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Jurnal Ilmu Administrasi Publik
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 27755053     DOI : https://doi.org/10.31334/jiap.v4i5
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi Publik merupakan jurnal akademik yang diterbitkan setiap dua bulan sekali sebagai wadah bagi mahasiswa, akademisi, peneliti, dan praktisi untuk mendiseminasikan hasil penelitian dan kajian ilmiah di bidang administrasi publik. Jurnal ini mengakomodasi berbagai topik yang berkaitan dengan administrasi publik, kebijakan publik, tata kelola pemerintahan, perpajakan, serta isu-isu kontemporer dalam sektor publik. Fokus Jurnal Jurnal ini berfokus pada pengembangan teori, konsep, dan praktik dalam administrasi publik yang relevan dengan dinamika pemerintahan, kebijakan publik, pelayanan publik, serta sistem perpajakan di tingkat lokal, nasional, maupun global. Ruang Lingkup Jurnal Jurnal Ilmu Administrasi Publik mencakup berbagai topik penelitian dan kajian ilmiah, antara lain: 1. Administrasi Publik Reformasi birokrasi dan tata kelola pemerintahan Inovasi dalam administrasi publik E-Government dan transformasi digital dalam sektor publik Manajemen organisasi publik Kepemimpinan dalam sektor publik 2. Kebijakan Publik Formulasi, implementasi, dan evaluasi kebijakan publik Kebijakan sosial, ekonomi, dan lingkungan Analisis kebijakan berbasis bukti Partisipasi publik dalam pembuatan kebijakan Regulasi dan deregulasi dalam kebijakan publik 3. Pelayanan Publik Model dan strategi peningkatan kualitas layanan publik Inovasi dalam pelayanan publik Responsivitas dan akuntabilitas sektor publik Pelayanan publik berbasis teknologi informasi Kepuasan masyarakat terhadap pelayanan publik 4. Keuangan dan Anggaran Publik Pengelolaan keuangan daerah dan negara Akuntabilitas dan transparansi keuangan publik Efektivitas kebijakan fiskal dalam pembangunan Pendanaan dan investasi dalam sektor publik 5. Perpajakan dalam Administrasi Publik Kebijakan perpajakan dan dampaknya terhadap perekonomian Administrasi perpajakan dan efisiensi sistem perpajakan Digitalisasi dan modernisasi sistem perpajakan (e-filing, e-billing, e-invoice) Tax compliance dan strategi peningkatan kepatuhan pajak Pengelolaan penerimaan pajak daerah dan nasional Pajak sebagai instrumen kebijakan fiskal Tax justice dan dampaknya terhadap pembangunan ekonomi 6. Desentralisasi dan Otonomi Daerah Tata kelola pemerintahan daerah Sinergi antara pemerintah pusat dan daerah Pembangunan daerah berbasis partisipasi masyarakat Inovasi kebijakan daerah dalam pelayanan publik 7. Isu Kontemporer dalam Administrasi Publik Good governance dan anti-korupsi Administrasi publik dalam menghadapi krisis dan bencana Digitalisasi sektor publik dan kebijakan smart city Peran sektor swasta dan masyarakat dalam pembangunan publik Jurnal ini menerima artikel hasil penelitian, studi literatur, dan kajian konseptual yang memberikan kontribusi dalam pengembangan ilmu administrasi publik. Setiap naskah yang diterbitkan telah melalui proses peer-review untuk memastikan kualitas akademik dan orisinalitasnya. Dengan terbit setiap dua bulan sekali, jurnal ini diharapkan dapat menjadi referensi akademik yang berkelanjutan bagi mahasiswa dalam memahami dinamika administrasi publik serta berkontribusi dalam pengembangan ilmu dan kebijakan publik, termasuk bidang perpajakan, di Indonesia.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 340 Documents
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IMPLEMENTASI KEBIJAKAN PENGAWASAN PINDAH LOKASI PENIMBUNAN MENGGUNAKAN ELECTRONIC SEAL(E-SEAL) PADA KANTOR BEA DAN CUKAI TANJUNG PRIOK Yoan Agung Wibawa; Winda Wulandari
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study assesses the supervision of Transfer Location Storage (PLP) at the Tanjung Priok Customs Office through the use of GPS-enabled Electronic Seals (e-Seals). Method , A descriptive-qualitative design was employed. Data were gathered via in-depth interviews, field observations, and document analysis, and interpreted using George C. Edward III’s four-factor implementation model (communication, resources, disposition, and bureaucratic structure). E-Seals enhance the speed, transparency, and traceability of container movements; however, effectiveness is constrained by intermittent GPS signal loss, limited active devices, and sub- optimal coordination among operational units and vendors. Strengthening real-time communication channels, ensuring adequate buffer-stock of devices coupled with continuous technical training, and standardising emergency procedures are essential to fully realise the benefits of e-Seals in PLP supervision and to support national logistics efficiency Keywords e-Seal; PLP; policy implementation; Customs; logistics supervision
Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Masyarakat Dalam Pembuatan Kartu Tanda Penduduk Elektronik (E-Ktp) Di Kelurahan Tugu Utara Jakarta Utara Ranti Damaiyanti; Ayu Pratiwi Paramitha
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study aimed to determine the Effect of Service Quality and Facilities on Community Satisfaction in Making Electronic Identity Cards (E-KTP) in Tugu Utara, North Jakarta. This research used a quantitative approach. The analysis method used in this research is multiple linear regression analysis using the help of the SPSS version 27 program. The data research was collected through observation, questionnaires, and literature studies, regression methods, correlation T test and F test were used to analyse it. The results of research on the effect of Service Quality positively and significantly on Public Satisfaction in Making Electronic Identity Cards (E-KTP) in Tugu Utara Village with the coefficient of determination showed R square (r2) and the amount of influence is 0.345 or 34.5% and the remaining 65.5% is influenced by other factors not examined. There is a positive and significant effect of facilities on public satisfaction in making electronic identity cards (E-KTP) in Tugu Utara Village with the coefficient of determination showing R square (r2) and the amount of influence is 0.532 or 53.2%. and the remaining 46.8% is influenced by other factors not examined. There is a positive and significant effect of service quality and facilities on community satisfaction with the coefficient of determination showing R square (r2) and the amount of influence is 0.559 or 55.9% and the remaining 44.1% is influenced by other factors not examined. The test results shown by the calculated F score are 61,600 while the amount of F table with a free degree (df) of 3 and 100 at (0.05) is 2.70. Thus, the value of F score (61.600) > F table (2.70). This means that H0 is rejected and consequently H3 is accepted. Keywords Quality of Service and Facilities to Community Satisfaction
EFEKTIVITAS PENERAPAN STANDAR OPERASIONAL PROSEDUR PENERBITAN REKOMENDASI ANALISIS DAMPAK LALU LINTAS DINAS PERHUBUNGAN KOTA DEPOK Tinan Wirawan; Yusyanah
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This thesis discusses the Effectiveness of Implementing Standard Operating Procedures for Issuing Recommendations for Traffic Impact Analysis at the Depok City Transportation Agency. This study used a qualitative descriptive method by gathering information through interviews, observation and documentation. The results of this study indicate the standards applied by the Depok City Department of Transportation in issuing reliable traffic permits, such as time, information disclosure and technical services in providing recommendations. Based on the stages of work procedures that have been determined by the Department of Transportation, they have implemented and implemented service procedures properly, only information disclosure and transparency and procedure clarity are needed, so that permit applicants know the technical standards of the services provided. Keywords Effectiveness, SOP, Public Service
Pengaruh Penerapan Core Tax Administration System, Persepsi Wajib Pajak, dan Sanksi Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi Di KPP Pratama Bekasi Utara Annisa Fitriani Dewi; Imam Susanto
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Variations in individual taxpayer (WPOP) compliance at KPP Pratama Bekasi Utara reflect the inherent complexity of tax reporting and payment behaviors. Despite a consistent annual increase in the number of registered individual taxpayers, the figures for those obligated to submit Annual Tax Returns (SPT) exhibit irregular and fluctuating trends. The implementation of the Core Tax Administration System (CTAS), taxpayers’ perceptions, and the enforcement of tax penalties for late submission are presumed to be key factors influencing compliance levels. This study seeked to examine the extent to which these three variables impact individual taxpayer compliance, both independently and collectively. Adopting a quantitative research design, the study utilized purposive sampling and applied multiple linear regression analysis through SPSS version 27. Findings indicated that while CTAS contributes 44.4% to compliance, its influence is not statistically significant when considered in isolation. Conversely, taxpayer perceptions and tax sanctions accounted for 61.5% and 51.2% respectively, with both demonstrating a significant and positive effect. When assessed simultaneously, the three variables collectively accounted for 65.1% of the variance in taxpayer compliance, underscoring the necessity of an integrated and behaviorally informed approach to enhancing fiscal compliance. Keywords Core Tax Administration System, Taxpayer Perceptions, Tax Sanctions, Taxpayer Compliance, Quantitative Method.
