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Gerry
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gerry@stpmanado.ac.id
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Hospitality@stpmanado.ac.id
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INDONESIA
Hospitaliti
Published by Sekolah Tinggi Ilmu Pariwisata Manado
ISSN : -     EISSN : 29645174     DOI : -
Core Subject : Social,
Social Sciences
Jurnal Hospitaliti adalah jurnal yang memuat hasil-hasil studi tentang perhotelan baik teori maupun praktek ataupun konsep perencanaan, pengelolaan dan pengembangan industrri perhotelan termasuk segala sesuatu yang berhubungan dengan oprasional industry perhotelan misalnya sistem informasi kantor depan, marketing, pemasaran hotel dan lain sebagainya. Semua konsep pengembangan tersebut diharapkan akan memberikan kontribusi terhadap model pengembangan industry perhotelan yang berkelanjutan.
Arjuna Subject : Umum - Umum
Articles 36 Documents
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ANALISIS KINERJA STAFF BANQUET SECTION DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN DI HOTEL SWISS BELL MALEOSAN MANADO Bet El Lagarense; Sony Wijanarko
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aimed to analyze, quantify and explain the effects of banquet section staff performance on service quality in Swissbell Maleosan hotel Manado. This study used observational techniques, surveys and interviews. Method of sampling was random sampling. The final results of this study were obtained using simple linear regression analysis calculation. After doing research we obtained a simple linear regression analysis with the equation Y = 50 + 0.3 X showing that each time there is an increment to the unit of variable X ( Banquet Staff Section Performance), there will be an increase in variable Y( Service Quality ) with a value of 50. For the determinant coefficient r2 = 0.36 or 36%. This suggests that the increase in service quality caused by Banquet Staff Section Performance is 36%. While 64% is caused by other factors not studied by the researchers such as equipment, lack of effective service system and the unavailability of food menu. Hotel Management of Swiss Bell Hotel Maleosan Manado must continue to improve the performance of banquet staff section to be positive as the above assessment can continue to survive and even grow.
PENGARUH TELEPHONE OPERATOR TERHADAP KEPUASAN TAMU DI HOTEL SINTESA PENINSULA MANADO Merry Adrah; Agus Walansendow
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The Effect of Telephone Operators on Guest Satisfaction at the Sintesa Peninsula Hotel Manado. The importance of Telephone Operators can be seen in the expression that they are the spearhead of the company, because Telephone Operators play a role as a mouthpiece between the hotel and outsiders. Its main task is to provide fast, friendly and courteous service to all parties who need telephone services. The voice must be in good rhythm and the words spoken must be clear, the intonation of the voice is full of friendliness and attention and always concentrate every time you speak. This study aimed to explain the general duties of telephone operators and to analyze how much influence the performance of telephone operator employees has on the standard operating procedures and job desks of telephone operators. In this study, the techniques used were observation, questionnaire and interview. The final results of the study after analyzing simple linear regression were Ŷ= 5.38 + 0.67X indicating that each increase in one unit of variable X (Telephone Operator Employee Performance) will cause a change in the increase in variable Y (Guest Satisfaction) of 0.67 as well on the contrary. The coefficient of determination r2 = 0.43 or 18.49%. This shows that the variation in the Telephone Operator Employee Performance variable caused by Guest Satisfaction is 18.49%.
PERANAN EXECUTIVE CHEF DALAM FOOD & BEVERAGE PRODUCTION DEPARTEMENT UNTUK MENANGANI BANQUET EVENT DI HOTEL FORMOSA MANADO Sony Wijanarko; Agus Walansendow
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The working relationship between the Food & Beverage Product or Kitchen and the Banquet Service in general is that the kitchen section handles the food processing process while the Banquet Service section handles the food service process (service), if the two parts work together well then the goals that have been set together will go well, in this case, the goal is to organize a Banquet Event. In this study, the authors conducted research on Hotel Formosa Manado, which is a two-star hotel (**) in the category of business hotel located in the shopping complex of the Bahu Mall Boulevard. By focusing only on one variable that is measured, namely the Role of the Executive Chef in the Banquet Event at the Formosa Manado Hotel. The data obtained were analyzed descriptively qualitatively, that is, describing and explaining the circumstances under study systematically on how the role of the Executive Chef in the Banquet Event at Hotel Formosa Manado for 5 months. Based on the description of the results of the analysis in writing this skripsi, the writer can conclude that in the process of handling banquet events, a solid work team is needed, starting from the first time the customer meets with sales marketing, in this case, the banquet coordinator until function sheets are made and distributed to the department responsible for implementing the banquet event.
