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Muhammad Yunus
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m.yunus@polije.ac.id
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+6288803680040
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ijhitech@polije.ac.id
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Jl. Mastrip PO Box 164, Jember, Jawa Timur
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Kab. jember,
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International Journal of Healthcare and Information Technology
Published by Politeknik Negeri Jember
ISSN : -     EISSN : 30256933     DOI : 10.25047/ijhitech
Core Subject : Health, Science,
Computer Science & IT Public Health
International Journal of Healthcare and Information Technology (IJHITECH) is published by Politeknik Negeri Jember and managed by Health Information Management, Department of Health. IJHITECH a scientific journal, double blind peer reviewed and open-access journal. IJHITECH is an academic journal organized which focus and scope : medical record, health information management, health information system, health information technology, public health and information technology. IJHITECH provides open access to anyone so that the information and findings in these articles are useful for everyone. This journal article content can be accessed and downloaded for free, free of charge, following the creative commons license used.
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 5 Documents
 1 
Search results for , issue "Vol. 2 No. 2 (2025): January" : 5 Documents clear
Web-Based Clinical Teleconsultation for Mothers and Children at RSIA Muhammadiyah, Probolinggo City Ramadhani, Riska Isyraq; Roziqin, Mochammad Choirur; Wicaksono, Andri Permana; Yunus, Muhammad
International Journal of Healthcare and Information Technology Vol. 2 No. 2 (2025): January
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i2.6161

Abstract

Health services at RSIA Muhammadiyah Probolinggo City are currently provided face-to-face to patients who come directly to the hospital. This approach often leads to long queues in several polyclinics, resulting in discomfort and prolonged waiting times for patients. One solution to this problem is to utilize information technology through a website-based teleconsultation system for maternal and child health services. This research applied a research and development (R&D) approach using the waterfall development model. Data collection techniques included interviews, documentation review, and direct observation of existing services. The system design and development stages were carried out sequentially, covering analysis, design, implementation, testing, and deployment of the website-based teleconsultation platform. The resulting system is a web-based clinical teleconsultation application designed for maternal and child health services at RSIA Muhammadiyah Probolinggo City. The system provides features to support online consultations, including real-time chat and video consultations via Google Meet, to facilitate interaction between patients and healthcare professionals without requiring in-person visits. The development of this teleconsultation system is expected to improve the quality of online healthcare services at RSIA Muhammadiyah Probolinggo City. The use of teleconsultation can reduce patient queues, shorten waiting times, and enhance comfort for patients while also expanding access to maternal and child health services.
Analysis of Factors Causing Delays in Outpatient Medical Record Returns at Puskesmas Ajung Rahmadanti, Ainun Safira; Swari, Selvia Juwita; Nuraini, Novita; Vestine, Veronika
International Journal of Healthcare and Information Technology Vol. 2 No. 2 (2025): January
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i2.6162

Abstract

The rate of late returns of outpatient medical records at the Ajung Jember Health Center increased from 5.36% in July 2022–April 2023 to 20.07% in January–February 2024. Several factors are believed to contribute to these delays, including inadequate staff qualifications, the absence of rewards and punishments, suboptimal training, and ineffective implementation of standard operating procedures (SOPs). This study analyzes these delay factors using McCormick and Tiffin's performance theory, which considers both individual and situational factors. A qualitative research method was applied, with research subjects including the head of the puskesmas, registration officers, and other medical personnel. Data were collected through interviews, observations, and brainstorming sessions, and analyzed using data collection, data reduction, data presentation, and drawing conclusions. The results indicated that individual factors included the educational background of medical record officers and suboptimal application of punishment. Situational factors included a lack of training, inadequate SOP implementation, and ineffective expedition forms. It is expected that Puskesmas Ajung will conduct socialization with the officers involved in the return process, optimize the application of punishment, provide training related to medical record management (especially for staff involved in the return process), review the SOP, and add a borrowing date column as a monitoring tool.
Analysis of Factors Causing Noncompliance with Medical Record File Destruction Scheduling at Kalabahi Regional Hospital Olidela, Imanuel Nikson; Wijayanti, Rossalina Adi; Nuraini, Novita; Muflihatin, Indah
International Journal of Healthcare and Information Technology Vol. 2 No. 2 (2025): January
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i2.6163

