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Jurnal Ilmu Administrasi Publik
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 27755053     DOI : https://doi.org/10.31334/jiap.v4i5
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Ilmu Administrasi Publik merupakan jurnal akademik yang diterbitkan setiap dua bulan sekali sebagai wadah bagi mahasiswa, akademisi, peneliti, dan praktisi untuk mendiseminasikan hasil penelitian dan kajian ilmiah di bidang administrasi publik. Jurnal ini mengakomodasi berbagai topik yang berkaitan dengan administrasi publik, kebijakan publik, tata kelola pemerintahan, perpajakan, serta isu-isu kontemporer dalam sektor publik. Fokus Jurnal Jurnal ini berfokus pada pengembangan teori, konsep, dan praktik dalam administrasi publik yang relevan dengan dinamika pemerintahan, kebijakan publik, pelayanan publik, serta sistem perpajakan di tingkat lokal, nasional, maupun global. Ruang Lingkup Jurnal Jurnal Ilmu Administrasi Publik mencakup berbagai topik penelitian dan kajian ilmiah, antara lain: 1. Administrasi Publik Reformasi birokrasi dan tata kelola pemerintahan Inovasi dalam administrasi publik E-Government dan transformasi digital dalam sektor publik Manajemen organisasi publik Kepemimpinan dalam sektor publik 2. Kebijakan Publik Formulasi, implementasi, dan evaluasi kebijakan publik Kebijakan sosial, ekonomi, dan lingkungan Analisis kebijakan berbasis bukti Partisipasi publik dalam pembuatan kebijakan Regulasi dan deregulasi dalam kebijakan publik 3. Pelayanan Publik Model dan strategi peningkatan kualitas layanan publik Inovasi dalam pelayanan publik Responsivitas dan akuntabilitas sektor publik Pelayanan publik berbasis teknologi informasi Kepuasan masyarakat terhadap pelayanan publik 4. Keuangan dan Anggaran Publik Pengelolaan keuangan daerah dan negara Akuntabilitas dan transparansi keuangan publik Efektivitas kebijakan fiskal dalam pembangunan Pendanaan dan investasi dalam sektor publik 5. Perpajakan dalam Administrasi Publik Kebijakan perpajakan dan dampaknya terhadap perekonomian Administrasi perpajakan dan efisiensi sistem perpajakan Digitalisasi dan modernisasi sistem perpajakan (e-filing, e-billing, e-invoice) Tax compliance dan strategi peningkatan kepatuhan pajak Pengelolaan penerimaan pajak daerah dan nasional Pajak sebagai instrumen kebijakan fiskal Tax justice dan dampaknya terhadap pembangunan ekonomi 6. Desentralisasi dan Otonomi Daerah Tata kelola pemerintahan daerah Sinergi antara pemerintah pusat dan daerah Pembangunan daerah berbasis partisipasi masyarakat Inovasi kebijakan daerah dalam pelayanan publik 7. Isu Kontemporer dalam Administrasi Publik Good governance dan anti-korupsi Administrasi publik dalam menghadapi krisis dan bencana Digitalisasi sektor publik dan kebijakan smart city Peran sektor swasta dan masyarakat dalam pembangunan publik Jurnal ini menerima artikel hasil penelitian, studi literatur, dan kajian konseptual yang memberikan kontribusi dalam pengembangan ilmu administrasi publik. Setiap naskah yang diterbitkan telah melalui proses peer-review untuk memastikan kualitas akademik dan orisinalitasnya. Dengan terbit setiap dua bulan sekali, jurnal ini diharapkan dapat menjadi referensi akademik yang berkelanjutan bagi mahasiswa dalam memahami dinamika administrasi publik serta berkontribusi dalam pengembangan ilmu dan kebijakan publik, termasuk bidang perpajakan, di Indonesia.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 368 Documents
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EVALUASI IMPLEMENTASI KEBIJAKAN STANDAR NASIONAL PERPUSTAKAAN DALAM RANGKA MENINGKATKAN KEPUASAN PEMUSTAKA STUDI KASUS PADA PERPUSTAKAAN DAERAH KABUPATEN BEKASI TAHUN 2024 – 2025 Mardiana Tri Hidayanti; Agus Cholik
Jurnal Ilmu Administrasi Publik Vol. 5 No. 6: November 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study emphasizes the importance of implementing the National Library Standards (NLS) Policy Number 2 of 2024 as a strategic instrument to improve service quality and user satisfaction at the Bekasi Regency Public Library, considering that the NLS serves as the main guideline for fulfilling standards related to collections, services, human resources, and library facilities and infrastructure. The purpose of this study is to evaluate the implementation of the NLS policy, identify obstacles in its implementation, and formulate policy reinforcement strategies to enhance the quality of regional library services. Using a qualitative approach with a case study method, data were collected through in-depth interviews, field observations, and documentation studies. The results indicate that the implementation of the NLS policy has produced administrative and institutional achievements, as reflected by the attainment of A-level accreditation and an increase in the number of collections from 17,860 titles in 2023 to 18,414 titles in 2025. However, the percentage of target fulfillment declined from 89% to 68%, the ratio of collections to users has not met the required standard, and certified librarians are not yet available. Policy implementation also remains constrained by limited budget allocation, the lack of fully integrated digital services, weak dissemination of the 2024 NLS policy, and a bureaucratic structure that restricts flexibility in decision-making. This study recommends strengthening librarian competencies through certification and training programs, increasing budget allocation, optimizing integrated digital services, and restructuring the organizational framework to be more adaptive in order to improve the effectiveness of NLS implementation and user satisfaction.
