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Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Published by Lembaga Pengembangan Kinerja Dosen
ISSN : 28095901     EISSN : 28096037     DOI : 10.55606
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan (JEMPPER): menyambut baik kiriman yang memberikan wawasan tentang masalah terkini dan utama yang berhubungan dengan studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan. Jurnal ini menyediakan tempat bagi para peneliti dan praktisi Ekonomi Manajemen termasuk bidang kepariwisataan dan perhotelan untuk berdiskusi, mengejar dan mempromosikan pengetahuan di bidang-bidang yang muncul dan berkembang dalam studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan. Artikel bisa ditulis dalam bahasa Inggris atau bahasa Indonesia dan diterbitkan 3 kali setahun: Januari, Mei dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 401 Documents
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Ide Mengatasi Food Waste dalam Sistem Food & Beverage Hotel: Perspektif Ketidaksesuaian Sistem Firmansyah Firmansyah; Kris Cahyani Ermawati; Alip Suroto
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7793

Abstract

This study aims to analyse the generation of food waste in the operations of the Food & Beverage Department at Hotel Neo Malioboro, Yogyakarta, and to formulate a conceptual model for its management based on the food waste hierarchy and the 3R strategy. This study employs a qualitative approach using a single-case study design, involving in-depth interviews, participatory observation and documentation, which were analysed using thematic coding techniques through the stages of open, axial and selective coding. The results of the study indicate that food waste is generated systematically as a result of a lack of synchronisation between operational processes within the Food & Beverage Department, influenced by forecasting errors, overproduction, the buffet system, and weak integration of the waste management system. Furthermore, the implementation of the food waste hierarchy and the 3R strategy was found to remain largely normative and not yet integrated into the hotel’s operational system, resulting in waste management that tends to be reactive. This study has produced a conceptual model explaining that food waste is generated through a systemic process that begins with sustainable hospitality, followed by system misalignment, ultimately resulting in food waste formation, which is reinforced by a multi-level causal structure and hierarchical implementation gaps. The main contribution of this study is the development of a theoretical extension in the form of an integrated operational system model for food waste management in the hospitality industry. These findings have important implications for strengthening data-driven operational management systems to support sustainable practices in the Food & Beverage sector.
Pengaruh Kepercayaan, Presepsi Resiko dan Harga terhadap Minat Beli Sepeda Bekas di Wilayah Boyolali Donna Setiawati; Luki Sri Anggorowati; Nina Afiska Gabriella Salsabila
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7818

Abstract

The growth of used bicycle buying and selling businesses in Boyolali Regency has created intense competition, making trust, perceived risk, and price important factors influencing purchase intention. This study aims to analyze the influence of trust, perceived risk, and price, both partially and simultaneously, on purchase intention for used bicycles in Boyolali. This quantitative causality study involved 113 consumers aged 20–45 who had purchased bicycles in Boyolali. Data were collected through a structured Likert-scale questionnaire and analyzed using multiple linear regression to examine the relationships among the variables. The results show that trust, perceived risk, and price, both partially and simultaneously, have a positive and significant effect on purchase intention, with price being the most dominant variable. These findings confirm that increasing trust, managing perceived risk, and setting competitive prices play a significant role in increasing purchase intention for used bicycles in Boyolali. Furthermore, the results provide practical implications for used bicycle sellers to develop effective marketing strategies by strengthening customer confidence, reducing perceived transaction risks, and offering prices that are competitive and aligned with consumers' expectations and purchasing power, thereby improving their competitiveness in the local market.
Membangun Genuine Hospitality: Studi Tentang Pengalaman Perempuan Indonesia dalam Industri Kapal Pesiar Global Gloria Nancyska Mourina; Emmelia Nadira Satiti; Titik Akiriningsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7836

Abstract

This study explores the experiences of Indonesian women working in the global cruise ship industry and how they contribute to the creation of genuine hospitality. Using a qualitative interpretive phenomenology approach, the research focuses on solidarity, informal leadership, mentorship, empowerment, and competence development. Data were collected through in-depth interviews with 15 Indonesian female workers across five international cruise brands. The findings show that solidarity among workers provides emotional support and practical guidance, which further develops informal leadership through mentorship. These processes empower women to gain confidence, improve technical and interpersonal skills, and strengthen their professional competence. As a result, they are able to deliver authentic and empathetic service, which reflects the concept of genuine hospitality. The study concludes that solidarity and empowerment are key factors in shaping women’s capacity to adapt and succeed in multicultural cruise ship environments. This research contributes to tourism and hospitality studies by highlighting the role of social capital and informal leadership in enhancing service quality, and offers insights for cruise companies, training institutions, and vocational education programs.
Strategi Peningkatan Pendapatan Business to Business (B2B) Berbasis SWOT di Bolobake Beben Adiyanto; Emmelia Nadira Satiti; Sugiman Sugiman
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7838

