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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 160 Documents
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The Influence of Perceived Organizational Support on Subjective Career Success with Career Adaptability as a Mediating Variable on Employees of The Finance Department and Human Resources Department of PT. Semen Padang Hidayat, Taufik; Fitria, Yuki
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.768

Abstract

The significance of organizational support in influencing employees' subjective career success and the potential for career adaptability to reinforce this relationship form the foundation of this study.  The Partial Least Square–Structural Equation Modeling (PLS-SEM) methodology, which is based on the grand theory of work Construction Theory (CCT), is a quantitative research method that highlights the significance of an individual's capacity to adjust to the demands of their work.  Using a complete sampling technique, nine employees made up the sample for this study.  Questionnaires containing measures of perceived organizational support, career adaptability, and subjective career success factors that have been validated and re-tested were distributed in order to collect data.  The study's findings suggest that subjective career success is positively and significantly impacted by perceived organizational support.  Furthermore, career adaptability has a good and large impact on subjective career success, and perceived organizational support has a favorable and significant impact on career adaptability as well.  Additionally, the mediation test results demonstrate that the relationship between perceived organizational support and subjective career success might be considerably mediated by career adaptability.
Preference Analysis of Employer Attractiveness: What Do Final Year Students Consider Important? Pandora, Olivia Cindy; Erlin, Nia Ariyani
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.775

Abstract

Employer attractiveness is one of the factors considered when choosing a place to work. However, previous studies did not explain in detail which attributes of employer attractiveness were considered most important when applying to a company. This study aimed to determine the preferences of final-year students as prospective employees regarding the attributes of employer attractiveness. Five attributes were used in this study: interest, social, economic, development, and application. This study employed a descriptive quantitative method involving 150 respondents, who were final-year students from the Bachelor of Management and Bachelor of Accounting programs, selected using purposive sampling. Data were collected using a questionnaire and analyzed using SPSS 26 software. Of the 150 respondents, only 148 respondents' data could be processed. The results of this study indicated that the attribute most considered important and aligned with respondents' preferences was the economic attribute, with an importance value of 38.684. The level of the economic attribute most preferred by respondents was a company that provided salaries commensurate with employee performance, with a utility estimate value of 0.322. The combination or stimuli that were of interest and considered important by respondents included companies that supported employee creativity, had a healthy and enjoyable work environment, provided salaries commensurate with employee performance, offerred training and development programs, and maintained high-quality customer service and hospitality.
Improving Motor Vehicle Tax Payment Services at the UPTB in the Gowa Samsat Area through the SAMKEPO Program: JEL Classification: H21, H83, H71, O33, D73, R58 Taufikurrahman, Taufikurrahman; Hamid, Muliyadi; Arief, Abdul Samad
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.732

Abstract

This study analyzes the effectiveness of the Remote Mobile Samsat (SAMKEPO) program in improving motor vehicle tax payment services at the UPTB Samsat Gowa, South Sulawesi. SAMKEPO was developed to address low taxpayer compliance in remote areas due to geographical barriers, limited accessibility, and inadequate service quality in conventional systems. Using a qualitative approach, data were collected through in-depth interviews, participant observation, document analysis, and literature review involving taxpayers, Samsat officers, and policymakers. Findings show that SAMKEPO significantly improved service coverage up by 40% and increased taxpayer compliance by 25–35%. The program reduced average service time from 2–3 hours to 15–30 minutes, lowered arrears by 35%, and enhanced public satisfaction by 90% among users. Key success factors include adequate infrastructure and logistics, skilled and empathetic human resources, community engagement through local leaders, and alignment of service schedules with socio-economic activities. Technology integration, such as real-time database access and on-site digital payments, increased transparency and efficiency, while collaborative governance between agencies strengthened operational synergy. However, challenges remain in digital literacy, network connectivity, and service expansion to more remote districts. The study recommends optimizing the SAMSAT mobile application with accessible features, strengthening digital literacy programs, and enhancing inter-agency collaboration to ensure sustainable improvement. SAMKEPO demonstrates that integrating technology, mobility, and community-based approaches can modernize public tax services, foster compliance, and contribute to regional revenue growth, making it a replicable model for other regions in Indonesia.
The Influence of Job Satisfaction, Work Stress, And Career Development on Employee Turnover Intentions: JEL Classification: J28, M12, M54, J63, J24 Taufik, Rustam; Insan, A. Nur; Arief, Abdul Samad
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.738