PENGARUH KUALITAS MAKANAN DAN MINUMAN TERHADAP KEPUASAN TAMU PADA RESTAURANT DI MANADO QUALITY HOTEL Sony Wijanarko; Merry Adrah; Gerry Kadamehang
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The Effect of Food and Beverage Quality on Guest Satisfaction at Restaurant in Manado Quality Hotel. This study aimed to measure, analyze and explain the effect of Food and Beverage quality on guest satisfaction at Manado Quality Hotel Restaurant. Data were collected using observation, interviews, questionnaires and documentation. The sample was taken using random sampling and the analytical method used was regression analysis and correlation coefficient to calculate how strong the influence between variable (X) and variable (Y). The final results of the study after calculating the determinant coefficient r2 = 0.493929 or 49.39% indicating that there is an effect of the quality of food and beverages on guest satisfaction of 49.39% and the remaining 50.61% is a variable change caused by factors which were not observed.
IMPLEMENTASI AMERICAN SERVICE DAN PENGARUHNYA TERHADAP KEPUASAN TAMU PEPITO RESTAURANT DI MANADO QUALITY HOTEL Bet El Lagarense; Sony Wijanarko
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Implementation of American Service and Its Impact on Pepito Restaurant Guest Satisfaction at Manado Quality Hotel. The aims of this study were to measure, analyze, and explain the effect of American Service implementation on Pepito Restaurant guest satisfaction at Manado Quality Hotel. This research used observation, survey and interview techniques. The sampling method applied was random sampling and the method of analysis used was simple linear regression analysis where variable X (American Service) and variable Y (Guest Satisfaction) with the equation Y'=a+bX and analysis of the correlation coefficient to calculate how strong the relationship between variables X and variables Y. The final results of this study after analyzing the simple linear regression was an equation where Y' = 5.24 + 0.92X indicating that every one-time increase in the American Service (variable X) will cause a change in the increase in the variable Y( guest satisfaction ) as much as 0.92 vice versa. The correlation coefficient (r) = 0.71 and close to 1 means that there is a strong positive influence between the variable X (American Service) on the variable Y (guest satisfaction) and for the determinant coefficient (r2) of 50.80% indicating that there is an influence on the implementation of American service on guest satisfaction and 49.20% is a variable change caused by a lack of good work coordination between waiters/waitresses.
KEDISIPLINAN KARYAWAN DAN PENGARUHNYA TERHADAP KUALITAS KERJA PADA MANADO QUALITY HOTEL Walansendow, Agustinus; Mananeke, Lisbeth; Pasambe, Yorisal
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The aim of this research is to analyze, measure and explain employee discipline and its influence on work quality at the Manado Quality Hotel. In this research, the techniques used were observation, surveys and interviews. The sampling method was taken at random or random sampling and the analysis method used was simple linear regression analysis where the variable (X) Employee Discipline and the variable (Y) Work Quality with the equation Y'=a+bX and correlation coefficient analysis to calculate how strong the relationship is. between variable (X) and variable (Y).The final results of this research after carrying out simple linear regression analysis calculations obtained an equation where Y' = 3.46 + 0.98 and vice versa. Determinant coefficient r2 = 0.4624 or 46.24%. This shows that there is a strong influence on work quality, 46.24% and 53.76% are changes in variables caused by factors that are not researched, such as management policies and employee work system settings.
PENGARUH KUALITAS PELAYANAN PASTRY SECTION TERHADAP MINAT BELI TAMU DI SINTESA PENINSULA HOTEL Sendow, Jelly; Martini, Sri; Ando, Aurellio X. L.
