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JTH: Journal of Technology and Health
Published by CV Fahr Publishing
ISSN : -     EISSN : 30251168     DOI : https://doi.org/10.61677/jth.vi.65
Core Subject : Health,
Health Professions Medicine & Pharmacology Nursing
The journal publishes writings on: Electrical Engineering such as: Signal Processing, Electronics, Electrical, Telecommunication, Instrumentation & Control, and Computing and Informatics. Automotive Engineering and Automotive Vocational Education such as: Automotive Engines (Petrol, Diesel, Electric, Hybrid, Gas/LNG), Drive System, Clutch and Cruise Control, Transmission (Toptronic Automatic, Direct Gear Automatic, CVT Automatic), Tranaxle, Chassis, Brakes (Conventional, ABS and ESP), Traction Control System, Electric Power System, Steering (Hydraulic, Autonomous, Four Wheel Drive), Advanced Driver Assistance Systems, Suspension (Active, Passive, Semi-active and Passive), Tires and Wheels, Frame, Electrical and Instrumentation, Systems Lighting and Signs, Instrumentation System Clusters, Filling and Strater Systems, System Networks Inverters, Electric Motor Converters, Batteries and Battery Management Systems, Control Systems (Conventional and Intelligent), Vehicle to Vehicle (V2V) Integration, Vehicle to Infrastructure (V2I), Air Conditioning and Heating, Body Design and Repair, Application Development and Smart Technology in Automotive, Evaluation of Automotive Engineering Education, Curriculum, Materials and Media of Automotive Engineering Education, and Management of Automotive Engineering Education. Nurses such as: Adult Nursing, Emergency Nursing, Gerontological Nursing, Community Nursing, Mental Health Nursing, Pediatric Nursing, Maternity Nursing, Nursing Leadership and Management, Complementary and Alternative Medicine (CAM) in Nursing, and Education in Nursing. Pharmaceuticals Sciences such as: Pharmacology and Toxicology, Pharmacokinetics, Community and Clinical Pharmacy, Pharmaceutical Chemistry, Pharmaceutical Biology, Pharmaceutics, Pharmaceutical Technology, Biopharmaceutics, Pharmaceutical Microbiology and Biotechnology, and Alternative Medicines. Sports and Exercise Sciences such as: anatomy, biomechanics, performance analysis, physiology, psychology, sports management, sports medicine, sports nutrition, health, and well-being, as well as coaching and talent identification and physical education. The Journal also publishes review articles and book reviews with the above themes.
Arjuna Subject : Kedokteran - Kedokteran (Lain-Lain)
Articles 72 Documents
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ADOPTION OF E - MEDICAL RECORDS ON PATIENT EXPERIENCES IN INDONESIAN PRIVATE HOSPITALS Rumondang, Patricia Rani; Young, Felina C.; Imelda, Imelda
JTH: Journal of Technology and Health Vol. 3 No. 3 (2026): January: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v3i3.751

Abstract

This study examines the adoption of Electronic Medical Records (EMR) and its impact on patient experience in Indonesian private hospitals, focusing on the mediating role of health service quality and patient safety. Based on the Information System Success Model (ISSM) and the Donabedian Outcome Process Structure framework, this study uses a quantitative survey design involving inpatients from two private hospitals in Central Java, Indonesia. Data were collected using a structured questionnaire compiled from validated measurement scales and analyzed through Partial Least Squares Structural Equation Modeling (PLS SEM). EMR adoption is measured through indicators of timeliness, accessibility, completeness, accuracy, and clinical decision-making support. Healthcare quality is measured by the SERVQUAL dimension, patient safety based on the International Patient Safety Goals (IPSG) and KARS standards, and patient experience using the Picker Institute's multidimensional framework. The results showed that the adoption of EMR significantly improved the quality of healthcare services (β = 0.756, p < 0.001) and patient safety (β = 0.725, p < 0.001), while directly improving the patient experience (β = 0.224, p < 0.001). Patient safety positively mediated the relationship between EMR adoption and patient experience (β = 0.282, p = 0.002), while quality of service showed a negative mediating effect (β = −0.248, p = 0.006) indicating a possible challenge of the workflow or adaptation process. The study concludes that EMR adoption plays a role as a strategic enabler that connects safety, quality, and patient experience. Effective governance, staff competence, and user-centric system design are critical to optimizing digital transformation and strengthening patient-centered healthcare in Indonesia's private hospitals.
HOSPITAL IMAGE FORMATION: ASSESING THE EFFECT OF WEBSITE AND SERVICE QUALITY AS MEDIATED BY PATIENT SATISFACTION Gunawan, Yusuf; Young, Felina; Chio, Lilia; Baes, Sionnida; Co, Robert Y.; Manaligod, Hector; Yusuf, Arvel Hafiza A.
JTH: Journal of Technology and Health Vol. 3 No. 3 (2026): January: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v3i3.752

Abstract

With patient satisfaction as a mediating variable, this study investigates how website quality and service quality influence patient perceptions of hospitals. Conducted at Dr. Slamet Public General Hospital in Garut, Indonesia, the research employs a quantitative, explanatory design using structural equation modeling (SEM) to analyze data from 385 respondents. Website quality WEBQUAL is measured across seven dimensions usability, content, design, functionality, service interaction, trust, and interactivity while service quality is assessed using the SERVQUAL model. Patient satisfaction encompasses experience, communication, and accessibility, and hospital image includes perceived care quality, trust, brand reputation, and information accessibility. The results demonstrated that both website quality and service quality significantly enhance patient satisfaction. In turn, patient satisfaction positively influences hospital image, and also mediates the effects of website and service quality on hospital image. The study concludes that digital touchpoints, particularly hospital websites, play a strategic role in shaping patient perceptions and institutional reputation. Practical implications suggest that hospitals should integrate digital optimization with service excellence to foster patient satisfaction and build a competitive image. Limitations include the study’s cross-sectional design and localized scope, with recommendations for broader sampling and longitudinal analysis in future research.

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