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Journal Integration of Management Studies
Published by Integrasi Sains Media
ISSN : 2988389X     EISSN : 2988389X     DOI : 10.58229/jims
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal Integration of Management Studies (JIMS) is an academic journal in the field of business published by Integrasi Sains Media, Indonesia. This journal intends to foster and stimulate the exchange of scholarly thought on applied business research issues among professionals and academics worldwide. JIMS welcomes articles in all areas of science management, both applied and theoretical. Theoretical articles must link theory and essential and exciting management applications. This journal is an open-access journal that can be of essential reading for academic researchers and business professionals. Articles may include but are not limited to: 1. marketing management 2. finance management 3. human resources management 4. strategic management 5. tourism management 6. entrepreneurship 7. operational management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 103 Documents
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Insurance Product Innovation as an Entrepreneurial Innovation and Its Role In The Performance of Insurance Brokerage Firms in Kenya Mira, Gerald Kariithi; Ngugi, Karanja; Nyang’au, Samson
Journal Integration of Management Studies Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v2i2.257

Abstract

This study examines the influence of insurance product innovation on the performance of insurance brokerage firms in Kenya, anchored in the Schumpeterian innovation theory. The research employs a descriptive design, targeting a population of 216 insurance brokerage firms, with managers acting as the primary respondents. A census approach is adopted to ensure comprehensive data collection, surveying all firms within the population. Data collection uses a structured questionnaire administered through a drop-and-pick method to enhance response rates. The study's analysis incorporates both quantitative and qualitative methodologies. Quantitative data analysis is performed using SPSS software, which facilitates the execution of descriptive statistics, such as percentages, frequencies, means, standard deviations, and Z-scores. Additionally, inferential statistics are employed to explore the relationships between variables, utilizing tools like ANOVA, R-squared (R²), regression coefficients, and P-values to test the hypotheses. In parallel, qualitative data derived from open-ended questions are analyzed using content analysis, enabling the identification of key themes and patterns. The combined use of these analytical approaches is expected to yield a comprehensive understanding of how product innovation impacts the performance of insurance brokerage firms in Kenya. The findings are anticipated to offer valuable insights for academics and practitioners, particularly in understanding the role of innovation in enhancing the competitive advantage and overall performance of firms within the insurance brokerage industry.
Effect of Entrepreneurship Skills Training on Agricultural Production: A Study on Small-Holder Coffee Farmers In Kenya Wachira, Daniel; Kibas, Peter; Macharia, Samuel
Journal Integration of Management Studies Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v2i2.264

Abstract

This study examines the impact of entrepreneurship skills training on agricultural productivity among small-holder coffee farmers in Kenya. Entrepreneurship in coffee farming involves innovation, effective resource management, risk-taking, and market adaptation—all essential for the entrepreneurial process. Given the critical role of coffee farming in Kenya's economy and the challenges faced by small-holder farmers, this research explores how entrepreneurial skills can enhance productivity and sustainability. A mixed-method approach was employed, with data collected from 12,000 farmers using questionnaires. A sample size of 387 was determined using Yamane's formula, and stratified random sampling was applied across 17 factories. Data analysis was conducted using SPSS software. The results indicate that training in business planning, technology, financial management, and leadership significantly improves coffee farming performance. The study concludes that ineffective entrepreneurship training is closely linked to poor performance in coffee farming. It recommends that the government, through the ministries of agriculture and co-operatives, prioritize entrepreneurship training for small-holder coffee farmers to enhance productivity. These findings can guide future interventions aimed at reviving the coffee industry and ensuring its sustainability in Kenya.
Performance of State Corporations in Kenya: The Role of Electronic Supplier Relationship Management Murithi, Linus Ndege; Ngugi, Patrick Karanja; Kiarie, David
Journal Integration of Management Studies Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v2i2.265

Abstract

This paper aims to examine the relationship between electronic supplier relationship management (e-SRM) and the performance of state corporations in Kenya. Effective management of supplier relationships is crucial for enhancing suppliers' contributions to organizational performance. However, the adoption of electronic means for managing these relationships has been insufficiently explored, particularly in the public sector. The study focused on all 248 state corporations in Kenya, from which a sample of 153 corporations was selected using a stratified random sampling technique. Employing a descriptive correlational research design, primary data were collected through questionnaires and analyzed using both descriptive and inferential statistics. The findings indicate a significant relationship between electronic supplier relationship management and the performance of state corporations in Kenya (? = 0.843, P = 0.0001 < 0.05). The study concludes that the persistent underperformance of state corporations is significantly linked to the limited adoption of electronic supplier relationship management practices. Therefore, it is recommended that state corporations, through their senior management, including heads of procurement and supply chain, integrate electronic supplier relationship management to streamline their supplier relationships and enhance overall performance.
Competitive Aggressiveness and Its Role in The Growth of Public Transport Enterprises in Kenya Onyango, Eshiwani Martin; Ngugi, Patrick Karanja; Nyang’au, Samson
Journal Integration of Management Studies Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v2i2.266

