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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
 1 
Search results for , issue "eJrm Vol. 11 No. 08 Februari 2022" : 8 Documents clear
Pengaruh Service Recovery Dan Service Quality Terhadap Customer Satisfaction (Studi Kasus di UMKM Griya Laudry) Nindy Sagrya Almenia; Nurhajati Nurhajati; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine the effect of Service Recovery and Service Quality on Customer Satisfaction. A case study of Griya Laundry UMKM. This research was conducted at the Griya Laundry UMKM in Kasembon District. This research is included in the type of explanatory research where this research uses a quantitative approach. The population in this study were consumers who were at least 17 years old, had experienced Service Failures and had made transactions at the Griya Laundry UMKM, while the sample studied was 60 respondents. Data collection techniques using a questionnaire. Sources of data in this study using primary data. The data was processed using SPSS 14.0 software. The data analysis method used is an instrument test consisting of validity test, reliability test then normality test, classical assumption test, hypothesis test consisting of f test, t test and determination test. It is known that the f test shows that Service Recovery and Service Quality have a simultaneous effect on Customer Satisfaction. while the t test shows that Service Recovery has a positive and significant effect on Customer Satisfaction. Service Quality has a positive and significant effect on Customer Satisfaction. In the Adjusted R Square coefficient of determination, the results show 69.5% and another 30.5% is influenced by other factors not included in the study.  Keywords: Service Recovery, Service Quality, Customer Satisfation
Pengaruh Kualitas Pelayanan Dan Kelengkapan Sarana Prasarana Terhadap Kepuasan Pasien Penyintas Covid-19 (Studi Pada Safe House Kepanjen) Filla Luih Candrani; Pardiman Pardiman; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to determine the effect of Service Quality, and Completeness of Infrastructure on Patient Satisfaction of Covid-19 Survivors at Kepanjen Safe House. The sampling technique used was random sampling to obtain a sample of 64 respondents. Methods of data collection using a questionnaire. The data analysis technique used in this research is multiple linear regression. The results showed that partially the quality of service had no effect on patient satisfaction, but for infrastructure it had an effect on patient satisfaction. If simultaneously the quality of service and infrastructure have a significant effect on patient satisfaction.  Keywords: Service Quality, Infrastructure, Patient Satisfaction.
Pengaruh Motivasi Kerja, Loyalitas Kerja Dan Komitmen Kerja Terhadap Kinerja Pengawai (ULP Kepulauan Kangean Kabupaten Sumenep) Mohammad Riyanto; Hadi Sunaryo; Muhammad Ridwan Basalamah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study includes 1) work motivation, work loyalty, work commitment, and an overview of employee performance, 2) work motivation, work loyalty, and the effect of work commitment on employee performance, 3). The aim is to determine the effect of work motivation on employee performance. 4) The effect of work loyalty on employee performance. Employee performance, 5) Impact of work commitment on employee performance.This study uses quantitative methods with descriptive analysis and inference. The number of samples used were 39 respondents from ULP Kangean Islands, Sumenep Regency. Sources of data used are primary and secondary sources. Using a questionnaire with a Likert scale measurement while the analysis used is an instrumental test, classical assumption test, multiple linear regression analysis, hypothesis testing, and coefficient of determination (R2) using SPSS 16.0 tools and data collection. The results of this survey show that 1) work motivation, work loyalty, and commitment affect employee performance simultaneously, 2) work motivation affects employee performance, and 3) work shows that loyalty affects employee performance, 4). Commitment has an impact on employee performance. Employee performance. Keyword : Work Motivation, Work Loyalty , Work Commitment and Employee Perfomance
Digital Marketing Shopee, Media Pomosi Dan Kualitas Produk Terhadap Peningkatan Omset Penjualan (Studi kasus pada penjualan Bykris Beauty) Amalia Rohmatul Kamalia; Nurhajati Nurhajati; Muhammad Ridwan Basalamah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis research was conducted by Bykris Beauty in Bahudan Hamlet RT.04 RW. 02 Wuluh Village, Kesamben District, Jombang Regency. The type of research used is explanatory research with a quantitative approach. The purpose of this study was to determine the effect of digital marketing, promotional media and product quality on sales turnover. The independent variables used are digital marketing, promotional media and product quality, while the dependent variable is sales turnover. The sample used in this study were 89 respondents who were consumers of Bykris Beauty. Data collection techniques using a questionnaire. The analytical method used is the instrument test, multiple linear regression analysis, classical assumption test, determination test, f test and t test using SPSS 16.0 computer software for data processing. The results of this study indicate that digital marketing affects sales turnover, promotional media affects sales turnover and product quality affects sales volume. Digital marketing, promotional media and product quality simultaneously affect sales turnover. Keywords : Digital Marketing, Promotional Media, Product Quality And Sales Turnover.