Abstract

Destruction of medical records has not been carried out at Kalabahi Regional Hospital, resulting in the accumulation of medical record files that are not properly placed on storage shelves. This study aims to analyze the factors contributing to the mismatch in the scheduling of record destruction at Kalabahi Regional Hospital, based on the MOA (Motivation, Opportunity, Ability) performance theory. This research employed a qualitative approach, with problem-solving recommendations developed through brainstorming. The subjects in this study included the Head of the Medical Records Installation, the Head of the Medical Records Committee, and three filing officers. Data were collected through in-depth interviews, observation, documentation, and brainstorming sessions. Data validity was ensured using technique triangulation and source triangulation. The results of the study, based on the MOA performance theory, showed: Motivation factors included the absence of praise or reprimands from the head of the medical records installation to staff related to destruction activities. Opportunity factors included the lack of a designated room for destruction activities, insufficient filing shelves, the absence of an SOP for destruction, the absence of a dedicated destruction team, the lack of job descriptions for the destruction team, no budget planning for destruction activities, no preservation list, and no destruction tools. Ability factors included the officers' lack of practical skills and knowledge about destruction activities. Based on these findings, it is recommended to plan and implement training programs, provide praise and reprimands to filing staff regarding destruction activities, provide a designated room for destruction, increase the number of filing shelves, develop an SOP for destruction, establish a dedicated destruction team along with clear job descriptions, and allocate a budget for destruction activities.
Analysis of Factors Causing Delays in Inpatient Medical Record Returns at Hospital X Alfiansyah, Gamasiano; Anindhitya, Lutfi; Nurmawati, Ida; Rahagiyanto, Angga
International Journal of Healthcare and Information Technology Vol. 2 No. 2 (2025): January
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i2.6164

Abstract

The delay in the return of inpatient medical records at Hospital X reached 71.23% in February 2022. This indicates a persistently high delay rate that does not comply with the standard for returning inpatient medical records, which is 2 x 24 hours. The purpose of this study was to analyze the factors contributing to the late return of inpatient medical records using the WHO behavior theory. This research employed a qualitative approach, with data collected through interviews, observations, and documentation. The results showed that for the Thoughts and Feelings variable, the contributing factors were the lack of staff knowledge regarding the standard return time for inpatient medical records, as well as the fact that some staff had never attended training or seminars related to medical records. The Personal Reference variable was not identified as a contributing factor. For the Resources variable, there were no supporting facilities available in the medical record return process in each room, the SOPs did not include related units, had not been re-socialized, and were not available in every inpatient room. Regarding the Culture variable, incorrect knowledge was considered correct, and staff had to wait for the doctor’s schedule to complete signature requirements. In conclusion, delays in the return of inpatient medical records were influenced by staff knowledge, training, availability of supporting facilities, incomplete or poorly disseminated SOPs, and habitual practices among hospital personnel during the record return process.
Analysis of Factors Causing Pending BPJS Inpatient Claims at dr. H. Koesnadi General Hospital, Bondowoso Istianingsih, Noviana; Mudiono, Demiawan Rachmatta Putro; Rachmawati, Ervina; Suyoso, Gandu Eko Julianto
International Journal of Healthcare and Information Technology Vol. 2 No. 2 (2025): January
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v2i2.6165

Abstract

Dr. H. Koesnadi Bondowoso General Hospital recorded 25 out of 4,918 inpatient BPJS claim files (1.5%) in pending status from February to April 2024. This delay impacted the timely disbursement of BPJS claim funds and disrupted the hospital’s cash flow. The aim of this study was to analyze the factors contributing to pending BPJS inpatient claims. This research employed a qualitative approach, with data collected through in-depth interviews, observations, and documentation. The research subjects consisted of one Head of Control Installation, two DPJPs (attending physicians), one Internal Verifier, two Coders, two Entry Officers, and one Administrative Officer. The study found that motivational factors did not contribute to pending claims, as responsibilities had already been assigned to the DPJPs, coders, and entry officers. However, opportunity-related factors caused pending claims due to uneven training and the absence of job descriptions specifying the tasks of claim officers. Ability-related factors also contributed to pending claims, including insufficient staff knowledge, differences in perception between DPJPs and BPJS regarding the claims process, and the presence of new, inexperienced staff. The main problem identified was a lack of staff knowledge about the BPJS claim submission process. Proposed solutions include providing regular socialization and education on claim procedures as well as sending staff to relevant training programs.

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