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INDONESIA
Proceeding of Open Society Conference
Published by Universitas Terbuka
ISSN : 30314070     EISSN : 30322227     DOI : https://doi.org/10.33830/osc.v2i1.2473
Core Subject :
The Open Society Conference Proceedings serve as a scholarly platform for the dissemination of research, critical reflections, and innovative practices presented at the annual Open Society Conference, organized by the Faculty of Law, Social, and Political Sciences, Universitas Terbuka, Indonesia. The proceedings aim to foster interdisciplinary dialogue and knowledge exchange on pressing global issues, with a special focus on advancing inclusive and sustainable societies in the digital era. The scope of the publication encompasses, but is not limited to, the following fields: Business Administration Public Administration Taxation Governance Science Archives Law Communication Science Library and Information Science Sociology English Literature The proceedings welcome papers that explore the conference sub-themes, including digital governance, inclusive communication, legal reform for digital societies, multilingual inclusion, digital business transformation, equitable taxation, inclusive knowledge management, political resilience in uncertainty, and evolving social dynamics. By integrating insights from diverse disciplines, this publication aims to contribute to global scholarly discussions and provide practical, policy-relevant solutions for inclusive digital transformation.
Arjuna Subject : -
Articles 131 Documents
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Development Of Digital Reporting System Using Whatsapp Chatbot Alert E-Pol (Police Service Frontline Integration System) To Accelerate Police Response To Public Complaints
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7046

Abstract

In today’s digital era, the need for a fast and efficient reporting system is increasing, especially for the police who must immediately respond to public complaints. WhatsApp, as a popular instant messaging application, offers a potential platform to develop a digital reporting system that is accessible to the wider public. This research aims to develop and test the effectiveness of a digital reporting system using WhatsApp chatbot in accelerating police responses to public complaints. This research method includes the stages of needs analysis, system design, implementation, and evaluation. Data was collected through surveys and interviews with potential users as well as testing the system in a police environment. Data analysis is carried out qualitatively and quantitatively to evaluate user performance and satisfaction with the developed system. The results of the study show that the digital reporting system using the WhatsApp chatbot is able to increase the speed of police response to public complaints. This result was obtained based on a validation test with a score of 91% of the very valid category by both media technology experts and a practicality questionnaire of 90.6% of the very practical category. Users report a high level of satisfaction with the ease of use and speed of response of the system.
Public Participation in Crowdsourcing Policy Making through Digital Platforms
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7047

Abstract

This study explores public participation in crowdsourced policymaking through digital platforms to enhance inclusiveness, transparency, and accountability in governance. Using a mixed-methods approach, it integrates quantitative survey data with qualitative insights from interviews and focus group discussions. Quantitative analysis examined digital literacy, perceived benefits, ease of use, and participation experiences, while qualitative analysis explored motivations, barriers, and expectations. Results show that respondents generally have high digital literacy and internet access, with positive perceptions of crowdsourcing’s benefits, especially in improving communication with government and promoting transparency. However, trust in the effectiveness of online participation remains moderate due to concerns over data security, inclusivity, and government responsiveness. Although ease of use and willingness to adopt digital platforms are high, participation is still limited by socio-technical and psychological barriers. The study recommends the development of user-friendly and secure platforms with transparent feedback mechanisms, multi-channel accessibility, and strong privacy protections. It emphasizes that successful implementation requires not only technological readiness but also supportive regulations, continuous public outreach, and trust-building efforts. Overall, the research offers both conceptual and practical insights for developing inclusive digital crowdsourcing models suited to the socio-political context of developing countries.
Self-Concept of Makeup Enthusiast Female Students in a Beauty Brand Community: Pinkflash
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7048

Abstract

This study explores the self-concept of female university students who are makeup enthusiasts and active members of the Pinkflash Community, a brand-led beauty group operating primarily through Telegram and Instagram. The research adopts a qualitative phenomenological approach to uncover participants’ live experiences and the meanings they assign to their community engagement. Guided by Calhoun and Acocella’s self-concept theory, McCall and Simmons’ identity theory, and Alfred Schutz’s phenomenology, the study examines three core dimensions of self-concept—knowledge, expectations, and evaluation—alongside because motives and in-order-to motives. Data were collected through in-depth interviews with three purposively selected participants, non-participant observation of community activities, and document analysis of community-generated content. The findings reveal that participation in the Pinkflash Community enhances members’ self-awareness as beauty enthusiasts (knowledge), fosters professional aspirations such as becoming makeup artists or influencers (expectations), and promotes continuous self-assessment through peer feedback and personal goal tracking (evaluation). Symbolic elements, including the community’s pink aesthetic and the “Pinkiedolls” identity label, reinforce a shared sense of belonging. The study concludes that the Pinkflash Community functions both as a social support system and a professional development platform, enabling members to negotiate personal identity within the context of global beauty trends and local cultural values. These findings contribute to the understanding of digital brand communities as hybrid spaces that simultaneously fulfils social, commercial, and identity-related functions. Practical implications highlight the importance for brands to foster participatory and supportive environments that align with members’ personal and professional goals.
Enhancing Digital Communication for Social Inclusion: Tackling English Language Proficiency Gaps in Indonesia
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7051

