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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 175 Documents
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Analysis of the Effect of Job Evaluation, Workload and Competence on Employee Performance of PT Pelindo Jasa Maritim Region 4 Makassar Area: JEL Classification: M12, M54, J24, L92, D23 Agabus, Franklin Joy; Insani, A. Nur; Syuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 6 No. 2 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i2.741

Abstract

This research aims to investigate how the following variables contribute to employee performance in PT Pelindo Jasa Maritim Region 4 in Makassar: job evaluation, workload and competence. The research design utilized was a quantitative and associative research design. The sample was comprised of 67 employees of PT Pelindo Jasa Maritim Region 4. Analysis Data were analyzed with multiple linear regression with SPSS. The results show that job evaluation, workload, and competence have partially positive and statistically significant influence on the performance of the employees. Of all the variables, competence was the most significant predictor of performance. These three variables combined together explain 74.4 percent of the variance in employee performance, with the remaining 25.6 percent explained by other factors that were not considered in this study.
The Effect of Transformational Leadership Style, Organizational Culture, And Compensation on Employee Performance at PT. Würth Indonesia, Makassar Branch: JEL Classification: M12, M54, J33, L20 Arham, Chaerul Akbar; Suyuthi, Nurmadhani Fitri; Wahyu, Wahyu
Journal of Management and Administration Provision Vol. 6 No. 2 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i2.748

Abstract

The purpose of the study is to examine the role of transformational leadership style, organizational culture, and compensation in solving the employee performance at PT Würth Indonesia Makassar branch. A quantitative approach in the process of conducting this research was applied where 40 employees were involved as a sample. The questionnaire is used to collect the data that is subsequently analysed with the assistance of SPSS (Statistical Product and Service Solution) program version 22. It has been found that: (1) Transformational leadership styles significantly influence positively the performance of the employees with t count 2, 086 greater than t table 1,688, and significant at p-value of less than 0.05. (2) It also has a positive substantial impact on the organizational culture and the t count 2,270> t table 1,688 and the p-value is less than 0.05. (3) The positive and significant effect of compensation on employee performance is indicated with t count 3,237 is more than t table 1,688 and p-value less than 0.05. (4) All three variables have a positive and significant contribution to the employee performance, with F count 9,793 > F table 2,866 and p-value < 0.05, and a determination coefficient of 0.449 showing that all three variables make a contribution to the improvement of employee performance by 44.9. Such findings provide an insight to the management whereby; employee performance can be enhanced by developing leadership styles and good organizational culture and application of a fair system of compensation. It is also a recommendation of this research that further research be conducted using mixed methods (mixed methods) in order to have a more holistic picture.
The Effect of Work-Life Balance on Organizational Citizenship Behavior (OCB) with Organizational Commitment as A Mediation Variable: A Study at PT. Semen Padang: JEL Classification: H83, O33, O38, M15 Niktarisya, Khairani Alya; Sandi, Hendrik Heri
Journal of Management and Administration Provision Vol. 6 No. 2 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i2.931

Abstract

Organizations are required to effectively manage human resources to improve performance and sustainability. One behavior that supports organizational effectiveness is Organizational Citizenship Behavior (OCB). This study aims to analyze the effect of Work-Life Balance on Organizational Citizenship Behavior with Organizational Commitment as a mediating variable among employees of PT Semen Padang. This research uses a quantitative approach with a causal associative design. Data were collected through questionnaires distributed to 127 employees of PT Semen Padang. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results show that Work-Life Balance has a positive and significant effect on Organizational Citizenship Behavior. Work-Life Balance also positively influences Organizational Commitment, and Organizational Commitment significantly affects Organizational Citizenship Behavior. Furthermore, Organizational Commitment is proven to mediate the relationship between Work-Life Balance and Organizational Citizenship Behavior. These findings indicate that better work-life balance increases employees' organizational commitment and encourages voluntary work behaviors that support organizational effectiveness.
The Effect of 360° Performance Appraisal on Employees Intention to Stay with Career Development as a Mediating Variable: Evidence from a Teaching Hospital in Depok City: JEL Classification: M12, M54, J63, J24, I11 Armys, Latyfa Cania; Sandi, Hendrik Heri
Journal of Management and Administration Provision Vol. 6 No. 2 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i2.932

