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International Journal of Social, Economic, and Business
Published by CV. Lavish Opulent Education
ISSN : -     EISSN : 30639832     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
International Journal of Social, Economic, and Business published since 2024 is an open access International refereed research publishing journal with a focused aim on promoting and publishing original high quality research dealing with theoretical and scientific aspects in all disciplines of Social, Economic, Accounting, and Business.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 77 Documents
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The Influence of Work Culture and Incentives on Employee Performance (Study at The Regional Revenue Agency Of Surabaya City) Ifrohah, Ifrohah
International Journal of Social, Economic, and Business Vol. 1 No. 4 (2025): June 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/16gk6h65

Abstract

This study aims to examine the influence of work culture and incentives on employee performance at the Regional Revenue Agency (Bapenda) of Surabaya City. This research is motivated by the performance gap of civil servants (ASN) even though the assessment score is generally high, as well as the realization of income that has not been optimal in recent years. Using a quantitative approach with descriptive and causal design, data were collected from 36 ASN and PPPK employees using total sampling and analyzed using multiple linear regression through SPSS. The results show that work culture and incentives significantly affect employee performance, with incentives having a more dominant effect. The regression model reveals that 63.7% of the variance in performance is explained by two independent variables. The findings suggest that strengthening work culture—especially in the aspects of participation and internalization of core values—alongside a fair and performance-based incentive system, can substantially improve employee performance. The study recommends organizational interventions such as value-based training, participatory decision-making, and output-based incentive reforms to improve the effectiveness and fairness of human resource management in public institutions.
Implementation of Information and Communication System-Based Public Services in the Context of Increasing Satisfaction of Licensing Service Users at the Surabaya City Investment and One-Stop Integrated Services Office Erawati, Novita Theresyana
International Journal of Social, Economic, and Business Vol. 1 No. 4 (2025): June 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/b76w2581

Abstract

This study aims to evaluate the implementation of public service delivery based on information and communication technology through the Online Single Submission (OSS) system at the Investment and One-Stop Integrated Services Office (DPMPTSP) in Surabaya. Using a descriptive quantitative approach and the SERVQUAL framework, the research involved 120 respondents representing users of licensing services. Data were collected through a structured questionnaire and analyzed using descriptive statistics. The findings indicate that the overall quality of OSS-based services is perceived as very good, with reliability emerging as the strongest dimension, particularly in the absence of illegal levies and unofficial intermediaries. Conversely, the assurance dimension received the lowest score, indicating the need for better alignment between service delivery and user expectations. The study concludes that while digital systems improve transparency and procedural integrity, service effectiveness must also be supported by responsive systems, clear communication, and improved technical support. The results provide practical insights for optimizing digital public services and enhancing citizen satisfaction in the context of e-government.
Implementation of Public Service Quality in BPBD Surabaya City Rahma, Desi Ayu Widya
International Journal of Social, Economic, and Business Vol. 1 No. 4 (2025): June 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/a4mgjy54

Abstract

This study aims to analyze the implementation of public service quality at the Regional Disaster Management Agency (BPBD) of Surabaya City in the context of disaster education and outreach to the community. The analysis focuses on five dimensions of the SERVQUAL model—tangibles, reliability, responsiveness, assurance, and empathy—which serve as indicators for measuring the Community Satisfaction Index (IKM). A descriptive quantitative approach was employed, using questionnaires as the primary data collection method. The respondents comprised 100 residents of Surabaya who had participated in disaster awareness programs within the past three months. The findings reveal that all five dimensions of service quality were rated in the "excellent" category, with an overall IKM score of 99.5. Community members perceived the services provided by BPBD as meeting their expectations, particularly in terms of promptness, staff competence, and effective communication. These results indicate that the implementation of the SERVQUAL framework in disaster education has had a positive impact on community satisfaction. The study recommends expanding the outreach of disaster education programs and strengthening the public complaint system as key strategies for service improvement in the future.
Implementation of Public Service Quality at Morokrembangan Community Health Center, Surabaya City Julianty, Mutiara
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/w9x0xg02

