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CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Published by Universitas Surabaya
ISSN : 23038203     EISSN : -     DOI : -
Core Subject : Education,
Education
CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya merupakan kumpulan artikel yang ditulis oleh mahasiswa Universitas Surabaya. ISSN 2302-8203
Arjuna Subject : -
Articles 3,446 Documents
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IMPLEMENTASI PENGENDALIAN KUALITAS DENGAN MENGGUNAKAN METODE STATISTIK PADA UD. MENTARI PRINT Wenny Christina Ariyadi
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Intisari - Penelitian ini bertujuan untuk mengurangi jumlah kecacatan pada UD. Mentari Print hingga berada pada batas bawah toleransi yang telah ditetapkan oleh perusahaan dan untuk memberikan solusi atas permasalahan yang dialami perusahaan dengan melakukan pengendalian kualitas. Pengendalian kualitas merupakan suatu hal yang wajib dalam suatu perusahaan manufaktur agar tercipta kepuasan pelanggan, untuk meningkatkan kepuasan pelanggan maka perusahaan salah satunnya menerapkan Statistical Process Control (SPC). Hasil penelitian ditemukan bahwa UD. Mentari Print telah menerapkan pengendalian kualitas, namun pengendalian kualitas yang dilakukan hanya bersifat seadanya dan belum terperinci, sehingga berbagai masalah masih terjadi didalam proses produksi yang mengakibatkan perusahaan memiliki jumlah cacat produk diatas batas toleransi perusahaan. Alat statistic yang digunakan dalam penelitian ini adalah check sheet, histogram, diagram pareto, diagram sebabakibat, control chart dan FMEA (Failure Mode Effect Analysis). Kata Kunci: UD. Mentari Print, Pengendalian Kualitas, Metode Statistik Abstrack -This study aims to reduce the number of defects in the UD. Mentari Print to be below lower limit of the tolerance set by the company and to provide solutions to problems experiend by the company to perform quality control. Quality contol is a matter that required for a manufacture company in order to create customer satisfaction, to improve customer satisfaction, the company need an application of Statistical Process Control (SPC). The study found that UD. Mentari Print has implement quality control, but control is carried out only modest and not detailed, so that many problems still occur in the production process that resulted in the company has number of product d defects in the tolerance limit of the company. Statistic tools used in this study are : check sheet, histogram, pareto diagram, cause and effect diagram, control chart and FMEA (Failure Mode Effect Analysis). Keywords: UD. Mentari Print, Quality Control, Statistical Methods
STUDI KAUSAL PREFERENSI TRAVEL LIFESTYLE DAN DESTINATION ACTIVITY TERHADAP VEGETARIAN DAN NONVEGETARIAN DI DAERAH FRUITFUL Rachel Oktafiani Gunawan
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

INTISARI Penelitian ini bertujuan untuk mengetahui dan menganalisis Preferensi Travel Lifestyle dan Destination Activity terhadap komunitas Vegetarian dan NonVegetarian pada daerah fruitful. Penelitian ini dilakukan terhadap komunitas Vegetarian dan Non-Vegetarian yang memiliki gaya hidup berwisata dan wisata kuliner pada daerah wisata yang baru dan memiliki budaya yang beragam. Pengolahan data dilakukan dengan menggunakan SPSS 16 for windows dan Amos Graphics 16.0. Teknik pengambilan sampel yang digunakan adalah non probability sampling dengan jenis purposive sampling. Jumlah sampel yang digunakan dalam penelitian ini adalah 200 responden, terdapat 100 responden vegetarian dan 100 responden non-vegetarian yang memenuhi karakteristik populasi yang ditentukan. Data di olah menggunakan Analisa Faktor, Uji Beda/ Uji T, Multiple Regresi. Hasil penelitian ini menunjukkan adanya pengaruh antara Preferensi Travel Lifestyle dan Destination Ativity terhadap komunitas Vegetarian dan NonVegetarian pada daerah fruitful ketika berwisata dan melakukan wisata kuliner. Kata Kunci: Travel Lifestyle, Destination Activity Preference, Vegetarian, Wisata Kuliner ABSTRACT - The research was purposed to know and analyze the preference of Travel Lifestyle and Destination Activity on Vegetarian and Non-Vegetarian communities in fruitful area. This research was conducted on the Vegetarian and NonVegetarian communities that have traveled and culinary tourlifestyle in new tourist area and has a diserve culture. Data processing was conducted using SPSS 16 for windows and Amos Graphics 16.0. The sampling technique that used is non probability sampling with purposive sampling type. The samples that used in this research was 200 respondents, there were 100 vegetarian respondents and 100 non-vegetarian respondents who qualify the specified characteristics of the population. To analyze data, it used Factor Analysis, Difference Test / T Test, Multiple Regression. The result of this research showed that there was an influence between Preference of Travel Lifestyle and Destination Activity on Vegetarian and NonVegetarian communities in fruitful area when traveling and doing culinary tours. Keywords: Travel Lifestyle, Destination Activity Preference, Vegetarian, Culinary Tour.
