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Studi Administrasi Publik dan ilmu Komunikasi
Published by Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia
ISSN : 30638380     EISSN : 30638518     DOI : 10.62383
Core Subject : Education, Social,
Languange, Linguistic, Communication & Media Social Sciences
Studi Administrasi Publik dan ilmu Komunikasi, Jurnal ini ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, Jurnal ini bertujuan untuk menjembatani kajian antara administrasi publik dan ilmu komunikasi, dua bidang yang saling terkait dalam konteks pembangunan masyarakat dan pengelolaan organisasi publik. Dalam jurnal ini, para peneliti dan praktisi dari kedua disiplin tersebut berkolaborasi untuk mengungkap bagaimana komunikasi memengaruhi kebijakan publik, manajemen pelayanan publik, dan dinamika organisasi pemerintah. Artikel-artikel dalam jurnal ini mengeksplorasi berbagai aspek komunikasi dalam konteks administrasi publik, seperti komunikasi politik, komunikasi organisasi, dan komunikasi pelayanan publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 96 Documents
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Analisis Rekrutmen pada Perusahaan Outsourcing PT XYZ Andini Najwa Putri; Christian Wiradendi Wolor; Eka Dewi Utari
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1004

Abstract

This study aims to analyze the implementation of digital recruitment, including its supporting and inhibiting factors, as well as the challenges faced in its application at PT Sumber Abadi Karya. This research employs a qualitative approach using a case study method. Data were collected through semi-structured interviews, observation, and documentation involving key informants such as the General Manager, HR staff, and administrative personnel. Data analysis was conducted using the Miles and Huberman interactive model, while data validity was ensured through source and technique triangulation. The findings indicate that digital recruitment implementation remains partial and not yet fully integrated. Digitalization has been applied mainly in administrative aspects such as job vacancy dissemination and applicant data recording, while core selection processes are still conducted manually. Supporting factors include managerial awareness, organizational policies, and ease of data management, whereas inhibiting factors involve system limitations, human resource readiness, and low applicant response through digital platforms. The main challenges lie in system integration, workforce adaptation, and organizational culture transformation. Therefore, a structured and gradual implementation is required to enhance the effectiveness of recruitment processes sustainably.
Tingkat Kepuasan Mahasiswa dalam Pembayaran UKT melalui Aplikasi Brimo Jurusan S1 Administrasi Publik Semester VI Fakultas Ilmu Sosial Universitas Negeri Gorontalo Nuning Setiyawati; Yacob Noho Nani; Rustam Tohopi
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1007

Abstract

This study aims to analyze the level of student satisfaction in paying tuition fees (UKT) through the BRImo application at Universitas Negeri Gorontalo. The research applies the service quality (SERVQUAL) framework, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A qualitative descriptive approach was employed, with data collected through in-depth interviews, direct observations, and documentation. Participants included students who actively use the BRImo application for UKT payments as well as staff responsible for tuition management. Data analysis followed a systematic process involving data reduction, data display, and drawing conclusions to ensure accuracy and clarity of findings. The results indicate that using the BRImo application for tuition payment offers significant convenience and efficiency, allowing students to complete transactions without physically visiting the university payment office. Despite these benefits, several challenges were identified, including failed transactions, delays in payment confirmation, and suboptimal responses from customer service staff. Overall, the study concludes that student satisfaction with tuition payments via BRImo is considered fairly good. Nevertheless, improvements in reliability and responsiveness are recommended to further enhance the user experience and optimize the quality of service provided.  
Implementasi Kebijakan Retribusi Pelayanan Pasar Berdasarkan Peraturan Daerah Nomor 1 Tahun 2024 tentang Pajak dan Retribusi Daerah di Kota Gorontalo Imelda Suma; Asna Aneta; Yacob Noho Nani
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1016

Abstract

Market levies are a regional taxation category that holds significant promise for increasing regional fiscal resources, complementing local tax revenues. The objectives of this study are; (1) Understanding the Communication Mechanism in the Implementation of Market Service Fee Policy in Gorontalo City. (2) Examination of Resource Availability in the Implementation of Market Service Tax Policy in Gorontalo. (3) Understanding the Bureaucratic Framework in the Implementation of Market Service Tax Policy in Gorontalo City. (4) Examination of the Implementation of Market Service Tax Policy Disposition in Gorontalo City. The method used in this study is a descriptive qualitative method. The results of this study indicate that the communication of market service fee policy has been carried out through systematic formal channels and is supported by a clear bureaucratic structure and division of tasks, but its implementation is still not optimal. This is caused by several obstacles, including unequal understanding and distribution of information among traders, limited resources in terms of both quantity and quality of human resources, budget, and inadequate market facilities. Furthermore, weak coordination and suboptimal implementation of SOPs in the field also impact work consistency, while the disposition or attitude of implementers who have demonstrated commitment but are not yet unified requires a more comprehensive strategic approach. Therefore, integrated efforts are needed, including improving the communication framework, strengthening human resource capacity, improving facilities, stricter supervision, and ongoing coaching to create more effective and professional policy implementation.
Kajian Faktor-Faktor Penyebab Tidak Berfungsinya Pasar Rakyat di Bone Bolango Pasca Pembangunan Alexander Badjuka; Putri Salsabila Naleko; Syalwa Reyhana Pasilia; Rinjani Hurratun Idrisah H; Moh. Tegar Pratama Bito; Syahrul Salif N. ismail
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1029

Abstract

Traditional markets are one of the public economic facilities developed by the government to support trading activities and improve community welfare. However, not all traditional markets that have been built can function optimally. This study aims to examine the factors causing the dysfunction of traditional markets in Bone Bolango after construction. This research used a qualitative approach with a descriptive method. Data collection techniques were carried out through observation, interviews, and documentation. The informants consisted of local communities, traders, and individuals who understood the condition of the traditional market. The results showed that the dysfunction of the traditional market in Bone Bolango was influenced by several factors, including the impact of the Covid-19 pandemic which reduced community economic activities, the less strategic market location, low public interest in shopping at the market, and the large number of traders leaving the market due to the lack of consumers. In addition, the lack of sustainable economic activities around the market also caused the market to develop poorly. This study indicates that the success of traditional market development is not only determined by physical construction but is also influenced by location factors, community socio-economic conditions, and market management. Therefore, the government needs to pay attention to community needs and market management strategies so that traditional markets can function optimally.
Kolaborasi Pemerintah Daerah dan Komunitas Lokal dalam Peningkatan Pelayanan di Wisata Hiu Paus Gorontalo Mohamad Muflih Hasan; Rusli Isa; Dwi Indah Yuliani Solihin
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1034

Abstract

This study examines the collaboration between local government and local communities in improving service quality at the Whale Shark Tourism Destination in Botubarani Village, Bone Bolango Regency, Gorontalo Province. The rapid growth of marine tourism in this area has created economic opportunities for local residents, yet service management and coordination among stakeholders remain a challenge. The study aims to analyze the implementation of collaborative governance in tourism service improvement by focusing on shared commitment, facilitative leadership, face-to-face dialogue, and institutional capacity. A qualitative descriptive approach was applied. Data were collected through direct observation, semi-structured interviews with key stakeholders, and documentation review. The findings reveal that collaboration among stakeholders has been established and has contributed to service delivery, but it is still largely informal and lacks strong institutional arrangements. Facilitative leadership has been demonstrated through coordination and support programs, although capacity-building initiatives are not evenly distributed and not sustained. Face-to-face dialogue exists but is irregular and unstructured, limiting effective communication. Institutional capacity remains constrained by limited human resources, inadequate facilities, and the absence of standardized service procedures. Strengthening formal collaboration mechanisms, improving continuous training, and enhancing institutional capacity are essential to ensure sustainable tourism services and conservation-based destination management.
Kinerja Organisasi Publik dalam Pengelolaan Sampah pada Dinas Lingkungan Hidup Kota Gorontalo Muhammad Firdan Tegela; Ismet Sulila; Rusli Isa
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1041

Abstract

This study aims to examine the performance of public organizations in waste management at the Environmental Agency of Gorontalo City using indicators of public organizational performance, namely productivity, service quality, responsiveness, responsibility, and accountability. This study employed a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The findings reveal that the productivity aspect has been implemented, although it has not yet been optimal, as reflected in the amount of waste managed each year Therefore, improvements in facilities, additional personnel, and greater public discipline are required to achieve more effective and efficient waste management. The service quality aspect has not been adequately achieved, particularly regarding the availability of waste management facilities and infrastructure, as well as the optimization of cleanliness in anticipation of future increases in waste production. The responsiveness aspect is considered fairly good, with prompt, firm, and friendly responses to public complaints, although part of the responsibility for cleanliness has been delegated to the subdistrict and village levels. The responsibility aspect demonstrates compliance with policies such as the Gorontalo City Regional Regulation through waste management and cleanliness programs. The accountability aspect is considered fairly good, as evidenced by the implementation of waste-handling and reduction programs and employee performance evaluations, however, greater transparency in public performance reporting is still needed.

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