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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 269 Documents
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Analysis of Community Understanding of Interest (Riba) and Its Influence on Borrowing Interest in Non-Bank Financial Institutions in Padang Bindu Village, Pasemah Air Keruh District, Empat Lawang Regency Viana Retno Pinaseh; Yossy Arisandy; Makmur
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3363

Abstract

This study aims to examine public understanding of interest (riba) and its influence on the intention to borrow from non-bank financial institutions in Padang Bindu Village. This research employs a qualitative method with a phenomenological approach. Data collection techniques include interviews, observations, and documentation involving informants consisting of community members who have taken loans and representatives of non-bank financial institutions. Data analysis uses the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The results indicate that the community generally understands that riba refers to an additional charge in loans prohibited in Islam; however, this understanding remains general and not in-depth. Furthermore, such understanding does not significantly influence people's interest in borrowing. This is mainly due to urgent economic needs, ease of loan procedures, and social environmental influences. Additionally, some community members perceive that small amounts of interest are still acceptable. Thus, public understanding of riba has not fully influenced their financial decision-making behavior.
Self-Control as A Mediator of Local Wisdom-Based Character Education on Instant Gratification Haribowo, Sigit Surya; Ai Elis Yuliati; Diar Widyardi; Parlis Lawalata; Ruslan Abdul Gani
International Journal of Business and Quality Research Vol. 3 No. 02 (2025): April - June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i02.3362

Abstract

This study explores the rising trend of instant gratification among children and emphasizes the importance of strengthening character education grounded in local wisdom values to enhance self-control. Using a quantitative survey approach, data were collected through the distribution of questionnaires and subsequently analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) approach via the SmartPLS software 4. The research findings indicated that the internalization of character education grounded in local wisdom had a positive and significant effect on children’s self-control, while self-control negatively impacts instant gratification behavior. However, no direct significant relationship was found between character education and instant gratification. Mediation analysis confirms that self-control significantly mediates this relationship. These findings suggest that enhancing local wisdom–based character education can improve children’s self-control and reduce the tendency toward instant gratification, promoting more adaptive, long-term–oriented behaviors.
The Effect of Artificial Intelligence on Public Service Quality in the Tax Service Sector Ilman, La; Kelibia, M. Umar; Raunas, Ide; Harmoko, Harmoko; Giri, Raden; Zulfikar, Pandri
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3388

Abstract

The rapid development of Artificial Intelligence (AI) has significantly transformed public sector operations, particularly in the tax service sector. This study aims to analyze the effect of AI on public service quality, focusing on efficiency, accuracy, responsiveness, and taxpayer satisfaction. Using a qualitative approach through a literature review of recent academic studies (2015–2025), this research examines how AI technologies such as machine learning, predictive analytics, and chatbots contribute to improving tax administration services. The findings indicate that AI enhances service quality by automating administrative processes, reducing human error, and enabling faster and more reliable service delivery. AI-driven systems also support data-driven decision-making, which improves transparency and accountability in tax administration. Furthermore, the use of AI-based digital platforms increases accessibility and user satisfaction by providing real-time assistance and personalized services. However, the implementation of AI also presents challenges, including data security risks, system reliability issues, and ethical concerns such as algorithmic bias and lack of transparency. These challenges highlight the need for robust governance frameworks and continuous system evaluation. Overall, AI has a significant positive impact on public service quality in the tax sector, provided that its implementation is supported by appropriate infrastructure, human resources, and regulatory policies. Keywords: Artificial Intelligence; Public Service Quality; Tax Services; E-Government
The Relationship Between Business Licensing and Public Service Effectiveness: A Study on MSMEs in the Service Sector Mulyati, Agustine Susi; Zulfikar, Pandri; Ferdiansyah, Donny; Mustofa, Muhammad Ali; Zainal, Toyib; Majuri, Majuri
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3389

Abstract

This study examines the relationship between business licensing and the effectiveness of public services, focusing on Micro, Small, and Medium Enterprises (MSMEs) in the service sector. The research is grounded in the transformation of licensing systems from conventional bureaucratic procedures to digital, risk-based approaches such as the Online Single Submission Risk-Based Approach (OSS-RBA). Using a qualitative descriptive method based on literature review, this study analyzes how licensing reforms influence efficiency, accessibility, transparency, and user satisfaction in public service delivery. The findings indicate that digital licensing systems significantly improve service effectiveness by simplifying procedures, reducing processing time, and enhancing transparency. However, challenges such as limited digital literacy, technological constraints, and institutional coordination issues still hinder optimal implementation. The study concludes that while licensing reform has a positive impact on public service effectiveness, its success depends on supporting factors including human resource capacity, infrastructure readiness, and policy consistency. This research contributes to the discourse on governance reform and MSME empowerment in developing economies. Keywords: Business licensing; Public service effectiveness; MSMEs; Digital governance
The Relationship between Corporate Legal Compliance and Public Service Quality in the Public Sector: A Literature Review Saputra, Adi; Zulfikar, Pandri; Aji, Ibrahim; Mahfudlon, Mahfudlon; Afifah, Yusfika Ely Nur; Wibowo, Dian
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3390

