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Journal of Information Systems Management and Digital Business
Published by Yayasan Nuraini Ibrahim Mandiri
ISSN : -     EISSN : 30261449     DOI : https://doi.org/10.59407/jismdb.v1i1.105
Core Subject : Economy, Science,
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Journal of Information Systems Management and Digital Business (JISMDB) is a national journal for scientific research, thinking, and critical-analytical studies on computer science, information systems, and digital business research. Journal of Information Systems and Business Management (JISMDB) Publishes papers periodically Four times a year, namely January, April, July, and October. We will process all receipts of the script in a double-blind review by Bestari partners. The manuscript must be in INDONESIA or ENGLISH. e-ISSN: 3026-1449. DOI Prefix : 10.59407
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 115 Documents
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BEYOND SERVICE QUALITY: TRUST-BASED LOYALTY IN BEAUTY CLINIC SERVICES Patwayati Patwayati; Agussalam Syahrir; Adwi Adwi
Journal of Information Systems Management and Digital Business Vol. 3 No. 3 (2026): April
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i3.3793

Abstract

Customer loyalty has become a critical issue in beauty clinic services, where customers evaluate not only service performance but also the credibility, safety, and trustworthiness of the provider. This study examines the effects of service quality and customer trust on customer loyalty among beauty clinic customers in Kendari, Indonesia. Drawing on service quality theory and relationship marketing theory, this study positions service quality as a functional evaluation mechanism and customer trust as a relational confidence mechanism in explaining customer loyalty. A quantitative survey was conducted involving 77 beauty clinic customers, and the data were analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 4. The findings show that both service quality and customer trust positively contribute to customer loyalty. Customer trust has a stronger effect than service quality, indicating that loyalty in beauty clinic services is shaped more by customers’ confidence in the clinic’s competence, honesty, safety, and care orientation than by service performance alone. The theoretical contribution of this study lies in extending service marketing literature by demonstrating that customer loyalty in risk-sensitive and experience-based services is better explained through the integration of functional service evaluation and relational trust. Practically, the findings suggest that beauty clinic managers should strengthen customer retention strategies by improving service quality while prioritizing transparent communication, professional competence, safe procedures, and consistent trust-building practices.
STUDENT LOYALTY IN PRIVATE HIGHER EDUCATION: SERVICE QUALITY AND INSTITUTIONAL IMAGE Patwayati Patwayati; Abdul Latif; Adwi Adwi
Journal of Information Systems Management and Digital Business Vol. 3 No. 3 (2026): April
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i3.3794

Abstract

This study examines the effects of educational service quality and institutional image on student loyalty, with perceived value positioned as a moderating variable, in private higher education institutions in Kendari City, Indonesia. Drawing on service marketing and relationship marketing perspectives, this study argues that student loyalty is shaped not only by functional service experiences but also by reputational and value-based evaluations. A quantitative cross-sectional survey was conducted involving 70 students from private higher education institutions. Data were collected using a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS 4. The findings reveal that educational service quality has the strongest positive effect on student loyalty, indicating the importance of reliable academic services, lecturer competence, administrative responsiveness, learning facilities, and digital academic support. Institutional image also positively influences student loyalty, suggesting that reputation, credibility, graduate image, and academic image are strategic assets for private higher education institutions. Perceived value contributes to student loyalty, although its moderating role requires cautious interpretation. The study contributes to higher education service marketing by positioning student loyalty as a relational outcome shaped by service quality, institutional image, and perceived value. Practically, private higher education institutions should strengthen service responsiveness, institutional credibility, and value-based student experiences to enhance loyalty.
THE EFFECT OF COMPANY SIZE, PROFITABILITY, AND SOLVENCY ON AUDIT DELAY IN COMPANIES Sri Wahyuni; Netty Herawaty; Achmad Hizazi
Journal of Information Systems Management and Digital Business Vol. 3 No. 3 (2026): April
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i3.3800

Abstract

This study aims to analyze the effect of firm size, profitability, and solvency on audit delay using the Systematic Literature Review (SLR) method. The study employed 15 articles published during the 2021–2026 period obtained from Google Scholar. The results indicate that most studies found that firm size and profitability tend to reduce audit delay, while solvency tends to prolong audit delay. A total of 10 articles supported the effect of firm size on audit delay, 8 articles supported the effect of profitability, and 9 articles supported the effect of solvency. Meanwhile, several other studies reported insignificant results due to differences in industry characteristics, operational complexity, and the quality of the company’s internal control systems. This study demonstrates that audit delay is influenced not only by the company’s financial condition but also by the effectiveness of corporate governance and the company’s audit process.
THE INFLUENCE OF EMPLOYEE VOICE ON EMPLOYEE PERFORMANCE THROUGH TRUST IN SUPERVISORS Merdi Loi; Syaifuddin Syaifuddin; Sofiyan Sofiyan
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.3980