CUSTOMER SATISFACTION ON IMAGE, TRUST, AND CUSTOMER LOYALTY: STUDI KOMPARATIF RESPONDEN MUSLIM DAN NON-MUSLIM BANK SYARIAH MANDIRI DI SURABAYA Restu Januardi Putra
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Intisari - Indonesia merupakan Negara yang mayoritas beragama Islam, dan saat ini, Bank Syariah merupakan bank yang memiliki produk dan layanan yang berbeda, sehingga dalam Penelitian ini bertujuan untuk membandingkan pengaruh Variabel Customer Satisfaction terhadap Image, Trust, dan Customer Loyalty Muslim dan Non-Muslim di Bank Syariah Mandiri, Surabaya. Jenis penelitian yang digunakan adalah penelitian kausal dengan pendekatan kuantitatif. Penelitian ini menggunakan pendekatan purposive sampling, dimana sampel berupa responden yang melakukan transaksi minimal lima kali dalam satu tahun terakhir bersama Bank Syariah Mandiri. Responden dalam penelitian ini berjumlah 285 orang.Analisis dalam penelitian ini dengan menggunakan model SEM (Structural Equation Modeling) dan diolah menggunakan software SPSS versi 18.0 for Windows serta Amos 16 untuk pengujian Model Measurement dan Structural.Hasil penelitian ini menunjukkan bahwa terdapat empat Variabel yang memiliki perbedaan antara Responden Muslim dan Non-Muslim yaitu Customer Satisfaction terhadap Image, Customer Satisfaction terhadap Trust, Image terhadap Trust dan Trust terhadap Customer Loyalty. Dan terdapat dua Variabel yang tidak memiliki perbedaan, diantaranya yaitu Customer Satisfaction terhadap Customer Loyalty dan Image terhadap Customer Loyalty. Kata kunci: Customer Satisfaction, Image, Trust, Customer Loyalty Abstrack - Indonesia is a country that is predominantly Muslim, and this time, Islamic Bank is a bank that has a product and service that is different, so in this research is to compare and influence Variable Customer Satisfaction to Image, Trust and Customer Loyalty Muslims and NonMuslims Bank Syariah Mandiri, SurabayaThis type of research is causal research with a quantitative approach. This study using purposive sampling approach, in which a sample of respondents who conduct transactions one minimum five times in the last year with Bank Syariah Mandiri. Respondents in this study amounted to 285 people. The analysis in this study using a model of SEM (Structural Equation Modeling) and processed using SPSS software version 18.0 for Windows and Amos 16 for testing Measurement and Structural Model.These results indicate that there are four variables that have a difference between respondents Muslims and nonMuslims are against Image Customer Satisfaction, Customer Satisfaction of the Trust, the Image of the Trust and the Trust to Customer Loyalty. And there are two variables that do not have differences, among which Customer Satisfaction to Customer Loyalty and Image of the Customer Loyalty Keywords: Customer Satisfaction, Image, Trust, Customer Loyalty
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN BENGKEL AUTO2000 CABANG SUNGKONO DI SURABAYA Ronald Yonathan Pratikya
CALYPTRA Vol. 5 No. 2 (2017): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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INTISARI - Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh Service Quality terhadap Customer Satisfaction dan Customer Loyalty pada pelanggan bengkel AUTO2000 cabang Sungkono di Surabaya. Responden yang digunakan dalam penelitian ini berjumlah 100 orang responden yang pernah berkunjung dan menggunakan jasa bengkel AUTO2000 cabang Sungkono Surabaya 2 kali dalam 1 tahun terakhir dan pernah mengalami masalah, responden dengan pendidikan minimal SMA atau sederajat. Selain itu bertempat tinggal di Surabaya. Pengolahan data dilakukan dengan menggunakan metode regresi linier dengan software SPSS 18.0. Teknik pengambilan sampel yang digunakan adalah non probability sampling dengan jenis purposive sampling. Data diperoleh secara langsung dari responden yang memenuhi karakteristik populasi yang ditentukan dengan menyebarkan kuesioner. Jumlah sampel yang digunakan dalam penelitian ini adalah 100 responden. Pengujian hipotesis dilakukan menggunakan metode regresi linier sederhana. Hasil penelitian ini menunjukkan adanya pengaruh signifikan antara Service Quality terhadap Customer Satisfaction dan Customer