Abstract

This paper will examine and discuss how job satisfaction, job stress, and career development affect turnover intention among the employees of the Muttaqin Bambang Purwanto Uswatun and Partners Public Appraisal Services Office in Jakarta. It follows a quantitative methodology. The sample population in this study was a population of 52 employees within the said office in Jakarta. The sampling method used was a saturated sampling method, where the entire population was covered with its total amount of 52 participants. The data was obtained by filling out a questionnaire using a Likert scale, which was provided by the means of Google Forms. This study findings show that the effect of job satisfaction on the turnover intention of the employees at the Muttaqin Bambang Purwanto Rozak Uswatun and Partners Public Appraisal Services Office in Jakarta is negative and statistically insignificant. Job stress positively and significantly influences the turnover intention of employees in the said office. The effects of career development on the turnover intention of employees in the same office, are positive albeit statistically significant. Additionally, job satisfaction, job stress, and career development are elements that determine turnover intention among the employees of the Muttaqin Bambang Purwanto Jakarta Office of the Purwanto Partners in Jakarta.
Critical Analysis of the Classical Intelligence Cycle Model in Facing Collaborative Challenges in Indonesia: JEL Classification: H56, H83, D83, O38, H11 Aditia, Oktora; Rahayu, Amy Y. S.; Salomo, Roy Valiant
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.756

Abstract

This study presents a critical analysis of the classical intelligence cycle model in addressing collaborative challenges among intelligence agencies in Indonesia. The analysis highlights the limitations of its linear, closed, and hierarchical structure within the context of increasingly complex and multidimensional threat landscapes. Using a qualitative descriptive approach, the study examines barriers to effective collaboration, such as overlapping mandates, lack of integrated information systems, and bureaucratic cultures resistant to openness. Based on interviews, document analysis, and literature review, the study proposes an adaptive and collaborative intelligence framework incorporating elements of intelligence fusion and real-time intelligence cycles. These models emphasize horizontal coordination, digital technology integration, and cross-sectoral partnerships. The research offers strategic recommendations for policy reform, including establishing a national integrated intelligence center, enhancing interagency data interoperability, and promoting collaborative organizational cultures. This study contributes to academic discourse and policy development by advocating for a modern, responsive, and synergistic national intelligence system tailored to Indonesia’s unique institutional and socio-political context.
Inclusive Public Service: The Civil Rights in Administrative Service for Disabilities People at Bojonegoro Regency: JEL Classification: H41, H83, I38, J14, D63, K38 Prasetyawati, Putri Indah; Kumalasari, Ana; Musta'ana, Musta'ana
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.826

Abstract

This study aims to analyze the fulfillment of civil rights for persons with disabilities in population administrative services, particularly in the issuance of the Identity Card in Bojonegoro Regency. The research employed a qualitative method with a descriptive-analytical approach. Data were collected through in-depth interviews, field observations, and documentation. The findings indicate that the fulfillment of civil rights for persons with disabilities in administrative services still faces various challenges in terms of accessibility, staff competence, and policy implementation. Public service infrastructure remains insufficiently disability-friendly, policy dissemination is limited, and interagency coordination is not yet optimal. Although positive initiatives such as mobile services and social assistance programs have been implemented, these efforts remain partial and have not fully reached all persons with disabilities. The study concludes that fulfilling the civil rights of persons with disabilities in Bojonegoro Regency requires inclusive administrative service reforms, improved staff capacity, and strengthened cross-sectoral collaboration to ensure justice and equal access for all citizens.
Human Capital Management as a Driver of Organizational Performance: A Literature Review: JEL Classification: J24, J28, J81, M12, I31, M54 Karmilah, Karmilah; Themba, Orfyanny Syahreffy; Ismail, Ismail
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.828

