Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Public Policy: Jurnal Aplikasi Kebijakan Publik dan Bisnis is a peer-reviewed, multidisciplinary journal published by Universitas Dr. Djar Wattiheluw. The journal is dedicated to the dissemination of high-quality research that advances knowledge and practice in the fields of public policy and business. It welcomes manuscripts that contribute to the development of applied sciences, with a particular emphasis on bridging theoretical frameworks and practical implementations across the public and business sectors.
Articles
211 Documents
<![CDATA[Jejak Pemikiran Strategik pada Pembangunan Jalan Tol Trans Jawa dan Trans Sumatera ]]>
<![CDATA[Lukas Oktavianus Maruli Manalu]]>;
<![CDATA[Mugi Harsono]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 1 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i1.p282-300
<![CDATA[The purpose of this research is to elaborate on the strategic thinking behind the construction of the Trans Java (JTTJ) and TransSumatra (JTTS) Toll Roads, and the multiplier effect that will be generated in the future. This paper is also expected to encourage decision-makers to develop ideas that can produce strategic decisions that affect the organization’s long-term performance. For example, the decision to build JTTS and JTTJ is estimated that this will organization’s long-term performance. This construction will trigger new industrial areas, and the availability of many varied jobs so that the workforce with higher education can be distributed. It is hoped that this will also have an impact on increasing Gross Domestic Product (GDP), growth, and economic equity so that Indonesia can leave the regional imbalance that has long been questioned. The development of JTTS and JTTW is not a reflection of the courage of leaders to take risks amid scarce financial resources but shows the ability to think strategically in choosing the right leverage to increase growth and economic equity, all at once.]]>
<![CDATA[Analisis Kinerja Dinas Perumahan dan Kawasan Permukiman Kota Salatiga ]]>
<![CDATA[Ady Indriasari]]>;
<![CDATA[Kismartini Kismartini]]>;
<![CDATA[Sofjan Aripin]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p463-482
<![CDATA[Focus of this study aims to analyze performance through productivity, service quality, responsiveness, responsibility and accountability and pay attention to the supporting and inhibiting factors of performance at the Salatiga City Housing and Settlement Area Office. The discussion also relates to the implementation of the Government Agency Performance Accountability System (SAKIP). Descriptive qualitative research method, data collection techniques through in-depth interviews, observation and document study. Data validity checking techniques used triangulation. Research informants were determined purposively, namely internal employees, related agencies and service user communities. The results showed that the main performance at the Housing and Settlement Area Office was good but not optimal because there were several main performance achievements that had not met the targets in 2020-2021. Indications of productivity in budget limitations due to recofusing; Quality of Service has not been managed in a representative manner; Responsiveness performance found indications of some problems from external parties; Responsiveness performance in archival administrative data management is still low; Accountability performance has not managed public information optimally. Supporting factors for performance include the implementation of the main tasks and functions, the level of employee discipline, leadership style, teamwork and the support of a conducive situation in Salatiga City. Factors inhibiting performance include the limited provision of human resources and performance facilities, the phenomenon of low public awareness of the maintenance of performance results.]]>
<![CDATA[Peran Kualitas Pelayanan Frontliner, Mobile Banking dan Kepercayaan Terhadap Kepuasan Nasabah ]]>
<![CDATA[Lailatul Kamilah Arifin]]>;
<![CDATA[Ahmad Majdi Tsabit]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p681-698
<![CDATA[The purpose of this study was to test and analyze the impact of frontliner service quality, mobile banking, and trust on customer satisfaction of BSI KCP Sumenep. This study uses a quantitative approach with a sample size of 100 respondents. The analytical tool used is multiple linear regression analysis which is preceded by a description of the research data, validity and reliability tests, classical assumption tests, and hypothesis testing. Data processing is done by utilizing the SPSS statistic 26 program. The results showed that the variable service quality of frontliner services, mobile banking, and trust partially and simultaneously had a positive and significant impact both partially and simultaneously on customer satisfaction BSI KCP Sumenep.]]>
