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Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Published by Universitas Muhammadiyah Makassar
ISSN : -     EISSN : 27460460     DOI : -
Core Subject : Humanities,
Humanities
KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Makassar. Jurnal ini bertujuan menjadi wadah akademik bagi para peneliti, akademisi, praktisi, dan pembuat kebijakan dalam mengeksplorasi isu-isu strategis serta inovasi dalam tata kelola pemerintahan dan pelayanan publik. Cakupan utama jurnal ini mencakup kebijakan publik, manajemen publik, governance, desentralisasi, pelayanan publik, serta pembangunan berkelanjutan dalam konteks administrasi publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 8 Documents
 1 
Search results for , issue "Vol. 6 No. 2 (2025): April 2025" : 8 Documents clear
Analisis Good Governace Pada Pelayanan E-Pasport Munigar, Widiya; Karniawati, Nia
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.15569

Abstract

The porpuse of the research is to determine the quality of servicein the government apparatus based electronic passport, in this study using 5 indicators that tangible, Responsiviness, Realibility, Assurance, and Empathy. And alsosee at the factors that influence the quality of service indicators Organizations, Human Resource, and Service System. The methoduse disdescriptive quantitative method using frequency distribution, and the data collection were interviews, observation, documentation andquestionnaires. With research sites at the Immigration Office Class 1 Bandung. Results ofthe research is that thequality of service in thegovernment apparatus based electronic passport given tothe publicis Very Good”as indicated by the scale 4.21cumulative indexofthe highest value 5.The variables that have the highest value is in the variable Assurance (Warranty) with a score value of 4.60 with the category of “Very Good” and the variable that gets the lowest score by the public is the variable empathy with a score value of 3.97although the category of “Good”. As for the factor of influence in the organization’s services are among the factors, for cesor human resources and service system. Then there commendations givent o the immigration office in Bandung is in grade 1 to further enhancethe quality of His ministry, especially in the Empathy dimension of hospitality, courtesy and discriminatory actions in serving.
PENGARUH FASILITAS KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS SALUGATTA KECAMATAN BUDONG-BUDONG KABUPATEN MAMUJU TENGAH Febrian, Muhammad; Malik, Ihyani; Syukri, Syukri
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.16618

Abstract

The aim of this research is to find out how much influence health facility variables have on patient satisfaction variables at the Salugatta Community Health Center, Budong-Budong District, Central Mamuju Regency. This research uses quantitative research methods with descriptive research type. The data collection technique was through a survey using a questionnaire given to patients at the Salugatta Health Center in January with a sample size of 88 respondents. The results of this study show that health facilities have a significant effect on patient satisfaction. And the results of the health facility hypothesis test (X) have a positive effect on patient satisfaction (Y). This is indicated by the value of tcount > ttable with a value of 18.123 > 1.987 with a significance value of 0.001 < 0.05. Based on the coefficient of determination (R Square) of 0.792, which means the influence of health facilities (X) on patient satisfaction (Y) is 79% while the rest is influenced by other factors. It is hoped that the implications of this research will be for the Central Mamuju Regency government to be able to improve existing infrastructure at the Salugatta Community Health Center so that it can increase patient satisfaction, because health facilities are very important for the community.
KUALITAS PELAYANAN PUBLIK DI KANTOR SATUAN PENYELENGGARA ADMINISTRASI SIM SATLANTAS POLRES TAKALAR Candra, Siti Widya; Hakim, Lukman; Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.17480

Abstract

This research aims to evaluate the quality of public services for making driving licenses at the Takalar Police traffic police driving license administration unit office by considering analysis of service costs, service facilities and service attitudes. The research method uses a descriptive qualitative approach where data is obtained through interviews, observations and documentation in the field involving various related parties such as traffic police officers and SIM service users who have direct experience with services at the Takalar Police Traffic Unit. The results of the research show that the quality of public services at the Takalar Police traffic police office is influenced by several inhibiting factors such as service costs, service attitudes of officers, inadequate availability of facilities and still need to be improved. In-depth analysis of aspects that provide a comprehensive picture of the quality of public services at the Takalar Police Traffic Unit.
Strategi Pemerintah Daerah Dalam Menangani Ernikahan Dini Di Kabupaten Barru Azizah, Nur; Mone, Ansyari; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18003