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to determine the Effect of Pastry Section Service Quality on Guest Buying Interest at Sintesa Peninsula Hotel Manado. The research method used is the Quantitative Method, with data analysis techniques Simple Linear Regression. The population in this study were hotel guests, with a sample of sixty guests at the Sintesa Peninsula Hotel Manado. The results of the study prove that the Pastry Section Service Quality has a positive and significant effect on Guest Buying Interest with an F-count value of 53.975 and a significance of 0.000. This shows that the better the quality of service, the more guests' buying interest will increase. The conclusion of this study is the quality of service and has a significant influence on the Buying Interest of Guests at Sintesa Peninsula Hotel Manado. The advice given is that Sintesa Peninsula Hotel Manado maintains or improves the quality of its services so that guests have a high buying interest in the services that have been provided, and always update and arrange facilities at Sintesa Peninsula Hotel Manado.
MODEL PENGEMBANGAN PAKET TRAINING BAGI KARYAWAN PENYEDIA JASA AKOMODASI DI KABUPATEN MOROWALI UTARA PROVINSI SULAWESI TENGAH Lagarense, Bet El; Wijanarko, Sony; Maukeno, Dinda A. N.
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Hotels are one of the main destinations for guests not only because of the management used but the service strategy for guests is very important, namely how to impress customers with the service provided by employees. The question for us is whether it is true that the level of customer comfort and satisfaction is determined by hotel class? That the higher the class of the hotel, the more satisfied customers are? The question above can be said to be correct and it can also be said to be wrong, because it can be said that one of the factors that plays the most role in customer satisfaction and comfort is the service they receive when using hotel facilities, so in this case it can be said that the completeness of hotel facilities and service support provided The goodwill of the employees will have a good impact on customer satisfaction and the image of the hotel itself in the eyes of customers. In North Morowali Regency itself there are several inns, hotels and motels which are still lacking in terms of service.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI MANADO QUALITY HOTEL Wijanarko, Sony; Lieke, Johny; Makakombo, Esterlita
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to find out how the Effect of Service Quality and Facilities on Guest Satisfaction at Manado Quality Hotel. The research method used is quantitative method, with multiple linear regression data analysis techniques. The population in this study were hotel guests, with a sample of 30 guests at Manado Quality Hotel. The results of the study proved that the Quality of Service and Facilities had a positive and significant effect on Guest Satisfaction with a regression coefficient value of 3,225 and a significance of . This shows that the higher the Quality of Employee Service, the higher the Guest Satisfaction. The facility has a positive and significant effect on Guest Satisfaction with a regression coefficient value of 8.738 and a significance of 0.000. This shows that the better the facilities available at the hotel, the better the Guest Satisfaction will be. Quality of Service and Facilities has a significant influence on Guest Satisfaction with an F-count value of 161,471 and a significance of 0.000. This shows that the better the Quality of Service and Facilities, the more Guest Satisfaction will increase. The conclusion of this study is that the Quality of Service and Facilities has a significant influence on Guest Satisfaction at Manado Quality Hotel. The advice given is that Manado Quality Hotel must provide good service in accordance with applicable Standard Operating Procedures and Complete some of the Facilities needed by Guests to increase guest satisfaction during the stay.
PENGARUH KUALITAS PELAYANAN BELLBOY TERHADAP KEPUASAN TAMU DI HOTEL NOVOTEL MANADO Martini, Sri; Lagarense, Bet El; Walandouw, Lindo
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The purpose of conducting this research is to analyze the influence of bellboy service on guest satisfaction at Manado Novotel Hotel. In this research, the writer used a quantitative research method with two kinds of sources in collecting the data. That is the primary source and secondary source. In an analysis of this research, the writer used a simple linear regression formula. The primary data was derived from the questionnaire’s distribution to the sample of 30 respondents who were hotel guests in the Manado Novotel Hotel. The secondary data was derived from various internet sources, books, and journals. The result of this research shows that the quality of service has a significant impact on guest satisfaction both variables have a positive and powerful impact. When the quality of service increases, so will guest satisfaction.

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