cover
Contact Name
Ayu Lestari
Contact Email
publisheralmakki@gmail.com
Phone
+628975989809
Journal Mail Official
publisheralmakki@gmail.com
Editorial Address
Penambangan, Kec. Sedong, Kabupaten Cirebon, Jawa Barat 45189
Location
Kab. cirebon,
Jawa barat
INDONESIA
Al Makki Health Informatics Journal
Published by Al-Makki Publisher
ISSN : 30256518     EISSN : 30250501     DOI : -
Core Subject : Health,
l Makki Health Informatics Journal is an open-access scientific peer-review journal publishing. The Al Makki Health Informatics Journal focuses on exchanging information relating to intelligent computing and health informatics applied in industry, hospitals, government, and universities. All articles should include a validation of the idea presented, e.g. through case studies, experiments, or systematic comparisons with other approaches already in practice. Two types of papers are accepted: (1) A short paper that discusses a single contribution to a specific new trend or a new idea, and; (2) A long paper that provides a survey of a specific research trend using a systematic literature review (SLR) method, as well as a traditional review method. Topics of interest include, but are not limited to: Electronic health record E-Health Information Medical Image Processing & Techniques Data Mining in Healthcare Bioinformatics & Biostatistics Mobile applications for patient care Medical Image Processing & Techniques Hospital information systems Document handling systems Electronic medical record systems Standardization, and systems integration ICT in health promotion programmes e-health Guidelines and protocols E-learning & education in healthcare Telemedicine Software- Portals-Devices & Telehealth Public health & consumer informatics Data Mining & Knowledge Discovery in Medicine ICT for Patient empowerment ICT for Patient safety Medical Databanks-Databases & Knowledge Bases Healthcare Quality assurance Nursing Informatics Evaluation & Technology Assessment Home-based eHealth Health Management Issues Health Research Health Economics Issues Statistical Method for Computer Medical Decision Support Systems Medical Informatics or medicine in general Organizational, economic, social, clinical impact, ethical and cost-benefit aspects of IT applications in health care.
Articles 81 Documents
The Effect of Using a Health Chatbot for Diabetes Consultation on Patient Satisfaction and Lifestyle Management Fitriyanti, Elvira
Al Makki Health Informatics Journal Vol. 4 No. 1 (2026): Al Makki Health Informatics Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/9w2fna33

Abstract

This study aims to analyze the effect of health chatbot usage on patient satisfaction and lifestyle management in type 2 diabetes patients. The background of the study is based on the increasing prevalence of diabetes in Indonesia and the limited medical personnel, which cause patients to not always receive continuous support. Health chatbots are seen as an innovative solution based on artificial intelligence (AI) that can provide information, education, and reminders interactively. The research method used a quantitative approach with an explanatory survey design involving 220 respondents with type 2 diabetes in urban areas of Indonesia. Data were collected through a Likert-scale-based questionnaire, semi-structured interviews, and observations of patient interactions in digital health communities. Analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationship between variables. The results showed that chatbot usage had a significant positive effect on patient satisfaction (β=0.338, p<0.001) and lifestyle management (β=0.206, p<0.01). Patient satisfaction also significantly influenced lifestyle management (β=0.285, p<0.001) and partially mediated the effect of chatbots on lifestyle (β=0.097, 95% CI [0.043–0.165]). These findings confirm that health chatbots have the potential to become an integral part of digital healthcare services, although their impact on patient physical activity is still limited.