IMPLEMENTASI KEBIJAKAN PENANGANAN PRASARANA DAN SARANA UMUM (PPSU) PADA KEBERSIHAN TINGKAT KELURAHAN PADEMANGAN BARAT JAKARTA UTARA Maryanti; Tulus Santoso
Jurnal Ilmu Administrasi Publik Vol. 5 No. 6: November 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Implementation of policies for handling public infrastructure and facilities Handling Public Infrastructure and Facilities (PPSU) is work that needs to be done immediately and cannot be postponed because it can result in losses, dangers and disrupt the interests of the public/community and in order to speed up the functioning of locations/infrastructure and public facilities/assets as well as regional assets that are damaged, dirty and/or disturbing according to their intended purpose. This research uses qualitative research with qualitative descriptive methods. This research uses two theories from Ripley and Franklin, namely the level of compliance, measures of routine fluency and desired impact. The results of this research are that there is still a lack of public awareness in maintaining environmental cleanliness and the community still relies on PPSU officers to clean the environment of West Pademangan subdistrict. And the officers still lack socialization. Keywords Policy implementation, Handling Public Infrastructure and Facilities (PPSU)
PENGARUH PERATURAN PERPAJAKAN DAN TARIF PAJAK PROGRESIF TERHADAP PENERIMAAN PAJAK DI SAMSAT KELAPA DUA KABUPATEN TANGERANG Ambarwati; Salza Febriyani
Jurnal Ilmu Administrasi Publik Vol. 5 No. 6: November 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Tax regulations serve as the legal foundation governing tax obligations and collection mechanisms, while progressive tax rates reflect fiscal fairness by imposing higher rates as the number or value of vehicles increases. This system plays a crucial part in promoting taxpayer compliance and optimizing local revenue. This study aimed to analyze the impact of tax regulations and progressive tax rates on Motor Vehicle Tax (PKB) revenue at the Kelapa Dua Samsat Office in Tangerang Regency. This study used a quantitative approach, by employing survey methods and multiple linear regression analysis. The results of validity and reliability tests indicated that the research instruments are valid and reliable. Partial tests (t-tests) prove that both tax regulations and progressive tax rates have a positive and significant impact on PKB revenue. Simultaneous tests (F-tests) reinforce that both independent variables together have a significant impact on the dependent variable. The coefficient of determination (R²) value of 0.403 indicated that 40.3% of the variation in PKB revenue can be explained by tax regulations and progressive tax rates. These findings support the Slippery Slope Framework and Fiscal Exchange Theory, which emphasize the importance of combining regulatory strength and perceptions of fiscal justice to improve tax compliance. This study has important implications for the formulation of fairer, more transparent, and more effective local tax policies to optimize motor vehicle tax revenue.
Pengaruh Pengawasan Internal dan Pemanfaatan Teknologi Informasi Terhadap Kepatuhan Pelaporan SPT Tahunan Pegawai Sekretariat Direktorat Jenderal Perhubungan Laut Kementerian Perhubungan Tahun 2024 Nunki Atma Dewi; Guntur Ilhamsyah
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

This study aims to determine and analyze the effect of internal supervision and the utilization of information technology on employees’ compliance in reporting Annual Tax Returns (SPT) within the Secretariat of the Directorate General of Sea Transportation, Ministry of Transportation. The research employs a quantitative approach using a survey method by collecting data through questionnaires, which were analyzed using multiple linear regression with the assistance of SPSS software. The research population consists of all employees of the Secretariat of the Directorate General of Sea Transportation, Ministry of Transportation, with the sample determined using a probability sampling technique. The results indicate that internal supervision and the utilization of information technology, both partially and simultaneously, have a significant effect on employees’ compliance in reporting Annual Tax Returns (SPT). These findings suggest that strengthening internal supervision and optimizing the use of information technology play an important role in improving Annual Tax Return reporting compliance.