Abstract

This study aims to evaluate the implementation of public healthcare service quality at Puskesmas Morokrembangan, Surabaya, using the SERVQUAL model, which encompasses five key dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The research employs a descriptive quantitative approach with data collected from 100 respondents who had accessed healthcare services at the facility at least twice within the past year. The findings indicate that all service quality dimensions fall within the “good” category, with the empathy dimension receiving the highest average score, particularly in aspects related to respectful and non-discriminatory service. In contrast, the reliability dimension emerged as the area requiring the most attention, especially regarding public perceptions of the alignment between service requirements and the types of services provided. These findings suggest that, although Puskesmas Morokrembangan has succeeded in providing inclusive and human-centered services, improvements are still necessary in enhancing procedural clarity, standardizing service requirements, and leveraging information technology to strengthen service communication. This study contributes to the broader discourse on service quality in public health institutions and offers practical implications for enhancing the delivery of digitally integrated primary healthcare services.
The Influence of Leadership Style and Organizational Work Culture on the Performance of Employees of Pucang Sewu Surabaya Health Center Supriyanto, Agus
International Journal of Social, Economic, and Business Vol. 1 No. 4 (2025): June 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/s5m0jq23

Abstract

This study investigates the influence of leadership style and organizational work culture on employee performance at the Pucang Sewu Public Health Center in Surabaya. As frontline service providers in the public health system, employees at community health centers play a crucial role in delivering quality healthcare. However, preliminary observations revealed indications of underperformance among staff, prompting an exploration of managerial and cultural factors affecting work outcomes. A quantitative research method was employed using a survey distributed to 50 respondents, who are employees of the health center. The collected data were analyzed using multiple linear regression through SPSS software. The study focused on two independent variables—leadership style and organizational work culture—and their respective and combined effects on employee performance. The findings demonstrate that both leadership style and organizational work culture have significant influences on employee performance. Specifically, leadership style was found to have a strong positive effect, while organizational work culture also contributed meaningfully to performance outcomes. The coefficient of determination (R²) was 0.516, indicating that 51.6% of the variance in performance can be explained by the two variables. The remaining 48.4% is likely attributed to other factors not included in the model. The T-test results confirmed the significance of both variables, with leadership style and organizational work culture showing p-values below 0.05. These results validate the hypotheses and underscore the importance of effective leadership and a strong organizational culture in enhancing staff performance in public health institutions. The study contributes to the literature on human resource management in healthcare settings and provides practical insights for managerial improvements at community health centers.
The Effect of Workload and Competence on Employee Performance Case Study at the East Perak Health Center, Surabaya City Idayati, Nur
International Journal of Social, Economic, and Business Vol. 1 No. 4 (2025): June 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/9d6tmc88

Abstract

This study examines the influence of workload and competence on employee performance at the East Perak Health Center in Surabaya, Indonesia. Motivated by fluctuating performance scores and resource limitations in a densely populated service area, this research adopts a quantitative method with a causal design. A sample of 47 healthcare and administrative employees was selected using purposive sampling. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS version 30. The findings indicate that workload has a significant negative effect on employee performance, while competence shows a significant positive impact. The model explains 51.6% of the variance in employee performance. These results emphasize the critical need to balance workload and enhance employee competence to ensure effective public health service delivery. Future studies are encouraged to explore additional factors affecting performance in community health settings.
Implementation of Service Quality in Order to Increase Patient Satisfaction of Simolawang Surabaya Health Center Ferdiana, Arie
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/w6aq7j29