<![CDATA[Implementasi Kebijakan Penataan Pedagang Kaki Lima ]]>
<![CDATA[Alfi Huurin’iin]]>;
<![CDATA[Sri Wibawani]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p391-406
<![CDATA[Street vendors (PKL) constantly use the shoulder of the road on Jalan Raya Juanda Airport. It is known that they have violated theSidoarjo Regency Regional Regulation No. 3 of 2016 article 21 paragraph (h) and paragraph (i). The purpose of this study is to describe the implementation of the street vendor arrangement policy on the Juanda Airport main road. Using a descriptive qualitative method with a focus based on the theory of the determinants of policy implementation by Agustino. Data collection techniques using observation, interviews and documentation. Data analysis techniques use the Miles and Huberman interactive model. The results of the study state that 2 determinants have succeeded in influencing policy implementation, namely (1) contrary to the existing value system and (2) membership of a person or group of people in an organization, while 8 factors have been less successful, namely: (1) respect of community members for government authority and compliance; (2) awareness to accept the policy; (3) whether or not there is a legal sanction; (4) personal or group interests; (5) the form of selective compliance; (6) time; (7) socialization; (8) coordination between agencies or between organizations. In general, it can be concluded that only 2 critical success factors have succeeded in influencing implementation and 8 factors have been less successful in influencing the implementation of street vendor management policies.]]>
<![CDATA[Implementasi Kebijakan Suroboyo Bus Sebagai Transportasi Publik ]]>
<![CDATA[Alifianka Prila Permata]]>;
<![CDATA[Tukiman Tukiman]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p424-442
<![CDATA[The Suroboyo Bus policy was introduced as public transportation in Surabaya City. This research aims to understand and analyze the Implementation of Suroboyo Bus Policy as Public Transportation in Surabaya City. This research will describe how the implementation of the Suroboyo Bus Policy as Public Transportation in Surabaya City uses the theory of G. Shabbir Cheema and Dennis A. Rondinelli with a qualitative research method with a descriptive approach. The results showed that the implementation of Suroboyo Bus as Public Transportation in Surabaya City was not as planned. This is due to the limited budgeting provided by the Surabaya City Government, resulting in the inability to provide maximum service to Suroboyo Bus users.]]>
<![CDATA[Analisis Kinerja Karyawan Melalui Konflik Peran dan Stres Kerja ]]>
<![CDATA[Felix Chandra]]>;
<![CDATA[Nurul Maghfirah]]>;
<![CDATA[Nurul Hijrah Muntahar]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p611-624
<![CDATA[This study aims to determine the effect of role conflict and work stress on employee performance. This type of research is explanatory. This research was conducted at PT. Wahana Lestari Investama, with a population in this study totaling 430 people. The sample studied amounted to 60 people obtained by using the purposive sampling method with the criteria of being female employees who are married and have children. The measurement scale used is the Likert scale. Data in this study were collected by distributing questionnaires to respondents. The data analysis technique used to test the hypothesis is multiple regression with the help of the SPSS tool. The results showed that the role conflict had a significant negative effect on employee performance, and work stress had a significant negative effect on employee performance.]]>
<![CDATA[Implementasi Penerbitan Dokumen E-KTP Huruf Braille Sebagai Inovasi Pelayanan Publik Bagi Penyandang Disabilitas Netra ]]>
<![CDATA[Imam Sucahyo]]>;
<![CDATA[Andhi Nur Rahmadi]]>;
<![CDATA[Fiqri Akbaruddin Hadi]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p536-553
<![CDATA[Providing social justice for all Indonesian people is our collective duty. In realizing it, the forms of justice obtained are various, such as getting equal rights. One form of obtaining equal rights is public services for persons with disabilities. In accordance with the regulations contained in Law No. 8 of 2016, it says that persons with disabilities have the right to receive the same public services. Like one of the special services. In supporting public services for special services, namely in the form of innovation. One of the innovations made by the Department of Population and Civil Registration of Malang City is the issuance of Braille E-KTP documents for persons with disabilities. However, the problem is that there are still many who have not received Braille documents. In this study using descriptive qualitative research methods with the theory of policy implementation from George Edwards III which has 4 variables namely, Communication, Resources, Disposition and Bureaucratic Structure. The results of this study, it was found that the four variables previously stated had gone well and were in accordance with what happened in the field. It just needs to be improved in order to further increase its utilization.]]>