Abstract

Indonesia’s struggle with English proficiency is holding back its ability to compete globally and connect with the world. This study dives into the current state of English skills in Indonesia, exploring how digital tools—like mobile apps, AI-powered platforms, gamified learning, and even virtual reality—could help turn things around. It also looks at government efforts to bring digital solutions into education. The findings show that better English skills could bring real economic boosts, and things like AI and partnerships between businesses and schools are full of potential. But there’s a catch: challenges like the digital divide, spotty infrastructure, and a lack of trained teachers make it tough to roll these solutions out effectively. While tech offers exciting possibilities, leaning too heavily on it could sideline traditional teaching methods that still work well for learning languages. To make lasting progress, Indonesia needs to ensure everyone has access to these tools, invest in better infrastructure, and find a balance between cutting-edge tech and tried-and-true teaching methods that fits the country’s unique context.
The Implementation of Electronic Certificates in Public Administration: Towards a Legal Framework that Supports Digital Inclusivity
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7054

Abstract

The digital transformation of state administration requires a robust and inclusive legal infrastructure, including the use of electronic certificates as a legal instrument in the digitization of public services. This study aims to analyze how Indonesia^s legal framework regulates and supports the use of electronic certificates in state administration and to what extent these regulations promote digital inclusivity across all segments of society. A normative juridical approach is employed, focusing on the analysis of relevant legislation such as the Electronic Information and Transactions Law (ITE Law), Government Regulation No. 71 of 2019, and related derivative regulations concerning digital signatures and electronic certificates. This research also examines implementation challenges, including digital access disparities, technological literacy, and infrastructure readiness. The findings indicate that while Indonesia has a sufficient normative legal foundation for the use of electronic certificates, technical, social, and geographic barriers remain that hinder inclusive implementation. Therefore, affirmative policy reinforcement and regulatory updates responsive to technological changes and societal needs are essential to ensure that digital transformation in public administration is truly inclusive and does not marginalize vulnerable groups.
Digital Contracts: Legal Protection and Validity of Agreements
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7055

Abstract

The Covid-19 pandemic has changed life inextricably linked to digitalization, made it a crucial part of human life. Known as the era of digital transformation. Digital transformation has become a phenomenon that has significantly transformed the global business landscape, including the shift from paper-based to paperless data. It’s provided all kinds of convenience to the global community, resulting in faster daily activities. However, various problems have arisen. How is the legal protection afforded to the parties in creating digital contracts? Can these contracts serve as the basis for authenticating the parties' agreements? This study aims to analyze the opportunities, challenges, and innovation strategies required for companies to address changes triggered by advances in digital technology. This study uses a library research method derived from various digital Open Source sources and expert theories. This study uses a qualitative method with case study analysis of companies that have successfully and unsuccessfully adapted to digital transformation. The findings of this study indicate the need for a contract model within the existing legal framework to guarantee legal protection, which is a manifestation of legal transformation in Indonesia.
Digital Technology in Environmental Education Adiwiyata Program for Elementary School Children in Facing Climate Change in Samarinda City
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7056

Abstract

This research investigates the effectiveness of integrating digital technology into environmental education within the Adiwiyata Program at elementary schools in Samarinda. The study employs a literature review approach, meticulously analyzing a range of academic sources, policies, and local documentation to assess the impact of this integration. The results demonstrate that digital tools, including e-modules, educational videos, and interactive simulations, successfully improve students' environmental literacy and critical thinking skills related to climate change issues. Furthermore, the study highlights the strategic importance of teachers as learning facilitators who design action-oriented experiences. The involvement of parents and the wider school community, supported by digital platforms, also plays a significant role in promoting sustainability values. Despite these positive outcomes, the research identifies notable barriers, such as inadequate ICT infrastructure and the need for enhanced digital competency among teachers.bThe findings lead to several key recommendations, including the necessity for ongoing training, better access to digital educational resources, and fostering closer collaborations between schools and their communities. Theoretically, the study supports the principles of ecopedagogy and systems thinking. This work is intended to serve as a practical and theoretical basis for developing innovative and sustainable digital learning models.
E-Government and Digital Participation: Acehnese Perceptions of Digital Public Service Applications
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7059

