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INDONESIA
Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 344 Documents
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PENGARUH KEPUASAN KARYAWAN TERHADAP KINERJA KARYAWAN DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING (SURVAI PADA PERGURUAN TINGGI SWASTA DI WILAYAH JAKARTA BARAT) Budi Hartono Kusuma; Lina Lina
Jurnal Manajemen Maranatha Vol 17 No 2 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v17i2.798

Abstract

The aim of this study is to provide empirical evidence of the positive influence of employee satisfaction on employee performance. Employee commitment as intervening variable also wants to be proven through this research. The data used is primary data. Data were obtained through questionnaires distributed to respondents. The respondents were chosen by using purposive sampling method based on certain criteria. The criteria set are as follows: full-time lecturer or homebase lecturer at private universities in West Jakarta area. Hypothesis test uses regression analysis and path analysis. The results showed that employee satisfaction has a positive influence on employee performance. Employee commitment as intervening variable can not be proven through this research. Keywords: Employee Commitment; Employee Performance; Employee Satisfaction.
URGENSI PENELITIAN MANAJEMEN RANTAI PASOK: PEMETAAN ISU, OBJEK, DAN METODOLOGI Sherlywati Sherlywati
Jurnal Manajemen Maranatha Vol 17 No 2 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v17i2.800

Abstract

The purpose of this paper is to raise the issue of urgency of supply chain management research in terms of developmental issues, trends and challenges, as well as research objects and methologies in the any industry, business sector, and public sector. This study is an exploratory research with the aim of finding trends, developments, and challenges of current and potential supply chain management research. Data were collected from previous studies and written interviews from supply chain management experts where domiciled in several institutions in Bandung City. The findings of this study show expert opinion on the issues of supply chain management research in terms of developments, trends, and challenges, as well as the urgency of supply chain research. While, the results of the literature review from previous study, the research objects and methodologies of supply chain management research categorized into several categories that need to be concentrated for further research. Research suggestions are aimed specifically at academic, private and public sector practitioners to update and upgrade capacity, information, and knowledge about the development of supply chain management study in a sustainable manner. This paper also suggests to establish a community of supply chain management which consist of academicians, practitioners, and government in Bandung City to share informations and experiences about research and issues related to supply chain management, such as Supply Chain Indonesia (SCI) and American Production and Inventory Control Society (APICS). Keywords: Supply Chain Management, Supply Chain Management Research, Issue of Supply Chain Management
DAMPAK DIMENSI EKUITAS MEREK DALAM MEMBENTUK MINAT BELI ULANG Vera Verdilla; Albari Albari
Jurnal Manajemen Maranatha Vol 17 No 2 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v17i2.802

Abstract

Along with the times, the economy grew by leaps and bounds. Many brands are popping up in the market. Brands competing to attract the attention of consumers. To cope with competition management must first understand the importance of the power contained within the dimensions of their brand equity. For that empirical research is intended to explain the relationship between the dimensions of brand equity, especially the positive influence of consumer repurchase intention. The population in this study are those who have never made a purchase in the clothing brand "G" in Yogyakarta. The sample involved is as much as 166 respondents with a sampling technique in the form of convenience sampling. Variable data used for the analysis is brand awareness, brand image, perceived quality, brand loyalty, and purchase intention. Data were analyzed using multiple linear regression, which is equipped with six types of test data analysis. The results of data analysis showed that brand awareness and brand image positive and significant impact on the perceived quality of the brand. Furthermore, brand awareness, brand image and perceived quality and significant positive effect on brand loyalty. The study also found brand awareness, brand image, perceived quality, brand loyalty and a positive and significant impact on the repurchase intention. In other words, awareness and a positive brand image can affect directly or indirectly (through the perceived quality and brand loyalty) to the repurchase intention. Keywords: Brand Awareness, Brand  Image, Perceived Quality, Brand Loyalty, and Purchase Intention
PENGARUH EKSPEKTASI KEGIATAN USAHA TERHADAP INDEKS HARGA SAHAM GABUNGAN (Studi Kasus pada Bursa Efek Indonesia) Sumarsono Sumarsono; Safira Amalia Hapsari
Jurnal Manajemen Maranatha Vol 17 No 2 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v17i2.804