Abstract

This study aims to systematically examine how Human Capital Management (HCM) contributes to organizational performance by synthesizing existing empirical and review-based literature. The review seeks to identify core mechanisms, enabling conditions, and performance pathways through which HCM operates as a strategic organizational system. A systematic literature review (SLR) approach was employed to analyze fifteen peer-reviewed studies published between 2013 and 2025. Relevant articles were identified through a structured search of academic databases using keywords related to human capital management, organizational performance, innovation, leadership, and human capital development. The selected studies were screened using predefined inclusion and exclusion criteria and analyzed through thematic synthesis with an interpretative orientation. The synthesis reveals four dominant themes that consistently explain the performance effects of HCM: competency development as the core mechanism, organizational innovation as an outcome and mediating process, transformational leadership as an enabling condition, and performance infrastructure as a motivational system. The findings indicate that HCM enhances organizational performance when human capital development is integrated with organizational strategy, supported by leadership, and reinforced by aligned reward and appraisal systems. The review concludes that HCM functions most effectively as an integrated strategic architecture rather than a set of administrative HR practices. Its impact on performance is contingent upon contextual alignment, leadership support, and institutionalized development systems. These findings provide a comprehensive framework for advancing both research and practice on strategic human capital management.
Work-Life Balance on Performance with Psychological Well-Being as A Mediating Variable: JEL Clasification: J24, J28, M12, M54, I31 Aisyah, Siti; Trinanda, Okki
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.844

Abstract

This study explores how work-life balance affects performance with psychological well-being as a mediating variable in the context of the Bukittinggi City Tourism Office. The focus of this study is to analyze the relationship between work-life balance, performance, and psychological well-being. Using total sampling techniques, a quantitative research design was applied, and 45 employees participated as respondents. Data were collected through questionnaire distribution, and analysis was performed using the Partial Least Squares (PLS) approach within the Structural Equation Modeling (SEM) framework. The findings indicate that work-life balance has no significant effect on performance. Work-life balance has a positive and significant effect on psychological well-being. Psychological well-being has a positive and significant effect on performance. Work-life balance has a positive and significant effect on performance through psychological well-being.
The Influence of Work Environment, Communication Between Staff, and Motivation on the Performance of Management Staff at Aayan Hotel Manfour, Kardianus; Suryaputra, Ronald; Kusdyah, Ike
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.721

Abstract

This study aims to analyze the influence of the work environment, communication between staff, and motivation on the performance of management staff at Hotel Aayan, Bali. The study used a quantitative approach with path analysis techniques processed using SmartPLS software version 4.0. The sample in this study was all 40 management staff, spread across five operational villa units of Hotel Aayan. The results of the analysis showed that communication between staff had a positive and significant effect on employee performance with a p-value of 0.040. In contrast, the work environment and motivation variables did not have a significant effect on staff performance because they had p-values ​​of 0.087 and 0.296, respectively. These findings indicate that effective internal communication is a key factor in improving the performance of management staff, while the work environment and motivation have not been statistically proven as the main determinants in the context of this study. The implications of this study emphasize the importance of strategies to strengthen communication between staff in human resource management in the hospitality sector.
Implementation of the Government Performance Accountability System (SAKIP) at Makassar Port Authority Darmawati, Darmawati; Mujahid, Mujahid; Samad, Abdul
Journal of Management and Administration Provision Vol. 5 No. 3 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i3.722

Abstract

This study examines the implementation of the Government Performance Accountability System (SAKIP) at the Makassar Port Authority, focusing on how it enhances institutional accountability and the challenges encountered during its execution. The research employs a qualitative design involving in-depth interviews, document analysis, and direct observation with key informants from various divisions of the Makassar Port Authority. Data were analyzed to identify patterns, supporting factors, and obstacles influencing the effectiveness of SAKIP implementation. The findings indicate that SAKIP has contributed to greater transparency, improved performance reporting, and more efficient budget utilization within the institution. Strong leadership commitment and coordination between divisions have enabled the system to operate effectively, resulting in several performance awards from the Ministry of Transportation and the Ministry of Finance. Nevertheless, challenges remain, including a shortage of human resources skilled in SAKIP, limited budget allocations, and weak integration of data management systems. These factors hinder optimal performance evaluation and timely reporting. The study concludes that successful implementation of SAKIP depends on continuous human resource development, the availability of adequate technological support, and active supervision by internal control units. The findings offer important implications for strengthening public sector accountability in Indonesia by integrating capacity building, digital governance, and performance-based evaluation. The study contributes to the growing body of literature on public accountability and provides a practical framework for enhancing governance quality across government agencies.

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