Abstract

This research aims to determine the regional government's strategy in dealing with early marriage in Barru Regency. The type of research used is qualitative research, data collection uses observation, interview and documentation techniques. The results of the research show that the regional government's strategy in dealing with early marriage in Barru Regency is considered optimal, where the rate of early marriage will decrease in 2022 after experiencing an increase in 2021. Strength, with the presence of religious counselors in each sub-district and the involvement of parents and teenagers . In terms of weaknesses, there are still many people who hold strong traditions and have a low level of understanding regarding the risks of early marriage. Furthermore, from an Oppertunity perspective, this strategy is not only implemented by one element but certainly involves others such as the community and also the relevant regional government. The last one is Thearth, where the divorce rate, poverty and educational backwardness are increasing. The internal factor that influences this research is laziness.
Budaya Kerja Kepolisian Dalam Pelayanan Masyarakat Di Polsek Anggeraja Kabupaten Enrekang Wulan, Wulan; Mahsyar, Abdul; Yusuf, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18009

Abstract

The aim of the research is to determine the work culture of the police in community service at the Anggeraja Police, Enrekang Regency. This type of research uses qualitative methods with a descriptive research type. Data collection techniques are through observation, interviews and documentation. The results of the research show that the Anggeraja Police Department's service to the community is said to be quite good, but there are several obstacles, namely regulations and the community's views on service and values. -Society's values are not fully implemented in accordance with the professional code of ethics. There are habits, rules and values as a reference for acting in solving problems. The Police Code of Ethics as a guideline for carrying out their duties cannot be said to be optimal when police officers are in the field in their assigned area. In reality, the police have not provided good services to the community because of favoritism and exclusion.
Etika Pelayanan Publik Pada Kantor Dinas Kependudukan Dan Catatan Sipil Kota Makassar Nurfaidah, Sulastri; Usman, Jaelan; Hawing, Hardianto
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18010

Abstract

The results of this research show that Service Ethics at the Makassar City Population and Civil Registry Office in terms of the services provided to the community have been said to be effective, accurate and of high quality, where the population registration process, issuance of identity documents such as KTPs and birth certificates, as well as other services have met community administrative needs quickly and accurately. The services provided by the Makassar Civil Registry Office are designed to be efficient and also save time for the public. Then the public services established at the Makassar City Population and Civil Registry Office have similarities in the process of processing documents such as Digital KTPs, Family Cards, birth certificates, and so on. The process generally involves gathering the required information and documents, verifying the data, and printing the requested documents.
Penerapan Kebijakan Aplikasi Tourism Makassar Sebagai Media Promosi Di Dinas Pariwisata Kota Makassar Hijriah, Usman Umratul; Mappamiring, Mappamiring; Amiruddin, Iswadi
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18017

Abstract

The aim of the research is to determine the implementation of the Makassar Tourism Application Policy as a Promotional Media in the Makassar City Tourism Office. This type of research is qualitative research with descriptive research type. Data collection techniques use observation, interviews and documentation methods. The results of the research are that communication in the Makassar Tourism application at the Makassar City Tourism Office always prioritizes communication, the communication referred to here is socialization. Therefore, each field always holds activity meetings in each field so that employees can communicate directly with tourists who come from outside Sulawesi so they can implement a good and polite communication system towards tourists. Resources in the existing Makassar Tourism application. The Makassar City Tourism Office continues to strive to improve the human resources in the office, because Makassar City is a city that is famous for its tourist attractions that can attract tourists, culinary food, etc.
Etika Pelayanan Publik Di Kantor Kecamatan Enrekang Kabupaten Enrekang Hendrawan TPP, Moch Edy; Wahid, Nur; Hawing, Hardianto
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i2.18026

Abstract

Providing services cannot be separated from service ethics which of course has an impact on public satisfaction with the services provided at the Enrekang District Office. This research certainly discusses public service ethics which are summarized in four indicators, namely Equality, Quity, Loyalty and Responsibility. The research results showed that the four indicators were still far from what was expected, where the four indicators were not included in a Standard Operating Procedure. The absence of Standard Operating Procedures is a benchmark for the services provided by the Enrekang District Office. So in this case, presenting Standard Operating Procedures is intended as a guideline in providing public services which of course cannot be separated from the four indicators of public service ethics discussed. Therefore, the recommendation from researchers is of course that the establishment of Standard Operating Procedures must be implemented at the Enrekang District Office as an effort to realize excellent public services.

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