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JAMBIS : Jurnal Administrasi Bisnis
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 27752615     DOI : 10.31334/jambis.v4i4
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
JAMBIS: Jurnal Administrasi Bisnis adalah jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian mahasiswa dalam bidang ilmu administrasi bisnis. Jurnal ini bertujuan untuk memberikan wadah bagi mahasiswa untuk menyebarluaskan temuan penelitian mereka kepada komunitas akademik, praktisi bisnis, dan masyarakat luas. Ruang Lingkup dan Fokus: JAMBIS menerima artikel penelitian yang mencakup berbagai aspek administrasi bisnis, termasuk namun tidak terbatas pada: - Pemasaran dan Perilaku Konsumen - Kewirausahaan dan Inovasi Bisnis - Manajemen Operasional dan Rantai Pasok - Sumber Daya Manusia dan Kepemimpinan - Strategi Bisnis dan Studi Kelayakan - Transformasi Digital dalam Bisnis - Tata Kelola Perusahaan dan Etika Bisnis Tujuan dan Manfaat: - Meningkatkan budaya akademik di kalangan mahasiswa dengan mendorong publikasi hasil penelitian mereka. - Menyediakan platform bagi mahasiswa untuk memperoleh pengalaman publikasi ilmiah sebelum melanjutkan ke jenjang yang lebih tinggi. - Memfasilitasi kolaborasi antara mahasiswa, dosen, dan praktisi dalam pengembangan ilmu administrasi bisnis. - Meningkatkan kualitas penelitian mahasiswa melalui proses peer-review yang ketat dan bimbingan dari editor serta reviewer berpengalaman.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol. 4 No. 1: Februari 2024" : 12 Documents clear
Pengaruh Kualitas Pelayanan Dan Penetapan Harga Terhadap Kepuasan Konsumen Ruwang Coffeehouse Bekasi Pada Tahun 2023 Sumidartini, Ai Netty; Khuzaifah, Nadia
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3817

Abstract

This study aims to determine the effect of Service Quality and Pricing on Consumer Satisfaction at Ruwang Coffeehouse. The sample in this study were customers at Cafe Ruwang Coffeehouse. This data collection was carried out by distributing questionnaires with a sample of 110 respondents. The method used in this study uses quantitative methods. This study also uses data analysis techniques in the form of analysis Descriptive, Questionnaire Test, Classical Assumption Test, Multiple Linear Regression Test. Processing in this study uses IBM SPSS version 21. The results of this study are Service Quality and Pricing have a significant effect on Customer Satisfaction of Ruwang Coffeehouse Bekasi 2023 customers partially or simultaneously.
Pengaruh Promosi Online Dan Persepsi Harga Terhadap Keputusan Pembelian Pada Aplikasi Gofood Bakso Jaya Di Bekasi Utara Akbar, Mulky; Maulina, Anita; Arizona, Anisa
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3822

Abstract

There are many growing marketing methods. Gojek represents a service provider company in the form of online-based transportation, food delivery, delivery of goods and others. Bakso Jaya as a meatball restaurant provides online delivery service on the GoFood application. The objective of this study was to find out the effect of online promotion and perceived price on purchasing decision on the GoFood Bakso application in North Bekasi. The research method used descriptive quantitative and associative methods. The data were collected using a questionnaire based on a Likert scale. The population in this study are Bakso Jaya customers who have bought using the GoFood application. The sample of this research was drawn using non-proballity sampling method with accidental sampling technique. The samples obtained were 145 samples. The data were analyzed using multiple linier regression analysis with SPSS Version 26 software. The result of this study indicated that online promotion (X1) influenced significantly and positively the purchasing decisions (Y) of 0.445 or 44.5%. The perceived price (X2) influenced significantly and positively the purchasing decisions (Y) of 0.532 or 53.2%. The online promostions (X1) and perceived price (X2) influenced significantly and positively the purchasing decisions (Y) of 0.616 or 61.6%
Pengaruh Beban Kerja Dan Budaya Organisasi Terhadap Employee Engagement Pada Nam Air Di Jakarta Lestari, Agung Tri; Rofiyanti, Eka; Wulandari, Winda Wulandari
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3818

