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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 22 Documents

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Search results for , issue "Vol 2, No 3 (2013)" : 22 Documents clear

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KOMPENSASI TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA (Studi Pada Karyawan Bagian Divisi Umum PT. PELINDO Semarang) Andika Wijaya Kurniawan; Naili Farida; Andi Wijayanto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Human resources is one of factors has an important role in improving employee performance. The population of this study were 114 employees as respondent. From the results of data analysis conclude that Leadership Trasnformasional has significant effect on Job Satisfaction of 19.9 percent. Compensation affect Job Satisfaction by 58.8 percent. Leadership Transformasional variables affect the performance of employees by 14.8 percent. Compensation variables affect the performance of Employee by 23.7 percent. Job Satisfaction affect the employee performance by 19.3 percent. Transformational Leadership and Job Satisfaction simultaneously affecting Compensation by 60.3 percent. Transformational Leadership and Job Satisfaction simultaneously affecting Employee Performance by 27.1 percent. Transformational Leadership, and Job Satisfaction simultaneously affecting Employee Performance by 26.9 percent. Based on these results, the management of PT. Pelindo needs to consider the application of Transformational Leadership Style by division supervisor. Continuous guidance and supervision needs to be done so that employees work better. e needs of employees and the opportunity to move forward should be supported and facilitated.

PENGARUH CITRA MEREK, WORD OF MOUTH DAN IKLAN TERHADAP KEPUTUSAN PERPINDAHAN MEREK Grace Radamuri; Naili Farida; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This research purpose to find out influence of brand image, word of mouth, and advertising on brand switching decisions of non-BlackBerry mobile phone to the BlackBerry. This research included in explanatory. Taked 94 respondents as sample with purposive sampling method. Collecting data used questionnaire. Hypotheses tested by correlation coefficient, simple linear regression, multiple linear regression, t test, F test, and determination coefficient. The result of this research show that brand image dimension have significant influence to brand switching decisions,word of mouth dimension have significant influence to brand switching decisions, adevertising dimension have significant influence to brand switching decision. Brand image, word of mouth and advertising dimension in partial and simultaneous have significant influence to brand switching decisions.

PENGARUH KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN (Studi Kasus Pada Karyawan Bagian Operasi Terminal PT. (persero) PELINDO III Terminal Petikemas Semarang) Muhammad Nur Isna; Rodhiyah Rodhiyah; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Every organization which is either serving the public interest as State-owned Corporation, government or private organization, want to get maximum achievement from their employee’s performance, result improvement and attain the goal of organization. From the performance’s appraisal there is still unfulfilled working standard so that is why the organization made company working plan. Referring to the decreasing of export import flow and unfulfilled working standard reflect to the influence of compensation and work environment toward employee’s performance.The aim of the study is to determine the effect of compensation and working environment toward employee's performance at Container Terminal of PT (Persero) PELABUHAN INDONESIA III Semarang.The type of the study is explanatory, which is the technique of collecting data throughquestionnaires. Sampling using Slovin formula by using purposive sampling techniques which taken from 93 people from Terminal Operation Division employees. Method of analysis used in this study is Quantitative Data Analysis.From the result of the study showed that compensation has significantly positive and powerful effect toward employee’s performance which also 36% for contribution given and the working environment has beneficial and strong effect toward employee’s performance which also 47.5% for contribution given. From the result of the study the writer concludes that compensation and working environment have positive effect toward employee’s performance besides it has strong influence toward employee’s performance which is showed 0.724.

PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN (Studi kasus pada Karyawan Departemen Spinning I PT. DAMATEX Salatiga) The Influence of Motivation and Discipline of work to Employee Performance of Spinning I Department of PT. DAMATEX Salati Adityasa Nugraha; Hari Susanta Nugraha; Andi Wijayanto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

PT. Damatex Salatiga is a company that runs in the field of textiles oriented on profit goals and strive to create competitive advantages. Employee performance is one of measurements, which is often used in determining the effectiveness of the company. A company will not able to improve if the performance of employees is stagnant, nevertheless with the high level of competition in the business world. In order to improve employees performance by increasing motivation and discipline of work. The purpose of this research is to investigate and examine the effect of the motivation and discipline of work to employee performance of Spinning I Department of PT. Damatex Salatiga.This research uses explanatory research approach of 72 repondents that taken with proportionate random sampling method. Data collection techniques is using questionnaires, interviewed and the documentation technique. Data were analyzed using linear regression analysis.Based on the results of the analysis, it shows that motivation has a positive effect toward performance about 14,5%. Employees discipline has a positive effect toward performance about 12,7%.Motivation and discipline have a significant effect toward performance about 19,8%. The higher level of motivation and discipline of work, the higher level of performance.Advice that can be given to the company is the company should be focus on labours by making some reviews of work assignments that have been established and need to be adjust between job assignment with capability of workers. Company should give a spirirt by giving appreciation for theworkers and if possible, recreation program for the workers, thus eventually will improve the performance of their workers.