Abstract

Human resources are a crucial element in ensuring the sustainability and quality of healthcare services. In hospitals, maintaining Employee Intention to Stay is important to support service continuity and organizational stability. However, high work pressure and limited career development opportunities may reduce employees’ intention to remain in the organization. This study aims to examine the effect of 360° performance appraisal on Employee Intention to Stay with career development as a mediating variable at a teaching hospital in Depok City. This study employed a quantitative causal research design. Data were collected through questionnaires distributed to 180 employees. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 3.2.9. The results indicate that 360° performance appraisal does not have a significant direct effect on Employee Intention to Stay. However, 360° performance appraisal has a significant positive effect on career development, and career development significantly influences Employee Intention to Stay. Furthermore, career development mediates the relationship between 360° performance appraisal and Employee Intention to Stay. These findings suggest that the effectiveness of performance appraisal influences Employee Intention to Stay indirectly through career development within the organization.
The Effect of Digital Service Quality on Customer Loyalty of the Terandam Pawnshop Branch in Padang City with Satisfaction as a Mediation Variable: JEL Classification: G21, M31, O33, L86, D12 Samta, Ory Febrian; Dwita, Vidyarini
Journal of Management and Administration Provision Vol. 6 No. 2 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i2.933

Abstract

The rapid development of information technology in the Industrial Revolution 4.0 era has transformed financial transaction patterns and accelerated the adoption of digital financial services in Indonesia. However, various technical problems and user complaints indicate that the quality of digital services still needs improvement. This study aims to analyze the effect of digital service quality on customer loyalty with customer satisfaction as a mediating variable at Pegadaian Terandam Branch in Padang City. This study employed a quantitative causal research design. Data were collected from 110 Pegadaian customers who had experience using digital services through questionnaires distributed using purposive sampling techniques. The research variables consisted of digital service quality as the independent variable, customer loyalty as the dependent variable, and customer satisfaction as the mediating variable. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS software. The results show that digital service quality has a positive and significant effect on customer satisfaction and customer loyalty. Customer satisfaction also has a significant positive effect on customer loyalty. Furthermore, customer satisfaction significantly mediates the relationship between digital service quality and customer loyalty. These findings indicate that improving the accessibility, security, responsiveness, and reliability of digital services can enhance customer satisfaction and strengthen loyalty toward Pegadaian. Digital service quality plays a crucial role in building customer loyalty, both directly and indirectly through customer satisfaction. Therefore, improving digital service performance is essential to strengthen customer trust and sustain long-term loyalty in the digital financial service sector.
Community Participation in Response to the Environmental Impact of PT Pusri’s Waste (A Study Palembang): JEL Classification: Q53, Q56, H83, R58, Z18 Wahyudi, Ilham; Isabella, Isabella; Febriyanti, Doris
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.717

Abstract

This study analyzes the perceptions of residents in administrative division I Ilir, Ilir Timur II District, Palembang, regarding the impact of industrial waste generated by PT. Pupuk Sriwijaya (Pusri), as well as the extent of community participation in the waste management process. Although Pusri has implemented Corporate Social Responsibility (CSR) programs and there have been communication efforts from local government authorities, issues related to waste impacts such as the odor of ammonia remain a concern, and the effectiveness of the mitigation efforts has not been fully perceived as significant by the community. A descriptive qualitative method was employed in this research, with data collected through in-depth interviews, observation, and documentation. The analysis was guided by Marschall’s (2006) theoretical framework on participation, which emphasizes three key indicators: the availability of community participation forums, community involvement in the process, and access to voice opinions. The findings reveal that although there is no formal forum specifically for waste-related issues, communication occurs through the neighborhood-level (RT/RW) hierarchy and the administrative division, which functions as the main facilitator. Community participation is primarily observed at the stage of expressing aspirations, but there remains an expectation for increased involvement throughout all stages of decision-making and oversight. While avenues for voicing opinions such as public discussions and hearings are available, transparency regarding the follow-up of decisions remains insufficiently perceived. These findings underscore the need to formalize participation forums, enhance comprehensive community engagement, and improve transparency from both the company and the government to achieve more participatory and responsive environmental governance.
The Influence of Organizational Culture and Human Resource Quality on Employee Performance with Work Motivation as a Mediating Variable Akib, Fitriani; Insan, A. Nur; Hamid, Muliyadi
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.735

