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Studi Administrasi Publik dan ilmu Komunikasi
Published by Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia
ISSN : 30638380     EISSN : 30638518     DOI : 10.62383
Core Subject : Education, Social,
Languange, Linguistic, Communication & Media Social Sciences
Studi Administrasi Publik dan ilmu Komunikasi, Jurnal ini ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, Jurnal ini bertujuan untuk menjembatani kajian antara administrasi publik dan ilmu komunikasi, dua bidang yang saling terkait dalam konteks pembangunan masyarakat dan pengelolaan organisasi publik. Dalam jurnal ini, para peneliti dan praktisi dari kedua disiplin tersebut berkolaborasi untuk mengungkap bagaimana komunikasi memengaruhi kebijakan publik, manajemen pelayanan publik, dan dinamika organisasi pemerintah. Artikel-artikel dalam jurnal ini mengeksplorasi berbagai aspek komunikasi dalam konteks administrasi publik, seperti komunikasi politik, komunikasi organisasi, dan komunikasi pelayanan publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 102 Documents
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Inovasi Pelayanan dalam Penerbitan KTP Elektronik (E-KTP) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pidie Safiatul Haifa; Muryali Muryali; Depita Kardiati; Muklir Muklir; Lisa Iryani
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 3 (2026): Agustus: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i3.1215

Abstract

Population administration services are an essential component of public service delivery, as they are directly related to the fulfillment of citizens’ administrative rights. Along with the increasing number of residents eligible for electronic identity cards (e-KTP) in Pidie Regency, the Department of Population and Civil Registration is required to provide more effective, efficient, and accessible services. This study aims to analyze service innovation in the issuance of electronic identity cards and examine public readiness to support the implementation of Digital Population Identity (IKD). This study employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation and analyzed using data reduction, data display, and conclusion drawing techniques. Muluk's Innovation Typology Theory was used to analyze service innovation, while Indrajit's E-Readiness Theory was applied to examine public readiness. The findings indicate that service innovation has been implemented through three dimensions: process innovation, method innovation, and system innovation. These innovations are represented by the Online Population Administration Service (Petaba On), Mobile Outreach Service (Jebol), and Digital Population Identity (IKD). The Jebol program has expanded service accessibility, particularly for residents in remote areas, while the implementation of IKD has increased the number of digital identity activations as part of the digital transformation of population administration services. From the E-Readiness perspective, the community demonstrates adequate technological infrastructure, basic digital literacy, and positive acceptance of service innovation. However, utilization of digital services still requires stronger public outreach, education, and assistance.
Kinerja Layanan Perpustakaan pada Dinas Kearsipan dan Perpustakaan Provinsi Gorontalo Pratiwi A. Adam; Rusli Isa; Raihan A. Hanasi
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 3 (2026): Agustus: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i3.1216

Abstract

This study was conducted to assess library service performance at the Archives and Library Office of Gorontalo Province, analyzed using five indicators of public bureaucracy performance according to Agus Dwiyanto (2006): productivity, service quality, responsiveness, responsibility, and accountability. This research employed a descriptive qualitative method to gain an in-depth understanding of library service performance in its natural context. Data were collected through observation, in-depth interviews, and documentation, with data analysis using the Miles and Huberman model and data validity testing through triangulation. The results showed that the overall performance of library services at the Archives and Library Office of Gorontalo Province still requires attention and improvement. Productivity has not been optimal, as indicated by a 25.8% decline in circulation services and a still semi-manual service system. Service quality has been relatively good in terms of staff attitudes, but remains constrained by inadequate facilities and a limited collection of new materials. Responsiveness remains weak due to the absence of a formal mechanism to capture user aspirations. Responsibility has not been applied consistently in the field regarding Standard Operating Procedures (SOPs). Accountability remains limited to administrative reporting and is not supported by measurable user satisfaction data or optimal digital transparency. Based on these findings, it is recommended that the office immediately enhance the capacity of functional librarians, accelerate digitalization of the service system, establish a structured mechanism for capturing user aspirations, strengthen the consistent implementation of SOPs, and integrate user satisfaction measurement into performance reports as a demonstration of genuine public accountability.

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