PENGARUH EKUITAS MEREK DAN PROMOSI TERHADAP KEPUTUSAN PENGGUNAAN JASA MASKAPAI PENERBANGAN GARUDA INDONESIA Shandra Kusuma Dewi; Apriatni Endang Prihartini; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This research aims to know the brand equity effect which is consists of four brand equity dimension, they are ; brand awareness; brand association; perceived quality and brand loyalty; and promotion to the decision of utilizing the Garuda Indonesia flight company service. The hypothesis is there was brand equity variable effect and promotion to the decision of utilizing the Garuda Indonesia flight company service. The type of this research is the explanatory research,the sample collecting technique is purposing sampling technique by 100 samples as the respondent. Hypotheses tested by correlation coefficient, simple linear regression, multiple linear regression, t test, F test, and determination coefficient which is supported by SPSS for Windows as the analysis method. The result of this research shows that equity brand variable has significant effect to the decision of utilizing the Garuda Indonesia flight company service 37,4 %. The promotion variable has also significant to the decision of utilizing the Garuda Indonesia flight company service 30,3 %. Equity brand variable and promotion have effect to the purchasing decision 45,4 %.

Pengaruh Kompensasi dan Motivasi Terhadap Produktivitas Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening (Studi Kasus pada Karyawan Bagian Produksi PT. Estika Pulau Mas Tegal) Edi Sumarno; Ari Pradhanawati; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

The purpose of this study was to determine the effect of compensation, motivation, and job satisfaction on employee productivity at PT. Estika Pulau Mas Tegal. The population in this study are 275 employees and a sample of 100 employees. Measurement scale using a Likert scale. The method of analysis used is proportionate sampling. In the analysis of the data using simple linear regression, regression test, and path analysis using SPSS 16.0. Based on the results of the calculations indicate that the compensation affect on job satisfaction by 5.2%. Motivation affect the job satisfaction of 7.3%. Job satisfaction variables influence the labor productivity by 13.2%. Compensation affect on labor productivity by 13.2%. Motivation affect labor productivity by 11.3%. Simultaneously, compensation and motivation affect the job satisfaction by 7.3%. Compensation, motivation, and job satisfaction affects the labor productivity by 49.1%. Conclusions obtained in this study in which each variable compensation, motivation, job satisfaction has a positive effect on work productivity. Suggestion in this study that the remuneration should be done as agreement that has been agreed before, it’s once a week. Working facilities such as production machinery operations must be considered for eligibility, the machines that are old should be replaced with new ones so that production can be increased.

PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PT. NASMOCO PEMUDA SEMARANG Rizqa Janati Adnin; Nawazirul Lubis; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

This study aimed to test the influence of Customer Relationship Management (CRM) on the customer loyalty of PT. Nasmoco Pemuda Semarang. The population of this study are 100 customers who use the repair shop service of PT. Nasmoco Pemuda Semarang. The author used SPSS 15.0 program to test the regression on the data analysis. And the study results indicates that CRM has a positive and significant influence on the loyalty customers, with the coefficient of determination is 46%. Results of this study indicate that in order to enhance the customer loyalty, PT. Nasmoco Pemuda Semarang should consider the CRM factors consisting of human resources, process and technology. Required intense interaction with the customers through the customer retention program, as well as good quality of customer service by the employees.

