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Journal of Business Studies and Management Review

jbsmr
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Published by Universitas Jambi

ISSN : 2597369X EISSN : 25976265 DOI : https://doi.org/10.22437/jbsmr

Core Subject : Science, Social,

Decision Sciences, Operations Research & Management Social Sciences

The aim of the Journal of Business Studies and Management Review (JBSMR) is to be a unique journal in its provision of extraordinary services like quick and professional correspondence with authors, fair and comprehensive articles’ double-blind peer review, prompt results of reviews by our dedicated reviewers and editors, high readership and impact. The scope of the manuscript that can be published in JBSMR is financial management, human resource management, marketing management, production and operation management, retail, e-retail, e-commerce, entrepreneurship, small and medium enterprises, and digital marketing in any Business and Management Discipline.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 261 Documents

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THE EFFECT OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE WITH EMPLOYEE ENGAGEMENT AS A MEDIATION VARIABLE Muhammad Donal Mon; Robin Robin; Oparton J Tarihoran
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This research aims to determine the significant influence between transformational leadership on employee performance and employee engagement as a mediating variable for employees of Certain Functional Officers Immigration Analyst under the Provincial Office of the Ministry of Law and Human Rights Kepulauan Riau. This research is a quantitative study using primary data. The population in the study amounted to 216 employees, with total sample of 163 employees who filled out a questionnaire measured by using Likert scale. To answer the research hypothesis formulation, the results of data collection were analyzed using the Partial Least Square (PLS) method and assisted by SmartPLS 3.0 software. Based on the results of the analysis using the Partial Least Square (PLS) method, it was found that two components of transformational leadership, namely idealized influence and inspirational motivation, have a positive but insignificant effect on employee performance, while the other two components intellectual stimulation and individualized consideration have no effect. And when the four components of transformational leadership (idealized influence, inspirational motivation, intellectual stimulation and individualized consideration) are mediated by the employee engagement variable, there is a strengthening of the influence of transformational leadership on employee performance.

CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER Rezty Fauziah Novianty; Juliater Simamarta; Dinar Dewi Kurnia; Jermanto Setia Kurniawan
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This study aims to determine the effect of ticket price and service quality on customer loyalty through passenger satisfaction as an intervening variable on the Low Cost Carrier (LCC ) of Lion Air airlines. Low Cost Carrier airlines which have relatively cheap ticket price, but due to the economic crisis in Indonesia, these air transportation services are relatively expensive compared to the previous year, which according to the Indonesian National Air Carrier Association, the increase reached almost 40-120% for each airline, because the increase that occurred made LCC airlines, especially Lion Air, experience a very drastic decrease in passengers by 35% in 2019, apart from ticket price increases, the quality of service provided by lion air airlines is also still not good so that passengers are not satisfied with Lion Air airlines. This research was conducted at Soekarno Hatta International Airport. The study was conducted using quantitative methods, with a sample of 100 respondents and data were taken using a questionnaire and processed using smart-PLS 3. The results of this study are from 7 proposed hypotheses, 6 of which are accepted and 1 of the hypothesis is rejected, for the rejected hypothesis is the effect of ticket price on the loyalty of Lion Air airline passengers.

THE ANALYSIS OF THE WORKLOAD OF INPATIENT MEDICAL RECORD DATA UPDATE STAFF USING WORKLOAD INDICATOR OF STAFFING NEED METHOD TO SUPPORT WORK EFFECTIVENESS IN HOSPITAL IN BANDUNG M Dana Prihadi; Pri Agung Danarahmanto; Julia Famor Pratami
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Workload analysis is a human resource planning activity that aims to determine manpower needs in the organization. It means that the number of employees have to be adjusted to the existing workload, so that the employees’ work effectiveness can be implemented properly. The population were inpatient medical record data update staff, by using quote sampling technique from the workload of five (5) staffs of inpatient medical record data update. The type of research was descriptive with quantitative approach. The aims of the research were to discover the job descriptions of inpatient medical record data update, to find out the need of human resource in inpatient medical record data update, and to know the work effectiveness of inpatient medical record data update. The data were collected by using interview and documentation techniques. The results of the research were the number of data update files completed in 2019 amounted to 40,910 files out of 43,764 files, with five (5) staffs available. Based on the results of the research on human resource planning in inpatient medical record data update section using Work Indicator of Staffing Need (WISN) method, the result of calculation using the WISN method was 6.24 or 6 in decimal. Based on the calculation, it is advised that the hospital needs to consider adding one more staff in medical record data update section, so that the work effectiveness of the staff can be implemented properly.

