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Scientium Management Review
Published by Scientia Integritas Utama
ISSN : 29628318     EISSN : 29626323     DOI : https://doi.org/10.56282/smr.v1i1.83
Core Subject : Humanities, Education, Social,
Humanities Education Social Sciences
Scientium Management Review is a quarterly peer-reviewed journal with a mission. The mission of the Scientium Management Review is to provide thought leadership by publishing articles on managerial practices with organization-wide or cross-functional implications. We seek original theoretical and practical insights into general management in all types of organizations. We are global in orientation and welcome submissions rooted in empirical research or novel business solutions in all fields related to general management, including (but not restricted to): strategy, leadership, corporate governance, international business, decision-making, change management, and corporate social responsibility. We also seek articles written from a functional perspective, such as finance, marketing, or supply chain management, provided these demonstrate links to cross-functional and general management topics. We aim to increase the relevance of developments in individual disciplines for general managers.
Arjuna Subject : Ilmu Pengambilan Keputusan (semua kategori) - Ilmu Manajemen dan Riset Operasi
Articles 59 Documents
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THE EFFECT OF SERVICE QUALITY USING DIGITAL MACHINE ON CUSTOMER SATISFACTION (Case Study at PT. Bank Central Asia, Tbk Panakkukang Main Branch Office, Makassar) Fince Fince
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.135

Abstract

The rapid development of information technology and the internet has contributed to major changes in the banking service industry. Service quality is an important factor that supports customer satisfaction. This study aims to determine the effect of service quality on customer satisfaction. This research uses quantitative methods. The research population is the customers of the BCA Bank Panakkukang Main Branch Office, Makassar, totaling 200 customers with the sampling technique, saturated sampling so that the research sample is 200 customers. Data were collected using a questionnaire and analyzed using simple regression with the help of SPSS software, the variables in the study were service quality (X) and customer satisfaction (Y). The results of the study show that the service uses a digital machine at PT. Bank Central Asia Tbk. Panakkukang Makassar has an effect on customer satisfaction. This provides a good response to customer satisfaction in services using digital banking machines. With the dimensions of service quality consisting of Reliability, Tangibles, Responsiveness, and Assurance it is found that service quality using digital machines has a positive and significant effect on customer satisfaction.
THE EFFECT OF LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT PT PLN PERSERO ULTG JENEPONTO Sufardin Idris
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.142

Abstract

The purpose of this exploration is to determine the effect of leadership style and organizational culture on hand performance at PT PLN ULTG Jeneponto. Hand performance can be said to be the result of work in quality and volume achieved by an hand in carrying out his duties in agreement with the liabilities given to him. This study tries to dissect the effects that affect performance. The several factors assessed are leadership style and organizational culture. The location of this research focusing at PT PLN ULTG Jeneponto Office. The population of this study were all 113 workers of PT PLN ULTG Jeneponto, while the samples in this study were 113 people. The logical system used is path analysis. The results of this study concluded that leadership style has no effect on performance but organizational culture has a positive and significant effect on performance. The better the organizational culture that's applied in company, the more it encourages hand performance.
The Effect of Customer Relationship Management (CRM) on Customer Loyalty and Customer Satisfaction at Saung Rindu Alam Restaurants In Gowa District South Sulawesi Nurul Athirah Imran
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.144

