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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 160 Documents
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Analysis of Service Quality of Investment and One Door Integrated Service Department of Penajam Paser Utara Regency Katriani, Ariska Nova; Hamid, Muliyadi; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.380

Abstract

This research aims to analyze community perceptions of the quality of services provided by the Investment and Integrated One-Stop Service Agency of Penajam Paser Utara Regency. The research focuses on five key dimensions of service quality: tangible, reliability, responsiveness, assurance and empathy, with the goal of understanding how each dimension affects public satisfaction with the provided licensing services. The research offers a comprehensive overview of community experiences and identify things that need improvement to enhance overall service quality. The methods used in the research is a descriptive qualitative approach, utilizing in-depth interviews with 50 respondents to collect data. The gathered data were analyzed using an interactive model, which involves categorization and interpretation to identify major themes in community perceptions of the service. This technique provides a deeper understanding of the factors influencing service quality and how these aspects are perceived by the public. The results indicate that, overall, the community has a positive perception of the services provided by the Agency is mean DPMPTSP, particularly in terms of reliability and the professionalism of the staff. However, there are things requiring improvement, such as inadequate facilities and a lack of efficient digital resources. Responsiveness to community feedback is also noted as a things that need enhancement. The research provides concrete recommendations for improving facilities, enhancing responsiveness, and developing digital information systems to increase the overall quality of services.
Analysis of the Implementation of Good Governance Principles in Public Services in Pantai Lango Village, Penajam District, Penajam Paser Utara Regency Alamsah, Andi Nour; Samad, Abdul; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.381

Abstract

This study aims to analyze the extent to which the principles of good governance are implemented at Kelurahan Pantai Lango in the context of public service. Additionally, it seeks to assess how the application of these principles impacts public services in Kelurahan Pantai Lango. The research employs a qualitative approach. Data were collected through in-depth interviews with various informants, including local officials and community members, to gather qualitative insights into the practices and impacts of good governance in Kelurahan Pantai Lango. The collected data were then analyzed using interactive model analysis techniques. The findings reveal that Kelurahan Pantai Lango has successfully implemented the principles of good governance in public service. These principles participation, transparency, justice, accountability, and efficiency have been applied in various ways aimed at improving public service. The impact of applying these principles on public service in Kelurahan Pantai Lango is positive. Community members reported improvements in information access, participation in decision-making, and service speed.
Implementation of Innovation in Improved Governance Original Local Income in Makassar City Pagarra, Firman; Ibrahim, Muh. Akmal; Sukri, Sukri; Hasniati, Hasniati
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.384

Abstract

Local Original Income plays an important role in regional finances which is a benchmark in the implementation of real regional autonomy. In the governance of increasing local original income, local governments are required to produce innovation in governance. This study aims to analyze the implementation of innovation in the governance of increasing local original income in Makassar City. This study uses a descriptive qualitative approach with data collection methods, namely observation, in-depth interviews and documentation. The informants in this study are the authorized parties and are directly involved in the governance of increasing local original income in the Makassar city government. The results of the study indicate that the implementation of innovation in the governance of increasing local original income in Makassar City has not been implemented optimally. This is because there is no agreement in working hours between the Regional Revenue Agency and its partners, namely PT. Pos Indonesia in terms of the conformity of reporting land and building tax payment data. In addition, the rules or regulations that often change so that it takes time to determine regional regulations related to regional taxes and levies.
Effectiveness of Investment Management in Makassar City Zulkifly, Andi; Ibrahim, Muh. Akmal; Sukri, Sukri; Yunus, Muhammad
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.385