Loyalty. Kemudian terdapat pengaruh signifikan antara Customer Satisfaction terhadap Customer Loyalty. Kata Kunci: Service Quality, Customer Satisfaction, Customer Loyalty ABSTRACT - The purpose of this study is to investigate and analyze the influence of Service Quality on Customer Satisfaction and Customer Loyalty customer AUTO2000 Sungkono Surabaya. Respondents used in this study is 100 respondents who had visited and using AUTO2000 Sungkono Surabaya service repairer twice a year, and had a problem with AUTO2000 Sungkono Service’s. Respondents with high school education or equivalent minimum. Besides live in Surabaya. This research using linier regression method with SPSS 18.0 software. Sampling techniques used in this research are non probability sampling with this type of purposive sampling. Data collected directly from respondents who meet the specified characteristics of the population by distributing questionnaires. The samples used in this study was 100 respondents.Linier regression method used To test the hypotheses. The results of this study showed the influence of Service Quality toward Customer Satisfaction and Customer Loyalty. Then Customer Satisfaction influence Customer Loyalty. Keywords: Service Quality, Customer Satisfaction, Customer Loyalty
PENERAPAN NON FINANCIAL PERFORMACE MEASURES DALAM MENGUKUR KINERJA BAGIAN PRODUKSI UNTUK MENINGKATKAN KEPUASAN CUSTOMER Visensia Lukika; Ria Sandra Alimbudiono
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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This study aims to help companies measure performance related to production sector through nonfinancial performance measures from various aspects of production by making corrective action to problems. Financial performance measurement is more commonly used but cann’t represent overall performance of company as it only measures figures in financial statements without considering nonfinancial factors of company. Non-financial measurements are oriented towards continuous improvement to improve efficiency,productivity and overcome competition obstacles. This research uses qualitative approach which is exploratory research because this study is expected to assist management in terms of performance measurement by applying Non Financial Performance Measures which will help company to achieve performance improvement. This research is done in production section to help improve product to increase customer satisfaction. Measurements made are supplier performance, defect rate, productivity and rate of return and warranty. Data collection is done by interviews, observation and document analysis.This study find that companies still need to make better performance measurements on tproduction. Companies need to record and use measurements so improvements can be achieved. There are various weaknesses in the application, so this study only provides recommendations for improvement of problem by providing other performance measures to improve performance and decision making.
PERANCANGAN SISTEM INFORMASI AKUNTANSI PADA SIKLUS PENDAPATAN DAN PENGELUARAN UNTUK MENINGKATKAN KUALITAS INFORMASI TOKO EMAS X DI SURABAYA Ardhyanata Ardhyanata; Adhicipta Raharja Wirawan
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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X Gold Shop is one of the MSMEs which engaged in the sale and purchase of gold jewelry and became the object of this research. Like the majority of MSMEs, X Gold Shop is still using manual system to record its business transactions and does not make reports about the business operations. Without the processing of information, of course the business entity has no guidance in decision making. This research is intended to design a computerized accounting information system at X Gold Shop to improve the quality of information through the report features in Bee Toko Emas software. This research use interview and observation method to collect data related toX Gold Shop and jewelry pricing. The result of this research is Bee Toko Emas software is able to process information related to business transaction into reports, both accounting and managerial reports, which are capable of supporting decision-making process for X Gold Shop.