Abstract

This study investigates the influence of competitive aggressiveness on the growth of public transport enterprises in Kenya. Public transport enterprises significantly contribute to the national economy, yet they encounter numerous challenges in their operating environment, such as evolving policies, regulatory changes, taxation issues, poor infrastructure, and inconsistent law enforcement, all impacting growth. While competitive aggressiveness is often deemed crucial for entrepreneurial success, exploring its effects in the Kenyan public transport sector is limited. This study addresses this gap, grounded in the resource-based view (RBV) theory of competitiveness. Employing a descriptive-correlational research design, the study surveyed all 261 public transport enterprises operating in Nairobi County. Data were collected via questionnaires and analyzed using SPSS, applying descriptive and inferential statistical methods. Results indicate a significant positive effect of competitive aggressiveness on enterprise growth (? = 0.704; p < 0.05). The study concludes that low levels of competitive aggressiveness among public transport entrepreneurs limit sectoral growth. It recommends fostering a more aggressive competitive approach to support enterprise expansion within this critical sector.
Inventory Visibility and Performance of Large Food and Beverage Manufacturing Firms in Kenya Mose, Douglas Isaaka; Osoro, Anthony; Nyang’au, Samson
Journal Integration of Management Studies Vol. 2 No. 2 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v2i2.267

Abstract

This study aimed to examine the impact of inventory visibility on the performance of large food and beverage manufacturing firms in Kenya. The research grounded the network perspective theory and employed a cross-sectional design. The target population comprised 561 individuals from 187 large-scale food and beverage manufacturing firms in Kenya, with human resource managers as the primary respondents, given their role as custodians of employee records. Using stratified random sampling, a sample of 228 respondents was selected. Data was collected through a structured questionnaire and pilot-tested on 10% of the sample to verify its validity and reliability before full deployment. Data analysis involved both descriptive and inferential statistical methods. The findings indicated that inventory visibility had not been effectively integrated into most firms surveyed. Furthermore, a strong and significant correlation was identified between inventory visibility and the performance of food and beverage manufacturing firms in Kenya. The study concluded that the lack of effective integration of inventory visibility contributed to inefficient inventory management, adversely affecting organizational performance. Accordingly, it is recommended that manufacturing firms enhance their supply chain processes by improving inventory visibility, allowing for more effective tracking of inventory flows to support improved performance outcomes.
Supplier Development and Performance of State Agencies in the Ministry of Education in Kenya Nthusi, Jeremiah Kiio; Ismail, Noor; Thogori, Miriam; Ndeto, Charles K.
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.270

Abstract

State agencies under the Ministry of Education play a pivotal role in delivering effective educational services, which are essential for a country’s economic development and citizens' quality of life. However, persistent poor performance in service delivery among these agencies has been reported. This study investigated the impact of supplier development on the performance of state agencies in Kenya’s Ministry of Education, guided by the Social Exchange Theory. Employing a descriptive-correlational research design, the study targeted 3,678 staff across eight state agencies under the Ministry, selecting a sample of 212 respondents using Nassiuma's Formula and purposive stratified sampling. Primary data was collected using structured questionnaires, and the analysis involved descriptive and inferential statistical methods for quantitative data, while thematic analysis was used for qualitative insights. The findings revealed inadequate implementation of supplier development practices in the state agencies, contributing to suboptimal performance in service delivery, cost efficiency, and customer satisfaction. The study concluded that supplier development significantly influences the performance of state agencies. Recommendations include prioritizing supplier development initiatives, such as capacity building and training, to align supplier capabilities with agency needs for improved service delivery.
Integrating ESG Principles in Financing Practices at Clove Bank: A Literature Review Nusantara, Tariska Rosseliny; Rahadi, Raden Aswin
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.271

Abstract

Globally important with consequences spanning boundaries is the problem of climate change. This is why the United Nations Framework Convention on Climate Change (UNFCCC) arranged the Paris Agreement in 2015, so establishing a worldwide framework meant to slow down and control climate change. Signing the Paris Agreement in 2016, Indonesia made a significant progress in its dedication to climate change problems. Indonesia made an increased Nationally Determined Contribution (NDC) under the Paris Agreement, and long-term plans underline a diverse approach meant to be towards significant climate action. As part of Indonesia's transition efforts, financial institutions are considered to have a major impact on the creation of a Net Zero Emission Indonesia by 2060, which in practice requires significant financial support. As a result, Otoritas Jasa Keuangan (OJK), the regulator of financial institutions in Indonesia, has mandated the adoption of sustainable financing practices across financial institutions. This study focuses on Clove Bank, Indonesia’s largest transactional bank, which holds significant influence in the nation’s economic landscape. This research aims to derive a conceptual framework that can be used to asses Clove Bank’s sustainable financing practices, leveraging its unique position to contribute to Indonesia’s climate change goals. A structured literature review was conducted to identify key aspects critical to the implementation of sustainable financing. The findings underscore the need to evaluate both internal capabilities and the supporting external environment. The results not only establish a comprehensive framework for Clove Bank but also offer a foundation for broader applications across the financial sector. The uniqueness of this study is that there are still few studies on the implementation of sustainable finance in Indonesia, so this study can fill the gap. For future research could explore additional dimensions or case studies to further enhance sustainable finance implementation strategies. Keywords: ESG, Sustainable Financing, Green Financing, Indonesian Bank, Sustainable Framework
Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case Sekartaji, Benedicta Anggit; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.282