Abstract

Investment management is an effort to save and place funds in a certain period in order to gain profit and increase investment value. This study aims to analyze the effectiveness of investment management in Makassar City. This study uses a qualitative research approach with data collection methods, namely observation, in-depth interviews and documentation. The informants in this study are parties who are authorized and directly involved in investment management in Makassar City. Data sources consist of primary and secondary data. While the data analysis technique used is an interactive analysis model. The results of the study show that the effectiveness of investment management in Makassar City can be said to be quite good. This is evidenced by the increase in investment in Makassar City so that investment targets can be achieved. DPMPTSP as the leading sector also involves and integrates with cross-sectoral government and non-government in an effort to increase investment and optimize digitalization, technology and information in investment services in Makassar City.
Political Communication of the General Election Commission (KPU) of East Luwu Regency in Increasing the Participation of Disabled Voters in the 2020 Regional Elections Hamdan, Hamdan; Muhammad, Firdaus; Djalil , Nur Alim
Journal of Management and Administration Provision Vol. 3 No. 2 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i2.396

Abstract

The study aims to analyse the political communication strategies employed by the General Election Commission (KPU) of East Luwu Regency in increasing the participation of voters with disabilities during the 2020 Regional Head Elections. This qualitative research uses descriptive methods, focusing on how political communication impacts the participation of disabled voters. Data were collected through interviews, observation, and literature review, involving KPU officials and disabled voters. The results showed that KPU's communication strategies, such as targeted socialization and partnerships with disability organizations, significantly influenced voter participation. However, barriers such as limited accessibility and lack of family support hindered full voter engagement. The conclusion suggests that improving infrastructure and increasing awareness among families and communities are crucial to enhancing the political participation of voters with disabilities.
The Influence of Service Quality and Facilities of Community Health Centers on the Loyalty of Prolanis Patients Mediated by Patient Satisfaction at the Manis Jaya Community Health Center Anggraini, Rini Dian
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.522

Abstract

This research is rooted in the challenges faced by the Manis Jaya Community Health Center in improving the quality of services and health facilities, particularly in the context of the increasing prevalence of non-communicable diseases (NCDs) in the community. Patient satisfaction is a key factor in creating loyalty, especially for participants in the Chronic Disease Management Program (PROLANIS). This study aims to explore the influence of service quality and facilities on PROLANIS patient loyalty, with patient satisfaction as a mediating variable. The method used in this research is a quantitative approach with a cross-sectional design, involving 101 respondents selected through purposive sampling techniques. The data obtained were analyzed using Structural Equation Modeling (SEM) and Partial Least Squares (PLS) to test the proposed hypotheses. The results of the study indicate that service quality has a positive and significant effect on patient satisfaction (t-statistic 4.350, p-value 0.000), and facilities also significantly contribute to patient satisfaction (t-statistic 3.719, p-value 0.000). Furthermore, patient satisfaction has been shown to positively influence PROLANIS patient loyalty (t-statistic 3.750, p-value 0.000). The conclusion of this study emphasizes that improving the quality of services and facilities at the Manis Jaya Community Health Center not only enhances patient satisfaction but also plays a crucial role in building patient loyalty towards the PROLANIS program. These findings are expected to serve as a reference for health service managers in formulating sustainable quality improvement strategies.
Community Empowerment through the Family Development Session of the Family Hope Program (Case Study) Purnomo, Eko; Trihatmoko, R. Agus; Martomo, Yitno Puguh
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.533

Abstract

Community empowerment is a strategic approach in overcoming complex poverty. This research aims to analyze the implementation, results, obstacles and solutions for community empowerment through Family Development Sessions (FDS) in the Family Hope Program (PKH) in Kadipiro Village, Sambirejo District, Sragen Regency. This research uses a qualitative approach with a case study method. Data was collected through in-depth interviews, participant observation and documentation studies. Research informants were selected purposely, consisting of social assistants and Beneficiary Families (KPM). The research results show that FDS plays an important role in increasing KPM's awareness, abilities and life skills. However, there are obstacles such as low KPM participation, limited accompanying resources, and a lack of effective training modules. The proposed solutions include developing modules based on local needs, increasing companion training, and optimizing participatory strategies. This research provides important insights for the development of more inclusive and sustainable community empowerment programs.
Collaboration Process, Inhibiting and Supporting Factors in the Proactive Recruitment Program for Candidate Members of the Republic of Indonesia Police Samad, Fadly; Haning, Muh. Thahir; Ibrahim, Muh. Akmal; Iskandar, Didik
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.567

