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Commercium: Journal of Business and Management
Published by PT Penerbit Ilmiah Indonesia
ISSN : -     EISSN : 30319889     DOI : https://doi.org/10.61978/commercium/
Core Subject : Science, Education,
Decision Sciences, Operations Research & Management Other
Commercium: Journal of Business and Management, is an open-access, peer-reviewed academic journal dedicated to publishing high-quality research in the field of business and management. The journal provides a platform for scholars and practitioners to explore a wide range of topics in business, management, and related disciplines. It covers both theoretical and applied aspects of business and management, with an emphasis on global and interdisciplinary research. The journal publishes original research articles, reviews, case studies, and conceptual papers, with a focus on enhancing understanding of modern management practices, strategies, and policies. It serves as a key resource for academics, researchers, and professionals working across industries, from private and public sectors to non-profit organizations
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 64 Documents
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Empowering Digital Service Employees: A Capability–Motivation–Behavior Model for Adaptive Service Excellence Deri Prayudi; Ratih Hurriyati; Puspo Dewi Dirgantari
Commercium : Journal of Business and Management Vol. 4 No. 3 (2026): August 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i3.1233

Abstract

Despite substantial investment in digital capabilities, service organizations continue to face inconsistent performance and employee disengagement. This study integrates Dynamic Capability Theory, Service-Dominant Logic, and Self-Determination Theory to examine how a Human Capability System (HCS) translates into Adaptive Service Excellence (ASE) through psychological empowerment and employee resourcefulness. Using survey data from 300 frontline employees in Indonesian banking, fintech, and hospitality firms, PLS-SEM was employed to test mediation and moderation hypotheses. Results indicate that psychological empowerment and employee resourcefulness partially mediate the HCS → ASE relationship, as significant indirect effects coexist with a persistent direct effect of HCS on ASE, jointly explaining substantial variance in adaptive service outcomes (R² = 0.621). The HCS exhibited strong positive effects on both mediators, underscoring its role as a foundational organizational dynamic capability. Psychological empowerment emerged as the most influential proximal determinant of ASE, reinforcing the importance of intrinsic motivational mechanisms in enabling adaptive performance, while employee resourcefulness provided a complementary behavioral pathway through cognitive flexibility and improvisational capacity. Furthermore, service climate strengthened the effects of HCS on both mediators, highlighting the importance of supportive service environments in activating human-centered capabilities. In contrast, organizational innovativeness did not significantly moderate the resourcefulness–ASE relationship, suggesting that innovation orientation alone may be insufficient to foster adaptability without corresponding psychological readiness. These findings emphasize that investments in human capability systems enhance adaptive service excellence through both direct and indirect pathways and must be embedded within enabling service climates to realize their adaptive potential in digitally intensive service contexts.
Understanding Employee Engagement Among Generation Z : Stress and Workplace Perspective Ayu Nike Retnowati; Putri Damayanti; Irfan Achmad Musadat
Commercium : Journal of Business and Management Vol. 4 No. 3 (2026): August 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i3.1315

Abstract

Employee engagement has become a strategic concern in human resource management, particularly among Generation Z employees who are expected to dominate the future workforce. However, maintaining high engagement remains challenging due to increasing job stress and suboptimal psychosocial work environment. This study examines the effects of the non physical work environment and job stress on employee engagement among Generation Z employees in Bandung, Indonesia. A Quantitative explanatory approach was employed using survey data collected from 100 Generation Z employees selected through purposive sampling. Data were analyzed using descriptive statistics, validity and reliability testing, classical assumption test and multiple linear regression analysis to assess both partial and simultaneous effect among variables. The findings indicate that employee engagement was at a moderately high level, while the non-physical work environment was perceived as moderately favorable and job stress was relatively high. Multiple regression analysis revealed that the non-physical work environment had a positive and significant effect on employee engagement, whereas job stress had a negative and significant effect. The non-physical work environment explained 28.9% of the variance in employee engagement, job stress explained 17.6%, and both variables simultaneously accounted for 47.95% of the variance (R² = 0.4795, p < 0.001). These findings support the Job Demands–Resources (JD-R) Theory, suggesting that employee engagement is shaped by the balance between job resources and job demands. The study concludes that supportive psychosocial workplace conditions and effective stress management are essential for enhancing employee engagement, employee retention and long term organizational performance among Generation Z employees.
The Dynamic Capability Analysis in EPC State-Owned Enterprise to Achieve Competitive Advantage Nidiya Sari; Harimukti Wandebori
Commercium : Journal of Business and Management Vol. 4 No. 3 (2026): August 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i3.1378