Abstract

Customer service is crucial in the banking industry, directly impacting customer satisfaction, trust, and overall business performance. However, many financial institutions face challenges in managing knowledge effectively, leading to inconsistent service quality, operational inefficiencies, and regulatory compliance risks. This study examines the role of Knowledge Management (KM) in enhancing customer service performance, with a specific focus on the People, Process, and Technology (PPT) framework and the SECI Model (Socialization, Externalization, Combination, and Internalization). Through a systematic literature review (SLR), this study synthesizes insights from academic research on KM implementation in banking customer service, identifying key benefits, challenges, and best practices. The findings reveal that effective KM adoption significantly improves service accuracy, reduces response times, and enhances customer engagement by ensuring service representatives have instant access to structured knowledge repositories. Furthermore, KM facilitates regulatory compliance and data security by providing automated updates on financial policies, fraud prevention measures, and data protection standards. However, barriers such as employee resistance, fragmented knowledge systems, and outdated IT infrastructure hinder the implementation of KM frameworks in banking institutions. To address these challenges, this study recommends integrating AI-driven KM platforms, standardizing knowledge-sharing practices across branches, and fostering a knowledge-sharing culture through training and incentives. Banks can leverage structured KM frameworks to enhance operational efficiency, build long-term customer loyalty, and strengthen their position in an increasingly digitalized financial landscape. Future research should explore the role of AI and emerging technologies in optimizing KM practices for customer service excellence.
Strategic Management Practices and Organizational Performance of Business Process Outsourcing Companies in Nairobi County, Kenya Ndiritu, Doris; Abel, Anyieni
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.290

Abstract

The study examines the impact of strategic management practices on the performance of Business Process Outsourcing (BPO) companies in Nairobi County, Kenya. This research was driven by the declining performance and growth of BPOs despite increasing demand for outsourced services from local and international corporations. A descriptive research design targeted 1,257 employees from 118 BPO companies. A sample of 113 respondents was selected using a stratified random sampling technique. Data was collected through a structured questionnaire and analyzed using descriptive and inferential statistics. The findings indicate that strategic leadership, strategic planning, resource mobilization, and strategic culture alignment are crucial in enhancing BPO performance. However, most surveyed firms had not effectively implemented these strategic management practices, leading to suboptimal performance. Among these practices, strategic leadership had the most significant impact, followed by strategic culture alignment, resource mobilization, and strategic planning. From a practical standpoint, the study highlights the critical role of BPOs in economic growth and employment generation. Their underperformance poses a risk to job security and government revenue. To address this challenge, BPO managers should proactively integrate strategic management practices to improve adaptability to external changes and enhance long-term sustainability. This study provides valuable insights for policymakers and business leaders, emphasizing the need for a strong strategic management framework to boost BPO sector performance. Future research could explore additional factors influencing BPO success in emerging economies.
Comparison Of Steroid-Resistant Nephrotic Syndrome Therapy In Children Using Alkylating Agents, Calcineurin Inhibitors, And Monoclonal Antibodies: A Cost-effective Perspective Widiasta, Ahmedz; Rahadi, Raden Aswin; Bagaskara, Danang Pangestu Gusti; Rachmadi, Dedi; Hilmanto, Dany
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.293

Abstract

Chronic kidney disease (CKD) poses significant medical and economic challenges, particularly in pediatric patients, with steroid-resistant nephrotic syndrome (SRNS) being a major contributor. Despite the financial support provided by Indonesia’s BPJS health insurance system, the rising prevalence of SRNS necessitates a reassessment of treatment strategies. This study retrospectively analyzed pediatric SRNS cases at Hasan Sadikin General Hospital, Bandung, from 2010 to 2019, focusing on the effectiveness and cost-efficiency of different treatment regimens, including calcineurin inhibitors (CNIs) and cyclophosphamide (CPA). Among 2,590 SRNS cases, CPA achieved a remission rate of 48.75%, whereas CNIs demonstrated superior efficacy, with tacrolimus (96.87%) and cyclosporine A (75.61%) achieving significantly higher remission rates in 2018–2019. Although CNIs incurred higher initial costs, they were more cost-effective in the long term. Rituximab (RTX) emerged as a promising alternative, with a 90% remission rate, offering potential savings by reducing disease progression and preventing more expensive treatments associated with advanced CKD. These findings highlight the necessity for a strategic shift in SRNS treatment protocols, emphasizing not only immediate costs but also long-term health outcomes and financial sustainability. Integrating RTX into standard treatment guidelines could enhance patient prognosis while optimizing healthcare expenditures. However, further research is needed to evaluate the long-term health impacts, expand the demographic scope, and refine cost-effectiveness analyses. A comprehensive approach to SRNS management, prioritizing both clinical efficacy and economic viability, is crucial to improving pediatric CKD outcomes and ensuring the sustainability of national healthcare resources.

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