Abstract

This study aims to analyze the collaboration process and inhibiting and supporting factors in collaborative innovation in the proactive recruitment program for prospective members of the Indonesian National Police. The research design used is qualitative with a case study strategy. This research was conducted at 3 Regional Police (POLDA), namely the South Sulawesi Police, North Kalimantan Police, and Papua Police. Determination of research informants using purposive sampling. Data collection includes observation, in-depth interviews, and document reviews. Data analysis techniques use interactive data analysis. Validity and reliability use triangulation, combining various data sources, methods, or theories to verify and strengthen research findings. The results of the research on the process in the Proactive Recruitment Program involve complex collaboration between internal and external stakeholders, with major challenges such as limited access to information in remote areas, lack of coordination, and administrative barriers. The driving factors include competent human resources, good cooperation, and technology, while the obstacles are problems with coordination, infrastructure, data incompatibility, and social and cultural challenges.
Efficiency in Public-Private Partnership in Management of Steam Power Plant PT. Bosowa Energi Sirajuddin, Azhari; Ibrahim, Muh. Akmal; Hasniati , Hasniati; Yunus, Muhammad
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.568

Abstract

This study is intended to determine the implementation of efficiency in public-private partnerships in the management of Steam Power Plant PT. Bosowa Energi. Efficiency is a comparison between output and input that describes a company's ability to run operations without wasting resources excessively. The sources in this study are all stakeholders related to Efficiency in Public Private Partnerships in the Management of Steam Power Plant PT. Bosowa Energy. Especially stakeholders involved in the Management of Steam Power Plants in Jeneponto Regency. In this study, the researcher used qualitative​ research to collect related data on The Efficiency of Public Private Partnership in the Management of Steam Power Plant PT. Bosowa Energy in Jeneponto Regency. In this case, PT Bosowa Energy has succeeded in achieving efficiency through the use of the latest technology and maintenance management carried out together with related vendors, such as PT D&C and PT Nalco, which also play a role in maintaining optimal operations. The results of this study indicate that there are obstacles to achieving this efficiency, namely the limited supply of high-carbon coal. Calories which is the main fuel of the Jeneponto PLTU. The supply of this type of coal is increasingly limited because many coal companies prefer to export the coal abroad at a more profitable price. This follows the theory of Hodge & Greve (2007) regarding the challenges in public-private partnerships, where dependence on scarce resources can cause obstacles in achieving efficiency.
Collaborative Governance in the Development of Salatiga as a Creative City of Gastronomy Dina, Sopia; Hadiwijoyo, Suryo Sakti; Fretes, Christian H.J de
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.574

Abstract

Gastronomy is not only related to food, but also encompasses cultural values, history, local identity, and community creativity. In the context of creative city development, gastronomy is considered a strategic sector as it can stimulate local economic growth, strengthen regional identity, and support sustainable tourism. Salatiga, a small city known as a "mini city," has a diverse range of legendary culinary traditions, including ten locally recognized culinary heritage items. This research aims to analyze the processes and mechanisms of collaborative governance in promoting Salatiga’s culinary sector as a sustainable tourist attraction. The research method used is qualitative with a descriptive approach. Data were collected through observation, interviews, and literature studies related to creative city development policies and programs. The results indicate that the development of the gastronomic sector in Salatiga is supported by collaboration among government bodies, academics, business actors, communities, and the private sector. Several strategic policies have been implemented, such as the recognition of local culinary specialties as intangible cultural heritage, culinary innovation training for business actors, and the integration of gastronomy into the basic education curriculum. However, the implementation of collaborative governance faces several challenges, including suboptimal cross-sector coordination and a limited public understanding of gastronomy. This study concludes that collaborative governance plays a key role in the development of Salatiga as a UNESCO Creative City of Gastronomy. The success of this approach is reflected in the ASEAN Sustainable Tourism Award 2024 and the formal recognition of culinary heritage, which enhances Salatiga’s global competitiveness.

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