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Published by Sekolah Tinggi Ilmu Ekonomi Adi Unggul Bhirawa
ISSN : 19792700     EISSN : 27472833     DOI : -
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Excellent Journal, with registered number ISSN 1979-2700 (Print) and ISSN 2747-2833 (Online). We invite unpublished research, empirical study, book review, short communication and high quality research work pertaining to the recent developments and practices in the areas of Management, Business, Education, Human Resources Management, Organizational Behavior and Theory, Organizational Development, Production/Operations, International Relations; Human Rights and Duties, Public Administration, Population Studies, Purchasing/Materials Management, Small Business Entrepreneurship, Strategic Management Policy as well as emerging paradigms in allied subjects.
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Articles 224 Documents
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Pengaruh Produk, Bunga Kredit, dan Citra Bank terhadap Kepuasan dan Loyalitas Debitur di PT. BPR Ukabima Nindya Raharja Wonosari, Gunungkidul Sudiarti, Niken
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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh produk, bunga kredit, dan citra bank terhadap kepuasan dan loyalitas debitur di PT BPR Ukabima Nindya Raharja Wonosari,  Gunungkidul. Penelitian ini merupakan penelitian survey. Data yang digunakan adalah data primer dengan mengambil sampel. Sampel dalam penelitian ini adalah 100 nasabah. Tehnik pengambilan sampel dalam penelitian ini menggunakan metode Random sampling Alat analisis yang dipakai Uji Instrumen Penelitian, Uji linearitas, analisis jalur dan regresi dengan uji t, uji F dan Uji R2. Hasil Uji t menunjukkan bahwa produk berpengaruh tidak signifikan terhadap kepuasan debitur. Bunga kredit berpengaruh signifikan terhadap  kepuasan debitur.  Citra  bank  berpengaruh signifikan terhadap  kepuasan debitur. Produk berpengaruh signifikan terhadap loyalitas debitur. Bunga kredit berpengaruh tidak signifikan terhadap loyalitas. Citra bank berpengaruh signifikan terhadap loyalitas debitur. Kepuasan debitur berpengaruh positif signifikan terhadap loyalitas debitur.  Hasil uji secara serempak (Uji F) dapat disimpulkan secara simultan produk, bunga kredit, citra bank dan kepuasan debitur berpengaruh positif dan signifikan terhadap loyalitas debitur. R2  total adalah 92,6%. Ini berarti bahwa loyalitas debitur dijelaskan oleh produk, bunga kredit, citra bank dan kepuasan debitur sebesar 92,6% dan sisanya sebesar 7,4% dijelaskan variabel lain diluar model penelitian.   Jalur langsung citra bank terhadap loyalitas merupakan jalur yang paling efektif meningkatkan loyalitas, karena mempunyai pengaruh yang sangat besar,.positip dan signifikan.Kata kunci: produk, bunga kredit, dan citra bank terhadap kepuasan, loyalitas
ANALYSIS OF SAMSAT SERVICES TO COMPULSORY OF MOTOR VEHICLES TAXPAYERS (Empirical Study In Karanganyar District) Ratnasari, Christiana Putri; Sulisyani, Lilis
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This study aims to analyze the effect of Tax Access, Facilities, Complain Center and Website to Taxpayer Compliance In Karanganyar District. The population in this study are all Motor Vehicle Taxpayers registered in Karanganyar District. Sampling technique using random sampling technique with the number of samples of 100 respondents. Analytical techniques consist of Validity Test, Reliability Test, Multicolinearity Test, Autocorrelation Test, Heteroscedasticity Test, Normality Test, Multiple Linear Analysis, T test, F Test, and Coefficient of Determination. Hypothesis Test Result proves that Access Taxes, Facilities, Complaint Center, and Website have positive and significant impact to Taxpayer Compliance. F test results prove that Tax Access, Facilities, Complaint Center, and Website together have a significant effect on Taxpayer Compliance. The result of determination test (R2) proves that the overall influence given by independent variable to the dependent variable is 31.3% while the rest of 68,7% is influenced by variable or other model not included in this research.Keyword: Tax Access, Facilities, Complain Center and Website, Taxpayer Compliance
KUALITAS DAN MANFAAT MODEL PENERJEMAHAN TEKS TRANSAKSI JASA VALUTA ASING Dl PT. BANK NEGARA INDONESIA (PERSERO) TBK BANK CIC BANK Bll DAN PT. BANK MANDIRI (PERSERO) TBK SURAKARTA Sri Purwanti Hery, Ipung
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Abstract

This research was a discriptive qualitative study, which analysis a social process in texts translation model of Foreign Services transactions within a number of banks in Surakarta. The analysis was based on Systemic Functional Linguistics Approach and National Banking Policy. In this research, the researcher studied the quality and benefit of texts translation model of Foreign Services transactions and the Principles of Translation as well as the National Banking Policy based on the register, cohesion system and text structures point of view. The objectives of this research were to find out the translation quality and benefit of the Foreign Secvices transactions texts by discribing : (1) the translation quality of Foreign Services transactions texts ; (2) the translation benefit of Foreign Services texts ; (3) The register of those Foreign Services transactions texts written in two languages i.e. English — Indonesian viewed from the lexicogramatical system, cohesion system and their texts structures ; (4) to know the banker's acquisition in understanding the Foreign Services texts ; (5) to know the customer's acquisition in understanding texts in relation to the required services of transfer, collection, exchange dealing and application of L/C services in PT. Bank Negara Indonesia (Persero) Tbk, Bank CIC, Bank BH and PT. Bank Mandiri (Persero) Tbk Surakarta. The data of this research were lexicogramatical systems, cohesion system and text structure of Foreign Services transaction texts covering transfer, collection, exchange dealing and application of L/C, In this research, the researcher applied purposive sampling. From a number of general bank in Surakarta the researcher considered four of them, two state banks and two private banks. Since the purpose of this research was to see the texts translation model quality and benefit, so the purposive sampling was carried out by selecting samples based on certain criteria. After doing the selection based on the criteria, the researcher chosed PT. Bank Negara Indonesia (Persero) Tbk, Bank CIC, Bank BO and PT. Bank Mandiri (Persero) Tbk Surakarta, for each bank giving services of foreign services by using the transactions tools of texts written in two languages i.e. English and Indonesian. The data in this research, i.e. the texts of Foreign Services transactions in PT. Bank Negara Indonesia (Persero) Tbk, Bank CIC, Bank BE and PT. Bank Mandiri (Persero) Tbk Surakarta were observed and then analyzed by describing the contextual configuration. The data, then, were discribed and interpreted based on lexicogramatical system. To know the quality of the translation, texts of the Foreign Services transactions were analyzed based on field covering the group, lexis, clause system and mood structure, theme/rheme system as well as Transitivity System. At the same time, to know the benefit of the translation, those texts were analyzed based on tenor covering the affect, contact and status as well as mode which covers the aspects of channel and media. Based on the results of data analysis and the discussion after confirming them with the Principles of Translation and the National Banking Policy, the researcher concluded : (1) translation quality of Foreign Services transactions texts in PT. Bank Negara Indonesia (Persero) Tbk, Bank CIC, Bank BE and PT. Bank Mandiri (Persero) Tbk Surakarta is "good enough" ; (2) translation benefit of Foreign Services transactions texts in PT. Bank Negara Indonesia (Persero) Tbk, Bank CIC, Bank BE and PT. Bank Mandiri (Persero) Tbk Surakarta is "quite useful".
PENGARUH KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA DOSEN DENGAN MOTIVASI SEBAGAI VARIABEL INTERVENING (STUDI EMPIRIS DI STMIK “AUB” SURAKARTA, JAWA TENGAH) Wardhana, Galih Wisnu; Choerudin, Achmad
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Abstract

The purpose of the research were to examine the influence of leadership, and discipline to performance  of Lecturer of STMIK "AUB" Surakarta with a motivation as intervening variable.  The hypothesis which have been formulated in this research show that the leadership, and discipline have influenced the performance of the Lecturers of STMIK "AUB" Surakarta with motivation as intervening variable. The research is a survey to Lecturers of STMIK "AUB" Surakarta. Sample in this researh are 42 respondents. Data have been collected with quesionare  processed with, validity and reliability test,  the path analysis, t test, F test and test of  R2 . The t test result show that leadership, and discipline have positive and significant influence to performance  of Lecturer STMIK "AUB" Surakarta partial, motivation has negative and  significant influence to performance partially. The F test shows that the leadership, discipline and motivation significant influence toward performance  of lecturers STMIK "AUB" Surakarta as simultanoursly. From test of R2  show the independent variable (leadership, discipline, and motivation)  explain the dependent variable (performance) and the remaining 99% of 1% is explained by other variables not included in the regression model. The results of path analysis shows that the motivation did not intervern the leadership, discipline, to performance because the value of the coefficient of the indirect effect was smaller than the direct effect. Keywords:  leadership, discipline, motivation and performance
Pengaruh Kepemimpinan Dan Lingkuan Kerja Terhadap Kinerja Melalui Motivasi Pada Pegawai Puskesmas Banjarejo Kabupaten Blora Indriani, Etty; Sulistyowati, Nanik
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The aim of this research are to test the influences of the leadership and the job environment, the motivation (as intervening variable) toward the performance of officers at Puskesmas Banjarejo Kabupaten Blora.Keywords: the leadership, job environment, the motivation and the performance of officers
Pengaruh Bauran Pemasaran Terhadap Kepuasan Dan Loyalitas Pasien Rawat Inap Di Rumah Sakit Umum Daerah Dr Soediran Mangun Sumarso Kabupaten Wonogiri Rejeki, Sri
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This study aims are to determine the effect of the marketing mix to the satisfaction and loyalty of inpatients in the General Hospital of Dr Soediran Mangun Sumarso Wonogiri. This study is a survey research. The data are primary data by sampling sample in this study were 100 employees at the General Hospital of Dr Soediran Mangun Sumarso Wonogiri. Sampling techniques in this study using census data in this research will be obtained directly from the results of questionnaires. The analytical tool used Instrument Research Test, ing linearity Test, path analysis and regression with t test, F test and R2 test. T test results showed the price has a significant effect in patient satisfaction. Process has not a significant effect on patient satisfaction. Personal has not a significant effect in patient satisfaction. Physical has significantly influence patient satisfaction. Price has significant effect on loyalty. Process has a significant effect on loyalty. Personal has a significant effect on loyalty. Physical has a significant effect on loyalty. Patient satisfaction has significantly influence loyalty. Test results simultaneously (Test F) concluded simultaneously variables price, process, personal and patient satisfaction are significant positive effect on loyalty. R2 total is 98.5%. This means that the loyalty of inpatients is explained by the price, process, personal, physical and patient satisfaction amounted to 98.5% and the remaining 1.5% described by other variables outside the model, Indirect effect of physical loyalty through an intervening variable patient satisfaction is the most effective path to increase loyalty, as positive, the most influential and significant.Keywords: price, process, personal satisfaction and loyalty.
KEPUASAN MEMEDIASI PENGARUH SERVICE QUALITY PADA LOYALITAS DEBITUR PD. BPR BKK KARANGMALANG CABANG MASARAN SRAGEN Esa, Zanuar Krisna Wahyu
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The as purpose of this study to determine, analyze and test empirically of satisfaction mediate the influence of service quality on loyalty of debtors PD. BPR BKK Karangmalang Branch of Sragen. The analytical technique used is by using instrument test which includes validity test and reliability test, linearity test, regression analysis, path analysis, t test, F test, coefficient determination test and correlation analysis. Test result t in the first equation can be concluded that the variable of physical evidence, guarantee and empathy have positive and significant effect on debtor satisfaction and reliability have negative and significant effect on debtor satisfaction. While for the variable of responsiveness and empathy have a negative and insignificant on the satisfaction of the debtor. The result of t test on the second equation can be concluded that physical evidence, reliability, responsiveness, assurance, empathy and satisfaction have positive and significant effect on loyalty. F test results can be concluded together independent variables namely physical evidence, reliability, responsiveness, guarantee, empathy and satisfaction have significant effect on the loyalty of the debtor. Total R2 value of 0.978, can be interpreted variations of loyalty of debtors in PD. BPR BKK Karangmalang Branch of Sragen Masaran explained by debtor satisfaction variable and service quality of 97.8%, the remaining 2.2% described other variables outside the research model. The result of path analysis shows that the influence of physical evidence on debtor loyalty through debtor satisfaction is lower than direct influence, so more effective chosen direct path. The influence of reliability on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The influence of responsiveness on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The effect of the guarantee on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The influence of empathy on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen.Keywords: Service Quality, Satisfaction, Debtor Loyalty
PERAN E-BILLING, E FAKTOR, PELAYANAN FISKUS, KEMAMPUAN BERINTERNET TERHADAP UPAYA PENINGKATAN KEPATUHAN WAJIB PAJAK SEKTOR USAHA KECIL MENENGAH (UKM) WILAYAH KOTA SURAKARTA Rahayu, Basuki Sri; P, Yofie Septian; Susanto, Boy Agus
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Abstract

The Effect of Quality of Work Life on Performance through Motivation and Job Satisfaction at Employee the Department of Cooperatives and SMEs Sragen Sulistyowati, Yuvita Danik
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This study aims to identify and analyze the influence of the quality of work life on performance through motivation and job satisfaction of employees at the Department of Cooperatives and SMEs Sragen. The analysis technique used is using validity and reliability test, linearity test, regression analysis, path analysis, t test, F test, test the coefficient of determination and correlation analysis. The t-test results on the first equation can be concluded that the variable quality of work life and significant positive effect on the motivation. Test results t in the second equation can be concluded that the variable quality of work life and significant positive effect on job satisfaction. The t-test results in the third equation can be concluded that the variable quality of working life, motivation and job satisfaction and significant positive effect on employee performance. Test results F on the third equation together the variable quality of working life, motivation and job satisfaction affects employee performance in the Department of Industry, Cooperatives and SMEs Sragen. The R2 value totaling 0.883 variation can be interpreted Employee Performance in the Industry Cooperative and SMEs Sragen explained by the variable quality of working life, motivation and job satisfaction of 88.3% and the remaining 11.7% is explained by other variables outside the model study as an example of training and supervision. Results of path analysis, it can be concluded that the use of variable motivation and job satisfaction as an intervening variable is not effective, because the direct effect is greater than the indirect effect.Keywords : Quality of Work Life, Motivation, Job Satisfaction, Performance
THE EFFECTIVENESS OF SERVICE QUALITY AND ACADEMIC SYSTEM INFORMATION TOWARD THE SATISFACTION AND LOYALTY OF STUDENT ( RESEARCH AT HARAPAN BANGSA PURWOKERTO INSTITUTE OF HEALTH SCIENCES ) Indrawati, Iin Dyah
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The purpose of this study was to find out the influences of service quality dimensions such as tangibles, reliability, responsiveness, assurance, empathy and Academic System Information to satisfaction and the influences of all variables to loyalty of students at Harapan Bangsa Purwokerto institute of health sciences. The used technique sampling in this study was random sampling method. The sample in this research was 128 respondents. The data collecting techniques is used observation and questionnaires. The data analytical technique used research instrument test such as validity and reliability tests, linearity test, hypothesis tests such as path analysis, t test, F test, determination coefficient, and coefficient correlation of variables. The test results showed that all instruments were valid and reliable. The analysis results of this study shown that: tangible, reliability, and assurance had a positive and significant effect to satisfaction, responsiveness and Academic Information System had a positive but insignificant effect to satisfaction. Empathy had a negative and insignificant effect to satisfaction. Tangibles, reliability, empathy and satisfaction had a positive and significant effect to loyalty, responsiveness and satisfaction had a positive but insignificant effect to loyalty, and assurance and Academic Information System had a negative and insignificant effect to loyalty. Tangibles, reliability, responsiveness, assurance, empathy, trust and satisfaction simultaneously had a significant effect to loyalty. The results of path analysis showed that: the direct effect of tangibles to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of reliability to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The direct effect of responsiveness to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of assurance to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The direct effect of empathy to loyalty was more effective rather than the indirect effect via satisfaction. The indirect effect of Academic Information System to loyalty via satisfaction was more effective rather than the direct effect to loyalty. The indirect effect of satisfaction as variable of intervening in this study was able to mediate variable of reliability, assurance and Academic Information System to loyalty but it was unable to mediate variable of tangibles, responsiveness and empathy to loyalty. Tangible was the most dominant variable effect to loyalty. The total effect of tangible to loyalty via satisfaction was most dominant total effect to loyaltyKeywords: Service quality dimensions, Academic Information System, satisfaction, and loyalty.

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