Abstract

This study aims to evaluate the implementation of service quality in improving patient satisfaction at UPT Puskesmas Simolawang, Surabaya. Using a descriptive quantitative approach, data were collected from 182 patients through structured questionnaires based on the SERVQUAL model, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Descriptive statistical analysis was used to assess public perceptions of service performance in each dimension. The results show that the overall service quality is perceived as “very good,” with the assurance dimension receiving the highest score, particularly on the item related to the availability of free healthcare services. Conversely, the responsiveness dimension received the lowest score, especially on the item concerning the timeliness of staff response during peak hours. These findings suggest that while trust, professionalism, and equitable access are strengths of the institution, improvements in real-time service responsiveness and infrastructure comfort are needed. The study contributes to the ongoing discourse on quality improvement in primary healthcare and provides practical recommendations for public health administrators to enhance patient-centered services using the SERVQUAL framework.
The Strategic Role of The Youth, Sports, and Tourism Office in Museum Devolepment Efforts Gubug Wayang Museum Mojokerto City Maulidiyah, Ratih; Prathama , Ananta
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/yse2ez84

Abstract

Gubug Wayang Museum Mojokerto City is one of the cultural tourism destinations that has an important role in the preservation of puppet art and culture. This study aims to analyze the role of the Youth, Sports and Tourism Office (Disporapar) in the development of the Gubug Wayang Museum using the role theory according to Iyas Yusuf (2014: 05) which includes the government as a regulator, dynamizer, and facilitator. The research method used is qualitative with informant retrieval techniques using purposive sampling and snowball sampling. The results showed that Disporapar's role 1) as a regulator in the preparation of policies and regulations related to museum management has been going well, 2) as a dynamizer by initiating educational programs and cultural promotions to increase the attractiveness of the museum is less than optimal, so it still needs to be improved again interesting programs, and 3) as a facilitator through the provision of facility assistance, budget funds, and cooperation with various parties has been running but still not optimal. The overall results show that it has been running well, but there are still challenges such as budget limitations, lack of community participation, and obstacles in digital promotion. Therefore, a strategy is needed to strengthen the role of Disporapar through optimizing policies, increasing cooperation with cultural communities, and utilizing digital technology in museum marketing to be better known by the wider community.
Implementation of the Quality of The Health Center Management Information System and Work Culture in Improving Employee Performance at The Simolawang Surabaya Health Center Ati, Tri Sulistyaning
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/ftqv6377

Abstract

This study is motivated by the non-optimal utilization of the Puskesmas Management Information System (SIMPUS) and work culture at Puskesmas Simolawang Surabaya which has an impact on employee performance. Several problems such as manual reports that are still carried out, network disruptions, low employee understanding of SIMPUS, and uneven application of the 3S work culture (Smile, Salam, Sapa) indicate the need for in-depth evaluation. This study aims to analyze the implementation of SIMPUS system quality and work culture in improving employee performance at Puskesmas Simolawang. The method used is descriptive quantitative approach with data collection techniques through questionnaires and observation of 45 respondents using total sampling technique. The results showed that SIMPUS system quality was in the good category, employee work culture was quite good, and employee performance was also in the good category. Based on validity and reliability tests, most questionnaire items were declared valid and reliable. The findings show that system quality and work culture contribute positively to improving employee performance. In conclusion, strengthening the implementation of information systems and internalizing a more effective work culture are needed to support optimal health services.
Analysis of Community Satisfaction of Pacarkembang Village Reviewed from the Ease, Speed and Effectiveness of the KNG (Klampid New Generation) Application Kariera, Dita Ken
International Journal of Social, Economic, and Business Vol. 2 No. 1 (2025): September 2025
Publisher : Lavish Opulent Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1512/apt32r28

Abstract

This study aims to analyze the level of community satisfaction with the use of the Klampid New Generation (KNG) application as an innovation in digital population administration services in Pacarkembang Village, Surabaya. Using a descriptive quantitative approach with 244 respondents, this study examined the effect of service speed, ease of use, and effectiveness of document completion on public satisfaction. The results of the analysis showed that simultaneously the three variables had a significant effect on community satisfaction with an R² value of 76.3%. Partially, only the variables of service speed and effectiveness had a significant effect, while ease of use did not. However, all variables have high average values that indicate user satisfaction. These findings confirm the importance of improving speed and effectiveness in digital services. It is suggested that the development of the KNG application be focused on improving system performance and training for the community so that the benefits are more optimal.

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