Abstract

One good strategy to retain customers is Customer Relationship Management (CRM). CRM focuses more on what customers value, not on the products the company wants to sell. Through the implementation of CRM, companies are expected to be able to build good communication and relationships with their customers. Consumer satisfaction is an important factor in creating loyalty, by feeling satisfied with a product, consumers will automatically return to buy and consume the product. In the end, this is expected to be the main driver for achieving the company's own profits, where when consumers are loyal to a product, of course it will encourage continuous product sales because the biggest profits are obtained by the company from loyal customers. Therefore, this study aims to determine the effect of Customer Relationship Management (CRM) on customer loyalty and customer satisfaction at saung rindu alam restaurants in Gowa District, South Sulawesi. This research is quantitative and the data collection method uses a questionnaire of 105 samples. Methods of analysis using validity, reliability, path analysis, and hypothesis testing. The results showed that customer relationship management has an effect on customer loyalty, customer relationship management has an effect on customer satisfaction, customer satisfaction has an effect on customer loyalty, and there is an indirect effect on customer relationship management on customer satisfaction as an intervening variable.
The Influence of Training and Use of Information Technology on Employee Performance with Employability as an Intervening Variable Andi Resqi Amelia
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Training is a series of individual activities in systematically increasing skills and knowledge so that they are able to have professional performance in their field. Information Technology is a set of tools that help you work with information and perform tasks related to information processing. The reasons for the researchers to take to find out the effect of training and the use of information technology on employee performance with work ability in employees of PT. Wira Eka Persadatama Bone. Respondents in this study amounted to 49 marketing employees with details of men and women. Data collection techniques using questionnaires with descriptive quantitative methods. The analysis phase in this study begins with the research instrument, namely by collecting data and processing the data obtained in the Analysis Phase in this study beginning with research instruments, namely by collecting data and processing data obtained through observation, questionnaires, interviews, and documentation by giving the weight of each statement based on a Likert scale, and do the validity test and reliability test.. The regression test used is multiple regression. In its implementation, data processing was carried out with the help of the SPSS program. To test the effect of mediation (intervening) the path analysis method was used. The results of the research show (1) training has an effect on work ability; (2) the use of information technology affects work ability; (3) training has an effect on employee performance; (4) the use of information technology affects employee performance; (5) work ability affects employee performance.
Emotional Intelligence And Work Life Balance In An Organizational Citizenship Behavior (OCB) Perspective With Job Satisfaction As A Mediating Variable (Study on PNS at BPS Makassar City) Nur Padilah
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze emotional intelligence and work-life balance from the perspective of organizational citizenship behavior with job satisfaction as a mediating variable in civil servants at BPS Makassar City. The population in this study was 35 civil servants (PNS) at BPS Makassar city. The sampling method is a saturated sample, so the entire population is used. Data collection was carried out through interviews and distributing questionnaires through Google Forms. The data analysis used is the validity and reliability test of the classical assumption test, path analysis, hypothesis testing, and Sobel test. The analysis results show that emotional intelligence positively and significantly affects job satisfaction. Work-life balance has no direct effect on job satisfaction. Job satisfaction has a positive and significant effect on organizational citizenship behavior. Emotional intelligence has a direct effect on OCB. Work-life balance has no direct effect on OCB. This study also proved that emotional intelligence affects OCB, which is mediated by job satisfaction. Furthermore, job satisfaction does not mediate the effect of work-life balance on OCB.
THE INFLUENCE OF CULTURE AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AT PT. BANK MANDIRI (PERSERO), TBK AREA MAKASSAR SAM RATULANGI IN MAKASSAR CITY surya anggraeni sayitno
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.156

Abstract

This study aims to determine the effect of culture and leadership style on job satisfaction and employee performance at PT. Bank Mandiri (Persero), Tbk Area Makassar Sam Ratulangi. The sample in this study were employees with more than 3 (three) years of service using a questionnaire with a total sample of 170 employees. The data were analyzed using a quantitative approach and processed using the SPSS version 22 application. From the results of this study, it was found that there was a positive and significant influence between culture and leadership style on employee performance. This shows that there is a good relationship between employees in implementing the daily work culture and is supported by the close relationship between superiors and subordinates.
The Effect of Product Quality and Brand Image on Customer Loyalty Through Customer Satisfaction Yotta Palopo City Gusti Ayu Widyasti
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.157

Abstract

This study aims to determine the effect of product quality and brand image on consumer loyalty through Yotta Palopo customer satisfaction. This research is a quantitative research, the data used is primary data, namely data obtained from distributing questionnaires to research objects. The population in this study are consumers who have purchased products at Yotta Palopo City. The sampling technique used purposive sampling with a total sample of 100 respondents. The analytical method used in this study is regression analysis via SPSS version 2.3. The results of the study show that (1) product quality has a positive and significant effect on consumer satisfaction Yotta Palopo City; (2) brand image has a positive and significant effect on consumer satisfaction Yotta Palopo City; (3) product quality has no significant effect on customer loyalty Yotta Palopo City; (4) brand image has a positive and significant effect on customer loyalty Yotta Palopo City; (5) customer satisfaction has a positive and significant effect on customer loyalty Yotta Palopo City; (6) product quality has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction; and (7) brand image has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction (5) customer satisfaction has a positive and significant effect on customer loyalty Yotta Palopo City; (6) product quality has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction; and (7) brand image has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction (5) customer satisfaction has a positive and significant effect on customer loyalty Yotta Palopo City; (6) product quality has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction; and (7) brand image has a positive and significant effect on customer loyalty through Yotta Palopo City customer satisfaction
THE INFLUENCE OF CONSUMER PERCEPTION AND BRAND IMAGE ON CONSUMER LOYALTY THROUGH BRAND TRUST IN EIGER ADVENTURE FLAGSHIP STORE MAKASSAR Asmiati
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.162