Pengaruh Kesadaran Wajib Pajak dan Pengetahuan Perpajakan Terhadap Kepatuhan Membayar Pajak Bumi dan Bangunan di Kecamatan Rawalumbu Kota Bekasi Nurazizah; Irawati
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

The phenomenon found in Bekasi, precisely in Rawalumbu District, is that the realization of land and building tax revenue has not reached the target. The purpose of this study was to determine how much influence taxpayer awareness and tax knowledge have on compliance with paying land and building tax in Rawalumbu District, Bekasi simultaneously. The population in this study were land and building taxpayers in Rawalumbu District, Bekasi. The sample uses was 400 respondents using the slovin formula. The data collection method used the distribution of questionnaires. This study used multiple linear regression analysis, validity test, reliability test and hypothesis testing. The results of this study indicated that taxpayer awareness has a positive effect on taxpayer compliance by 12.6% and tax knowledge has a positive effect on taxpayer compliance by 24.1% and taxpayer awareness and tax knowledge simultaneously affect compliance in paying land and building tax in Rawalumbu District, Bekasi City by 30%. Taxpayer compliance can be achieved with two variables: Taxpayer Awareness and Taxation Knowledge. Keywords Taxpayer Awareness, Taxation Knowledge, Taxpayer Compliance
ANALISIS EFEKTIVITAS KEBIJAKAN PENGAWASAN DI BIDANG CUKAI ATAS HASIL TEMBAKAU PADA KANTOR PENGAWASAN DAN PELAYANAN BEA DAN CUKAI TIPE MADYA PABEAN A BEKASI Tri Indah Wahyuningtyas; Dodi Rahmat Setiawan
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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The Customs and Excise Supervision and Service Office of Customs Type A Bekasi is one of the vertical agencies of the Directorate General of Customs and Excise that carries out supervision and services to service users receiving excise facilities. The problem faced is that the number of prosecutions and violations committed by illegal excise users is marked by the increasing circulation of illegal cigarettes which causes potential state losses. This study aims to analyse the effectiveness of supervision policies in the field of excise on tobacco products at KPPBC TMP A Bekasi as well as the obstacles and efforts made. This research uses descriptive qualitative research methods and data collection is carried out by observation, interviews and documentation. The results showed that Bekasi Customs has been quite effective in the effectiveness of supervision policies through Per-17/BC/2020 where the regulation has greatly accommodated the activities of the work unit. However, in the implementation there are still obstacles, namely the existence of resistance by violators, the limited number of officers, the low level of compliance with excise regulations, the lack of public awareness of the dangers of illegal cigarettes, and the patterns carried out by distributors of excisable goods change. Efforts made are to maximise the number of supervision officers, provide socialisation to traders about excise regulations, create new supervision patterns, provide understanding to the public of the dangers of illegal cigarettes and conduct joint operations with the Bekasi regional Satpol PP in carrying out supervision. Keywords Policy Effectiveness, Supervision, Excise, Excisable Goods of Tobacco Products, Illegal Cigarettes
Analisis Tingkat Kepatuhan Wajib Pajak UMKM Dalam Pemenuhan Kewajiban Administrasi Perpajakan di Kantor Pelayanan Pajak Pratama Bekasi Barat Tahun 2022 Silvia; S Pentanurbowo
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Taxpayer compliance is a procedural and administrative compliance and conscious action that is necessary to fulfill taxpayer obligations based on applicable tax rules. Taxes are mandatory contributions to the State that are owed, both by individuals and entities that are coercive based on tax laws. Micro, Small and Medium Enterprises (MSMEs) are productive businesses owned by individuals and business entities that have met the criteria as micro businesses. This study aims to analyze the level of compliance of MSME taxpayers in fulfilling taxation, obstacles and efforts made by KPP Pratama Bekasi Barat in 2022. The research method used by the author is qualitative descriptive. The data collection process is carried out through observation, interviews, documentation. The results of the study show that the MSME Compliance Level is still not optimal due to several things, namely; lack of awareness of MSME taxpayers, lack of knowledge of MSME taxpayers, uneven socialization and education, and limited facilities. The efforts made are to carry out socialization, education, and tax classes to taxpayers. Keywords Compliance, UMKM