Analisis Penerapan Coretax Dalam Pembuatan Faktur Pajak Pada PT. Dok Dan Perkapalan Kodja Bahari Tahun 2025 Irsan Fathur Rahman; Notika Rahmi
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

The Coretax system is the latest innovation developed by the Directorate General of Taxes (DJP) as part of efforts to modernize tax administration, making it integrated, efficient, and digital-based. However, during its initial implementation, Coretax frequently experienced technical issues that caused delays in the issuance of tax invoices. This study aimed to conduct an in-depth analysis of the implementation of the Coretax system in the tax invoice issuance process at PT. Dok and Perkapalan Kodja Bahari. The research method used is a descriptive qualitative approach with data collection techniques used such as observation, in-depth interviews, and documentation. The results of the study indicated that the implementation of Coretax has a positive impact on the effectiveness of tax invoice administration, particularly in terms of issuance speed, data integration, and reporting transparency. However, there are still some challenges, such as users' lack of understanding of new features, inadequate technological infrastructure readiness, and frequent server outages in Coretax, which hinder and delay the tax invoice issuance process. Meanwhile, efforts to overcome these obstacles include internal training, intensive consultations, and improved technical coordination with various parties.
Efektivitas Kebijakan Insentif Pajak Bumi Dan Bangunan Perdesaan dan Perkotaan Pada Penerimaan Pajak Daerah Di UPPRD Senen Tahun 2022-2024 Febi Rizkia; Alief Ramdan
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Rural and Urban Land and Building Tax is one of the strategic sources of local revenue for the Provincial Government of DKI Jakarta. However, the realization of PBB-P2 revenue at UPPRD Senen during the 2022-2024 period shows fluctuations and has not fully reached the target, which is influenced by increasing taxpayer non-compliance and high arrears. To overcome this problem, the local government implemented a PBB-P2 incentive policy in the form of tax principal exemptions, principal relief, and the elimination of administrative sanctions. This study aims to analyze the effectiveness of the Rural and Urban Land and Building Tax incentive policy at the Senen UPPRD and to identify the inhibiting and driving factors that can affect local tax revenue. This study used a qualitative approach with a descriptive research type and data collection techniques through observation, interviews, and literature study. The research analysis is based on the effectiveness theory proposed by Richard M. Steers, which includes organizational factors, environmental factors, employee factors, and management factors. Based on the results obtained, it shows that the effectiveness of PBB varies each year. In 2022, the effectiveness level reached 68%, which is classified as not yet effective enough, in 2023 it was 90% and classified as quite effective, and in 2024 it was 123% and classified as very effective. The obstacle that arises is the low awareness of taxpayers, but efforts have been made by disseminating information about the PBB-P2 incentive policy evenly. Meanwhile, intensive socialization has become a driving factor in increasing PBB-P2 revenue realization and has an effect on regional revenue. Keywords: Effectiveness; PBB intensive policy; regional revenue.
Pengaruh Perencanaan Anggaran Dan Manajemen Resiko Terhadap Penyerapan Anggaran Di Desa Bojong Koneng Kecamatan Babakan Madang Kabupaten Bogor Hendra; Dony Hendartho
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Budget absorption in Bojong Koneng Village, Babakan Madang Subdistrict, Bogor Regency, remains suboptimal. The objective of this study is to analyze budget absorption in Bojong Koneng Village, Babakan Madang Subdistrict, Bogor Regency, which remains suboptimal, both partially and simultaneously. This study used an explanatory research method with a quantitative descriptive approach. The study population consists of all village officials in Bojong Koneng Village, totaling 15 employees, 21 RT heads, and 6 RW heads, for a total of 42 respondents. The sampling technique used a census, specifically a complete census, resulting in 42 samples from the entire population. The research results indicate: (1) The magnitude of the influence of budget planning on budget absorption in Bojong Koneng Village, Babakan Madang Subdistrict, Bogor Regency, is 57.3%. (2) The magnitude of the influence of risk management on budget absorption in Bojong Koneng Village, Babakan Madang Subdistrict, Bogor Regency, is 73.3%. (3) The combined effect of Budget Planning and Risk Management on Budget Absorption in Bojong Koneng Village, Babakan Madang Subdistrict, Bogor Regency is 76%.