Abstract

This study aims to determine and analyze the influence of workload and organizational culture on employee engagement at NAM Air in Jakarta. This is motivated by the problem that many pilots choose to change jobs. Furthermore, there are also problems with pilot flying hours and working hours which are only valid for two months. This research was conducted at NAM Air in Jakarta from April to August 2021. This study used a quantitative approach. Data was collected by distributing questionnaires to 44 respondents. This study shows that there is a significant influence between the workload variable on the employee engagement variable, which is 24.5%, there is a significant influence between the organizational culture variable on the employee engagement variable, which is 21.4%, and there is a positive and significant effect on workload and culture. organization simultaneously on employee engagement pilot PT. NAM Air is 32.3%
Pengaruh Kualitas Pelayanan, Kepercayaan Dan Harga Terhadap Kepuasan Pelanggan Maiden Barberrock (Studi Kasus Pada Maiden Barberrock Di Cabang Galaxy) Novandra, Muhammad Fauzan; Suparman, Suparman
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3823

Abstract

This research aims to find out and analyze how much influence Service Quality, Customer Trust and Price partially or simultaneously have on Customer Satisfaction at Maiden Barberrock Galaxy branch in 2023. This research is a quantitative research with a cross sectional survey design approach. The population used in this research is Maiden Barberrock consumers in 2023 in 1 month with a population of 300 people. Based on Arikunto opinion (2010:112), the number of samples was taken from 20% of the population, namely 60 people. Sample selection was carried out using probability sampling with simple random sampling techniques. Quantitative data obtained from distributing questionnaires was analyzed using SPSS version 26 software.  The t test results show that there is an influence of Service Quality on Customer Satisfaction, where the significance value is 0.005 < 0.05, while the t value is 2,923 or > t table is 2.002. There is no influence of Trust on Customer Satisfaction, where the significance value is 0.965 > 0.05, while the t value is 0.044 or < t table of 2.002. There is an influence of price on customer satisfaction, where the significance value is 0.024 < 0.05, while the t value is 2,327 or > t table is 2.002. Meanwhile, the results of the F test show that there is a simultaneous influence of Service Quality, Trust and Price on Customer Satisfaction, where the Significance value is 0.000 < 0.05, while the Fcount value is 16,861 or > Ftable of 3.15. Meanwhile, based on the coefficient of determination (R Square), Service Quality, Trust and Price influence simultaneously (simultaneously) on Customer Satisfaction by 47.50%, while the remaining 52.50% is influenced by other variables not examined in the model or this equation.
Pengaruh Kualitas Pelayanan Dan Kepercayaan Pelanggan Terhadap Kepuasan Pelangganpada Pt Kai Commuter Di Stasiun Klender Muslim, Abdul; Nurkhamidah, Nurkhamidah
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3814

Abstract

This study investigates the impact of service quality and customer trust on customer satisfaction at PT KAI Commuter, Klender Station, using a descriptive analysis and quantitative approach. The population includes passengers at the station, with a sample size of 225 respondents determined through probability sampling. Data analysis employs the Sem Pls program, and hypothesis testing reveals significant findings. The t test indicates that service quality has a positive and significant effect on customer satisfaction (7.001 > 1.970, significance 0.000 < 0.05). Similarly, customer trust shows a positive and significant impact on customer satisfaction (5.522 > 1.970, significance 0.000 < 0.05). Recommendations include improving timeliness and customer assistance while maintaining effective indicators
Pengaruh Stres Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Karyawan PT. Sentra Duta Sakti Jakarta Utara Aldino, Aldino; Krishantoro, Krishantoro; Aziz, Abdul
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3820

Abstract

High turnover intention can give a negative impact on organizational effectiveness because companies lose experienced human resources and have to invest time and efforts to train new employees. This study is intended to find out the effects of work stress and work environment on the turnover intention of employees of PT. Sentra Duta Sakti North Jakarta. This study uses a quantitative method. Data collection techniques are in the form of questionnaires and literature. Population in this study are employees of PT. Sentra Duta Sakti North Jakarta. Sampling techniques in this study are saturated samples (total sampling) with total samples of 110. The results of this study indicate that work stress and work environment give positive and significant effects on employee turnover intention of 76.9%.
Kualitas Pelayanan Pembuatan Kartu Tanda Penduduk Elektronik Di Kelurahan Utan Kayu Selatan Febriyanti, Dwi; Anggoro, Yanuar Agung
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3825