Abstract

The subject of this research is an Engineering, Procurement, Construction (EPC) SOE company that has the following characteristics: thin margin, high capital intensive, high complexity of execution and high bargaining power of the owners. The integrated approach has been employed, which includes business strategy, Company strategy, SWOT and TOWS analysis, IFAS and EFAS matrix, IE Matrix, Resource Based View, value chain analysis and Dynamic Capability Analysis to analyse the interplay between external conditions and internal capabilities and strategic positioning in order to establish sustainable competitive advantage. The results indicate that the Company is in a strategic posture of Harvest and Divest, which means that there is structural misalignment between the Company's strategy, business strategy, operational strengths and constraints in financial, organizational, and technological aspects. Strengths include execution reliability, institutional trust and powerful civil construction competence, while weaknesses lie in financial vulnerability, governance rigidity, lack of depth in industrial process engineering, and weak digital system integration. At the national level the external analysis confirms the presence of a relevant market niche, down streaming industries and energy transition policies and programs, and notable dangers coming from the competitiveness of the national market, volatility and risk transfer. The Dynamic Capability Analysis shows that the Company's competitiveness can be categorized as Adaptive and Defensive, with high level of Institutional Sensing, cautious and selective Seizing and Incremental Transforming capability with the emphasis on consolidation instead of expansion. The findings of the study are the definition of sustainable competitive advantage for Company as adaptive resilience which is realized by continuity between business strategy and Company's strategy. A high disciplined approach will be required in the execution of the Company's strategy, as regards both selection of projects and cashflow and risk management and in the process of internal stabilisation. So, a most coherent approach is Harvest and Stabilisation and with dominant WT logic in the up and down EPC markets for sustaining shareholders' value and strategic option.
AI-Enhanced Continuing Professional Development: A Cross-Sector Thematic Synthesis Khong Lai Yee; Ankita Singh Kesharwani; Brian Lee; Rino Subekti
Commercium : Journal of Business and Management Vol. 4 No. 4 (2026): November 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i4.1584

Abstract

Artificial intelligence is transforming continuing professional development (CPD) across education, healthcare, workplace learning, and professional services. However, scholarly literature on this topic remains fragmented across sector-specific conversations. This paper presents a thematic synthesis of 29 purposively selected scholarly studies published between 2021 and 2026. Because the corpus was supplied for review rather than retrieved through an independent database search, the study is framed as a thematic synthesis rather than a PRISMA-style systematic review. After screening for duplicates and non-research documents, the final sample was analysed through descriptive coding and thematic synthesis. Four interdependent findings emerge. First, AI-enhanced CPD is increasingly personalised, feedback-rich, and competency-oriented, particularly in teacher development and clinical training. Second, these gains depend critically on psychological mechanisms — including professional beliefs, self-efficacy, motivation, and identity — that determine whether adaptive feedback drives genuine practice change or mere compliance. Third, these psychological conditions are shaped by relational and organisational infrastructure, including coaching, leadership, social capital, and communities of practice, explaining why similar tools yield sustainable development in some settings but only episodic experimentation in others. Fourth, trust, governance, explainability, and privacy function as upstream design constraints, not downstream compliance considerations, as poorly governed AI directly undermines the agency and relational conditions underpinning the other three findings. The review concludes that AI performs best as a complement to human judgement, reflective practice, and collaborative learning. Accordingly, the paper proposes the Capability–Agency–Relational Support–Ethics (CARE) framework as a diagnostic and propositional tool for designing and evaluating future AI-enhanced CPD initiatives.

Page 7 of 7 | Total Record : 64

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