Preferensi Konsumen Dalam Memilih Cafe Di Kota Malang Menggunakan Analisis Konjoin Anggi Triutami; Pardiman Pardiman; Mohammad Rizal
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract Cafe is a place to relax and can buy some foods and drinks that are identical to tables and chairs. This study aims to determine the order of consumer preferences regarding the combination of attributes and attribute levels in choosing a cafe in Malang City. This research was conducted on 96 respondents who visited or who had visited a cafe. This research method uses conjoint analysis with a sampling technique that is purposive sampling and the type of research is quantitative descriptive. There are six attributes used in this study, each with three attribute levels. The results of this study obtained the order of attribute combinations and attribute levels regarding consumer preferences in choosing cafes in Malang City, namely the price of Rp. 10,000-Rp. 15,000, location close to residence, outdoor cafe atmosphere, wifi facilities, responsive service, and products with menu sizes that match the price. Keywords: Consumer Preference, Cafe, Conjoint Analysis
Pengaruh Brand Awareness, Perceived Quality Dan Harga Terhadap Keputusan Pembelian Pada Labore Eatery Coffee Kota Malang Nadia Surya Safitri; Abdul Kodir Djaelani; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This studyied aimed to determine the effects of brands images, the product’s qualities and priced on product purchased decision’ Labore Eatery Coffee Malang City. The location of this research was carried out on Labore Eatery Coffee who became consumers of Labore Eatery Coffee Malang City. This research is a quantitative research. This research uses a case study method where data is obtained by distributing questionnaires to Labore Eatery Coffee who were selected by purposive sampling. Determination of the number of samples using the Maholtra formula and the results obtained were 95 respondents. Data were analyzed using multiple linear regression test and determination test. Based on the results of data analysing of the result to the F test indicate that brands imaged, producted qualitied and priced have a significant dan positive effects on purchasing decisions and affect purchasing decisions for Labore Eatery Coffee products in Malang City. Furthermore, the resulting of the point of t-test indicates that branding imaged, producting qualities and priced partially have significant and positive effecting on purchased decisioned to Labore Eatery Coffee products in Malang City. The results of the determination test show that the percentage is 69.1%, which is where purchasing decisions can be influenced by brand image, product quality and price. Management should pay more attention to consumer attitudes and behavior in the purchase stage, one of which is by providing good quality products so that consumers will easily buy Labore Eatery Coffee products more precisely and quickly. Keywords: Purchase Decision, Brand Awareness, Perceived Quality, Price
Pengaruh Employee Engagement dan Organizational Citizenship Behavior (OCB) Terhadap Kepuasan Kerja (Studi Kasus Pada Karyawan Angrumba) Nurjiddah M Hi Yusuf; Budi Wahono; Eris Dianawati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abtract This study aims to determine the effect of employee engagement and organizational citizenship behavior (OCB) on job satisfaction. The population in this research is an employee of  angrumba madiun regency. The sample used is as many as 36 employees. Data was taken by using a questionnaire method. The data analysis method used is simple regression analysis with the help of SPSS software version 14 (Statistical Products and Service Solutions version 14). The test data used is a partial hypothesis test (t). The results showed that partially employee engagement variable (sig = 0.048) and organizational citizenship behavior (OCB) (sig = 0.001) had an effect on job satisfaction. Keywords: Employee Engagement, Organizational Citizenship Behavior (OCB) And Job Satisfaction
Pengaruh Profitabilitas, Ukuran Perusahaan, Struktur Aktiva, Dan Likuiditas Terhadap Struktur Modal Pada Perusahaan Makanan Dan Minuman Periode 2018-2020 Ragil Fananda Sofyan; Budi Wahono; Aleria Irma Hatneny
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 08 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstrak Financial decisions related to capital or funds in the company. Capital is business capital that is the basis for running a business. Decisions that are closely related to the selection of financing sources that come from and can affect the value of the company. This study aims to examine and analyze the effect of profitability, firm size, asset structure, and liquidity on capital structure. The object of this research is food and beverage companies listed on the Indonesia Stock Exchange during the period 2018-2020. This type of research is causative. The population in this study are food and beverage companies listed on the Indonesia Stock Exchange for the 2018-2020 period as many as 26 companies and a sample of 14 companies. The sampling method is purposive sampling, so the number of units of analysis is 42 observations. The method of data analysis is through multiple linear regression analysis. The results showed that profitability, firm size, asset structure, and liquidity simultaneously had a significant effect on capital structure. Partially, liquidity has a significant effect on capital structure, while profitability, firm size and liquidity have no significant effect on capital structure. Keyword : Profitability, Size COmpany, Asset Structure, Liquidity, Capital Structure

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