Abstract

The stock price reflect the performance of the company issuing the shares, not only at running time (t0) but also expectations for the future (t+). The intrinsic value of the stock is investor’s income in the form of dividends which depends on the income from business activities, so rating for effect of expectations of business activities can be seen as a reflection of expectations and risks to the performance of the company issuing the shares  in the stock market which will affect stock prices, as reflected by Composite Stock Price Index (CSPI). This study aims to assess the effect of expectations of business activities on CSPI. The hypothesis is variables expectations of business activities individually or collectively affect the CSPI. Variable expectations of business activity expectation during the running time (t0) on business activity, financial condition and easiness access to credit and expectations in the future (t+) of business’s situation on three months ahead (t+3) and six months ahead (t+6). The study used survey data quarterly Kegiatan Dunia Usaha conducted by Bank Indonesia started from the first quarter of 2002 until the third quarter of 2016 and the data from Indonesia Stock Exchange Composite Stock Price Index after adjustment. Data taken from the publication of Bank Indonesia and Yahoo Finance. Hypothesis testing is using multiple regressionThe results of hypothesis testing found empirical evidence that the variable expectation of the company's financial condition of the present time and the expectation of business situation six months ahead have a significant positive effect on CSPI and business situation expectation over the next three months have a significant negative effect on CSPI. The variable of expectation of the current business activity and the expectation of easy access of credit have no significant effect to CSPI. All variable of expectation of business activity together have significant influence to CSPI. Keywords: Expectation of Business Activity, Composite Stock Price Index (CSPI).
Pengaruh persepsi nilai terhadap kepuasan nasabah tabungan Bank X di Bandung Yati Yulianty; Reinantha Yaputra
Jurnal Manajemen Maranatha Vol 19 No 1 (2019): Cover
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i1.979

Abstract

Customer satisfaction is important in the continuity of banking services business, especially faced of the market competition today. Value obtained by customers based on experience is expected to create satisfaction, therefore this research is conducted with the aim of seeing the influence of value perception on customer satisfaction of Savings Bank X in Bandung, which is the perception of value consist of 3 aspects that is functional value, emotional value, and social value. Research method used through explanation survey with descriptive approach associative. The sample used was 53 respondents with purposive sampling technique. Data collection through questionnaires is then performed statistical data analysis techniques with multiple linear regressions, through F test and t test to test the hypothesis. The result of the research shows that the positive influence of functional value on customer satisfaction can not be confirmed. The positive influence of emotional value on customer satisfaction can not be confirmed. The positive influence of social values on customer satisfaction can be confirmed. Overall value perception has a positive influence on satisfaction.
Perancangan alat bantu untuk memperbaiki proses perencanaan produksi pada PT X Hans Gerald Regawa
Jurnal Manajemen Maranatha Vol 19 No 1 (2019): Cover
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i1.1003

Abstract

Production planning is part of the operational management that is important in a company. By managing production planning properly, the production process in a company will be able to run better. PT X is a company that produces vehicle spareparts for private cars. The company runs make to order system to fulfill the production procss. In the make to order system, a new product will begin to be produced by the company if there is an order from the customer. In this system, a company has inventory i.e. raw material and work in process. The problem are PT X have lack of raw materials and the absence of lead time given by the company to customers about when a product will be sent. To overcome this problem, improvements are made to the existing production planning system. Improvements begin by changing the way raw materials are purchased. This is done by treating the system with order point. With this system, company will never experience a shortage of raw materials because when raw material below order point, company must immediately order new raw materials. Thus the production process will not be disturbed and can run smoothly. In determining when a product will be completed and sent to customers, a production planning system with DSS tools (decision support system) is made using Microsoft Excel tools. By using DSS, the system will automatically display when a product will be finished and when it can be sent to the customer, when to buy raw materials, and how much production order is. Accordingly, the company can provide certainty of information to customers when the products have been produced and shipped.
Analisis kualitas website Dewan Perwakilan Mahasiswa Universitas Telkom menggunakan WebQual 4.0 Mochammad Faizal
Jurnal Manajemen Maranatha Vol 19 No 1 (2019): Cover
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i1.1037