Pengaruh Digitalisasi Pajak dan Peran Relawan Pajak Terhadap Kepatuhan Wajib Pajak Dalam Melaporkan SPT Tahunan di KPP Pratama Jakarta Gambir Tiga Evan Fulvian; Notika Rahmi
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
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This study aims to analyze the influence of tax digitalization and the role of tax volunteers on individual taxpayer compliance in submitting annual tax returns at KPP Pratama Jakarta Gambir Tiga. Employing a quantitative, associative research method, data were collected via questionnaires from 100 individual taxpayers and analyzed using multiple linear regression with SPSS. Tax digitalization includes the use of e-filing, e-form, and DJP Online, while the volunteer role encompasses education, assistance, and outreach. The results reveal that tax digitalization not significantly and the role of tax volunteers significantly and positively affect taxpayer compliance, with contributions of 0.21% and 20.34% respectively. Simultaneously, both variables account for 20.6% of the variation in compliance behavior. The findings highlight the practical value of integrating digital services and educational outreach in enhancing voluntary tax compliance within a self-assessment tax system. Keywords tax digitalization; tax volunteers; tax compliance; annual tax return; DJP Online
Analisis Efektivitas Pengawasan Pajak Air Tanah Dalam Meningkatkan Pendapatan Daerah Pada Suku Badan Pendapatan Daerah Jakarta Timur Tahun 2021-2023 Nahaso Laia; Jiwa Pribadi
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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The purpose of this study is to determine the effectiveness of the groundwater tax increase implemented by the East Jakarta Regional Revenue Agency (Subangda Daerah Pendapatan Daerah Jakarta) to increase local revenue. A key consideration in determining the effectiveness of groundwater tax is understanding the efforts employed to increase groundwater tax at the East Jakarta Sub-District Revenue Agency (Subangda Daerah Pendapatan Daerah Jakarta). Understanding the efforts implemented will facilitate the increase in local revenue. To obtain data and information, this study utilized interviews and observation as data collection methods. The author obtained primary data from respondents, namely employees of the East Jakarta Sub- District Revenue Agency (Subangda Daerah Daerah Jakarta), while secondary data was obtained from the library by searching for books related to taxation.Our tax law adheres to a self-assessment system, where taxpayers are entrusted with calculating and determining the amount of income owed and then reporting it to the tax counseling and consultation office after the end of the tax year. Keywords Local Reveneu, Groundwater Tax Sector
Pengaruh Pemanfaatan Teknologi Aplikasi Carik Jakarta dan Partisipasi Masyarakat Terhadap Efisiensi Pendataan Keluarga di Kelurahan Kampung Melayu Kecamatan Jatinegara Jakarta Timur Achmad Khizam Fikri Aditama; Adin Dahuri
Jurnal Ilmu Administrasi Publik Vol. 5 No. 5: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Family data collection is one of the important elements in social development planning, health, and public services. Therefore, this research aims to determine the influence of the Utilization of the Carik Jakarta Application and Community Participation on Data Collection Efficiency in Kampung Melayu Village. This research uses a quantitative method with a questionnaire data collection technique distributed to 67 respondents. The results of the research shows a positive influence between the utilization of the Carik application and community participation on data collection efficiency of 5.6% and 86.2%, respectively. while the F test shows that the two variabels simultaneous have a significant effect on data collection efficiency (sig. 0.000 <0.05) F count 90.838 F table 3.14. the coefficient of determination (R Square) of 0.598 indicates that 73.1% of data collection efficiency is influenced by these two variables, while 26.9% is influenced by other factors. Keywords Utilization, Carik, Participation, Efficiency, Data Collection

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