FACTORS AFFECTING IMPULSIVE BUYING IN MOBILE COMMERCE WITH STIMULUS-ORGANISM-RESPONSE (S-O-R) PERSPECTIVE Kartika Sari; Dwinita Laksmidewi
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This research aims to learn the factors that impact impulse buying in online purchases using mobile commerce with a stimulus-organism-response (SOR) perspective in the e-commerce industry. Data collection using online surveys with sampling using purposive sampling, only buyers who have done online shopping using smartphones on e-commerce platforms. Data processing using Partial Lease Square-Structural Equation Model (PLS-SEM). The research analysis outcomes that the architectural quality of the website, promotion campaign, and enjoyment have a significant effect on positive affect. Furthermore, positive affect has a positive and significant effect on impulsive buying. Positive affect has a complementary mediation effect in the correlation between the architectural quality of the website and enjoyment of impulsive buying. Meanwhile, positive affect becomes a competitive mediation in the correlation between promotion campaigns and impulsive buying. Keywords: Architectural quality of website, promotion, enjoyment, positive qffect, impulsive buying, Stimulus-Organism-Response (S-O-R), mobile commerce

ANALYSIS OF THE FACTORS THAT INFLUENCE EMPLOYMENT AS ONLINE TRANSPORTATION DRIVERS IN BATAM CITY Evi Silvana Muchsinati; Marcerllina Teo
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The development of transportation always follows by technological developments. The impact given by changes in technological developments on online transportation is to provide opportunities for people to have new jobs. This research aims to analyze the influence of training, motivation, job stress, and job satisfaction on employee performance with employee engagement as a mediation. This study involves 400 employees of Gojek in Batam City. Using SmartPLS analysis, it was found that training is positive not significant on employee performance with employee engagement as mediation. Job stress is negative not significant on employee performance with employee engagement as mediation. Both motivation and job satisfaction has the most important role to enhance employee performance with employee engagement as mediation.

A FEASIBILITY STUDY OF SITE SELECTION USING GE-MATRIX MAPPING WITH MARKET ATTRACTIVENESS PARAMETERS AND FINANCIAL PROJECTION PARAMETERS IN SMALL AND MEDIUM ENTERPRISES Muhammad Iqbal Alamsyah
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Opening a new business network is a complicated matter, because it can affect the sustainability of the busi-ness. This is a fairly large investment decision, because in addition to being able to increase market share and grow a business, opening a business network also has a risk of failure. It depends on the ability of man-agement to see the location potential, market potential, market competition and management ability to con-duct business feasibility analysis. Therefore, a feasibility study of site selection is needed in determining business locations from alternative locations. The research method used is a case study with a qualitative ap-proach to the research object, GE-Matrix was chosen to be a tool in decision making with parameters that have been modified using market attractiveness parameters and financial projection parameters. Feasibility studies of site selection are conducted on location aspects, market potential aspects and territory aspects, competition aspects, risk aspects, and financial projections such as: BEP, Payback Period, and Profitability Index. The study was conducted at one of the SME’s in Bandung. Furthermore, the results of the feasibility study using GE-Matrix mapping obtained is positive recommendations with a high score, the business loca-tion chosen is eligible to be opened.

THE INFLUENCE OF INCOME LEVEL, FAMILY EDUCATION, FINANCIAL LITERATURE ON RETIREMENT PLANNING MEDIATED BY SAVING BEHAVIOR Ratna Catur Widyaningtya; Suhartono Suhartono
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The pension program has 3 functions, namely the insurance function, the savings function and the pension function. The pension program has an insurance function because it can help provide guarantees to participants in overcoming the risk of losing income when they are in retirement age and or caused by death. The pension program has a savings function, because when you are in the program you are required to pay contributions. The pension program has a pension function, because it can provide benefits that will be received by participants when they retire which can be received periodically throughout life and so on. Taking into account these conditions, this study aims to analyze how much influence the level of income, family education, financial literacy is mediated by saving behavior on retirement planning. This study uses a quantitative method, namely by using a questionnaire, which contributes to this research as many as 195 respondents from private employees of Bank BPR UMKM Jawa Timur. This research uses SPSS analysis tool to measure Validity and Reliability and PLS-SEM. The results of this study reveal that income levels affect retirement planning, family education affects retirement planning, saving behavior affects retirement planning, financial literacy affects retirement planning. Family education and financial literacy affect retirement planning mediated by saving behavior