Abstract

Telkom University is a tertiary institution that has a variety of student organizations as a place to channel and develop the potential of students. Student Council of Telkom University Student Family or commonly abbreviated as DPM Kema Tel-U is one of the student organizations at Telkom University that has several functions such as supervision, legislation, aspirations, and budget. The involvement of Telkom University students is needed in carrying out these four functions, and one of the methods used is to carry out publication activities related to various activities that will be or are being held. However, Kema Tel-U DPM has not been able to maximize the website which is considered to be the main channel in information dissemination activities. To answer these problems, researchers will conduct a literature study to obtain various relevant theories, modify the WebQual 4.0 instrument that is tailored to the research needs, then conduct questionnaires to 120 students of Telkom University. The collected data will be analyzed using the suitability level method and importance-performance analysis using the SPSS version 25 application to answer the research problem. This study aims to determine the level of user satisfaction with the DPM Kema Tel-U website, as well as identify variables that need to be addressed to improve the quality of research objects by their priorities. The results obtained are the priority order for improving a website maintained by the Student Representative Council of Telkom University, and a new instrument derived from modified WebQual instruments 4.0. This research can be a reference to assess other websites that are similar to the DPM Kema Tel-U website.
GAYA KEPEMIMPINAN DAN MOTIVASI KERJA KARYAWAN BNI KANTOR CABANG UTAMA JPK, BANDUNG Arif Partono Prasetio; Tieka Trikartika Gustyana; Muhammad Ishla Fakhri; Satria Jayasena
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1091

Abstract

Motivating employee to work better in order to succeed in their job is important to ensure the success of the company. Organization can enhance the motivation by recognizing employee’s hard work and provide an environment that meets their basic emotional drives to perform. The present study aimed to explore the leadership style on employee motivation in one of the main branch of public banking in Bandung. Data had been collected using questionnaire and distributed by nonprobability sampling techniques. The instrument employs 18 items on leadership style and 18 questions on motivation. The study found that the leadership style matched with employee expectation and employees were highly motivated. The results also showed that the degree of conformity between leadership styles has a significant influence on employee motivation. Organization should encourage their leader to continously implement style that drive the motivation in order to get the best result from the employee.
PENGUKURAN KUALITAS LAYANAN DALAM BIDANG PENDIDIKAN TINGGI Ariesya Aprillia; Nonie Magdalena
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1092

Abstract

The service industry plays an important role in a nation's economy including higher education services. The performance of the quality of higher education services is determined by the quality of service delivery provided to the students. Quality of service in education is determined by the extent to which student needs and expectations can be met. How well students will later perceive the quality of their educational services will greatly contribute to the continuity of universities in the dynamics of long-term competition. The purpose of this study was to examine and analyze how the quality of service of Maranatha Christian University is viewed from the gap between the service experienced and the expected service. The service quality measurement instrument uses seven factors: contact personnel (faculty/ lecturer), reputation, physical evidence, contact personnel (administration), curriculum, responsiveness, and access to facilities. The technique used is simple random sampling with 418 respondents. Measurement instruments are tested using validity test, reliability test, and Importance and Performance Analysis (IPA). Based on the results of data processing using IPA five things that have not been matched as expected by the student when the five things are considered important by students. These are classroom arrangement, classroom comfort, immediate announcement notice, availability of parking space, and availability of access to nonclassroom learning. Keywords: IPA; Service Quality
BAGAIMANA MERANCANG SISTEM MANAJEMEN KINERJA? Wienda P. Rahardja; Margaretha Banowati Talim; Albert Kurniawan Purnomo
Jurnal Manajemen Maranatha Vol 18 No 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v18i1.1093

Abstract

This research proposes a performance management model based on existing theories, the concept to be developed using qualitative methods. The purpose of this paper was to find the model of performance management system with benchmarking and balanced scorecard approach. The challenge of this research is the implementation of this design model is still a few companies in Indonesia who can apply it. The final implication of this research is to provide a complex model of performance management system for companies that need and will implement it, as well as relevant for practitioners and academics, as it clarifies existing knowledge and provides a platform for further research. Keywords: Performance Management, Performance Measurement, Benchmarking, Balanced Scorecard, KPI

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