PENERAPAN AKUNTANSI NIRLABA DALAM RANGKA PENINGKATAN KELENGKAPAN PENYAJIAN INFORMASI LAPORAN KEUANGAN PADA GEREJA KRISTUS TUHAN (GKT) BANYUWANGI Olivia Florendra Santoso; Eko Pudjolaksono
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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This study is a descriptive research. This study aims to examine the application of non-profit accounting in the financial statements of GKT Banyuwangi so as to improve the completeness of the information in the financial statements presented. This study is applied research that wants to solve the problem through a practical solution provided. Data collection techniques in this research is qualitative method. The method used is interview, observation, and document analysis. This research describes how the preparation of financial statements used by the organization today and review the weaknesses of the preparation of these financial statements. The preparation of financial statements used by the organizations today is a simple financial report. This financial statements has many weaknesses and not reliable in giving financial information. The findings of this study indicate that the non-profit accounting application can solve the problem of incomplete financial information contained in the financial statements of GKT Banyuwangi. This application of non-profit accounting can improve the completeness of the presentation of information in the financial statements and so that this church can present adequate financial information and support the church’s accountability to their congregation.
ANALISIS DAN PERANCANGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA SIKLUS PENDAPATAN BISNIS ONLINE ANNEUI SHOP UNTUK MENINGKATKAN LOYALITAS KONSUMEN Della Damara; Adhicipta Raharja Wirawan
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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The e-commerce’s growth is increasing along with seller and buyer growth, who sell and buy through the internet. Online business’s competition which generated by e-commerce’s growth can’t be avoided and be a special concern to the sellers. The sellers are compete to get a buyers and doing effort to maintain the customer loyalty. Some strategies are done with the intention to get buyers attention and dominate the market. The purpose of this study is to analyze the problems of online business related with effort to increase customer loyalty and design a suitable customer relationship management for the business. This qualitative study is towards to Anneui Shop as an online business. The design recommendation of customer relationship management is based on the problems and business condition. Interview, observation, and document analysis are done to obtain data about the problems and business condition. The result of this study to increase the customer loyalty is to advertising, make a promotion and reseller program, increase the business reputation, give the product information, use patent for the brand, and use database to support the business process.
PERBANDINGAN SISTEM INFORMASI E-COMMERCE PADA SIKLUS PENJUALAN TOKOPEDIA & BUKALAPAK Vinna Tanjaya; Bonnie Soeherman
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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One of the important roles of information systems in organization is supporting the organization in making decision. Moreover, the information systems can also help the organization or company to be more successful. The development in technology has created a new type of company based on online shopping called e-commerce. From the existing e-commerce, this research uses 2 company that have similar kind of business, Tokopedia and Bukalapak. They are the top companies in their business, e- commerce. The purpose of this research is to compare both companies’ information systems, from ordering process by the customer until the payment is received by the seller. This research reveals specifically about the information systems using qualitative method. Every transactions process will be connected to the information’s qualities so we will know the information’s superiority and shortage from the 2 companies. Every aspect that will be discussed in this research can be used to compare any other e-commerce that already exist or upcoming e-commerce as well.
ANALISIS DAN PERANCANGAN SISTEM INFORMASI AKUNTANSI PADA REVENUE CYCLE UNTUK MENINGKATKAN KUALITAS INFORMASI TOKO SUMBER REJEKI DI MALANG Stanley Moeritty; Adhicipta Raharja Wirawan
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Sumber Rejeki Shop is one of the MSMEs of the grocery-type trading sector that sells daily necessities and becomes the object of this research. Like most MSMEs, Sumber Rejeki Shop still uses a manual system in the transactions of business entities and the absence of reports on the operations of business entities. Without a report, the business entity will have difficulty in making decisions. This study aims to design a computerized accounting information system of revenue cycle sections at Sumber Rejeki Stores to improve information qualitythrough the features contained in Sleekr software. This research uses observation and interview method to obtain data related to Sumber Sumber Rejeki. The result of this research is Sleekr software can produce detailed invoice document and can generate report related to business transaction, both sales report and accounting, which can assist decision making process of Sumber RejekiShop.

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