Abstract

The main objective of this study is to determine the role of trust in supervisors in mediating the influence of employee voice on employee performance at the Harbormaster's Office and the Belawan Main Class Port Authority. The analytical method used in this study was Structural Equation Modeling (SEM) based on SmartPLS version 3. The study population consisted of 299 employees, who were also sampled using a total sampling technique. The results showed that employee voice directly had a positive and significant effect on trust in supervisors. Furthermore, employee voice and trust in supervisors had a positive and significant effect on employee performance. Furthermore, trust in supervisors played a significant role in mediating the influence of employee voice on employee performance. The implications of this research suggest that encouraging employees to voice their opinions can strengthen their trust in their superiors. Ultimately, these factors can improve employee performance and support achievements in the port or maritime services sector.
THE EFFECT OF COMPETENCY ON LECTURERS' PERFORMANCE WITH ORGANIZATIONAL CULTURE AS AN INTERVENING VARIABLE Sabar Dumayanti Sihombing; Syaifuddin Syaifuddin; Fajar Rezeki Ananda Lubis
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.3981

Abstract

The decline in lecturer quality is undoubtedly caused by various internal and external factors. This study will examine the effect of competency on lecturer performance, with organizational culture as an intervening variable at universities in Pematangsiantar. The research method used a quantitative approach. Data analysis was conducted using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the aid of SmartPLS software. The sample size was 220. The results of the study show that Organizational Culture (Z) affects Lecturer Performance (Y), with Original Sample (O) = 0.420, T Statistic = 4.416 > 1.96, and P Value = 0.000 < 0.05. This means that organizational culture affects lecturer performance at universities in Pematangsiantar. Similarly, Competence (X) affects Organizational Culture (Z), with Original Sample (O) = 0.334, T Statistic = 3.706 > 1.96, and P Value = 0.000 < 0.05. This means that competence affects Organizational Culture. Furthermore, Competence (X1) affects Lecturer Performance (Y), with Original Sample (O) = 0.244, T Statistic = 3.610 > 1.96, and P Value = 0.000 < 0.05. This means that competence affects Lecturer performance at universities in North Sumatra. Therefore, it can be concluded that organizational competence and culture are necessary for optimal lecturer performance.
THE EFFECT OF PROACTIVE PERSONALITY ON WORK PRODUCTIVITY Susan Novrini; Syaifuddin Syaifuddin; Fajar Rezeki Ananda Lubis
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.4089

Abstract

The productivity or decline in the quality of a company is often caused by various internal and external sectors of the institution itself. The decline in the quality of a company is inseparable from the role of leaders and employees who work in it. This is because the role of employees is very important in a company. This study examines the effect of proactive personality on work productivity at PT Perkebunan Nusantara III. The sample size was 292 respondents, selected using purposive sampling. Data analysis used Structural Equation Modeling - Partial Least Square (SEM PLS). The results showed that proactive personality directly affects work productivity with a T statistic of 4.618, greater than 1.96, with a p value of 0.000, less than 0.05. The magnitude of the influence of proactive personality on work productivity is 0.234, or 23.4%. Therefore, several practical implications are needed for company management, including the need to foster employee involvement and encourage employee initiative and proactivity.
THE INFLUENCE OF AUTHENTICITY ON TOURIST LOYALTY AT LAUT TAWAR LAKE Ahmad Jajuli; Syaifuddin Syaifuddin; Sofiyan Sofiyan
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.4090

Abstract

Tourism destination management is crucial for ensuring visitors feel comfortable and are interested in returning. This study aims to analyze the influence of authenticity on tourist loyalty. The analysis method used is Structural Equation Modeling (SEM) using SmartPLS. The sample was calculated using the Slovin formula, resulting in 470 respondents. The analysis results show that authenticity also has a direct influence on tourist loyalty (Y), with positive coefficients of 0.195, 0.219, and 0.196, respectively. Overall, these findings contribute to the understanding of the influence of digital and cultural elements on tourist loyalty and emphasize the important role of social media in influencing tourist decisions. In addition, the authenticity of a tourist area must be maintained to ensure loyal tourists return to Lake Lau Kawar.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE Nurul Hikmatul Alawiyah; Yusniar Lubis; Fajar Rezeki Ananda Lubis
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.4177