THE ROLE OF MEDIATING JOB SATISFACTION TO IMPROVE ORGANIZATIONAL JUSTICE AND TURNOVER INTENTIONS Abdullah Rosyid Wicaksono; Shofia Amin; Agus Solihin
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This study aims to examine the effect of Organizational Justice on Turnover Intention at PT. Tiga Serangkai Pustaka Mandiri in Sumatra regional office, either directly or through Job Satisfaction as a mediating variable. The study used a survey research design by distributing questionnaires to 101 employees. This study measures Organizational Justice as an independent variable, Job Satisfaction as a mediating variable, and Turnover Intention as the dependent variable. The data was analyzed by PLS-SEM with the SmartPLS 3.0 software tool. The results showed that organizational justice has a negative and significant effect on employees' turnover intention, either directly or through Job Satisfaction. In addition, this study found that job satisfaction can explain the impact of organizational justice on the employees’ turnover intentions of PT. Tiga Serangkai Pustaka Mandiri in Sumatra regional office.

THE IMPACT OF WORD OF MOUTH AND DISCOUNTS ON VISIT INTENTION WITH DESTINATION IMAGE AS INTERVENING ON TOURIST DESTINATIONS IN THE CITY OF BATAM Rizni Aulia Qadri
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The Covid-19 pandemic has greatly impacted sectors in all corners of the world, especially in Indonesia. Since the lockdown, the government has forced the country to lock up from tourists both foreign and domestic, a large-scale closure in Indonesia resulting in a very significant decline in the tourism sector. In the last few months tourism has reopened, so marketers are competing to attract visitors with interesting promotions and reviews related to the destination including the City of Batam. This research is classified as explanatory research, namely, research that explains the relationship variables and tests the relationship between several variables through testing several hypotheses using an approach with SmartPLS version 3 software with 390 respondents using the Hair calculation method. The results of this study indicate that Destination image, Word of Mouth, and Discount has a significant positive effect on visit intention.

ANALYSIS OF THE EFFECT OF ONLINE SHOPPING VALUE, EFFECTIVENESS OF INFORMATION CONTENT ON PURCHASE INTENTION WITH WEB SATISFACTION AS MEDIATION ON MILLENNIALS IN BATAM CITY Lily Purwianti; Felby Jeslyn
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The development of e-commerce with the C2C category is very fast and is dominated by the millennial generation. The millennial generation is a generation that was born in modern and technologically advanced conditions. Therefore, it is necessary to research. This investigation was conducted to determine whether online buying values also the effectiveness of information content affect Web Satisfaction and will affect millennial buying intentions in Batam city. Data samples in this study were carried out by distributing questionnaires to 350 data and treated by SmartPLS. The outcomes of this investigation state that hedonic shopping value, utilitarian shopping value, the effectiveness of information content affect purchase intention, also Satisfaction as a mediation between hedonic shopping value, utilitarian shopping value, the effectiveness of information content, also purchase intention

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Syahmardi Yacob

Contact Email
syahmardi_yacob@unja.ac.id

Phone
+6281320024269

Journal Mail Official
editorjournalbsmr@unja.ac.id

Editorial Address
Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location
Kota jambi,

Jambi

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Syahmardi Yacob

Contact Email syahmardi_yacob@unja.ac.id

Phone +6281320024269

Journal Mail Official editorjournalbsmr@unja.ac.id

Editorial Address Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location Kota jambi, Jambi INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Syahmardi Yacob

Contact Email
syahmardi_yacob@unja.ac.id

Phone
+6281320024269

Journal Mail Official
editorjournalbsmr@unja.ac.id

Editorial Address
Management Department, Faculty of Economics and Business, Universitas Jambi, Indonesia Kampus Unja Pinang Masak, Jl. Raya Jambi-Muara Bulian Km.15 Mendalo Darat, Jambi Luar Kota, Jambi

Location
Kota jambi,

Jambi

INDONESIA