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Rizal Ula Ananta Fauzi
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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 305 Documents
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Influence of Work Ethos, Communication, and Work Motivation on the Work Discipline of Employees in the Traffic Division of the Ngawi Regency Transportation Department Aan Wahyudi; Ahadiati Rohmatiah; Hartirini Warnaningtyas
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4303

Abstract

The success of public sector organizations is heavily dependent on human resources, where employee work discipline serves as a core indicator of professionalism and service quality. This study aims to analyze the influence of work ethos, communication, and work motivation on employee work discipline within the Traffic Division of the Ngawi Regency Transportation Department. Pre-research observations indicated various discipline challenges, including tardiness, suboptimal field performance, and coordination gaps. Through rigorous paraphrasing of academic literature, this study establishes that work ethos reflects an individual's ethical commitment, organizational communication acts as the medium for operational alignment, and motivation provides the behavioral drive necessary to achieve performance standards. The results of this study are expected to offer strategic insights for regional governments in enhancing bureaucratic performance and public service delivery.
Influence of Compensation, Competence, and Discipline on Employee Performance: A Study at RSUD dr. Sayidiman Magetan David Zola Mandak; Tatik Mulyati; Ahadiati Rohmatiah
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4304

Abstract

This research aims to analyze the partial and simultaneous influence of Compensation, Competence, and Discipline on Employee Performance at RSUD dr. Sayidiman Magetan. This study employs a quantitative research design with a sample size of 270 employees. The data analysis techniques utilized include multiple linear regression analysis, t-test (partial), F-test (simultaneous), and the coefficient of determination (R2). The results of the research indicate that: 1) Partially, Compensation, Competence, and Discipline have a significant influence on Employee Performance at RSUD dr. Sayidiman Magetan; 2) Simultaneously, the variables of Compensation, Competence, and Discipline jointly influence Employee Performance at RSUD dr. Sayidiman Magetan; and 3) Discipline is the most dominant variable influencing Employee Performance.
Service Quality, Price, and Product Completeness Predict Member Satisfaction in a Retail Cooperative? Fitri Wulandari; Muhammad Imron; Novy Rachma Herawati
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4305

Abstract

The retail industry has remained a highly competitive sector, placing significant pressure on cooperatives to balance exclusive member services with modern retail demands. While previous studies have addressed customer satisfaction determinants in large-scale supermarkets, studies addressing this dynamic within localized cooperative retail units facing technological transitions seem sketchy. Therefore, this study examines the predictive role of service quality, price, and product completeness on member satisfaction at the KPRI Beringin retail unit in Madiun Regency, Indonesia. A cross-sectional survey design was adopted while a purposive sampling technique was used to select the study population. Validated questionnaires were used to collect data from 100 active members and analyzed using multiple linear regression to test the hypotheses. The result demonstrated that service quality, price, and product completeness simultaneously correlated with member satisfaction among study participants, R Square = 0.170, F (3, 96) = 7.752, p < 0.001. Furthermore, price emerged as the most dominant predictor of member satisfaction (beta = 0.393, p = 0.001), followed by product completeness (beta = 0.218, p = 0.045) and service quality (beta = 0.128, p = 0.032). The study concludes that economic rationality, primarily pricing, significantly contributed to member satisfaction despite operational limitations like manual cashier systems. The study recommends that cooperative stakeholders should take proactive measures to maintain competitive pricing and digitize the cashier system to enhance service efficiency.
Influence of Compensation, Work Culture, and Work Environment on Employee Performance: Evidence from the Department of Transportation of Ngawi Regency Budiarti; Mintarti Indartini; Hartirini Warnaningtyas
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study empirically examines the partial and simultaneous effects of compensation, work culture, and work environment on employee performance within a local government institution characterized by a high-mobility, dual-workload operational setting. Employing a quantitative causal-associative design, data were collected from 109 active civil servants at the Department of Transportation of Ngawi Regency. The sample was determined using Slovin's formula and selected via proportionate stratified random sampling to ensure representative distribution across diverse operational divisions. Data were gathered using a Likert-scale questionnaire and analyzed using multiple linear regression via IBM SPSS Statistics. The findings indicate that compensation, work culture, and work environment exert a positive and statistically significant influence on employee performance, both partially and simultaneously. Furthermore, compensation emerges as the most dominant determinant of performance in this context. The results suggest that to maintain public service integrity and operational stamina, bureaucratic institutions must prioritize equitable financial and non-financial compensation schemes alongside a cohesive organizational culture and supportive physical infrastructure.
Influence of Brand Experience, Customer Satisfaction, And Trust On Customer Loyalty for Kanzler Crispy Nugget Products In Sragen Regency Geddy Ganjar Pramana; Muhammad Imron; Ahadiati Rohmatiah
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.4308

Abstract

This study aims to examine and analyze the influence of brand experience, customer satisfaction, and trust on customer loyalty for Kanzler Crispy Nugget products in Sragen Regency. The sampling technique used the Lemeshow formula approach with a total sample of 100 customer respondents. Data collection methods were carried out through questionnaires, while data analysis used multiple linear regression, t-test (partial), F-test (simultaneous), and the coefficient of determination (R2) assisted by the SPSS program. The results of data analysis and discussion show that partially, the variables of brand experience, customer satisfaction, and trust each have a positive and significant influence on customer loyalty. Furthermore, the simultaneous test results prove that the three independent variables collectively have a significant effect on the formation of customer loyalty. The conclusion of this study confirms that enhancing the brand interaction experience, satisfaction with product quality, and consumer trust is empirically proven to be the determining factor in driving repurchase loyalty for Kanzler Crispy Nugget products in the region.

Page 31 of 31 | Total Record : 305

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