Abstract

This research aims to examine how the organizational culture and quality of human resources impact on the employee performance and the connection between work motivation and the work performance. The study was carried out at the Office of the Airport Authority Region V Makassar using quantitative research design. The sampling method was the Slovin formula that resulted in a sample of 116 State Civil Apparatus employees. The methods used included the collection of data through distributed questionnaires and the analysis of the data with the help of the Partial Least Squares (PLS) model which was conducted with the help of SmartPLS 3.0 software. The empirical findings suggest that organizational culture directly and statistically significantly influences the performance of employees. Likewise, quality of the human resource has a direct effect of high influence on employee performance. Moreover, organizational culture and the quality of human resource were identified to have a strong impact on work motivation of employees. Nevertheless, work motivation did not have a statistically significant impact on employee performance implying that it was not effective as a mediating construct. That is, work motivation is influenced by organizational culture and the quality of human resource, but this does not mediate the impact of these antecedents on employee performance. This result suggests that performance enhancement is more mightily defined by the inner organizational quality and competence of the employees than it is by motivation.
The Effect of Perception of Usefulness, Perception of Ease of Use, Intention to Use on the Use of the M-Passport Application at the Class I Immigration Office, Special TPI, Makassar: JEL Classification: H83, O33, O38, M15 Prasetya, Budi; Hamzah, M. Nasir; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.749

Abstract

The objectives of this study are 1) To analyze and examine the effect of Perceived Usefulness on the use of the M-Paspor application at the TPI Makassar Class I Special Immigration Office. 3) To analyze and examine the effect of Perceived Usefulness on the Intention to Use the M-Paspor application at the TPI Makassar Special Class I Immigration Office. 4) To analyze and examine the effect of Perceived Ease of Use on the Intention to Use the M-Paspor application at the TPI Makassar Special Class I Immigration Office. 5) To analyze and examine the effect of Intention to Use on the use of the M-Paspor application at the TPI Makassar Special Class I Immigration Office. The research approach used is quantitative-descriptive. This study was conducted at the TPI Makassar Special Class I Immigration Office, with the research subjects being passport applicants at the office, and a total sample size of 102 respondents. Data collection techniques included observation, questionnaires, and documentation. The findings show that Perceived Usefulness has a significant effect on the use of the M-Paspor application. Perceived Usefulness also has a significant effect on the Intention to Use the M-Paspor application. Perceived Ease of Use has a significant effect on the use of the M-Paspor application. Perceived Ease of Use also has a significant effect on the Intention to Use the M-Paspor application. Furthermore, Intention to Use has a significant effect on the use of the M-Paspor application.
The Mediating Role of Supply Chain Capability in Customer Integration and Operational Performance: JEL Classification: M11, L25, L83, M31 Ulya, Abidatul; Hamdi, Muhammad; Sutanto, Aftoni; Amri, Zaki Amirul; Andriani, Dini; Fauzi, Muhammad Iqbal
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.881

Abstract

The purpose of this study was to examine the mediating role of supply chain capability in the micro-café industry in the Special Region of Yogyakarta on the influence of customer integration on operational performance. This study used a quantitative approach with a survey method, with 154 respondents who were both customers and employees of the café business. Data were collected using a structured questionnaire and analyzed using a causal relationship modeling approach based on latent variables to examine the long-term and short-term effects between variables. The results of this study indicate that customer integration influences operational performance. Furthermore, supply chain capability have been shown to have a positive impact on operational performance and serve as a mediator in the relationship between customer integration and operational performance. This indicates that collaboration and customer information exchange influence operational efficiency and accuracy. This study concludes that customer integration, supported by strong supply chain skills, has a positive impact on the operational performance of small and medium enterprises. This impact is reflected in the increased ability of business actors to efficiently manage the flow of goods, information, and resources, thereby optimally improving operational performance.
Determination of E-Commerce Shopping Intentions among Students in Manado City: A Theory of Planned Behavior Approach: JEL Classification: D12, D91, M31, O33, L81 Modaso, Paske Victory; Setlight, Durand Fernandito Freddy; Barek , Titya Advianti P.
Journal of Management and Administration Provision Vol. 6 No. 1 (2026): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v6i1.886

Abstract

This study aims to analyze the determinants of e-commerce shopping intentions among students in Manado City using the Theory of Planned Behavior (TPB) framework. A quantitative explanatory approach was employed, with data collected through structured questionnaires distributed to 90 school and university students who had prior experience using e-commerce platforms. The data were analyzed using multiple linear regression with SPSS. The results indicate that attitude, subjective norm, and perceived behavioral control all have a positive and significant effect on students’ e-commerce shopping intentions. Attitude was found to be the strongest predictor, followed by perceived behavioral control and subjective norm. The regression model demonstrates strong explanatory power, with the TPB variables explaining 71.7% of the variance in shopping intention. These findings confirm the relevance of the Theory of Planned Behavior in explaining e-commerce shopping intentions among students in a regional urban context. The study contributes to the literature on digital consumer behavior by providing empirical evidence from Manado City and offers practical insights for e-commerce platforms and educational stakeholders in designing strategies that align with students’ psychological and social characteristics.

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