is E-money which is motivated by Bank Indonesia Regulations. Telkomsel also supports the development of the digital world, by presenting T-Cash since 2007. But until now, the number of T-Cash users who make transactions is still very small. In fact, these users have understood the ease of perception, benefit perception and risk perception from the use of T-Cash. The purpose of this study was to obtain on ease of perception, benefit perception, risk perception, and how much influence it had on the intention to use T-Cash among Widyatama University students. The research method used is descriptive-verification method with 150 students who already have T-Cash. The purposive sampling method was used in this research. Path analysis was used in testing data. Consumers feel that T-Cash is easy to use in financial transaction activities. Meanwhile, in terms of perceived risk, T-Cash is felt to be quite comfortable to use. However, consumers still have concerns about the possibility that at any time the balance on the T-Cash will be lost. Ease of perception is strong enough to have an impact on consumers intention to use T-Cash. Likewise with benefit perception. This shows that an increase in ease and benefit perception can increase student intention. Both of these can also be supported by an increase in risk perception, which, de-spite its low impact, can certainly also increase student intention. And these three variables have a major impact on student intention.

TRAINING FOR FIRE DISASTER PREPARATION AND INITIAL MANAGEMENT OF FIRE WOUND : (A STUDY AT UNIVERSITAS JENDERAL ACHMAD YANI) Wendra Wendra; Sutrisno Sutrisno; Lukmana Lokarjana; Tezza Adriansyah Anwar; Saiful N
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The fire disaster preparedness training program aims to increase knowledge and abilities regarding fire alert systems, so that it is hoped that the right attitude will be in the effort to save oneself in the event of a disaster at the campus of Universitas Jenderal Achamd Yani (UNJANI). The methods used in this program are: lectures, practice/implementation, role playing, simulation, mentoring, focus group discussions (FGD) and evaluation with the support of digital technology in the context of making disaster mitigation learning materials. The solutions are: training on fire preparedness; provision of tools, facilities and infrastructure for danger signs and instructions for evacuation and rescue in the event of a fire disaster; providing educational media for campus residents about fire alertness; burn early management training.

THE INFLUENCE OF SERVICE QUALITY, PRICE AND BRAND IMAGE ON TELKOMSEL CUSTOMER LOYALTY OF IPB POSTGRADUATE STUDENTS Afra Nazhirah; Annisa Rizki Khairan; Mukhamad Najib
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The study aims to find out how the influence of service quality, price, and brand image on Telkomsel customer loyalty for IPB postgraduate students and to find out what the most influential variable on customer loyalty. This study used 95 students of IPB Postgraduate who have used The Telkomsel Card in The Jabodetabek area and in the last 2 months. This study used non-probability sampling technique with judgmental sampling. The data were collected by online questionner with a Likert scale between 1 to 5. The multiple linear regression analysis was used to test the model. The data processing of this study used SPSS 24.0. The result of this study with F test has shown that the service quality, price, and brand image simultaneously can explain the variable of customer loyalty. The next result with the T test has shown that price has a positive and significant effect on customer loyalty.

THE EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND COUNTERPRODUCTIVE BEHAVIOR ON EMPLOYEE PERFORMANCE WITH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE IN BPR Agustinus Setyawan; Agnes Triyanti
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Banking is the one that provides services to customers, in order to create a good image of a businessman. This research aims to analyse the impact of organizational citizenship behavior, counterproductive work behavior, with employee engagement as variable intervening through the impact of employee performance in Bank Perkreditan Rakyat in Batam. The difference in behaviour of each employee is a determinant of their performance in the company. Increased the competition in the banking sector, which continues to compete to create better services. The behaviour of employee has positive and negative that can affected by colleagues around them. Positive behaviour will affect good performance for the organization and negative behaviour will become an obstacle to an organization. Based on the relationship of existing problems, this research needs to determine the effect of employee behaviour can be involved in their own performance. Based on authors survey that people who works on Bank Perkreditan Rakyat shows employee behavior that needs to be considered in employee performance appraisal. By looking at several factors and the impact to these employees on the company. In general, the services provided to the financial services sector are important aspects of the banking sector to improve the quality of the organization.

THE EFFECT OF EXPERIENTIAL MARKETING ON CUSTOMER LOYALTY: THE ROLE OF CUSTOMER SATISFACTION AS A MEDIATOR Nabila Aufa Nadya
Journal of Business Studies and Management Review Vol. 4 No. 1 (2020): JBSMR Vol. 4 No.1, December 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This research examines experiential marketing and its effect on customer loyalty with customer satisfaction as a mediator. This research is based on two theories; expectation-confirmation theory (ECT) and satisfaction-loyalty theory. This article was made because the development of the marketing concept has grown rapidly, therefore, that it no longer focuses on its products, but focuses on its consumers, hence, that an interesting experience will provide something different for consumers to enjoy their products or services. In an effort to provide a theoretical basis for the role of customer satisfaction in mediating experiential marketing on customer loyalty, researcher propose a framework that describes consumer behavior. These are expected to have an impact on the perceived experience by customer will create satisfaction, therefore, customers become loyal. Researcher further posit that the relationships between experiential marketing and customer loyalty are indirect, but through the perceived satisfaction by customers. Finally, researcher present customer satisfaction as a mediator between experiential marketing and customer loyalty. Implications for management and future research are presented.

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Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Syahmardi Yacob

Contact Email
syahmardi_yacob@unja.ac.id

Phone
+6281320024269

Journal Mail Official
editorjournalbsmr@unja.ac.id

Editorial Address
Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location
Kota jambi,

Jambi

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Syahmardi Yacob

Contact Email syahmardi_yacob@unja.ac.id

Phone +6281320024269

Journal Mail Official editorjournalbsmr@unja.ac.id

Editorial Address Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location Kota jambi, Jambi INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Syahmardi Yacob

Contact Email
syahmardi_yacob@unja.ac.id

Phone
+6281320024269

Journal Mail Official
editorjournalbsmr@unja.ac.id

Editorial Address
Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location
Kota jambi,

Jambi

INDONESIA