Abstract

One public service that is felt directly by the community is electronic identity card (e-KTP). This research aims to determine the quality of service in the manufacture of e-ID card and obstacles faced in the service of making e-KTP in Kelurahan Utan Kayu South, Matraman District of DKI Jakarta province. This research uses qualitative research methods with descriptive approach. The five dimensions of quality services that are Tangible, Reliability, Responsiveness, Assurance and Emphatyused to describe the quality of service making e-ID card in the village Southem Woodlands. Data obtained directly through interviews and observations in Utan Kayu Selatan Village office involving officials and employees of the provider services and communities that receive e-ID card making services. Research results showing the quality of e-KTP service in Utan Kayu Selatan Village has been running well, but has not run optimally. Inhibitors quality of Service is the unavailability of adequate infrastructure to making e-KTP. Repair of problems that hinder service making e-KTP so that services can be maximized.
Pengaruh Online Customer Review Dan E-Service Quality Terhadap Keputusan Pembelian Produk Fashion Di Marketplace Shopee (Studi Kasus Pada Mahasiswa Institut Stiami Kota Bekasi Angkatan 2019) Nurbaiti, Dewi; Afriana, Irna
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3816

Abstract

The ongoing phenomenon of online shopping necessitates business entities to pay attention to customer reviews (Online Customer Review) and provide top-notch electronic services (E- Service Quality) to enhance customer decisions when purchasing fashion products on marketplace platforms. Shopee is one such platform of focus in this study. The research aims to assess the influence of online customer reviews and e-service quality on the decision-making process for purchasing fashion products on the Shopee Marketplace, as well as their combined impact. This case study involves students from the 2019 cohort at STIAMI Institute, Bekasi. The methodology employed is quantitative. The population consists of students from the 2019 cohort at STIAMI Institute, Bekasi, who have used the Shopee app for online shopping. A descriptive approach with questionnaire distribution is utilized as the data collection technique. Data analysis involves instrument testing, classical assumption testing, multiple linear regression, and hypothesis testing. The research findings indicate that both online customer reviews and e-service quality significantly influence the decision to purchase fashion products on the Shopee Marketplace, as evidenced by partial testing. Simultaneously, online customer reviews and e- service quality collectively have an impact on the decision-making process for purchasing fashion products on the Shopee Marketplace.
Pengaruh Kualitas Pelayanan, Suasana Tempat, Dan Harga Terhadap Kepuasan Konsumen Pada Restoran Popolamama Di Tangerang Ardianingrum, Denysa Ratna; As Ad, Muhammad
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3821

Abstract

This research aims to determine the influence of Service Quality, Place Atmosphere and Price on Consumer Satisfaction at the Popolamama Restaurant in Tangerang simultaneously or partially. The data used is primary data collected through distributing questionnaires to 100 respondents who had visited the Popolamama restaurant. The quantitative method and results of this research are based on respondents' answers using a Likert scale. The analytical method used in this research is multiple linear regression test, F test, t test and coefficient of determination. The results of this research show that using the F test (simultaneous) there is a significant influence between service quality, atmosphere and price on consumer satisfaction. The t test (partial) shows that service quality has no influence on customer satisfaction, the atmosphere of the place has a significant influence on customer satisfaction, and price has a significant influence on customer satisfaction.
Pengaruh Stres Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pt. Rhenus Logistics Indonesia Jakarta Akbar, Muhammad; Husein, Aldino Muhamad
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3815

Abstract

This study aims to examine the effect of work stress and job satisfaction on the performance of PT. Rhenus Logistics Indonesia Jakarta employees. The independent variables in this study are work stress (X1) and job satisfaction (X2) with employee performance (Y) as the dependent variable. This study used a quantitative approach by obtained data through the distribution of questionnaires. The research participants were 52 people who working at PT. Rhenus Logistics Indonesia Jakarta. The results of this study prove that work stress has a negative and significant effect on employee performance. Job satisfaction variable has a positive and significant effect on employee performance. And the variables of work stress and job satisfaction have a significant effect simultaneously on employee performance.

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