Abstract

This study aims to determine the effect of consumer perceptions on product and brand image on consumer loyalty through brand trust at Eiger Adventure Flagship Store Makassar. This research is a quantitative research, the data used is primary data, namely data obtained from distributing questionnaires to research objects. The population in this study are consumers who have made purchases at the Eiger Adventure Flagship Store Makassar. The sampling technique used purposive sampling with a total sample of 150 respondents. The analytical method used in this study is regression analysis using the PLS (Partial Least Square) method with the help of SmartPLS 3.0 Software. The results showed that (1) consumer perceptions had a positive and significant effect on brand trust at the Eiger Adventure Flagship Store Makassar; (2) Brand image has a positive and significant effect on brand trust in the Eiger Adventure Flagship Store Makassar; (3) Consumer perceptions have no significant effect on consumer loyalty at the Eiger Adventure Flagship Store Makassar; (4) Brand image has a positive and significant effect on consumer loyalty at the Eiger Adventure Flagship Store Makassar; (5) Brand trust has a positive and significant effect on consumer loyalty at the Eiger Adventure Flagship Store Makassar; (6) Consumer perception has a significant effect on consumer loyalty through brand trust in Eiger Adventure Flagship Store Makassar;
THE INFLUENCE OF ORGANIZATIONAL CULTURE THROUGH COMPETENCE, WORK MOTIVATION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE AT PT. PEGADAIAN (PERSERO) OFFICE REGION VI MAKASSAR nurhayati
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.164

Abstract

This study aims to analyze (1) the influence of organizational culture on employee performance at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (2) the influence of organizational culture on employee competence at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (3) the influence of organizational culture on employee motivation at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (4) the influence of organizational culture on organizational commitment at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (5) the influence of organizational culture indirectly on employee performance through employee competence at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (6) the influence of organizational culture indirectly on employee performance through work motivation at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. (7) the influence of organizational culture indirectly on employee performance through organizational commitment at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. This study uses a quantitative approach. The data used is primary data. A sample of 81 respondents. These respondents are permanent employees of PT. Pegadaian (Persero) Tbk, Regional Office V1 Makassar. Data collection was carried out through observation and distribution of questionnaires and interviews. Data analysis using descriptive analysis techniques, validity and reliability tests, normality tests, linearity tests, multicollinearity tests, Heteroscedasticity Tests, Descriptive Statistical Analysis, path analysis (Path Analysis), Sobel tests and hypothesis testing (T test, F test, R2 test), and analysis Correlation, The results of the research analysis show that there is a significant partial effect of organizational culture variables on the performance of employees of PT Pegadaian (Persero) Tbk Kanwil VI Makassar. There is a significant influence on the competence of employees at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. There is a significant influence on employee motivation at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. There is a significant influence on organizational commitment at PT. Pegadaian (Persero) Regional Office (Kanwil) VI Makassar. There is a significant influence of organizational culture variables on the performance of employees of PT Pegadaian (Persero) Tbk Kanwil VI Makassar which is mediated by employee competence. There is a significant influence of organizational culture variables on the performance of PT Pegadaian (Persero) Tbk Regional Office VI Makassar which is mediated by employee motivation. There is a significant influence of organizational culture variables on the performance of PT Pegadaian (Persero) Tbk Regional Office VI Makassar which is mediated by organizational commitment.
THE EFFECT OF PRODUCT PACKAGING AND PRICE ON ONLINE PURCHASE DECISIONS OF SME PRODUCTS WITH PURCHASE INTEREST AS INTERVENING VARIABLES (CASE STUDY ON ONLINE BUYERS OF FOOD AND BEVERAGE SME PRODUCTS IN MAKASSAR CITY) atirah ridwan
Scientium Management Review Vol. 1 No. 2 (2022): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v1i2.168

Abstract

This study aims to determine the effect of product packaging and price on online purchasing decisions for SME products through purchase intention as an intervening variable. This research is quantitative, and the data used is primary data, namely, data obtained from distributing questionnaires to research subjects. The population in this study are consumers who have purchased SME products online in Makassar. The sampling technique used was purposive sampling with a total sample of 100 respondents. The analytical method used in this study is the partial least squares PLS method with the help of the SmartPLS 3.0 program. The study's findings indicate that (1) packaging has a positive and significant effect on interest in purchasing SME Makassar products; (2) prices have a positive and significant effect on interest in purchasing Makassar City SME products; (3) packaging has a positive and significant effect on online purchasing decisions for Makassar City SME products; and (4) price does not have a positive and significant effect on online purchasing decisions for Makassar City SME products. (5) Interest in buying has a positive and significant effect on online purchasing decisions for Makassar City SME products; (6) packaging has a positive and significant effect on online purchasing decisions through interest in buying Makassar City SME products; and (7) price has a positive and significant effect on online purchasing decisions through interest in buying Makassar City SME products.

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