ANALISIS TINGKAT KEPUASAN TAMU YANG MENGINAP ATAS KUALITAS PELAYANAN “PATI HOTEL” DI KOTA PATI Andra Barata Putra; Nawazirul Lubis; Ari Pradhanawati
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Hotel is a service company that is known to the services offered. No matter how good the physical condition of a building that hotel if it is not supported by the maximum service to customers who have stayed, consumers still are not satisfied. Based on this formulation of the problem in the study was a decrease in the number of guests staying in Pati Hotel from 2009 s / d 2012. This study aims to determine the level of compatibility between the expectations of guests who stay and the performance of services provided and to determine the level of guest satisfaction Pati Hotel on the quality of services provided by Pati Hotel. This type of research is descriptive by using primary data. The data was collected by guiding question for obtaining data from the company, while to obtain data from 100 respondents using a questionnaire. The sampling technique used was purposive sampling and accidental sampling. Furthermore, the data obtained in the field is processed in the form of tabulations that are then analyzed. Data analysis method used is descriptive qualitative. The results of the calculation, the fit between expectations and performance are Pati Hotel overall implementation of 85.81% can be considered quite as expected guests. Although the dimensions of reliability as hotel employees provide friendly services to the guest judged not fit 83.74%, are easy to book a hotel room does not match rated 83.95% and ensuring security of guest luggage in the hotel room was incompatible assessed 81.95 %. The results of calculation of the level of satisfaction of hotel guests, the performance of Pati Hotel by 4.13% to 4.81% guest expectations. General conclusion, guests feel quite satisfied with the performance of services in Pati Hotel. Advice can be given in this study include the management Pati Hotel needs to create variation in service serves breakfast, need installation of WIFI networks in the area of Pati Hotel, attach rates existing facilities in Pati Hotel in locations easily seen by guests.

PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMAKAIAN JASA (Studi Kasus Pada PT. Nasmoco Majapahit Semarang) Danang Prakoso; Hari Susanta Nugraha; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

Variable prices and the quality of service is a contributing factor to the decision to use consumer services on repair shop PT. Nasmoco Majaphit Semarang. When the perception of customer to price is good and high quality of services, the high level of service consumption decisions as well, and vice versa. The formulation of the problem in this research is still not achieve the target use of the service as a whole, has reached between 80%-95%, on the other hand the workshop PT. Nasmoco Majapahit Semarang had set a price that can compete with other workshop, and also sets a high standard of service quality.The type of research that is used is explanatory research. Data collection techniques by using a questionnaire which was distributed to 100 respondents from the consumer workshops PT. Nasmoco Majapahit Semarang. The Data were analyzed qualitatively and quantitatively analysis numbers without using the test of validity, reliability, determination of test, a simple linear regression, multiple linear regression, T-test, F-test, and with the help of Cuckold Kelly wells.The conclusion of the research is the consumer perceptions to price is good the quality of service and a decision discharging services is high. The result analysis proving that prices in partial prices have influence of the decision of discharging services 35.9 %, is as much as while the service quality of having influence of the decision use services by 18.7 %. Then simultaneously variable prices and service quality has an influence to use services decision worth 39 %.Suggestions that can be delivered are in terms of price, service station PT. Nasmoco Majapahit Semarang should pay attention to even the discounted price with the requirements to be met more easily. Then in terms of the quality of service workshop PT. Nasmoco Majapahit Semarang should pay more attention to the accuracy of the results of the tune up compared to the offer, and also the ability of employees who are less prevalent in doing the tune up

ANALISIS PENGUKURAN KINERJA ORGANISASI DENGAN METODE BALANCED SCORECARD ( Pada KSU Karyawan Pemerintah Kota Semarang ) Syamsiyah Syamsiyah; Naili Farida; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

The research of goal was to determine the performance measurement in financial perspective, customer perspective, internal business perspective the process, learning and growth perspective of the balanced scorecard method at KSU Government Employee of Semarang city. This research is a qualitative descriptive analysis of financial and non-financial. Source of data used are primary data with a a questionnaire for customer satisfaction and employee mengetehui and indept interview to determine the valuation of the actualization of the vision, mission, goals, targets and strategies in setting weights on key performance indicator (KPI) as a performance assessment. Secondary data from the financial statements of a cooperative in 2010-2012. The results showed the performance of the cooperative is in a healthy position for the score obtained by the four perspectives. Conclusion that the balanced scorecard can be used as a method of measuring the performance of the cooperative is more comprehensive with not ignore the non-financial aspects that become the driving force for the progress of the cooperative. Suggestion that the management needs to maintain performance and improve the already good performance is still low in order to achieve the welfare of members. Planned cash inflows and cash out with maintaining liquidity ratio in improving the profitability ratio in order to increase the capital of cooperatives, especially in improving business.

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Sari Listyorini

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Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

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Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA