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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,729 Documents
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Hubungan Kualitas Sistem, Kualitas Informasi, Kualitas layanan terhadap Kepuasan Pengguna pada layanan Administrasi Kependudukan berbasis Aplikasi Genduk Manis di Dinas Kependudukan dan Catatan Sipil Kabupaten Magelang Shania Scheilla Sherina; Amni Zarkasyi Rahman; Retna Hanani
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36159

Abstract

Globalization supports bureaucratic reform in the central government and local governments so that many are competing to create e-government. This phenomenon is also supported by the COVID-19 pandemic, which causes public services to use communication technology in their activities. The Central Java government through Dispermadesdukcapil makes a population administration application. One of the applications is called the Sweet Genduk Application which was given to the Disdukcapil Magelang Regency. Birth certificates, death certificates, child identity cards (KIA), family cards (KK), change of address, and synchronization of personal information are all examples of population administration that can be submitted through the app. However, the Genduk Manis Application is still unable to provide excellent population services due to the fact that errors still occur frequently when using the application, the information in the application is not up-to-date and complete, and the services provided through the application have not been maximized due to these limitations and the response from employees on requests. Many people believe that waiting for incoming services will take a long time. The goal of this research was to establish a correlation between user satisfaction and various aspects of the studied systems and services, including the quality of the systems themselves, the quality of the information they provided, the quality of the services themselves, and the quality of all three together. This study employs a quantitative approach by surveying adults who have downloaded the Genduk Manis app and are over the age of 18. Validity and reliability tests, as well as tests of hypotheses about relationships between variables, are used in the analysis. The study found that there is a positive and significant relationship between user satisfaction and system quality (48.6%), information quality (33.1%), and service quality (37%), and that all three factors together have a significant relationship to user satisfaction (F count = 165). In addition, we know that the independent variable contributed 84.9% of the total variance in the dependent variable based on the results of the R Square test.
MANAJEMEN PEMBERDAYAAN MASYARAKAT SENTRA KOPI DI DESA WISATA DOESOEN SIRAP KABUPATEN SEMARANG Atika Putri Rahayu; Dewi Rostyaningsih; Hesti Lestari
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36058

Abstract

Dusun Sirap is located in Jambu District, Semarang Regency, has a lot of potential in its natural resources, especially in the fields of plantations and coffee farming. Recently, coffee has become a promising commodity to be developed due to the proliferation of cafes in Indonesia. The existing phenomenon has not been able to prosper the community at large. Unfortunately, Dusun Sirap is still facing problems in maximizing the management of community empowerment programs carried out in the area. The community empowerment program can be carried out optimally if it is carried out with the right methods, such as by looking for stages of community empowerment that are in accordance with the conditions of the community and the hamlet area. The research method used is descriptive qualitative. The author uses data collection techniques through interviews, observation, and documentation. The author determines the subject using a snowball sampling technique, the quality of the data using a source triangulation model. The author got the results of research which showed that in order to be able to manage community empowerment programs that produce the best output, Dusun Sirap can carry out 4 stages of community empowerment, namely, 1) Preparation Stages, 2) Assessment Stages, 3) Alternative Planning Stages of Activities or Programs, 4) Stages Implementation of Empowerment Activities. Supporting factors for community empowerment in Dusun Sirap include, 1) The location is rich in abundant natural resources, 2) The community has a passion for developing their territory, 3) Facilities from related agencies and the private sector (BCA). The inhibiting factors are, 1) The community does not have sufficient insight and knowledge, 2) The government has not paid attention to the tourism potential of Sirap Hamlet, 3) Limited access roads and fleet facilities. The author provides suggestions such as, a) The community needs to improve their capabilities in the field of technology, b) Officers must find the right solution to overcome the problem of plantation plant pests, c) Empowerment officers need to find solutions from the presence of steep paths or access roads, d) The government needs to pay more attention to the tourism sector, e) Steep and narrow road access can be improved by utilizing local residents' land as parking locations and providing sufficient fleets, f) Community empowerment actors sell products through an online system by utilizing marketplace platforms such as Tokopedia, Shopee, Lazada, etc.
Kolaborasi Antar Stakeholder Dalam Pengembangan Pariwisata Pada Desa Wisata Kandri Kota Semarang Choirul Ramadhan; Ari Subowo; Maesaroh Maesaroh
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.35857

Abstract

Kandri Tourism Village has been running as one of the tourist attractions for approximately 10 years since it officially became a Tourism Village on December 21, 2012. However, in its journey, it experienced a number of obstacles, namely evidenced by the weak pattern of facilitative leadership carried out by stakeholders, resulting in a lack of trust from the people of Kandri Village in the importance of tourism development and the process of submitting the Tourism Development Fee Budget went uneventfully. In addition, the existing tourism supporting infrastructure in this village is still found to be inadequate and abandoned due to the lack of maintenance and supervision from the Village Government and local Tourism Village managers. Based on these problems, researchers are interested in conducting research on facilitative leadership patterns in the collaboration process that have an effect in the development of tourism in Kandri Tourism Village. The purpose of this study is to describe and analyze facilitative leadership patterns in tourism development collaboration in Kandri Tourism Village. The method used in this study is descriptive qualitative. The main research subjects are the stakeholders involved, including: Employees of the Institutional Office of the Semarang City Disbudpar, Kandri Village Government, CSR (PD. BPR BKK) Semarang City and The Kandri Tourism Village Pokdarwis Team with purposive sampling technique. The research site is located in Kandri Tourism Village with data collection techniques through Observation, Interviews and Documentation. The results of the study revealed that the collaboration process that has been carried out so far has experienced several obstacles as evidenced by the analysis of Ansell and Gash's collaborative governance model such as how to build relationships, cooperation dialogue models, meetings and commitments carried out as well as the Division of Roles and Responsibilities.
ANALISIS AGEN PELAKSANA IMPLEMENTASI PERATURAN KOMISI PEMILIHAN UMUM NO. 6 TAHUN 2020 PADA PEMILIHAN WALIKOTA DAN WAKIL WALIKOTA DI TENGAH PANDEMI COVID19 PADA PILKADA KOTA MEDAN TAHUN 2020 Ok Nadhil Auzan; Ari Subowo; Teuku Afrizal
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36199

Abstract

The implementation of the Regional Head General Election amid the COVID-19 Pandemic has become a challenge for regional election organizers, namely the General Election Commission, one of which is in the City of Medan. Starting from the change in the timing of the Pilkada, to the obligation to ensure a smooth democratic party by implementing health protocols, presents several challenges, especially in the implementation of the Medan City Election. In this study, the author will conduct a descriptive qualitative research type to conduct in-depth research related to the implementation of regional head elections in Medan City. The results of this study found that the implementation of PKPU policy no. 6 of 2020 at the Medan City KPU has been good with few findings, namely in the aspect of resources, the implementation of PKPU No. 6 of 2020 had experienced problems due to an increase in the budget forfulfilmentlment of health protocols that had not been previly planned. In addition, the KPU an actor is the main actor who has a significant role in the implementation of the Pilkada in Medan City. In terms of adjustments made in the 2020 Medan City election, it is related to the limitation of the number of people and the imposition of sanctions for candidate pairs if they present a crowd at each stage of the Pilkada.
ANALISIS PRAKTIK GOOD GOVERNANCE DALAM REFORMASI MANAJEMEN PELAYANAN PERTANAHAN PADA KANTOR PERTANAHAN KOTA SEMARANG Indah Putri Istiqomah; Titik Djumiarti; Teuku Afrizal
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36173

Abstract

Analisis Praktik Good Governance Dalam Reformasi Manajemen Pelayanan Pertanahan dilatarbelakangi oleh adanya permasalahan di Kantor Pertanahan Kota Semarang terkait pelayanan pertanahan berupa penundaan berlarut dan pungutan liar (pungli). Tujuan dari penelitian ini adalah menganalisis praktik good governance dalam reformasi manajemen pelayanan pertanahan di Kantor Pertanahan Kota Semarang dan menganalisis faktor pendorong dan faktor penghambat pelaksanaan untuk mencapai reformasi manajemen pelayanan publik yang berkualitas di Kantor Pertanahan Kota Semarang. Penelitian ini menggunakan metode deskriptif kualitatif dengan proses pengumpulan data melalui wawancara secara mendalam terhadap informan, observasi, studi pustaka, dan dokumentasi. Teknik pemilihan informan dilakukan dengan menggunakan purposive sampling. Penelitian ini menggunakan teori prinsip good governance menurut Sedarmayanti, yaitu transparansi, partisipasi, supremasi hukum, dan akuntabilitas. Faktor pendorong menggunakan teori Suprihatmi dan faktor penghambat mengunakan teori Amin. Hasil penelitian menunjukkan praktik good governance dalam reformasi manajemen pelayanan pertanahan belum optimal, pada indikator transparansi mengenai waktu penyelesaian pelayanan pertanahan masih mengalami kendala karena keterbatasan sumber daya manusia. Realisasi pada indikator supremasi hukum, partisipasi, dan akuntabilitas sudah sesuai dengan yang diharapkan. Faktor penghambat dalam pelaksanaannya adalah keengganan pegawai untuk melakukan perubahan. Ada beberapa pegawai yang tingkat untuk majunya rendah dan belum siap menghadapi perkembangan teknologi, serta kualitas server pelayanan pertanahan yang kurang baik. Kesimpulan dari penelitian ini adalah praktik good governance dalam reformasi manajemen pelayanan pertanahan belum optimal dalam transparansinya dan terdapat faktor pendukung serta penghambat dalam pelaksanaan untuk mencapai reformasi manajemen pelayanan publik yang berkualitas.
IMPLEMENTASI PENINGKATAN KUALITAS PERMUKIMAN DAN MASYARAKAT DI KAMPUNG AKUARIUM, KELURAHAN PENJARINGAN, JAKARTA UTARA Shafira Fadhliana M.; Herbasuki Nurcahyanto; Aufarul Marom
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36152

Abstract

The existence of slum area in DKI Jakarta cannot be avoided from the urbanization that occurs. The increase in population has resulted in the need for land for housing to increase, as a result, many people have set up settlements on lands that they feel can be used as houses even though they do not have enough land. Most houses that stand in slums do not pay attention to the quality of the building, in the sense that they do not pay attention to lighting, area of residential roads, ventilation, etc. Therefore, to organize settlements in DKI Jakarta, Keputusan Gubernur Nomor 878 Tahun 2018 and Peraturan Gubernur Nomor 90 Tahun 2018 were issued to organize settlements while improving the quality of the community.This study aims to analyze the implementation of improving the quality of settlements and communities and analyze the driving and inhibiting factors in its implementation in Kampung Akuarium, North Jakarta. The research method used in this research is descriptive qualitative using primary data sources obtained through in-depth interviews and field observations as well as secondary data. In this study, researchers analyzed the implementation of improving the quality of settlements through the stages of implementation, namely the community action plan, the development of physical, social, and economic aspects, and the monitoring and evaluation stage. In this study, it was found that the stages of the community action plan had been carried out in accordance with the directions given, although there were obstacles in collaborating with the community, meanwhile until now the construction of the Kampung Susun Aquarium was still being carried out. The development of the physical aspect has been carried out according to the directions but in improving the quality of the community in the socio-cultural and economic aspects it has not been fully implemented. In the implementation of this program there are driving factors, communication, disposition, and bureaucratic structure as well as inhibiting factors, resources
IMPLEMENTASI BANTUAN LANGSUNG TUNAI (BLT) DANA DESA DI DESA BOTORECO KECAMATAN KUNDURAN KABUPATEN BLORA Irma Dwi Damayanti; Amni Zarkasyi Rahman; Retna Hanani
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.35916

Abstract

The Village Fund Direct Cash Assistance (BLT) is one of the efforts to deal with the impact of the COVID-19 pandemic which has been implemented at the rural level since 2020. The realization of the distribution of Direct Cash Assistance (BLT DD) in Botoreco Village only reached 6.1% of the 30% that should have been given to groups target. This study aims to analyze the process of implementing the Village Fund’s Direct Cash Assistance in Botoreco Village, Kunduran District, Blora Regency. In addition, to analyze the driving factors and inhibiting factors of the implementation process. This study uses the theory of policy implementation with the theoretical concepts of Donald Van Meter and Carl Van Horn to identify factors. This research also refers to the Regulation of the Minister of Villages, Development of Disadvantaged Regions, and Transmigration Number 6 of 2020 and Regulation of the Regent of Blora Number 77 of 2022. This study uses descriptive qualitative methods with data collection technique s through interviews, literature study, and observation. The results showed that the Village Fund’s Direct Cash Assistance had been given in a timely manner to the target group, monitoring and evaluation were also carried out routinely. However, the data collection process carried out was not right on target. The realization of distribution has not been maximized because the village fund budget is used for village physical development. So that the Village Fund’s Direct Cash Assistance is only given to 25 recipients. The process of implementing the Village Fund’s Direct Cash Assistance in Botoreco Village is driven by policy resource factors and the characteristics of the implementing agency. In addition, the process of implementing the Village Fund’s Direct Cash Assistance in Botoreco Village was also hampered by standard factors and policy objectives; communication between organizations and implementation activities; environmental social, economic and political conditions; and the disposition of the implementor. Thus, suggestions that can be given include the need for adjustment of target criteria, the need for integrated data updates, routine assistance in the process of implementing the Village Fund’s Direct Cash Assistance, the village government needs to set a priority scale, especially in handling the impact of covid-19.
ANALISIS EFEKTIVITAS PENGGUNA PROGRAM MOBILE JAMINAN KESEHATAN NASONAL DI BADAN PENYELENGGARAAN JAMINAN SOSIAL KESEHATAN CABANG SEMARANG Adam Adi Pamungkas; Budi Puspo Priyadi; Augustin Rina Herawati
Journal of Public Policy and Management Review Vol 11, No 4: Oktober 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i4.36200

Abstract

Program Mobile Jaminan Kesehatan Nasional merupakan aplikasi bagi peserta BPJS Kesehatan untuk memberikan informasi penting dan layanan terpadu agar dapat memudahkan peserta dalam mengakses fasilitas kesehatan. Program mobile Jaminan Kesehatan Nasional pada BPJS Cabang Semarang senantiasa perlu dianalisis untuk mengkaji bagaimana efektivitas aplikasi tersebut kepada pengguna. Diketahui, bahwa kepuasan pengguna, partisipasi pengguna, kebutuhan pengguna, dan pemeliharaan aplikasi belum sepenuhnya efektif pada aplikasi Mobile Jaminan Kesehatan Nasional. Penelitian ini bertujuan untuk menganalisis efektivitas pengguna program Mobile JKN di BPJS Kesehatan Cabang Semarang. Metode penelitian ini adalah penelitian kuantitatif dengan teknik pengumpulan data menggunakan kuesioner. Berdasarkan hasil penelitian ini, yaitu sebagai berikut: (1) indikator ketepatan sasaran program memiliki nilai rata-rata sebesar 4,00 sehingga dikatakan efektif, (2) indikator sosialisasi program memiliki nilai rata-rata sebesar 3,89 sehingga dikatakan efektif, (3) indikator tujuan program memiliki nilai rata-rata sebesar 4,09 sehingga dikatakan efektif, dan (4) indikator pemantauan program memiliki nilai rata-rata sebesar 3,89 sehingga dikatakan efektif maka secara keseluruhan penelitian ini adalah efektif. Saran dari penelitian ini adalah perlu dilakukan peningkatan pelayanan, sosialisasi, pemeliharaan aplikasi, dan optimalisasi fitur yang tersedia.
PEMBERDAYAAN MASYARAKAT MELALUI PENGEMBANGAN DESA WISATA DI DESA KALIGONO KECAMATAN KALIGESING KABUPATEN PURWOREJO Muhammad Mukhib Mubarok; Nina Widowati; Teuku Afrizal
Journal of Public Policy and Management Review Vol 12, No 1: Januari 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i1.37012

Abstract

Community empowerment places the community as a subject not an object so as to create an independent society. This study aims to find out about the Stages of Community Empowerment through Tourism Village Development in Kaligono Village, Kaligesing District, Purworejo Regency. This research is a qualitative descriptive research with data collection through observation, interviews, documentation, and literature study. This study uses purposive and accidental techniques. This study uses the theory of stages of community empowerment to examine and identify supporting and inhibiting aspects of community empowerment through the development of a tourist village in Kaligono Village. The results of this study indicate that the process of community empowerment through the development of a tourist village goes through 4 stages, namely the location/region selection stage, the socialization stage, the program implementation stage, and the evaluation stage. The results of the research show that in the selection stage of the location/area of community empowerment and the socialization stage there were no obstacles, but there were obstacles in the program implementation stage and the evaluation stage so that community empowerment through the development of a tourist village in Kaligono Village was not optimal which can be seen from the lack of maintenance of tourist object facilities and environmental conditions of tourist objects that are less clean due to limited funds to carry out maintenance of tourist objects, the level of participation of the community who are members of the management of POKDARWIS and BPDW has decreased both in number and activity, promotions carried out have not been maximized, community activities for entrepreneurship are still low, and there is no follow-up of the evaluation results and the absence of innovations made to encourage the development of the Kaligono Tourism Village. The suggestions recommended by the researchers are to allocate village funds for tourism object maintenance activities, carry out activities that can encourage the community to increase entrepreneurial activity, regenerate POKDARWIS and BPDW management, follow up on evaluation results and carry out innovations to support the development of the Kaligono Tourism Village.
STRATEGI PEMANFAATAN RUANG TERBUKA HIJAU AKTIF UNTUK AKTIVITAS EKONOMI DI KECAMATAN SEMARANG SELATAN Desinta Amelia Putri; Retno Sunu Astuti; R. Slamet Santoso
Journal of Public Policy and Management Review Vol 12, No 1: Januari 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i1.37218

Abstract

Existence of active green open space is accessible to society as public space that has impact on economy. Park becomes space where people interact with each other, but it hasn’t been used maximally for economy. This research aims to strategize increase of utilization of active green open space for economic activity in South Semarang Subdistrict. This research uses qualitative descriptive method that is based on primary and secondary data resources. Internal and external environment of organization result in the formulation of strategy issue that is analyzed by using quadrant charts of SWOT analysis. The result of research shows that internal strengths of organization that are congruence of vision, mission, and organizational purpose, adequacy of human resources, various supporting facilities, CSR program, and organization possibilities that are stability of society’s political condition, society’s support of street vendors, and regulation that supports supporting factor to increase economic activity of active green open space. Strategy issue is calculated by giving weight and rating, its position is in quadrant I as very advantageous position with aggressive strategy. Formulated strategies are increasing society’s productive economy, mapping active parks for society’s economic activity, setting special location for micro, small, and medium-sized enterprises that are around the park, and developing area of active park by adding complementary facilities and actively including society.

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