Analisis Efektivitas Penerapan Keselamatan dan Kesehatan Kerja (K3) pada Kantor Pencarian dan Pertolongan Kelas B Jambi Siska Vermina; Muhammad Firzah
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Occupational Safety and Health (OHS) is a crucial aspect in supporting the smooth and successful implementation of the National Search and Rescue Agency (Basarnas), particularly in high-risk search and rescue operations. The Search and Rescue Office Class B of Jambi, as a Basarnas technical implementation unit, is required to implement an OHS system effectively to protect personnel safety and minimize the risk of workplace accidents. However, in practice, various challenges remain that could potentially impact the effectiveness of OHS implementation in the workplace. Therefore, this study aims to analyze the effectiveness of Occupational Safety and Health (OHS) implementation, identify the obstacles and barriers encountered, and formulate efforts to improve the effectiveness of OHS implementation at the Jambi Class B Search and Rescue Office. This study used a qualitative research method with a descriptive approach. The results indicate that OHS implementation at the Jambi Class B Search and Rescue Office has generally been quite effective. This is reflected in compliance with OHS Standard Operating Procedures (SOPs), the use of personal protective equipment (PPE) in operational activities, the implementation of OHS training, and the readiness of the emergency response system to support personnel safety. However, this study also identified several obstacles, including limited safety facilities and infrastructure, high operational intensity, and the need for increased consistency in OHS monitoring and evaluation. Therefore, efforts to improve the effectiveness of OHS implementation need to be undertaken through strengthening occupational safety culture, improving personnel competency and awareness, and optimizing OHS support facilities, infrastructure, and administrative systems.
Analisis Strategi Pemungutan Bea Perolehan Hak Atas Tanah Dan Bangunan Dalam Meningkatkan Penerimaan Pajak Daerah Pada Unit Pelayanan Pemungutan Pajak Daerah Kramat Jati Tahun 2024 Kemala Sari; Fahrul Anwar Syadat
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

The failure to achieve the target for Land and Building Acquisition Tax (BPHTB) indicates that the existing collection strategy is not yet optimal in exploring regional tax potential. This study aims to analyze the Land and Building Acquisition Tax (BPHTB) collection strategy in increasing regional tax revenue at the Kramat Jati Regional Development Planning Agency (UPPPPD) in 2024. The research method used a descriptive qualitative approach through in-depth interviews with tax officers, taxpayers, and Notaries/PPATs involved in land and building acquisition transactions. The results show that despite the digitalization of services and efforts to educate taxpayers about taxpayer compliance, optimization of BPHTB revenue remains hampered. This is influenced by several aspects, such as low public literacy, technical constraints in the e-BPHTB system, suboptimal data synchronization between institutions, and perceptions of unfairness regarding applicable rates. Several initiatives have been implemented, such as improving SOPs, accelerating digital services, officer training, active communication with PPAT/BPN, and education on the benefits of BPHTB for regional development. This study concludes that the BPHTB collection strategy has been running quite well, but requires continuous improvement in the aspects of coordination, information transparency, and digital system reliability to be able to contribute maximally to Regional Tax revenue.
Pengaruh Inovasi Pengelola Dan Adaptasi Pengelola Terhadap Kualitas Pelayanan Ruang Publik Terpadu Ramah Anak (Rptra) Di Kelurahan Cipedak Kecamatan Jagakarsa Jakarta Selatan Provinsi Dki JakartaTahun 2025 Suliyah; Indah Wahyu Maesarini
Jurnal Ilmu Administrasi Publik Vol. 6 No. 1: Januari 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

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Abstract

Public services are mandatory for the government to fulfill the rights of citizens. The quality of public services includes key dimensions such as Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy, which are manifested through transparency, accountability, simplicity of procedures, equal rights (non-discriminatory), and community participation, thus becoming a crucial point in determining whether innovation and adaptation by managers will improve service quality. The research method used quantitative data collection techniques with questionnaires and data analysis using SPSS 2025. The research location was the Child-Friendly Integrated Public Space (RPTRA) in the Cipedak sub-district of Jagakarsa, South Jakarta. RPTRA stands for Ruang Publik Terpadu Ramah Anak (Integrated Child-Friendly Public Space), which is a public open space provided by the Jakarta provincial government as a safe and comfortable place for children to play, for residents to socialize, and for empowerment, education, and educational information communication (KIE) activities, as well as a forum for social interaction among residents. The results of this study conclude that management innovation has a positive and significant effect on service quality by 25.2%. Management adaptation has a positive and significant effect on service quality by 32%. Managerial innovation and adaptation have a positive and significant impact on service quality by 34.1%, while the remaining 65.9% is influenced by other variables not yet studied by the researcher. This research is expected to make a meaningful contribution to the field of public administration and be able to solve practical problems so that it can be applied to a wider population, and its recommendations can be followed up by policy makers.

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