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INDONESIA
Journal of Social Science
Published by Ridwan Institute
ISSN : 27209938     EISSN : 27215202     DOI : 10.46799
Core Subject : Science, Social,
Chemistry Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences
The Journal of Social Science is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published bimonthly once by Ridwan Institute The Journal of Social Science provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of social sciences, ranging from Management, Economics, Culture, Law, Geography, and Education that belong to the social context.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1 Documents
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Search results for , issue "8-20" : 1 Documents clear
Analysis of Consumer Characteristics and Conditions of Mass Transit With The BTS (BUY THE SERVICE) Scheme on The Gresik-Lamongan Route BTS Diah Mega Alfianti; Hani Teki Tjendani; Budi Witjaksana
Journal of Social Science 8-20
Publisher : Syntax Corporation Indonesia

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Abstract

The transportation sector plays a vital role in supporting urban residents' daily activities and improving their quality of life. It encompasses two critical components: facilitating movement and physically relocating goods and passengers from one place to another. Public transportation systems are essential for enhancing urban mobility, reducing traffic congestion, and promoting environmental sustainability. This study focuses on analyzing the condition and service quality of the public transportation system operated under the Buy The Service (BTS) scheme on the Gresik-Lamongan route. The research employs a mixed-methods approach, combining primary data gathered through questionnaires distributed to passengers and field observations with secondary data obtained from the East Java Provincial Transportation Office, Gresik Regency Transportation Office, and Lamongan Regency Transportation Office. Using the Importance Performance Analysis (IPA) method, this study evaluates key service attributes to identify gaps between passenger expectations and actual service delivery. The findings reveal that the Transjatim Corridor IV route serves a 53-kilometer journey with an estimated travel time of 1 hour and 40 minutes. It operates with 14 buses and 1 spare fleet and is equipped with safety features such as seat belts, fire extinguishers, and glass-breaking hammers. The service is popular among various demographics, including students, workers, and tourists, due to its affordability, comfort, and strategic connectivity. However, certain service indicators, such as fleet availability, punctuality, and cleanliness, require improvements to better meet passenger expectations. This research highlights the importance of continuous evaluation and enhancement of public transportation services to achieve optimal satisfaction and operational efficiency. The results provide valuable insights for policymakers and transportation operators in designing strategies to improve the quality of mass transit services, ensuring they are safe, efficient, and accessible to all user groups.

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