Abstract

Accelerating digital-based bureaucratic transformation has been a strategic program of the Indonesian government since the enactment of Law No. 95 of 2018 concerning Electronic-Based Government Systems and strengthened through Presidential Regulation No. 82 of 2023. Aceh faces unique challenges due to its special autonomy status and the implementation of Islamic law, requiring it to adopt national innovations in digitalizing public administration amidst gaps in ICT infrastructure and socio-cultural characteristics that could potentially impact public participation. This study focuses on analyzing Acehnese people's perceptions of digital public service applications as a form of e-Government implementation, considering aspects of convenience, trust, and digital participation. The objective is to measure the level of acceptance, utilization, and public engagement, while identifying barriers to providing recommendations for improving inclusive services. Data are sourced from journals, official government websites, laws and regulations, and online news. The analysis was conducted using NVivo 12 Plus through the Crosstab feature, with the main theory being Davis's (1989) Technology Acceptance Model (TAM). The results show that the utilization of digital public services in Aceh is uneven and tends to fluctuate over the past four years. Services such as e-JKN and Samsat Online have seen improvements, while e-passports and population administration remain low. This finding reinforces the TAM framework, which states that perceived usefulness and ease of use determine technology adoption, while structural barriers such as limited infrastructure, digital literacy, and minimal policy dissemination hinder participation. Improving service quality requires strengthening infrastructure, simplifying interfaces, and effective public communication.
Legal Aspects of Consumer Protection in Online Lending Services in the Era of Inclusive Digital Transformation
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7060

Abstract

This study examines the legal aspects of consumer protection in online lending services (fintech lending) in Indonesia during the era of inclusive digital transformation. Although several regulations exist, such as Financial Services Authority Regulations (POJK), the Consumer Protection Law, and the Personal Data Protection Law, legal protection for consumers still faces various normative and implementation challenges. These include the absence of a specific fintech law, weak supervision of illegal fintech operators, low consumer digital literacy, and ineffective dispute resolution mechanisms. This study recommends the establishment of a comprehensive and adaptive legal framework, including the enactment of a national fintech law, strengthening the role of regulators, developing supervision systems and digital dispute resolution mechanisms, and enhancing consumer digital financial literacy. Such improvements aim to strengthen consumer protection in fintech lending services responsively and inclusively amidst the dynamics of modern financial technology.
Legal Framework for Inclusive Digital Transformation: Ombudsman Role in Ensuring Citizens Rights
Open Society Conference Vol. 3 (2025): Collaborative Digital Transformation for Social Inclusion: Innovations, Equity, and G
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/osc.v3i1.7061

Abstract

Digital transformation in public service delivery has become a central pillar of Indonesia’s national bureaucratic reform, promoting efficiency, transparency, and accountability. However, the acceleration of digitalization has not been adequately accompanied by legal instruments that explicitly uphold the principle of inclusivity, resulting in potential digital exclusion of vulnerable groups, including remote communities, the elderly, and persons with disabilities. This study identifies a legal vacuum regarding the absence of a clear, operational, and enforceable regulatory framework that mandates public service providers to guarantee digital accessibility and establish robust accountability mechanisms in the event of rights violations. Employing a normative juridical method, the research adopts statutory and conceptual approaches, and applies systematic and teleological interpretations of relevant legal norms—primarily Law No. 25/2009 on Public Services and Law No. 37/2008 on the Indonesian Ombudsman. The analysis reveals the strategic oversight function of the Ombudsman in protecting citizens’ rights within digital public service ecosystems through: (1) handling and investigating reports of maladministration involving electronic-based systems; (2) initiating investigations into discriminatory practices or restrictions on digital access; and (3) issuing corrective recommendations to public service providers utilizing technology in a manner that undermines the principle of equality. The study concludes with a call for the reformulation of a binding legal framework to ensure that digital transformation in public services is conducted fairly and inclusively. Furthermore, it underscores the need to strengthen the institutional capacity and mandate of the Ombudsman as an independent supervisory authority within the national digital governance architecture.

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