Abstract

Improving the performance of a state institution is inseparable from leadership and employee performance factors. The main objective of this study is to determine the effect of Transformational Leadership on the Performance of ASN Employees in the North Padang Lawas Regency Work Unit. The analytical method used in this study is Structural Equation Modeling (SEM) based on SmartPLS. The study population is ASN Employees in the North Padang Lawas Regency Work Unit. Sampling was carried out by selecting a portion of the population so that the results of the analysis can be used to draw conclusions that apply to the entire population. The sampling technique used is cluster random sampling, and the calculation of the number of samples uses the Slovin formula, so that 369 samples were selected proportionally. The Effect of Transformational Leadership on Employee Performance. The analysis shows that Transformational Leadership has a positive effect on employee performance with a coefficient of 0.241, a t-statistic of 2.829, and a p-value of 0.005. The results of the study indicate that there is an influence of Transformational Leadership on Employee Performance. So it can be said that Transformational Leadership is very important to be implemented in the North Padang Lawas Regency Work Unit. This study found that Transformational Leadership is a part that can make employees more enthusiastic about working.
PEMANFAATAN EXECUTIVE SUPPORT SYSTEM DAN BIG DATA ANALYTICS DALAM MENDUKUNG KINERJA MANAJERIAL: STUDI LITERATUR SISTEMATIS Amilat Aidina; Aprilia Sapitri; Sang Ayu Priyanka Kieren Sutyandi; Erislan Erislan
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.4111

Abstract

Perkembangan transformasi digital mendorong organisasi memanfaatkan Executive Support System (ESS) dan Big Data Analytics (BDA) untuk meningkatkan kualitas pengambilan keputusan strategis. Meskipun demikian, penelitian mengenai kedua teknologi tersebut masih didominasi oleh pembahasan secara terpisah sehingga hubungan integratif keduanya belum banyak disintesis. Penelitian ini bertujuan menganalisis peran ESS dan BDA dalam mendukung pengambilan keputusan strategis serta menyusun kerangka konseptual integrasi kedua teknologi tersebut. Penelitian menggunakan metode Systematic Literature Review (SLR) dengan mengacu pada pedoman PRISMA. Proses penelusuran literatur dilakukan melalui basis data Google Scholar, Scopus, ScienceDirect, IEEE Xplore, dan Garuda, dengan rentang publikasi tahun 2016–2025. Berdasarkan proses identifikasi, penyaringan, dan seleksi, diperoleh 32 artikel yang memenuhi kriteria inklusi untuk dianalisis. Hasil sintesis menunjukkan bahwa BDA berperan sebagai kapabilitas analitik yang menghasilkan wawasan strategis melalui pengolahan data berskala besar, sedangkan ESS berfungsi sebagai media visualisasi informasi yang mendukung interpretasi hasil analisis oleh manajemen puncak. Integrasi ESS dan BDA terbukti meningkatkan kecepatan, akurasi, serta efektivitas pengambilan keputusan sekaligus mendorong penerapan data-driven decision making. Kontribusi ilmiah penelitian ini terletak pada penyusunan kerangka konseptual integrasi ESS–BDA yang menjelaskan hubungan antara analytics layer dan presentation layer sebagai dasar pengembangan sistem pendukung keputusan strategis berbasis data pada organisasi
TANTANGAN ETIKA DAN KEAMANAN DATA DALAM INTEGRASI BIG DATA SEKTOR PUBLIK Hikmah Widiawati; Keke Dana Fiscarina; Erislan
Journal of Information Systems Management and Digital Business Vol. 3 No. 4 (2026): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jismdb.v3i4.4156

Abstract

The integration of information systems and big data in the public sector creates opportunities to improve government service quality, operational efficiency, and data-driven decision-making. However, rapid technological adoption generates increasingly complex challenges related to data ethics and citizen information security, particularly amid the growth of generative artificial intelligence and hybrid cloud computing. This study aims to identify, analyze, and map the ethical and data security challenges faced by public institutions in adopting integrated big data ecosystems. The study employed a systematic literature review (SLR) with a qualitative descriptive approach, examining 58 relevant scientific publications published between 2020 and 2025. The literature was analyzed using thematic synthesis through systematic coding, categorization, and grouping of recurring findings into major themes. The findings identify five major challenges: (1) privacy violations arising from mass data collection and citizen profiling without explicit consent; (2) increased cybersecurity risks within integrated information infrastructures; (3) algorithmic bias and unfairness in AI-based automated decision-making; (4) gaps in the implementation of personal data protection regulations at the regional level; and (5) weak cross-institutional data governance. Unlike previous reviews that tend to examine data ethics, cybersecurity, or digital transformation separately, this study develops an integrated framework linking ethical challenges, security risks, regulatory gaps, and governance weaknesses. This contribution provides a comprehensive foundation for future research and policy development. The study recommends strengthening data governance, implementing Privacy by Design and Security by Default, adopting AI ethics frameworks, and developing human resource capacity.

Page 11 of 12 | Total Record : 115

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