<![CDATA[Pengaruh Pemasaran Digital dan Getuk Tular Terhadap Keputusan Pembelian ]]>
<![CDATA[Margaretha Sartien Kabanga]]>;
<![CDATA[Yefta Sanam]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p554-573
<![CDATA[This study aims to investigate the influence of digital marketing and word of mouth on the purchase decision at Papa Ganteng Kupang Coffee Shop. The research adopts an associative approach and collects data through a questionnaire distributed to the customers of Papa Ganteng Kupang Coffee Shop. The required sample for this study is 100 respondents, selected using purposive sampling technique. Data analysis includes instrument quality test, classical assumption test, and multiple linear regression analysis using SPSS software. The research findings reveal that digital marketing and word of mouth have a significant positive impact, both simultaneously and partially, on the purchase decision at Papa Ganteng Kupang Coffee Shop. Furthermore, it is evident that digital marketing exerts a more dominant influence compared to word of mouth, as it is more effective in shaping the purchase decision at Papa Ganteng Kupang Coffee Shop.]]>
<![CDATA[Peran Mediasi Kepuasan pada Pengaruh Komukasi Internal dan Perilaku Menyimpang Terhadap Kinerja Pegawai ]]>
<![CDATA[Nur Djannah Kottahatuhaha]]>;
<![CDATA[Conchita Valentina Latupapua]]>;
<![CDATA[Agusthina Risambessy]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p443-462
<![CDATA[The purpose of this research is to examine and analyze the effect of internal communication and workplace deviant behaviour on employee performance through direct and indirect job satisfaction. The research was conducted on Self- Help Housing Stimulant Assistance (BSPS) activities at the Housing and Settlement Area Office of Central Maluku Regency. The type of data used is quantitative data. Data was collected through a questionnaire to 47 respondents. The data analysis technique uses statistical analysis using the outer model analysis test, inner model analysis test, and hypothesis testing. Data processing using SmartPLS 3. The results showed that: (1) internal communication has no direct effect on employee performance, (2) direct internal communication has a positive and significant effect on job satisfaction, (3) workplace deviant behavior has a negative and significant effect on job satisfaction directly, (4) workplace deviant behavior has a negative and significant effect on employee performance, (5) job satisfaction has a positive and significant effect on employee performance, (6) job satisfaction is a mediating variable for the indirect effect of internal communication on employee performance, and (7) job satisfaction is a variable mediating the indirect effect of workplace deviant behavior on employee performance.]]>
<![CDATA[Anteseden Intensitas Penggunaan Layanan E-Wallet dan Dampaknya Terhadap Spending Behavior pada Generasi Millenial ]]>
<![CDATA[Simon Hendrik Leasa]]>;
<![CDATA[Steven Siaila]]>;
<![CDATA[Stenly Ferdinandus]]>
<![CDATA[ Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis ]]>
Publisher : <![CDATA[Univiversitas Dr. Djar Wattiheluw ]]>
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DOI: 10.51135/PublicPolicy.v4.i2.p521-535
<![CDATA[This study aims to determine the effect of perceived ease of use, perceived usefulness and perceived credibility on the behavior of the intention to use e-wallet services and their impact on the spending behavior of the millennial generation in Ambon city. Respondents in this study were millennials who live in Ambon with a research sample of 100 respondents. This type of research is associative and the data source uses primary data. The data collection technique uses a questionnaire through the Google form. The collected data were then analyzed using the Partial Least Square (PLS) method with SmartPLS 3.0 software. The results of the study show that the shopping behavior of respondents in Ambon is influenced by the intensity of the intention to use e-wallet services. However, other findings show that perceived ease of use has a significant effect and perceived usefulness and perceived credibility do not have a significant effect on the intention to use e-wallet services. Then the limitations in this study are that the respondents who are involved are only the millennial generation. For this reason, it is hoped that further research can add other variables and add respondents from other generations.]]>