Abstract

Revenue improvement in the pastry business is not only determined by product quality but also by the company’s ability to provide services with distinctive value that align with the needs of business partners. This study aims to evaluate internal and external factors influencing the development of service differentiation strategies through SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) and to formulate strategic recommendations for increasing revenue through customer satisfaction, loyalty, and sustainable business relationships. This research employs a descriptive qualitative method with a case study approach at Bolobake, located in Manahan, Surakarta, Central Java. Data were obtained through semi-structured interviews, observations, documentation, sales reports, customer information, partnership documents, company archives, and relevant scientific references. Data credibility was maintained through source and technique triangulation. The analysis was conducted using the Internal Factor Analysis Summary (IFAS) Matrix, External Factor Analysis Summary (EFAS) Matrix, and SWOT analysis. The results indicate that Bolobake obtained an IFAS score of 3.00 and an EFAS score of 3.38, with a SWOT coordinate position of (1.50; 0.21), placing the company in Quadrant I (Strength–Opportunity) or an aggressive strategy position. This condition indicates that the company’s internal strengths can be optimized to capitalize on external opportunities. The recommended strategies include developing custom order services, increasing ordering flexibility, accelerating customer communication, and strengthening business partnerships to encourage repeat transactions, expand business networks, and achieve sustainable revenue growth.
Pengaruh Lingkungan Kerja, Budaya Organisasi dan Keterlibatan Kerja terhadap Kinerja Karyawan pada Pusat Pengembangan Sumber Daya Manusia Aparatur Perhubungan Bogor Zepto Reyfaldo; Nor Lailla
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7850

Abstract

This study aims to analyze the effect of work environment, organizational culture, and work engagement on employee performance at the Human Resource Development Center for Transportation Officials (PPSDM) in Bogor, both partially and simultaneously. A quantitative descriptive-associative approach was used, with a saturated sampling technique applied to the entire population of 50 employees. Primary data were collected via questionnaires and analyzed using multiple linear regression in SPSS, preceded by validity, reliability, and classical assumption tests. The results show that work environment (β = -0.213; sig. 0.122), organizational culture (β = 0.326; sig. 0.066), and work engagement (β = 0.103; sig. 0.362) each had no significant partial effect on employee performance; simultaneously, the three variables also had no significant effect (F = 1.949 < F table 2.807; sig. 0.135), with an R² of 0.113 (11.3% of variance explained). These findings suggest that in a formal public-sector bureaucratic setting, employee performance is more strongly shaped by structural and administrative factors than by the organizational-behavior variables tested. Future research is recommended to incorporate additional variables such as leadership, motivation, compensation, and work discipline, with a larger sample size.
Persepsi Pengunjung Event terhadap Revisit Intention: A Systematic Literature Review pada Event Pariwisata dan MICE Brilian Medityas Kusuma Wardani; Alya Sabrina Syahri
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7854

Abstract

Event tourism and the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry are strategic sectors that contribute to increasing destination competitiveness, economic growth, and the sustainability of the tourism industry. The success of an event is measured not only by the number of visitors but also by the organizer's ability to create positive perceptions that encourage Revisit Intention. This article aims to analyze various factors influencing visitor perceptions of Revisit Intention in tourism and MICE events through A Systematic Literature Review (SLR) approach. The review process was conducted by referring to the PRISMA 2020 guidelines through the stages of identification, screening, selection, and synthesis of scientific articles published in the 2021–2026 period. Data sources were obtained from the Scopus, ScienceDirect, SpringerLink, Emerald Insight, Taylor & Francis Online, and Google Scholar databases using keywords relevant to the research topic. The study results indicate that event quality, service quality, visitor satisfaction, destination image, perceived value, memorable tourism experience, digital innovation, and the application of sustainable event management principles are the main factors influencing Revisit Intention. Visitor satisfaction plays a role as a variable that strengthens the relationship between visitor perception and tourist loyalty. Event organizers need to develop strategies that are oriented towards improving the quality of visitor experience in order to increase repeat visits, strengthen the destination image, and support the sustainability of the Event tourism and MIC industries.
Analisis Destination Branding dan Diferensiasi Wisata Alam Gosari dalam Meningkatkan Daya Saing Destinasi Wisata di Kabupaten Gresik Asrorul Fitri As Tsani; Agus Solikhin; Sugiman Sugiman
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7903

Abstract

Competition among tourist destinations demands a strong identity, while Gosari Nature Tourism (WAGOS) in Gosari Village, Ujungpangkah, possesses natural potential, a history dating back to the Majapahit era, and local culture that have not yet been fully utilized as its primary identity. This study aims to analyze destination branding strategies and destination differentiation through natural uniqueness, history, and the empowerment of local communities, as well as the roles of both in enhancing WAGOS’s competitiveness. The study employs a descriptive qualitative approach using interviews, observations, and document analysis, analyzed using the Miles and Huberman model through data reduction, presentation, and conclusion-drawing. The results show that WAGOS possesses two destination identities nature tourism and historical tourism but branding remains dominated by natural aspects, meaning that historical and cultural potential has not been optimally utilized. Differentiation is achieved through the integration of a flower garden with the landscape of a former mining site, as well as the involvement of MSMEs, Karang Taruna, and PKK, thereby ensuring that the community reaps economic benefits. It is concluded that the integration of destination branding and differentiation based on historical and natural assets, as well as local empowerment, is a key factor in strengthening the competitiveness of tourist destinations, and this constitutes the novelty of this study.
Peran Departemen Engineering dalam Meningkatkan Kualitas Pelayanan Tamu di Hotel Horison Emerald Timoho Yogyakarta Tri Hermanto; Agus Solikhin; Titik Akiriningsih
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7915

Abstract

Horison Emerald Timoho Yogyakarta Hotel is a four-star hotel in the Special Region of Yogyakarta committed to providing high-quality service and ensuring guest comfort. In the hospitality industry, service quality is influenced not only by departments that interact directly with guests but also by the Engineering Department, which plays a vital role in maintaining the reliability of hotel facilities and ensuring smooth operational activities. This study aims to identify the role of the Engineering Department in the operations of Horison Emerald Timoho Yogyakarta Hotel and to examine its contribution to improving guest service quality. This research employed a descriptive method with a qualitative approach. Data were collected through observation, interviews, and documentation. The results indicate that the Engineering Department plays a significant role in supporting hotel operations through preventive maintenance, corrective maintenance, utility inspections, and prompt handling of guests' technical complaints. These roles contribute to maintaining guest comfort, safety, and satisfaction during their stay, thereby enhancing service quality and strengthening the competitiveness of Horison Emerald Timoho Yogyakarta Hotel.
Identifikasi Potensi Pemberdayaan Masyarakat Lokal Berdasarkan Pelaksanaan Program Dinas Pariwisata Dalam Mendukung Pengembangan Daya Tarik Wisata Buntu Burake Kabupaten Tana Toraja Ellyn Patadungan; Marniati Marniati; Winta Panimba; Srisetyawanie Bandaso; Theo Rio Madika
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2023): Mei : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v2i2.7939

Abstract

This study aims to identify the potential for local community empowerment based on the implementation of programs carried out by the Tourism Office in supporting the development of the Buntu Burake tourist attraction in Tana Toraja Regency. The research employed a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation involving officials of the Tana Toraja Tourism Office, the Buntu Burake Village Head, local community members, micro, small, and medium enterprise (MSME) actors, and sanitation officers around the tourist attraction. Data were analyzed using the interactive model of Miles and Huberman, consisting of data reduction, data display, and conclusion drawing. The findings indicate that the Tourism Office's programs have contributed to the emergence of various community empowerment potentials, including improved human resource capacity through tourism training, the development of local MSMEs, the strengthening of creative economy activities, and increased community participation in supporting tourism activities. The community also possesses considerable potential to develop local products and tourism services that can enhance the attractiveness of the Buntu Burake destination. Nevertheless, several challenges remain, including uneven community participation, limited financial support, and the need for continuous mentoring to optimize community empowerment. These findings suggest that identifying local community empowerment potential can serve as a basis for formulating more effective and sustainable tourism development policies that strengthen community participation in destination management
Pengaruh Variasi Produk dan Kualitas Pelayanan terhadap Minat Beli Konsumen Toko Firni Jaya Makanan Ringan Kota Payakumbuh Nike Purnama Sari; Hariman Syaleh
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7970

Abstract

Increasingly fierce business competition requires business owners to boost consumer purchasing interest by offering a diverse range of products and optimal service quality. Firni Jaya Snack Shop in Payakumbuh faces a situation where consumer perceptions of product variety, service quality, and purchasing interest are still rated as “fair,” necessitating a strategy to enhance the business’s competitiveness. This study aims to analyze the effect of product variety and service quality on consumer purchasing interest at Firni Jaya Snack Shop in Payakumbuh City. The exact size of the study population is unknown, while the sample consisted of 65 people. Data were collected through the distribution of questionnaires. The data analysis technique used was the multiple linear regression method. The results of this study are as follows: a) Product Variety (X1) has a positive and significant effect on consumer purchase intent at Firni Jaya Snack Shop in Payakumbuh. b) Service Quality (X2) has a positive and significant effect on consumer purchase intent at Firni Jaya Snack Shop in Payakumbuh. c). Both product variety and service quality have a positive and significant effect on consumer purchasing interest at Firni Jaya Snack Shop in Payakumbuh. Thus, expanding product variety supported by better service quality can be an effective strategy for increasing consumer purchasing interest at Firni Jaya Snack Shop in Payakumbuh.

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