Abstract

This study explores the relationship between corporate legal compliance and public service quality in the public sector through a systematic literature review approach. Legal compliance is recognized as a fundamental element of good governance, ensuring that public institutions operate within regulatory frameworks that promote accountability, transparency, and fairness. At the same time, public service quality reflects the effectiveness of government institutions in meeting citizens’ expectations, often measured through dimensions such as reliability, responsiveness, assurance, empathy, and tangibility. The findings of this review indicate that legal compliance plays a significant role in shaping service quality by establishing standardized procedures, reducing risks of maladministration, and enhancing institutional trust. However, the relationship is not purely linear, as it is influenced by organizational factors such as leadership, institutional culture, human resource capacity, and the integration of digital technologies. While compliance mechanisms such as audits and regulatory controls improve procedural accountability, they may not always guarantee improved service outcomes if applied rigidly. This study concludes that legal compliance is a necessary but insufficient condition for achieving high-quality public services. A balanced approach that combines regulatory adherence with flexibility, innovation, and citizen-centered practices is essential. Future research is encouraged to develop integrative models and empirical analyses to strengthen the linkage between compliance and service quality. Keywords : Legal Compliance; Public Service Quality; Governance; Public Sector
The Relationship Between Cybersecurity and Public Trust in Digital Services: A Literature Review Putri, Cory Kartika; Nuradi, Ahmad; Maulana, Wachid; Agus, Andi Adri; setyawan, agus eko; Zulfikar, Pandri
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3391

Abstract

The rapid expansion of digital services has transformed how societies interact with public and private institutions. However, the increasing prevalence of cyber threats has raised concerns regarding data security and privacy, directly influencing public trust. This study aims to examine the relationship between cybersecurity and public trust in digital services through a systematic literature review. The findings indicate that cybersecurity effectiveness plays a critical role in shaping user confidence, particularly in contexts involving sensitive data such as digital payments and online banking. Perceived security, awareness of cyber risks, and institutional responses to cyber incidents significantly affect trust formation and retention. Moreover, trust is not solely dependent on technical security measures but also on transparency, communication, and governance frameworks. The study also highlights that cyber incidents can severely damage trust, requiring structured recovery mechanisms to rebuild confidence. Overall, the literature suggests a strong positive relationship between cybersecurity and public trust, where improved security infrastructure and user awareness enhance trust in digital platforms. This paper contributes to the growing discourse on digital governance by emphasizing the need for integrated cybersecurity strategies to sustain public trust in digital ecosystems. Keywords: cybersecurity, digital trust, public trust, digital services
The Relationship Between Cybersecurity and Public Trust in Digital Services Based on Fintech Lending Applications Harry Sudhana; Dhian Tyas Untari; Syarif, Ahmad; Ardini, Nyayu Maya; Maulana, Muhammad Firman; Zulfikar, Pandri
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3392

Abstract

The rapid growth of fintech lending applications has significantly transformed access to financial services, especially in developing countries. These platforms provide fast, convenient, and accessible financial solutions; however, they also raise critical concerns regarding cybersecurity and data protection. This study aims to analyze the relationship between cybersecurity and public trust in digital lending applications through a qualitative literature review. Cybersecurity is a key determinant of trust, as users must share sensitive personal and financial information when accessing digital lending services. Empirical studies indicate that data breaches, unauthorized access, and misuse of personal data significantly reduce consumer trust. Conversely, strong cybersecurity mechanisms such as encryption, authentication systems, and regulatory compliance enhance trust and encourage adoption This paper finds that cybersecurity is not only a technical requirement but also a strategic factor in building sustainable trust relationships between users and fintech providers. Strengthening cybersecurity frameworks, improving regulatory enforcement, and increasing digital literacy are essential to fostering trust in digital lending ecosystems. The study contributes to the understanding of how cybersecurity influences trust and provides insights for policymakers and fintech providers in developing secure and reliable digital financial services. Keywords: Cybersecurity, Fintech Lending, Digital Trust, Data Protection, User Behavior
The Effect of Reward Systems and Work Schedule Flexibility on Gen Z Employee Performance with Employee Happiness as an Intervening Variable in Coffee Shops in Bandar Lampung City Arum Hapsari, Lintang; Febrianty; Anita
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3416

Abstract

This study examines the influence of reward systems and work schedule flexibility on employee performance, with employee happiness as an intervening variable among Generation Z employees in coffee shops in Bandar Lampung. The research adopts a quantitative associative approach using primary data collected from 100 respondents through questionnaires. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that reward systems and work flexibility do not have a direct and significant effect on employee performance. However, both variables have a positive and significant influence on employee happiness, which in turn significantly affects employee performance. Furthermore, employee happiness is proven to mediate the relationship between reward systems, work flexibility, and employee performance. These findings highlight that psychological well-being plays a crucial role in improving employee performance, especially among Generation Z workers. Therefore, organizations should not only focus on external factors such as rewards and flexibility but also prioritize strategies that enhance employee happiness to achieve optimal performance outcomes.
The Effectiveness Of Utilizing Productive Zakat By Baznas In Empowering Msmes Agustina, Renny; Rafika Edyan Putri; Amiroh Rona Zakiyah
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3433

Abstract

Abstract This study aims to analyze the effectiveness of productive zakat utilization in empowering Micro, Small, and Medium Enterprises (MSMEs) entitled to beneficiaries in Indonesia. The study employed a qualitative approach based on documentation studies, utilizing secondary data from zakat institution reports, scientific publications, and previous research. The data were analyzed using content analysis techniques to identify implementation patterns, impacts, and factors influencing program effectiveness. The results indicate that productive zakat contributes to increasing income, developing businesses, and encouraging the economic independence of mustahik. Programs implemented by the National Zakat Agency (BAZNAS) and other zakat institutions provide not only capital assistance but also training and mentoring. However, program effectiveness varies, with programs with intensive mentoring and good governance tending to have more sustainable impacts. This study emphasizes the importance of strengthening the empowerment process, particularly in terms of mentoring and governance, so that productive zakat can function optimally in supporting poverty alleviation and strengthening MSMEs. Keywords: productive zakat; MSMEs; economic empowerment; program effectiveness; mustahik

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